Clover Management, Inc.

October 26, 2015Revdex.comBryant Woods SouthAmherst, NY 14228Fie: ID #t *** * *** ***Dear ***Please accept this letter in response to *** ***' additional concerns regarding his above-mentioned complaint. Please understand that I stand by my initial response letterAs I previously stated, *** ***' complaints do not warrant him being allowed to break his lease without penalty nor do I feel a transfer will guarantee his satisfactionWe are willing however, to allow him to break his lease agreement with a termination penalty of ($1,970) and proper day noticeThis penalty will allow us time to advertise, make ready, and rc-rent his unit during a difficult time of year, and will allow him to be released from his rental obligations that would otherwise end 7// Should *** *** wish to exercise this offer to terminate his lease, I will honor the request until October 31st, Should he not wish to accept our offer, he will be responsible for the full term of his lease agreement.Sincerely,Clover Management, Inc.Managing Agent for *** *** ***Emily B***Vice President of Operations

Please know that I have contacted our accounting department and we have made arrangements to payMr*** for his outstanding invoicesHis account will be paid in full by September 30th.I have also contacted our maintenance personnel to make the necessary repairs to Mr***sapartment; we are
not granting the termination of his lease agreement over a maintenance issue thatcan be remediedWe will need to schedule this work with him in order to complete it.Thank you for your letter, we apologize for the delay in our response as we researched and gathered Mr.*** information.Sincerely,Emily ***Clover Management, Inc

This letter is in response to the above mentioned complaint I received on February 8thMr***is well aware of government laws and regulations pertaining to military personnel and leasedhousing, yet he has not abided by the rules outlined in the SCRA (military clause) or the handbookhe received
prior to leasing at *** *** Village.As the law allows, in approved instances, active military members are released from their leaseterm after giving a written day notice to their respective apartment communityMr***received notification (as he admits) of his military orders on December 21st, however, he chose notto inform the Leasing Office of his intention to move until January 3rdThe Property Managerinformed him that he would be held responsible for days, as the law states.Please know that *** *** *** and Clover Management take pride in following all FairHousing and Anti-Discrimination Laws; all residents are treated fairly, consistently, and equally.*** *** does not treat laws as interpretive and our employees don't make exceptions for someresidents when they cannot do for all.We are considering this resident file closedMr***'s refusal to abide by his lease agreementand his ongoing profanity-filled accusations have made it impossible for the *** *** Villageemployees to reason with him; his harassing behavior is unwelcome, and certainly unbecoming asoldier of our country.Sincerely,Clover Management, Inc.Managing Agent for *** *** *** ***Emily ***Vice President of Operations

Dear ***, Here is my final reply to Ms*** Ms***, Again, I want to express my apologies for the inconvenience of the transfer and any financial burden this may have placed on youAs I previously stated, I feel that management has been more than fair in not only giving you a free month's rent but in granting you a two month period to make arrangements for alternative housing that is within your budgetAs we have not received any monies from you for the month of June, we will not be releasing your security deposit early Best Regards, Allison *** District Manager Clover Management, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
First of all we DID NOT call the police, animal controll didwe had no idea that the police were called until animal control called us back and said the police were at my apartment.A dog did indeed lunge at my boys coming out the door going to school WAS IT PLAYFUL unknown dont know the dog. I do not dislike dogs had a few myself, as far as the noise, this has been going on since the time I moved inyou do not know a place until you sleep there a few nightsit only happens at nightfrom 8pm thru 3am in the morning. True the noise has slowed downA gentelman that live up stairs that I had a talk with ONE TIME said it was his room mate causing all of the noiseI understand when you live under someone your going to hear walking across the floorThis was not walking noiseThis was banging on the floor noiseSo loud I thought someone was in my apartment. I had to bang on the ceiling a few times to tell them to stopI do like the place and want's everyone to get alongI dont think I was asking for to much. Just some piece and quiet during those hours. I do believe I should be compensated for the aggravating months I had to deal with. IT'S NOT ABOUT MONEY, IT'S ABOUT RESPECT FOR OTHER TENANTS.I had several talks with Management about this and she did talk to the upper tenants.Thank you

October 15, 2015Revdex.comBryant Woods SouthAmherst, NY 14228Re: ID *** *** ***Dear ***Your letter of October 13th to *** *** has been forwarded to me for response, as I am most familiar with the property and resident that is being referred to in the
above complaint.Please note that *** is incorrect about his residencyHedoes not live at French Village on NFrench Road; *** *** resides at *** *** *** on North Forest RoadPrior to moving in, *** *** made at least visits to the property and viewed his apartment more than once prior to taking possession of the unitHe made mention that he wanted a quiet building and that he wasn't fond of dogsCrystal K***, the Property Manager, told him that the community was considered multifamily housing; that he would likely hear some noise and also that dogs were allowed on the property*** *** assured her it would not be a problemA few days later (Still prior to moving in) *** *** again brought up a concern of dogs on the property and potential noise in the buildingMs. K*** again explained that he would likely hear some noise and that he would also see dogs in his building and on the propertyShe even directly asked him if he was still sure about taking the apartment because he didn't seem completely confident about the decision*** *** reassured her that he absolutely loved the apartment, the location, and he was sure about moving in.New tenants did move in above *** *** and during the first week of their residency *** *** complained about them making too much noiseMsK*** addressed it immediately and the tenants apologized profusely for any disruptionWeasked for *** ***' patience for a day or two as the new tenants were settling in (moving furniture, etc)They have since adamantly denied making any additional noise. MsK*** was recently visited by the Amherst Police who told her that *** ***' fiancee had contacted 911 claiming there was a dog attack on the propertyWhen they arrived to investigate, neither *** *** nor his fiancee were present to support the storyWe were later in formed that no attack had taken place, but that one of *** ***' children was allegedly frightened by a dog exiting the buildingThe police and MsK*** were understandably aggravated that such a call was made that didn't warrant immediate action by the authorities.We are not prepared to offer *** *** any type of rent credit, nor are we willing to transfer him to another apartment as all of our communities are multifamily and all allow dogs; I do not believe a transfer will guarantee his satisfactionWe are willing however, to allow him to break his lease agreement with a termination penalty of ($ 1,970) and proper day noticeThis penalty will allow us time to advertise, make ready, and re-rent his unit during a difficult time of year, and will allow him to be released from his rental obligations that would otherwise end 7/31/Should *** *** wish to exercise this offer to teninate his lease, I will honor the request until October 31st 1,Should he not wish to accept our offer, he will be responsible for the full tern of his lease agreement.Sincerely,Clover ManagementIn c.Managing Agent for *** *** ***Emily B***Vice President of Operations

I received the Revdex.com Complaint regarding [redacted], one of our past tenants at [redacted]Commons Apartments. The complaint was filed by Ms. [redacted]'s son, [redacted].In reading Mr. [redacted]'s Statement, I notice that he continues to state that I informed him thatthe security deposit would be...

used as "March rent"; that statement is incorrect. I did explainto Mr. [redacted] that a 30-Day Notice is required to end a Lease. Mrs. [redacted]'s Intent toVacate is dated February 15, 2018 with the move-out date being February 28, 2018. Thesecurity deposit was collected for not providing the proper 30-Day Notice, as required by theNYS Real Property Law 227(a).As the conversation between our past employee, Dawn, and Mr. [redacted] was notdocumented, we cannot confirm any other arrangement or agreement being made. Mr.[redacted] is correct that the apartment was rented on March 1, 2018 however, the March rentwas paid by our new tenant. We are aware that we cannot collect rent twice on the sameapartment.Thank you for contacting us for our response.Lynn [redacted]District ManagerClover Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since we were unable to give the appropriate 30 day notice, we discussed the issue at the time with the manager at [redacted] commons. She stated that if we vacated the apartment quickly and cleaned it well, that if they were able to rent it by March 1 the security deposit would be returned.   Otherwise they would use the security deposit as the last month's rent. We did this so in good faith the security deposit should be returned. We do not have the ability to contact the manager as a witness because she left the employment of [redacted] Commons prior to March 1 and we do not have her contact information.  Clover management has that information so they could call her to confirm but they will not do that.We still contend that the security deposit should be returned to my mother.
Regards,
[redacted]

Complaint Detail / ProblemComplaint Type:Customer Service IssuesselectProblem:re: Clover Management I am confused about their response to complaint number [redacted] To Clarify once again; I was aware that dogs resided at [redacted] and would expect to see them if they live here. I was not informed that Clover inerprets that understanding as confirmation that I can expect to have dogs reacting aggresive and the owners of the animals not held responsible. Crystal K[redacted] even sent a memo telling parents to watch their kids, not to have them climbing the fence etc, dog owners have responsibilities too, as I'm sure they are aware that [redacted] is people friendly too. A disabled visitor was lunged at by the huge dog that once lived here and had to be held down by the neck by its owner in August 2015. The next day, the same thing, not as severe, happened to another visitor. The day the kids were scared by the other dog, the growl, bark, and commotion were heard and the children ran down the stairs back into the apartment, shortly afterwards, a man came down the stairs saying "there no beast, no beast", and they were taken to school, the children thought it was the same big dog. Animal control was contacted AFTER THE KIDS WERE TAKEN TO SCHOOL. No one in this household called the police. I did call the police the next asking about a report of the police being "upset", and was told that the statement was untrue. As far as the neighbor upstairs, you deny it all, but the tenant came down about a week ago and apologized, took responsibility as they should have but Clover lied about, it's a shame. I put up with it for two months as ND resorted to sleeping on a mattress in the living room. It has since quieted down. Revdex.com, PLEASE NOTE, A WARNING WAS ISSUED TO THEM BY CLOVER. And yes, the kids are ok! Clovers response to me is unfortunate and they do have properties without dogs, I researched it, I would not suggest that you appear to be discriminating against us out of anger, retaliation, or any of the like. it's unlawful, unbusiness like, and a real shame, shame on you....TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Further action by attorney general if required.

I thank you kindly for bringing this complaint to my attention. I am very sorry to hear that this customer was dissatisfied with way in which her case was handled. For safety reasons, this tenant was transferred from her apartment in which part of the ceiling had collapsed. Roof repairs are never an...

easy project and, being unsure of the timeline, we transferred her to a sister property close by that, for all intents and purposes, would be considered an upgrade over her previous residence: more bedrooms, more square footage, and her own private garage. While I cannot attest to exactly what was conveyed when transferred, I do know that we gave her a free month's rent for May 2017 for all of her trouble. The property manager was instructed to notify the tenant that should she choose to stay in the apartment past the end of May, she would be responsible for paying the market rental rate ($1,325), and she would need to sign the standard 1-year lease that is offered to all other tenants of the property. Whether or not management communicated this to the resident I cannot say, and I sensed that there may have been some confusion on this date. For that, I sincerely apologized, and I granted the resident permission to remain in her apartment through the end of June 2017. However, in accordance with fair housing laws, we could not grant her request to remain on the property paying a lower rental rate on a short-term lease as we do not offer these options to other residents of the property. I do feel that we were more than fair to the resident in giving her ample time to find alternative housing options. Furthermore, we compensated her for the involuntary transfer with a free month's rent. In summary, I feel that we did all we could while acting in compliance with the federal fair housing laws. Best Regards, Allison [redacted] District Manager Clover Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would have accepted the apology in a heartbeat if this response did not go on to distort the issue by implying I was seeking for Polaris Pointe staff to help me market, interview, select or perform the roommate search. I posted my own ads online, phone interviewed and selected final candidates myself before having a final in-person meeting at the leasing office. How was the staff ever involved in any of that process? If anything needed from the Polaris Pointe staff, it was to allow that person to see the model unit and ask quick application questions just like they'd allow that for any random strangers walking in that leasing office. But no, it has to be a big deal and a burden, simply because the person is associated with an existing tenant. And yes, the leasing agent did spent less than 10 mins of her time the last 2 times I was there to show the model unit and ask us question (note: it wasn't even the prospective roommate who needed to ask questions. The leasing agent just saw us walking in and therefore approached us, asked questions and started talking about the applications process herself). Again, if they think spending a total of 30 mins over 3 weeks are burdensome on the office, then it clearly proves the point of how little effort they would be willing to spend on existing residents. I appreciate Ms. [redacted] spending time to review and respond, but I believe she has been blind sided or given false information by Polaris Pointe to make such statement about the issue. If the Polaris Pointe staff still thinks they can blame me in anyways and not acknowledging their own malpractice, I don't see this as a sincere apology and a guarantee that my tenant rights and residency are not adversely affected.  In fact, this might explain why they have not responded to our maintenance request for a week or sent out the lease renewal letter as supposed. 
Regards,
[redacted]

To Whom It May Concern ,CLOVER MANAGEMENT This letter is in response to (complaint ID [redacted]'s complaint regarding the balance owed and collection efforts for his account pertaining to his previous residence of [redacted] located at [redacted]...

[redacted].Mr. [redacted] signed a one year lease and moved into his apartment at [redacted] Apartments in October 2015. Upon moving in he submitted a personal check for October's rent payment. That payment was returned by the bank as a bounced check due to Mr. [redacted] placing a stop payment request on that check.We never received a replacement payment for October or rent payment for November. Mr. [redacted] was then evicted for non-payment in December.After the eviction process was completed we send Mr. [redacted]'s file to collections. The remaining balance of the lease plus minor damages in the unit totaled approximately $7000. When that apartment was rerented several months later we contacted the collection agency with an updated amount due since the amount of lost rent was no longer the entirety of the lease term. That altered amount which is still owed by Mr. [redacted] is $3199.00.In conclusion, Mr. [redacted] entered a one year lease for an apartment and never paid ANY rent for the entire term. We will not adjust the amount owed by Mr. [redacted] as it has not been warranted. Mr. [redacted]has caused my staff additional work and stress throughout this process as well.Regards,Eric K[redacted] District Manager (Clover Management,

I have received your notice of the above registered complaint and would like to respond.Myself and the staff of Polaris Pointe apologize to Ms. [redacted] if she feels she was treated rudely or unprofessionally. Our company prides itself on striving for consistent, courteous, and professional...

communication with both our prospective and current residents; I'm sorry if we missed the mark regarding this particular situation.As a current resident, Ms. [redacted] is certainly welcome to use the Polaris Pointe Community Room during its available times; she is free to meet whomever she pleases in regards to her search for a new roommate. However, as Ms. [redacted]stated, she is currently in an active lease agreement with the property. While the staff of Polaris Pointe should have been more professional in their communication, it is not their responsibility to help Ms. [redacted] market, interview, and help select a new roommate for her.I have confirmed that our Leasing Agent was in fact available for Ms. [redacted]'s questions on a few occasions, and she also spent time showing the model apartment to some of her prospective roommates. Unfortunately the Leasing Agent's time involved became burdensome on the office. The Property Manager needed to intervene and explained to Ms. [redacted]that going forward she really needed to perform this search on her own.We sincerely hope Ms. [redacted] chooses to renew her lease when it comes due, and guarantee her that her recent concerns will not have an adverse effect on her residency in any way.Sincerely, CLOVER MANAGEMENT, INC. Managing Agent for Polaris Pointe Townhomes Emily [redacted] Vice President of Operations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Hello,In response to clover management, I would like to say I fully understand having to move based on safety issues from the collapsed roof. I have came to the conclusion that clover management has fail to realize the bigger issue of the matter which is "inconvenience". As I mentioned previously yes I was granted may 2017 free rent and I appreciated that. However, again my issue is the fact that I asked for an extended month at [redacted] along with paying the "market rental rate" of $1325. As allison stated repairing a roof is never an easy project, moving isnt either when you are limited and working agaisnt time. Again, my biggest concern is the inconvenience that was caused over an issue I had no control over. So I now have to move a second time in less than a two month period which means taking time off from work yet again, along with finding and paying movers yet again. At [redacted] I was currently on a month to month lease which now I have to secure an apartment with a long term lease which was not in my plan as I was preparing to relocate at the end of the year which is now pushed backed due to roof collapse. On top of everything I know have to spend thousands of dollars from my savings for relocating to secure an apartment immediately. As far as [redacted] being an upgrade I disagree. As with an upgrade you would normally get better, for less or the same, which was not the case, along with it being an "as is" apartment being left in the same condition it was in when previous tenants moved out. As far as [redacted] having additional space and a garage is not something I requested nor wanted or else I would have requested extra space prior to roof collapse. I was perfectly fine with a 2bdrm 1 ba apartment. Due to a large amount of clover management properties being under renovation/occupied I had no choice but to move to [redacted]. I asked the property manager if there were other apartments at [redacted] available because I didnt want a townhouse. I think it was very inconsiderate to deny my request to stay an additional month at [redacted] until I can secure an apartment without rushing. 6 weeks is not enough time to thoroughly search. I had no problem paying $1325 after june 30th. Being that I was already on a month to month lease I feel I should have been given the opportunity to remain on a month to month lease paying $1325 at [redacted] based on the fact, this incident was related to clovers management roof collapsing on my items. Another inconvenience is having to sleep on a couch since the collapse because my box spring/mattress does not fit upstair way at [redacted] to reach bedroom, property manager and maintenance of clover management has witnessed that. So all in all my chief complaint again is inconvenience. My daughter's crib was damaged while moving and furniture scraped from rushing to move out of [redacted] in a timely manner. Im sure it is not against fair housing laws to grant a tenant an extra month as a courtesy from the companys roof collapsing in her apartment. I feel I was not granted ample time to secure an apartment based on the fact no one informed me I would have to sign a new 1 year lease if in fact I decided to stay at [redacted] after june 30th 2017. So I was not in the process of looking for another apartment based on the miscommunication. I found out at the end of may from Allison that I would have to sign a new 1 year lease to remain at [redacted] after june 30th and thats when I started my apartment search. The property manager also was unaware of me having to sign a new 1 year lease. If anything I should be granted june with free rent as well based on having to repeat moving again and losing out on money from having to take off from work and pay movers all over again. So once again I would appreciate if my security deposit can be released early to help avoid pinching to much into saved finances in order to secure a new apartment.Thank you!!Regards,[redacted]

Thank you for bringing this complaint to our attention. Clover Management is a third-party manager of this homeowners association and is hired by the Association's Board of Directors to act at the Board's direction. This owner has indeed contacted management regarding this issue; the homeowners...

association has no employees, so work orders are dispatched to and completed by external contractors. As of the writing of this response on the morning of 8/18/2017, the contractor to whom the work order was given has stated that the issue will be addressed today. Per Section 7.08 of the Declaration of [redacted].: "Dissatisfaction with the quantity or quality of maintenance services furnished by the Association shall under no circumstances entitle any lot owner to withhold or fail to pay assessments due to the Association for the lot or lots owned by such owner." The repair will be completed promptly, per the homeowner’s request, thereby resolving this complaint. Please let us know if management can assist with anything further.