Clover Wireless

The complainant purchased products from our company in December of Thereafter, he requested a return for some of the itemsHe indicated that instead of a refund, he would order additional product using the credit from the returned productsWe agreed to comply with his request He did not order additional product, however, and eventually contacted us for a refund againWe then offered to pay him by check or PayPal, but he indicated that this form of payment was not acceptable and suggested we wire it directly into his bank accountWe agreed, but the wire failed due to "incorrect information"At that time we asked the complainant to correct the information he provided to usHe did not give us corrected information until February of 2015, but again the wire failed due to "incorrect information" We would be happy to provide the complainant his refund, but he has not given us an avenue in which to do soHe will not accept a check or PayPalWe have twice tried to wire the refund to him but it has failed both times due to "incorrect information"Most recently he suggested sending the refund to a friend of hisThis, however, is unacceptable, for obvious reasonsWe have no objection to the refund, but the complainant has not provided us with an avenue to do so

[redacted] , we sent a payment to Mr [redacted] on 9/10/ Unfortunately, it was sent to the wrong address# We reached out to Mr [redacted] today to initiate payment to the correct address Thank you for bringing this to our attention [redacted] | [redacted] Clover Environmental Solutions | www.clovertech.com t [redacted] (12901) | c [redacted] | [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me by giving me my refund. I am happy they are willing to refund me which they initially refused. There were a lot of false statements in their reply but since they have changed their to refund me I would not highlight much on the false statements Moving forward, below are the methods available to send me the refund: 1. Wire transfer (They should sincerely wire the money and contact me if there is any issues so I can follow up with my bank rather than keep silent) 2. Send it to my partner in [redacted] (I can provide an authority letter with my company letter head authorizing them to send the money to my partner instead) The business offered to send me [redacted] or Check, I replied them that [redacted] does not allow [redacted] n users receive money and they should confirm from their bank if the check can be cashed in [redacted] . I later got an email from them saying they would wire the money to me instead. I have sent my account details several times and yet no money has been sent. I believe this time they will be willing to cooperate. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has never initiated correspondence; furthermore - they never acknowledged sending the card to the wrong address to me. As stated in my original complaint - there were several email exchanges: I would send an email asking where my reimbursement was - they would reply with some action they claim to make and have me wait another days. The last email they sent - they requested an email from me to approve the canceling of the prepaid Visa - and now they are supposedly sending me a check - with another long wait and see period
I still have received no money
Regards,
*** ***

Our organization was in the process of switching over from one wireless carrier to another to take advantage of new technology that the new carrier offered Since we didn't have a use for our old phones, the new carrier recommended that we sell our equipment to Clover Wireless The process was easy enough but after it was complete, we found that we received credit for all of the cheap older phones but all of the more expensive smartphones were marked as "inoperable" and we didn't receive credit for them When I contacted Clover Wireless to point out that all of the smart phones worked just fine until we switched over to the new carrier and were in fact almost new, they said they would check and get back to me I never heard anything more from them and it wasn't worth my time to keep trying to deal with them

Initial Business Response /* (1000, 5, 2016/09/27) */
We received a letter from you concerning *** *** on a oil change from kwik lube
Please read the first paragraph where he stated he purchased and replaced the radiator hose himselfThe alternator pulley was touching the new
radiator hoseWe suspect that the hose was poorly installed by customerWhy would we be responsible for a repair that the customer did himself? We have no record of this person ever being hereWe request that he supply a receipt showing that he paid for the oil change and any other work that was performedAt this point from reading his statement I am unable to see how kwik lube is liableP.SWe request more informationPlease call us at (XXX) XXX-XXXXSpeak to *** or ***
Charles * *** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me by giving me my refund I am happy they are willing to refund me which they initially refusedThere were a lot of statements in their reply but since they have changed their to refund me I would not highlight much on the statementsMoving forward, below are the methods available to send me the refund:Wire transfer (They should sincerely wire the money and contact me if there is any issues so I can follow up with my bank rather than keep silent) Send it to my partner in *** (I can provide an authority letter with my company letter head authorizing them to send the money to my partner instead)The business offered to send me *** or Check, I replied them that *** does not allow ***n users receive money and they should confirm from their bank if the check can be cashed in ***I later got an email from them saying they would wire the money to me insteadI have sent my account details several times and yet no money has been sentI believe this time they will be willing to cooperate
Regards,
*** ***

[redacted], we sent a payment to Mr[redacted] on 9/10/14. Unfortunately, it was sent to the wrong address
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We reached out to Mr[redacted] today to initiate payment to the correct address
Thank you for bringing this to our attention
[redacted] | [redacted]
Clover Environmental Solutions | www.clovertech.com
t. [redacted] (12901) | c. [redacted] | [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. The issue has been resolved. I received a check from Clover Wireless for the correct amount.Thank you[redacted]

The complainant purchased products from our company in December of 2013. Thereafter, he requested a return for some of the items. He indicated that instead of a refund, he would order additional product using the credit from the returned products. We agreed to comply with his request.
He...

did not order additional product, however, and eventually contacted us for a refund again. We then offered to pay him by check or PayPal, but he indicated that this form of payment was not acceptable and suggested we wire it directly into his bank account. We agreed, but the wire failed due to "incorrect information". At that time we asked the complainant to correct the information he provided to us. He did not give us corrected information until February of 2015, but again the wire failed due to "incorrect information".
We would be happy to provide the complainant his refund, but he has not given us an avenue in which to do so. He will not accept a check or PayPal. We have twice tried to wire the refund to him but it has failed both times due to "incorrect information". Most recently he suggested sending the refund to a friend of his. This, however, is unacceptable, for obvious reasons. We have no objection to the refund, but the complainant has not provided us with an avenue to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me by giving me my refund.  I am happy they are willing to refund me which they initially refused. There were a lot of false statements in their reply but since they have changed their to refund me I would not highlight much on the false statements
Moving forward, below are the methods available to send me the refund:
1. Wire transfer (They should sincerely wire the money and contact me if there is any issues so I can follow up with my bank rather than keep silent) 
2. Send it to my partner in [redacted] (I can provide an authority letter with my company letter head authorizing them to send the money to my partner instead)
The business offered to send me [redacted] or Check, I replied them that [redacted] does not allow [redacted]n users receive money and they should confirm from their bank if the check can be cashed in [redacted]. I later got an email from them saying they would wire the money to me instead. I have sent my account details several times and yet no money has been sent. I believe this time they will be willing to cooperate.
Regards,
[redacted]

Our organization was in the process of switching over from one wireless carrier to another to take advantage of new technology that the new carrier offered. Since we didn't have a use for our old phones, the new carrier recommended that we sell our equipment to Clover Wireless. The process was easy enough but after it was complete, we found that we received credit for all of the cheap older phones but all of the more expensive smartphones were marked as "inoperable" and we didn't receive credit for them. When I contacted Clover Wireless to point out that all of the smart phones worked just fine until we switched over to the new carrier and were in fact almost new, they said they would check and get back to me. I never heard anything more from them and it wasn't worth my time to keep trying to deal with them.

Review: [redacted] 3 was received by Clover Wireless on November 28, 2014. Was promised rebate card would ship within a few weeks, for $240. Each contact with Clover Wireless resulted in a canned response or claims that were blatantly false, such as the card has been mailed and should be received by January 6th. I was told this information mid January. I was also told that due to the holidays, the shipment may be delayed. These actions are completely false, as it does not take 1 month to ship anything, even through USPS. Checking on the account does not indicate that the card was mailed, yet they are unable to provide any tracking number proving that the rebate card has been mailed. Was told on 12/16/14 and 1/16/15 that the rebate card had shipped. Was told on 1/22/15 that the card has been mailed and should be received by 1/6/15. This just proves that this whole rebate system through Clover Wireless is nothing but a scam with individuals who promise that the rebate card has shipped but there never will be a rebate card.Desired Settlement: I would like to receive the $240 rebate card as originally promised. At this point I have a greater expectation of winning the lottery (without playing) than I do of receiving this rebate card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The issue has been resolved. I received a check from Clover Wireless for the correct amount.

Review: I participated in the Microsoft Trade-In program run by this company. They received my iPad for a promised $275 on January 29th, 2014. I packed it well within a bubble wrapped envelope, then placed it inside a box with padding, so I know they received it in the like new condition I sent it in. I have inquired to them on several occasions where my promised check or "check card" for the $275 is only to be ignored or sent a "generic" response like this one noted here:"Our records indicate we have received your device into our facility. Once the device completes the inspection process the information will be sent to our fulfillment center.Please allow 12 business days for our fulfillment center to process and activate your rewards card and an additional 7 business days for mail delivery."ReferencesQuote ID: [redacted]Clover Tracking Number: MSPF-[redacted]USPS Tracking Number: [redacted]xxx-xx-xxxxDesired Settlement: I want the $275 promised me for my "trade-in" of my old iPad.

Review: I bought some goods from clover wireless in December 2013. When I received them, they were not as described so I had to send them back for credit to be issued to me. It was eventually received back by clover wireless in February 2014 and I was issued a credit note of about $1700.

They offered to refund me either by [redacted] or by Check and then [redacted] wasn't offering services in [redacted] and clearing a foreign check is difficult so I told them to send me product equivalent of my credit and they agreed. Later on I was told to send my account number so the money would be wired into my account which I happily provided. I was told the money would hit my account within few days but nothing came. All these happened in May 2014.

Just last month March 2015 as we were cross checking our records for debtors, we discovered the money was still outstanding and we contacted clover wireless once more. They informed me that the money they owe me has expired since it is one year old but I should resend my account details. I resent it and I didn't hear from them for about four days. I contacted them and I was informed the money couldn't transfer. I provided another bank details and the reply they gave me was that the money has expired and hence they dont owe me.

I have tried to clear things with them but they don't want to be reasonable with me. They claimed I didn't send my account details last year even after sending them an evidence of our discussion last year. They said I should forget my money and my goods that I violated their terms of service and the funny thing is that when I bought these goods there is no clause in their terms of service stating money owed will expire.

They now claim no goods was received by them even after showing them the evidence of our email chat last year. I have never heard a situation where money owed to someone will expire and this is giving me sleepless nights.Desired Settlement: I would like my money refunded

Business

Response:

The complainant purchased products from our company in December of 2013. Thereafter, he requested a return for some of the items. He indicated that instead of a refund, he would order additional product using the credit from the returned products. We agreed to comply with his request.

He did not order additional product, however, and eventually contacted us for a refund again. We then offered to pay him by check or PayPal, but he indicated that this form of payment was not acceptable and suggested we wire it directly into his bank account. We agreed, but the wire failed due to "incorrect information". At that time we asked the complainant to correct the information he provided to us. He did not give us corrected information until February of 2015, but again the wire failed due to "incorrect information".

We would be happy to provide the complainant his refund, but he has not given us an avenue in which to do so. He will not accept a check or PayPal. We have twice tried to wire the refund to him but it has failed both times due to "incorrect information". Most recently he suggested sending the refund to a friend of his. This, however, is unacceptable, for obvious reasons. We have no objection to the refund, but the complainant has not provided us with an avenue to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me by giving me my refund. I am happy they are willing to refund me which they initially refused. There were a lot of false statements in their reply but since they have changed their to refund me I would not highlight much on the false statementsMoving forward, below are the methods available to send me the refund:1. Wire transfer (They should sincerely wire the money and contact me if there is any issues so I can follow up with my bank rather than keep silent) 2. Send it to my partner in [redacted] (I can provide an authority letter with my company letter head authorizing them to send the money to my partner instead)The business offered to send me [redacted] or Check, I replied them that [redacted] does not allow [redacted]n users receive money and they should confirm from their bank if the check can be cashed in [redacted]. I later got an email from them saying they would wire the money to me instead. I have sent my account details several times and yet no money has been sent. I believe this time they will be willing to cooperate.

Regards,

Review: When purchasing the HTC One in April of 2013, there was a promotion between HTC and Clover Wireless to give $100 to approved phone trade in's with the purchase of an HTC One. I purchased my phone and began the trade in process in May - June. My old phone was approved, shipped, and recieved by Clover Wireless. I was told a gift card would be sent to my address for $100. I contacted support after more than a month went by and they told me they would dispatch another card. This happened two more times (a total of four cards were supposedly sent to me). So finally the representative from Clover Wireless ([redacted] V.) that I had been working with emailed me this November 14th 2013. - "Good morning, [redacted]. Thank you for your email inquiries. I apologize for my delayed response. I am so sorry to hear that you still have not received your rewards card. This is completely unacceptable to me and I want to get this resolved for you as quickly as possible. Unfortunately, we do not have the ability to setup a direct deposit for you and all of our rewards are mailed out via USPS so we are unable to track them. We do, however, have the following two options. 1. We can deactivate the card you did not receive and resend out another card to a different address.2. You can release the right to your rewards card and we can issue you a check from us here at Clover Wireless. Please let me know which option would work better for you and I will get the process started for you on our end. Again, please accept my apologies for all the inconvenience youve experienced during this process. Thank you and have a lovely day. [redacted], Customer Service"So the same day I emailed her back that I would like a check dispatched to my work address since the gift cards were not being received at my home address for whatever reason. This is the last I have heard from anyone at Clover Wireless and have emailed them numerous times seeking help, with absolutely no response from [redacted] or Clover Wireless.Desired Settlement: I want my gift card sent as requested. For the amount of time I've spent on this, it makes the $100 seem so lousy but it's the least they owe me. I've giving nothing but respect and understanding to Clover Wireless as I know the mail system isn't perfect, and I haven't been given the same. Please give me my refund card, I have wasted hours upon hours contacting you and hunting down information, on top of sending in my old phone.

Review: I sent in a used Motorola Defy XT cell phone for a $100 Tradeup program.My Quote ID is [redacted] and Clover Wireless tracking # is [redacted].The phone was received by Clover Wireless on 8:39 am December 2, 2013 based on USPS tracking number [redacted]. However, I did not receive $100 payment so far. I wrote to Clover Wireless three time through their on-line contact but only got automatic acknowledgment. They never responded me in 24 hours as they claimed.Desired Settlement: send me $100 as this program promised for my used cell phone.

Review: Hello,I participated in HTC Rebate program last year, since I bought HTC One phone. Few months ago, I received Visa Prepaid Debit Card in the amount of 100 dollars.The card number is: [redacted].Valid thru: 01/14.Under the name of: [redacted] never used this card, since I received it. Early February I tried to use the card for the first time, however, I was unable to use any balance. I called customer service and spoke with one of the agents. She told me that the card has expired and all the balance of $100 are also expired (i.e. can not be used).This was very devastating, since the whole value of 100 dollars got lost :( I believe this practice is so unfair and does not comply with California consumer law.Desired Settlement: I would like to request for the business to replace my Visa Debit Prepaid Card. I am willing to pay for Card Re-issuance/Replacement Fee, which is listed in the agreement, in the amount of $15. I really appreciate for your consideration in this matter. Thank you very much.Best Regards,[redacted]

Review: This complaint is in connection with the Blackberry Trade-up Program. On July 17, 2013 an inquiry was submitted to Clover Wireless regarding "trading up" a Blackberry 9900 device for a new Blackberry Q10, in which a $100 incentive was offered. After confirmation was received that the Blackberry 9900 qualified for the program, steps were initiated to send the device to Clover Wireless for processing the $100 rebate. The phone was mailed on August 27, 2013. No confirmation of receipt was received from Clover Wireless. On September 23, 2013, a request for status was submitted online. The request was ignored. On September 25, 2013, a follow up message was submitted. On September 26, 2013, a representative from Clover Wireless indicated via email that "all trades are re-routed to our California warehouse - we are in Michigan - so it is taking a bit longer. You will receive a confirming email when the trade is logged in." No such email has ever been received. On December 30, 2013 another follow up message was sent to the representative at Clover Wireless - to no avail, I still have yet to know what happened to my Blackberry 9900 that was mailed back in September, or have yet to receive the $100 rebate per the trade-up program agreement. One final attempt to receive a status update on the whereabouts of the phone or rebate was made on May 13, 2013, almost 9 months after the phone was mailed.Desired Settlement: I would like to receive the $100 rebate as promised, or have the Blackberry 9900 returned to me as soon as possible.

Review: I sent in my rebate information, to receive an email later saying to send in additional information which I did. I have not gotten a rebate, they have kept my phone, and no one is answering any email, or calls, when I call they say, they are all in meetings or on other lines.-----Original Message-----From: [redacted], [redacted]To: fl[redacted]@aol.comSent: Thu, Jan 30, 2014 4:29 pmSubject: Motorola Trade-up Program - We need additional information from youDear [redacted],THIS IS A SECOND AND FINAL NOTIFICATIONYour recent submission of a Motorola Trade-In phone towards the purchase of a new Moto X was received in our facility but did not include the necessary proof of new purchase required to get the $100 trade-up offer. In order to complete your submission, please send the following two pieces of information to the address below by February 7, 2014:1. Copy of the receipt showing new purchase of your Moto X from Motorola.2. Copy of the side of the box displaying the IMEI number Please send via email or regular mail to the address below with the subject line Motorola Trade-Up Proof of Purchase. Make sure and include your Tracking Number [redacted].I replied on Fri, Jan 31, 2014 1:32 pmstating - the documents are attachedDesired Settlement: I would like my rebate issued.