Cloverleaf Landscaping

Review: I went there to buy gravel for a driveway. I went in requesting 4 yards of gravel and was given 3 tons of gravel delivered. I found out later that 3 tons of gravel was much smaller amount then 4 yards. I am still without the amount of gravel I need and feel the amount I received was even less than the amount I bought even though when I went to the business and discussed with the personal I feel he knew I was needing 4 yards and he sold me less. I would not go back to that establishment. I did discuss with the salesperson and agreed to just not ever go there again.Desired Settlement: not looking for anything from this establishment. feel they are not reputable business

Business

Response:

We received a copy of the complaint from a customer in regards to the

purchase and delivery of driveway gravel to her residence. The

complaint states that she wanted 4 yards of gravel and that she received

3 tons of gravel instead, which is less than the 4 yards that she

wanted. She goes on to state that she does not believe that she

received even 3 tons of gravel.

We believe the customer was confused to the difference between a ton of

gravel and a cubic yard of gravel. We sell gravel by the ton because

that is how we purchase it, and we have a certified scale to weigh it

when we load and deliver the stone. One cubic yard is the equivalent of

approximately 1.35 ton, or 2,700 pounds. Conversely, one tone of stone

is the equivalent of approximately 3/4 of a cubic yard. We would never

tell a customer that 4 cubic yards of gravel would be equal to 3 ton of

the same gravel. The customer stated that she had talked with a family

member that worked in a city nearby, and was told how much stone she

needed. That business that she talked to apparently sells the material

by the cubic yard, which is where we believe the confusion may have

started.

The customer came to our business on 7/31/13 to place an order of 3/4

crushed gravel to be delivered to her house, and we delivered it the

same day. She paid for, and received 3 ton of stone, which was measured

using our certified scale. The scale is accurate to within 20 pounds,

and is calibrated and certified on a yearly basis to be accurate. The

customer states that she feels she didn't even received the full 3 ton

she paid for, which is inaccurate. She also states that she feels that

we knew that she needed more stone, and intentionally sold he a lesser

amount. If we knew that she wanted more stone, we would have sold and

delivered the stone she wanted. It would be a better sale for us if we

sold more stone to her.

The customer came back to our business the next day and stated that she

didn't think she got enough stone to do the project she wanted. We again

feel that she did not understand te relationship between cubic yards

and tons. At one point in our conversation, she claims that we told her

that a ton is equal to 2.5 cubic yards, and at another time, she

claimed that we told her that a ton equals 1.75 cubic yards. First of

all, both conversions are inaccurate, so we would never have stated it

that way. Secondly, if she in truth wanted 4 cubic yards of gravel,

either of the conversions she claims she claims we stated would result

in too much stone. 3 ton of gravel times 2.5 would be 7.5 cubic yards,

and 3 tons of gravel times 1.75 would be 5.25 cubic yards. It is again

because of this that I believed the customer was confused between cubic

yards and tons, and that she was not sure how much of a quantity she

needed.

She said that she needed an additional 2.5 ton of stone, for which I

said that she would have to pay for the additional stone, but that we

would deliver it for her with no additional charge. If we had known the

exact tonnage she wanted initially, we would have made it in the first

delivery, so she would have paid for the total amount of stone, and the

one delivery charge. She felt that she should receive the additional

stone at no charge, and she was told that we could not do that, because

she received the amount of stone that she paid for.

In summary, we feel that there was a confusion of exactly how much stone

the customer needed, and as to whether the amount was in tons or cubic

yards. We have been servicing customers since 1999, and this is the

first time that we have encountered a customer complaint such as this.

We tried to explain that there must have been a misunderstanding about

the amount of the gravel she ordered, and it probably related to the

difference between a ton and a cubic yard. We tried to remedy the

situation by delivering the additional stone she said she needed for

just the cost of the stone, but she felt that it was unacceptable, and

she chose to walk away and no longer do business with us.

If you have any questions regarding this reply, you can contact me via

email, or by the phone number listed below. We appreciate the

opportunity to try and clarify the situation, and we are sorry that the

customer feels that she was treated poorly.

Sincerely,

[redacted], Landscape Architect/Manager