From:**> bar [redacted] ] Sent: Wednesday, November 16, 12:PMTo: [email protected] Cc: [redacted] Subject: complaint response**> [redacted] > **> [redacted] s has sent in a complaint # against Club Concept Gyms in regards to her son Jeff [redacted] had purchased and signed for a month agreement with Club 24, which he is now stating that he thought he signed for week college special and that it would end August We have spoken to [redacted] and came to [redacted] agreement since [redacted] is away at school and unable to utilize the gym that we are giving him a winter free student, a free summer student and one more free winter student This will give him all the he had lost and will lose while he is away**> **> If you c [redacted] email any Revdex.com complaints to this email it will help with the delay in our response.**> **> Thank you for your time,**> **> **> Club24,**> [redacted] >
From: John [mailto: [redacted] ] Sent: Thursday, January 05, 8:AM T [redacted] Subject: Revdex.com complaint [redacted] Hello [redacted] Here is the email response from the club manager He told me I would get a refund Complaint ID [redacted] Kind regards [redacted] Sent from my iPhone Begin forwarded message: From: [redacted] < [redacted] > Date: July 7, at 1:10:PM EDT To: John [redacted] Subject: Re: Membership follow up Hey [redacted] , I have recently moved to our Wallingford Club locationI am sorry to hear your membership wasn't cancelled as per our last few.conversationsNot only is it taken care of, but you will be receiving a refund for what we discussed and the annual fee that was charged We are very organized and punctual with the cancellation process and regret that you've slipped through the cracks please accept my apology and continued patience for the refund to the direct account used for your membership with Club Hope all is well with your move and good luck with everything [redacted] Club 2t Management
From:**> bar [redacted] ] Sent: Wednesday, November 16, 12:PMTo: [email protected] Cc: [redacted] Subject: complaint response**> [redacted] > **> [redacted] s has sent in a complaint # against Club Concept Gyms in regards to her son Jeff [redacted] had purchased and signed for a month agreement with Club 24, which he is now stating that he thought he signed for week college special and that it would end August We have spoken to [redacted] and came to [redacted] agreement since [redacted] is away at school and unable to utilize the gym that we are giving him a winter free student, a free summer student and one more free winter student This will give him all the he had lost and will lose while he is away**> **> If you c [redacted] email any Revdex.com complaints to this email it will help with the delay in our response.**> **> Thank you for your time,**> **> **> Club24,**> [redacted] >
From: John [mailto: [redacted] ] Sent: Thursday, January 05, 8:AM T [redacted] Subject: Revdex.com complaint [redacted] Hello [redacted] Here is the email response from the club manager He told me I would get a refund Complaint ID [redacted] Kind regards [redacted] Sent from my iPhone Begin forwarded message: From: [redacted] < [redacted] > Date: July 7, at 1:10:PM EDT To: John [redacted] Subject: Re: Membership follow up Hey [redacted] , I have recently moved to our Wallingford Club locationI am sorry to hear your membership wasn't cancelled as per our last few.conversationsNot only is it taken care of, but you will be receiving a refund for what we discussed and the annual fee that was charged We are very organized and punctual with the cancellation process and regret that you've slipped through the cracks please accept my apology and continued patience for the refund to the direct account used for your membership with Club Hope all is well with your move and good luck with everything [redacted] Club 2t Management