Club Fitness

BEWARE! Read all paperwork! I signed my son up with a Personal Trainer for 6-months, as a birthday present. Brian is the manager in this department who spoke and signed up my son, guaranteed us that my account would not be charged beyond that. Brian said we would not have any issues at the end of 6 months as my son would be going back to college. Well, Guess again, apparently, Brian signed my son up for a year contract against both of our wishes. I am recovering from extensive surgery which I waited to have until after my sons contract with the personal trainer was over $360/mo is not doable, and I needed this money to pay for surgery and expenses. We are now battling with them to release/cancel all of our memberships with them! The fact that we are still in a pandemic and this is how ClubFitness does business is unethical and unprofessional!
I came back to work out with my friend RHONDA against everything in my gut, as Club Fitness has burned me a few years ago along with my daughter, by allowing my grandchildren to be removed from daycare without checking id, along with leaving my grandbaby in a poop diaper the whole time! Rich the General Manager has blocked my emails and not responding just another way they are unprofessional and unethical.
You are truly better off joining Planet Fitness or the YMCA, Orange Theory, or Burn Bootcamp!
Seeking legal assistance

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ [redacted] McGee signed for both membership agreements, of which require a written day notice of cancellation to be mailed to our corporate office We received heir cancellation by mail on 4-16-it was postmarked on 4-14-15, marking the first day of their day cancel period We processed both of their membership terminations On 4-22-15, we sent an email confirmation to the email address that they providedWe advised them of their last billing dates (which fell within their day cancel period) Both of their ending balance payments had declined so statements have been mailed out monthly advising them of their amounts owed No payments have been made; eventually a Final Notice was mailed On 8-17-15, our Customer Service Department returned a phone call to [redacted] to explain the balance owed; our call was received with harsh remarks See copy of member notes Club Fitness has the right to collect amounts owedThese accounts will be sent to an outside collections company on 9-1-To avoid this action, payment must be received prior to that date The amount owed at this time is [redacted] : $24.67, [redacted] : $ Total Amount Owed: $ In summary we did not ignore their cancellation request We did progress their cancellation request We did acknowledge their cancellation request We returned their phone call and we tried to discuss the matter, our representative was met with hostility and was screamed at and hung up on We have the right to attempt to collect what is rightfully owed to us We believe this complaint to be truly invalid; we respectfully request that it be closed as such If you have any questions regarding this, please contact our Customer Service Department at XXX XXX XXXX In Good Health, [redacted] Club Fitness Corporate Office

Complaint: [redacted] I am rejecting this response because: When the [redacted] payment company notified me that stated that I am not just paying the past due amount of $I am now being held responsible for the total full amount plus past due balance in which I never signed up for because my member ship ended in NovemberAlso they never reached out to me seven timesThey contacted me twice in October and JanuaryI have never been contacted via the mail which by law I should have the balance owed in writingI will not give them, GOLD's GYM or anyone else calling over the phone any credit/debit information over the phone because I don't know who is actually callingWith identity theft being at such a highWhy on earth would I give them any information, when I have asked them to send me a bill? And never received anything as of yet?Now if the above information is an error as far as paying for another year that I didn't sign up for than I will go into Gold's gym and pay them the money owedBUT I need the bill in writing periodAs a consumer I am owed that in which I am paying for Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/11/17) */ On 12/30/ [redacted] purchased a membership from Club FitnessThe very first paragraph of the membership agreement states that the "Membership will automatically continue until a 30-Day Resignation Request is received." [redacted] initialed this paragraph indicating that she read, understood and agreed to this term This procedure is further discussed in the membership agreement in the paragraph regarding AUTOMATIC PAYMENT PLANsee all highlighted areas on the copy enclosed of the endorsed membership agreement [redacted] 's cancel request was postmarked on 10/16/2015, which made her final billing date 11/1/She may continue to utilize the facility until 11/30/ No refund is due If you have any questions regarding this, please contact our Customer Service Department at XXX-XXX-XXXX In Good Health, [redacted] Club Fitness Corporate Office Enclosures Attached

On 2/10/2016, Mr [redacted] purchased an Open End Membership from Club Fitness Please see enclosed copy of Membership Agreement.Mr [redacted] agreed to give a written 30-day notice of cancellation.On 12/22/Mr [redacted] called our Customer Service Department and stated that he had cancelled months ago by going into the club and signing a piece of paper.Please note, that we do NOT have any type of paper cancellation forms at any of our facilities.If a member goes into a club to cancel, they must speak to a manager or assistant manager, who asks a series of questions and the manager/asstmanager fills out a cancel request on computer A copy of the cancel request is then emailed to the member and the cancellation request is forwarded electronically to the billing department for processingOnce the cancellation is processed, the member is sent a confirmation email advising of their last billing date, etc.We informed Mr [redacted] that we would need his confirmation number for the cancel request that he submitted at the club; if none can be provided, he must submit a cancel request.The only cancel request (30-day notice) that we have received, was submitted on 12/22/ This made his last billing date 1/13/ On 12/27/we sent an emailed confirmation letter No refund is due *This is still one more monthly billing owed to Club Fitness.If you have any questions regarding this matter, please contact us at [redacted]

Initial Business Response / [redacted] (1000, 9, 2016/01/19) */

We did not receive a written 30-day notice of cancellation from Mr [redacted] in *As of today, we have not received any written correspondence from Mr [redacted] .Mr [redacted] 's complaint says the problem occurred on 1/1/ He states that "He went in to the Delmar facility AFTER he received a call from the collections company and paid his balance of a little over $100."This cannot be; his account was not sent to the collections company until mid-April On 1/1/(when Mr [redacted] says the problem occurred), Mr [redacted] did not owe a balance of a little over $100.00.Furthermore, our clubs are not allowed to accept payments on accounts that are in collections All settlement offers are made ONLY by our Billing Department and payment for settlement are made either thru our office or directly to Consumer Collection Management.Mr [redacted] must produce a receipt for his "cash payment," or a confirmation number for his cancel request that he states he submitted in Upon receipt of either of these, we will gladly investigate this further; without such documents, we are unable to take additional steps to resolve this matter.If you have any questions regarding this, please contact me at [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/10/06) */ Mr [redacted] signed a membership agreement requiring cancellation request to be submitted to our corporate officeSee copy of agreementWe have never received a cancel notice for his membership On April 16, the membership was terminated for non-payment and the account was sent to a collections company *Mr [redacted] states in his complaint that we have no 'contact us' link on our website...we in fact have 'contact us' links on our website, one link for each of our clubs *The only phone call we have received prior to September was in January *Cancellation requests are not accepted at the clubsThe clubs have handouts with our cancel procedures on them Club Fitness will not drop the account from collectionsMr [redacted] owes the past due amount to the collection company

Initial Business Response / [redacted] (1000, 6, 2016/02/22) */ RE: Revdex.com Case #XXXXXXX Please see copy of Membership Agreement Cancellations are not done by phone, they are done according to the terms of the Membership Agreement [redacted] agreed to give a 30-day notice of cancellationWe received his required cancellation notice via our website on 2/4/ We processed his cancellation, his last billing date was 2/1/16; this had already billed his account prior to him submitting his cancel request Mr [redacted] has since disputed this payment with his credit card company and the payment has been returned to him by his credit card companyNormally when a chargeback is done, we charge a "returned payment fee" of $As a courtesy, once the past due balance of $is paid back to us, we will waive this $fee Mr [redacted] did report this incident to our employee ***, however he is incorrect in stating that [redacted] did absolutely nothing[redacted] had a conversation with the other member, got his side of the story and the situation was handled Mr [redacted] is not being stopped in any way from utilizing the clubIn fact, he has a full club membership; he has access to all club fitness locations and hr access to our hour facilities Mr***'s desired resolution is to have his membership cancelled immediately and to have on month refunded...We have already processed his cancellation and we agree to waive the $returned item fee (which is actually more than his monthly fee) upon receipt of the past due amount owed of $ We believe this to be fair resolution in order to close this case as RESOLVED [redacted] ***

Complaint: [redacted] I am rejecting this response because: When the [redacted] payment company notified me that stated that I am not just paying the past due amount of $I am now being held responsible for the total full amount plus past due balance in which I never signed up for because my member ship ended in NovemberAlso they never reached out to me seven timesThey contacted me twice in October and JanuaryI have never been contacted via the mail which by law I should have the balance owed in writing I will not give them, GOLD's GYM or anyone else calling over the phone any credit/debit information over the phone because I don't know who is actually callingWith identity theft being at such a highWhy on earth would I give them any information, when I have asked them to send me a bill? And never received anything as of yet? Now if the above information is an error as far as paying for another year that I didn't sign up for than I will go into Gold's gym and pay them the money owedBUT I need the bill in writing periodAs a consumer I am owed that in which I am paying for Sincerely, [redacted] ***

Please see copy of Membership Agreement which requires a written 30-day notice of cancellationAlso, please see the enclosed copies of the Freeze requests submitted by Mr [redacted] Freezes are a courtesy that Club Fitness extends to our members; they are NOT part of the Membership Agreement.Attached to each Freeze request you will find a copy of the Freeze Confirmation that we sent to Mr [redacted] , explaining the terms of the Freeze and any amount owed on his account.Mr [redacted] never informed us of his new address until November 2016, at which time he was informed that he could mail a written request to cancel his membership (As originally stated in his Membership Agreement).We have not received the required written 30-day notice of cancellation for Mr [redacted] 's membership; however, we have used the Revdex.com complaint as his request and we have processed his cancellation per the terms of his Membership AgreementNeil [redacted] 's last billing date will be February 15, 2017.As of February 15, 2017, the balance owed on his account will be $46.31.If you have any questions regarding this matter, please contact me at [redacted]

We have responded to this by mail No refund is due ***, the minor in question did not sign the Membership Agreement We mailed a copy of the Membership Agreement to you, The signature as well as all of the required initials, clearly begin with the letter M, not the letter S The credit card provided at the time of purchase, (according to the credit card statements) belongs to "***"

Initial Business Response / [redacted] (1000, 6, 2015/11/25) */ On 6/8/we received the required 'written 30-day notice of cancellation' for [redacted] ***'s membership; the postmark date was 6/6/15, making the final billing date 6/15/in the amount of $for his Early Termination Fee due to not fulfilling the promised monthly payments See copy of Membership Agreement and copy of cancel letter On 6/11/we mailed a confirmation letter advising [redacted] that his cancellation had been processed and that his balance as of 6/15/would be $ A statement was mailed out in July On 8/17/a FINAL NOTICE was printed and mailed out shortly thereafter *We do NOT send a member to collections without sending out a FINAL NOTICE Regarding us discussing [redacted] 's PRIVATE information with his mother..., Please see copy of [redacted] 's File Notes which document the phone calls pertaining to his membership: On 6/5/ [redacted] 's mother CONTACTED USSHE claimed that she was present during his sign up, she was upset and ended up cussing at our phone representative, threatened to contact her lawyer and hung up on our representativeNOTHING 'PRIVATE' was discussed On 6/15/ [redacted] 's mother CONTACTED US AGAIN(see note) She is the one that mentioned the dollar amount owed on the account, we did not offer that informationWe did explain that 'unpaid balances get sent to an outside collection company'; THAT IS NOT PRIVATE INFORMATION, THAT IS 'GENERAL' INFORMATION [redacted] 's mother replied that she did not care, that we should go ahead and send it to collections On 11/13/ [redacted] 's mother CONTACTED US AGAINupset that 'SHE' received a collection letter for her sonasking why we sent him to collections [redacted] We believe this complaint to be completely INVALID as we did not offer any PRIVATE information to his mother, SHE is the one who is opening HIS PRIVATE MAIL and contacting US No credit is due If you have any questions regarding this, please contact us at XXX-XXX-XXXX In Good Health, [redacted] ***, Club Fitness

Please be advised that this was handled prior to receiving this complaint on 11/25/16.On 11/23/I spoke to the District Manager myself, we terminated [redacted] 's membership and wrote off his balance of $168.05.We apologize for any misunderstanding Hopefully this resolves and closes this matter.If you have any questions regarding this, please contact us at [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/06) */ All of our memberships require a written 30-day notice of cancellation to be mailed to our corporate officeThis is what [redacted] and [redacted] both agreed to when they purchased memberships on 10/27/ Freezes are a courtesy that we provide to our members to help in times of financial distress, medical reasons, students away at school, etcwe DO NOT offer freezes so that a member can get out of paying their last month membership fee The [redacted] have frozen their memberships before, their last freeze request we received was on 7/13/ Please see the copy of the actual form that the member must fill out online in order to request a freeze; on the 2nd page it clearly states that 'A freeze becomes void should a notice of cancellation be submitted...' Mr [redacted] filled this form out twice on 7/13/as he submitted freeze requests that day, one at 4:51pm and one at 10:12pm, so he had opportunities to read this part of the form prior to submitting his freeze requestPlease see copies of freeze requests We processed the freeze on both of their memberships and we sent confirmation emails to both members explaining the terms of the freeze On 7/22/we received a cancel request for both [redacted] and [redacted] membershipsTheir cancel letter was postmarked on 7/20/15, making their last billing date 7/27/This is within their 30-day cancel period Again, all of our memberships require a 30-day notice, this is stated in the membership agreement; this is also stated on the actual cancel form that the members filled in, printed out and mailed in to us See the copy of the cancellation form On 7/29/we sent an email confirmation letter to both members explaining that their last billing date was 7/27/ Both cancellations were processed according to the membership agreements that they signed No refund is due

Please see enclosed copies of both Mrand Mrs***'s Membership AgreementsWhen they purchased their memberships they agreed to give a written 30-day notice of cancellationThe paragraph AUTOMATIC PAYMENT PLAN, (which was authorized on both agreements), explains that billing will continue for days; it is also stated that 'Non-payment or cancellation of reoccurring payments does not terminate your membership...' We received their 30-day notice of cancel submitted on 9/12/See enclosed copyThis made their last billing date 10/1/Both of their final payments on 10/1/have declined, resulting in a balance owed on each accountIf you have any questions regarding this, please contact me at [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/12/10) */ [redacted] We have this person in our system under the name of [redacted] On November 23, 2013, [redacted] purchased a membership from Club Fitness [redacted] signed and initialed the agreement in all pertinent areasShe agreed to give a 30-DAY WRITTEN NOTICE OF CANCELLATION Club Fitness has NEVER accepted cancellations at the clubs or over the phone Please see the enclosed copy of the membership agreement Club Fitness does not bill according to usage, we bill according to the terms of the membership agreement On 9/13/we retrieved a voicemail message and returned a phone call regarding [redacted] 's membershipOn 10/1/we received an email from [redacted] regarding her account Please see copy of file notesWe explained that her account was still open and her amount owed was accurate because we had never received the required "WRITTEN NOTICE OF CANCELLATION' On 10/6/we responded to [redacted] 's email with detailed instructions and we advised her that arrangements for payment must be made for her balance owed, prior to 10/30/15, or her account would be sent to an outside collections agency On 10/23/she was once again given cancel instructions Finally on 11/16/we received her required written request (postmarked on 11/12/15) *as a courtesy, we actually used the date of her 10/1/email in order to determine the amount of her past due balance; had we used the postmark of her mailed cancel request she would have owed another month's fee [redacted] 's account had already been terminated for non-payment and sent to an outside collections company [redacted] must make payment to [redacted] If you have any questions regarding this, please contact us at XXX-XXX-XXXX In Good Health, Club Fitness Billing/Customer Service Department

[redacted] purchased a membership on 12/6/Please see the enclosed copy of her membership agreement [redacted] signed and initialed in all pertinent areas of the agreement, indicating that she fully understood and agreed to the terms of the membership agreement We received the required 30-day written notice of cancellation, postmarked on July 10, [redacted] 's last billing date will be August 9, in the amount of $for her early cancellation fee, as she has not yet fulfilled her monthly payments**This is per the terms of her membership agreement Normally when a member signs up, a copy of the membership agreement is sent to the members email address [redacted] did not provide an email address when she signed up so she should have received a printed copy*If she did not receive a printed copy of her membership agreement or if she lost her copy of her agreement, she could have at any time asked someone at the front desk of the facility to print a copy or she could have called Customer Service and requested a copy be mailed to her If you have any questions regarding this, please contact me at XXX-XXX-XXXX

This is our final response regarding this terminated member.We rejected his response because:We have no record of a phone call prior to the 10/27/billing date of the AUTHORIZED CHARGE of the Annual Fee NO ONE blatantly and knowingly lied nor stole from anyone The only documented call we received was on 10/17/ The charge he was questioning was explained to him.This customer told our employee "(expletive) YOU!", he then went on a rant calling us all "(Expletive)", saying he would sue us...Our employee (rightfully) hung up on this person We will NOT apologize to this person; it was his own behavior that caused the outcome of the phone call Our employee did NOTHING wrong by terminating the phone call.Club Fitness does not require employees to tolerate abusive behavior of any kind from customers.We processed his cancellation according to the terms of his Membership Agreement He was charged the Early Termination Fee because he did not fulfill the Monthly Payments that he had agreed to.If you have any questions regarding this matter, please contact us at [redacted]

Both members authorized the $Annual Fees to be billed on 5/of each year.*The first sentence of this complaint MrGarcia is complaining that we deducted money from his account on May 26th rather than May 3rd.They did not even contact us UNTIL June 5TH to request to change their billing date from the 26th to the 3rd of the month.This complaint is completely invalidWe billed nothing in error.They have already disputed the charges with their banking institutes and the payments have already been returned to them.These payments will remain owed on their accounts as well as additional 'Returned Payment Fee.'If you have any questions regarding this, please contact us at [redacted]