I had a pool installed in 2004 by a recommended installer by Homestead Pools. What a joke! From the first year it has been a complete fiasco. The liner has been falling out since the very first year. We had it fixed by the installer once and it came right back out. complaints went unanswered and eventually phone disconnected. We had [redacted] out yearly to deal with our issues, and were finally told "the liner is too small for the dug hole". The liner developed holes (which were repaired) and eventually has almost completely fallen in. We took very good care of the pool and spent a lot of money with yardwork. poolhouse and covered it daily to keep it clean. The chemicals were checked weekly. After all this we only were able to use the pool for 5 years! The liner is almost completely in the pool, we replaced a lot of boards on the fencing for warping and splitting, replaced nails with screws on other parts, gate has finally just rotted and fallen off after being fixed yearly. By the second year we had to cover the so called outdoor carpeting with our own carpets in order to walk safely around the pool and be able to stay upright! Your carpet was and is a slimey, slippery mess that was dangerous to simply walk on. We replaced the 'solar' cover by the third summer and had a propane gas heater installed at our expense to even warm the pool a little. When the "filter basket" fell apart, it was impossible to find a replacement. No way to contact homestead and item was so outdated it was laughable! Not even available anywhere online. I was mortified when I had someone out in 2008 from another pool company to see if they could help me and they laughed! How long had I had this outdated mess? 20 years? I truly believe I was sold a misrepresented item that was never expected to work. The money spent then and since was money put down a non ending hole in the ground. Homestead pools is a poor excuse for a business. They do not call back when called nor do they stand up to their products. People like me mistakenly trust vendors like them who sell with no conscience regarding their products. One person I dealt with at another pool vendor also had the same stories and we share our disaster stories. She luckily has help with hers because of where she is employed. She is the one who helped me tried to find a basket with no success. Itis wired together and fitted with bits and pieces. Not that it is needed as pool has been unusable since 2009, and only once that year as liner slipped down the whole side while in use. So now it sits!!!! A great place for frogs and bugs. I even drained it and had clean water put in in 2012 after tears were fixed near the steps in deep end and at separation to deep. I also paid to have filter worked on while liner was put back. It stayed in aweek or so and came out again because liner not deep enough in shallow end.They did not want to be involved in fixing such a major mess and declined the business! This is how others see your business. An independent pool contractor also declined to help last year. Too big a job and a bad install to start with. I could keep going but it is a bad business deal from the beginning. My council just may have to deal with this disaster as you don't seem to take it seriously.
I had a pool installed in 2004 by a recommended installer by Homestead Pools. What a joke! From the first year it has been a complete fiasco. The liner has been falling out since the very first year. We had it fixed by the installer once and it came right back out. complaints went unanswered and eventually phone disconnected. We had [redacted] out yearly to deal with our issues, and were finally told "the liner is too small for the dug hole". The liner developed holes (which were repaired) and eventually has almost completely fallen in. We took very good care of the pool and spent a lot of money with yardwork. poolhouse and covered it daily to keep it clean. The chemicals were checked weekly. After all this we only were able to use the pool for 5 years! The liner is almost completely in the pool, we replaced a lot of boards on the fencing for warping and splitting, replaced nails with screws on other parts, gate has finally just rotted and fallen off after being fixed yearly. By the second year we had to cover the so called outdoor carpeting with our own carpets in order to walk safely around the pool and be able to stay upright! Your carpet was and is a slimey, slippery mess that was dangerous to simply walk on. We replaced the 'solar' cover by the third summer and had a propane gas heater installed at our expense to even warm the pool a little. When the "filter basket" fell apart, it was impossible to find a replacement. No way to contact homestead and item was so outdated it was laughable! Not even available anywhere online. I was mortified when I had someone out in 2008 from another pool company to see if they could help me and they laughed! How long had I had this outdated mess? 20 years? I truly believe I was sold a misrepresented item that was never expected to work. The money spent then and since was money put down a non ending hole in the ground. Homestead pools is a poor excuse for a business. They do not call back when called nor do they stand up to their products. People like me mistakenly trust vendors like them who sell with no conscience regarding their products. One person I dealt with at another pool vendor also had the same stories and we share our disaster stories. She luckily has help with hers because of where she is employed. She is the one who helped me tried to find a basket with no success. Itis wired together and fitted with bits and pieces. Not that it is needed as pool has been unusable since 2009, and only once that year as liner slipped down the whole side while in use. So now it sits!!!! A great place for frogs and bugs. I even drained it and had clean water put in in 2012 after tears were fixed near the steps in deep end and at separation to deep. I also paid to have filter worked on while liner was put back. It stayed in aweek or so and came out again because liner not deep enough in shallow end.They did not want to be involved in fixing such a major mess and declined the business! This is how others see your business. An independent pool contractor also declined to help last year. Too big a job and a bad install to start with. I could keep going but it is a bad business deal from the beginning. My council just may have to deal with this disaster as you don't seem to take it seriously.