A service nightmare in the Caribbean My wife and I along with two other couples decided to spend a week at The Reserve at Paradisus Punta CanaOur stay was from February 14-21, rooms 2421, and The nightmare begins upon check in which took almost two hoursOur friends ended up getting our suite (which got corrected the following day)We werenâ t given any orientation of the property just a lousy map and told our concierge could book our dinner reservations, reserve cabanas for us and so on We go to our room and then immediately head to our concierge to have her book dinner reservations for us since itâ s Valentines DayShe tells us our concierge is not here and she handles the other half of our buildingItâ s now 5:and she finally says it really doesnâ t matter because dinner reservations needed to be made by and our only choice now is the buffetNot a happy camper so we head to the bar The following morning our wives go to make dinner reservations for the weekThey are first told you have to make them day-by-day and had to give a time rangeThey requested between and 8:but were told they had to make the range to They explain is too late for the of usThey check back at p.mand nothing had been booked at that point and was told to check back in an hour or soFinally get all our reservations and everyone was at p.mThis took several days to correct and yet we still had a few at and couldnâ t get into some Our concierge was rarely there and when she was she wasnâ t helpful at allWe tried to reserve a cabana at the pool or the beach and were told only families could reserve themWhen we explained that upon check in we were told that she could reserve them for us she stated that wrongWe are now all a little frosted in the 80-degree weather Now understand the Reserve is the most expensive part of the resort so we expected superior serviceOne of the couples with us switched from Paradisus luxury junior suite with Royal Service to the Reserve to be near us at an increase of three thousand dollarsWhere they originally had booked they would have been able to reserve cabanas and so much more Over the next several days we had nightmare after nightmare with service at the various restaurantsThey would forget our drinks orders, forget the wine we ordered, forget wine glasses, forget to open the wine, and this includes one of the restaurants that has an upcharge to eat atIt gets worse, we showed up for a p.mdinner reservation with the reservation card in handRemember it took us days to correct all the p.mseatingâ s we were bookedThe receptionist said they didnâ t have us at but at and come back thenWe again showed her the reservation card and she really didnâ t careWe asked for a manager whom came and started with the same [redacted] and then finally sat usWe asked to speak with the general manager of the resort (which we had asked on several occasion to no avail)The night manager of the resort did come and visit, we explain all our problems and she stated sheâ d get them all correct (never happened) The next evening we had reservations at the Grill at 8:not where we had wanted to go but they could not move up our p.mreservation at our first choice (booked days earlier)The Grill is a crossed between a restaurant and a buffetAfter waiting for over a half hour and still not seated (and they couldnâ t tell us when we would be seated) one of the guys in our party gave the hostess $to get us seated, final around 8:we got seatedBare in mind our first choice our reservations were originally at Not all experiences were bad, some good restaurants in the mix but it was clear service overall was lacking, no one could ever give us a straight answer or the same answer through the resort Our last day there we discover there was many water activities included- sure would have been nice to know about them early on so we had a chance to used them Now for the good, the rooms are very nice and the resort property is amazingIf they can ever get service issues corrected we would consider returning but not now
When we purchased this Club Melia membership we were told that accommodations were what was includedThere was no mandatory all inclusiveSome of their resorts have become manditory all inclusive since our purchase The additional charges for all inclusive are not what we agreed to
We have been now told that as members we are to follow the resorts rulesWhich means the resorts can charge what ever they want for their meal planI believe Club Melia have falsely advertised the product as a right to use accommodationsThe resorts have changed to included additional conditions (i.eAll inclusive charge)As a result I believe that there is a problem with our contract as it is
As I have already mentioned we are not satisfied with our changed membershipWe feel that we have been mislead by Club Melia company sales departmentTo clarify and offer additional examples, should members be prepared to expect any other charges in order to use a right to use accommodations?
In the future will Members have to pay for house keeping services? If tours become mandatory will this be more money Members have to pay? There seems to be no limits as to what they could charge if members are expected to follow the rules of the resortsI also would like to understand which section of the contract states members must pay
I can only hope that any potential buyers of their program read this firstBuyers beware this company is not respectableThe fine print is misleading, and the cancel period is only the first five days after signingAfter that Club Melia has its hands in your pocketDo not Purchase!
Mislead totally into joining club [redacted], they got my wife and I the first day of our trip with our family. It was our second time to the Dominican and were warned the first time we went in 2008 to stay away from the guys trying to sell time shares. a little older now and traveling a few times I decided to see what it was all about. I went to breakfast and all the tours and sat through an almost 3 hour presentations of all the fantastic savings of joing this travel club. Well the end result was I signed on the line agreeing to a 25 yr contract. By the end of it the so called quality assurance where they claim they go over detail the contract lasted about 15 minutes as my children were acting up after spending half a day in an office. Well the worst part is that the 5 day recision period was definitely skipped over. It gets worse I did not get a hard copy of the contract to review later that day as I probly would have read the details of the small print In the privacy and pressure free environment of our room. When I noticed that the packet they let us leave with was a floor plan of our room and other contact number I immediately went to get a hard copy of the contract but that was the 6th day when we were leaving the resort actually 4 hours before we had to leave. I'm not saying that it is illegal what they do but it completely misleading what they tell you and what you get is 25 yrs of expense that gets you nothing that you couldn't find on your own. In a nut shell STAY AWAY from [redacted] as they told us that there is nothing they will do that we need to sell to a third party or transfer to family. A contract like this needs to be clearly stated over and over that there is only 5 days to terminate the deal and needs a longer period of time to get out of because in the glamor of vacation who really wants to sit and read details of a contract. I could go all day on what was wrong about the day now that we are home and financially trapped in a deal that could devastate our family. My goal is to prevent others from the mistake we have maid if you are a budgeted American you can't afford this beware....
My wife and I along with two other couples decided to spend a week at The Reserve at Paradisus Punta Cana. Our stay was from February 14-21, rooms 2421, 2422 and 2423.
The nightmare begins upon check in which took almost two hours. Our friends ended up getting our suite (which got corrected the following day). We werenât given any orientation of the property just a lousy map and told our concierge could book our dinner reservations, reserve cabanas for us and so on.
We go to our room and then immediately head to our concierge to have her book dinner reservations for us since itâs Valentines Day. She tells us our concierge is not here and she handles the other half of our building. Itâs now 5:30 and she finally says it really doesnât matter because dinner reservations needed to be made by 5 and our only choice now is the buffet. Not a happy camper so we head to the bar.
The following morning our wives go to make dinner reservations for the week. They are first told you have to make them day-by-day and had to give a time range. They requested between 7 and 8:30 but were told they had to make the range to 9. They explain 9 is too late for the 6 of us. They check back at 5 p.m. and nothing had been booked at that point and was told to check back in an hour or so. Finally get all our reservations and everyone was at 9 p.m. This took several days to correct and yet we still had a few at 9 and couldnât get into some.
Our concierge was rarely there and when she was she wasnât helpful at all. We tried to reserve a cabana at the pool or the beach and were told only families could reserve them. When we explained that upon check in we were told that she could reserve them for us she stated that wrong. We are now all a little frosted in the 80-degree weather.
Now understand the Reserve is the most expensive part of the resort so we expected superior service. One of the couples with us switched from Paradisus luxury junior suite with Royal Service to the Reserve to be near us at an increase of three thousand dollars. Where they originally had booked they would have been able to reserve cabanas and so much more.
Over the next several days we had nightmare after nightmare with service at the various restaurants. They would forget our drinks orders, forget the wine we ordered, forget wine glasses, forget to open the wine, and this includes one of the restaurants that has an upcharge to eat at. It gets worse, we showed up for a 7 p.m. dinner reservation with the reservation card in hand. Remember it took us days to correct all the 9 p.m. seatingâs we were booked. The receptionist said they didnât have us at 7 but at 9 and come back then. We again showed her the reservation card and she really didnât care. We asked for a manager whom came and started with the same [redacted] and then finally sat us. We asked to speak with the general manager of the resort (which we had asked on several occasion to no avail). The night manager of the resort did come and visit, we explain all our problems and she stated sheâd get them all correct (never happened).
The next evening we had reservations at the Grill at 8:30 not where we had wanted to go but they could not move up our 9 p.m. reservation at our first choice (booked 5 days earlier). The Grill is a crossed between a restaurant and a buffet. After waiting for over a half hour and still not seated (and they couldnât tell us when we would be seated) one of the guys in our party gave the hostess $20 to get us seated, final around 8:45 we got seated. Bare in mind our first choice our reservations were originally at 9.
Not all experiences were bad, some good restaurants in the mix but it was clear service overall was lacking, no one could ever give us a straight answer or the same answer through the resort.
Our last day there we discover there was many water activities included- sure would have been nice to know about them early on so we had a chance to used them.
Now for the good, the rooms are very nice and the resort property is amazing. If they can ever get service issues corrected we would consider returning but not now.
A service nightmare in the Caribbean My wife and I along with two other couples decided to spend a week at The Reserve at Paradisus Punta CanaOur stay was from February 14-21, rooms 2421, and The nightmare begins upon check in which took almost two hoursOur friends ended up getting our suite (which got corrected the following day)We werenâ t given any orientation of the property just a lousy map and told our concierge could book our dinner reservations, reserve cabanas for us and so on We go to our room and then immediately head to our concierge to have her book dinner reservations for us since itâ s Valentines DayShe tells us our concierge is not here and she handles the other half of our buildingItâ s now 5:and she finally says it really doesnâ t matter because dinner reservations needed to be made by and our only choice now is the buffetNot a happy camper so we head to the bar The following morning our wives go to make dinner reservations for the weekThey are first told you have to make them day-by-day and had to give a time rangeThey requested between and 8:but were told they had to make the range to They explain is too late for the of usThey check back at p.mand nothing had been booked at that point and was told to check back in an hour or soFinally get all our reservations and everyone was at p.mThis took several days to correct and yet we still had a few at and couldnâ t get into some Our concierge was rarely there and when she was she wasnâ t helpful at allWe tried to reserve a cabana at the pool or the beach and were told only families could reserve themWhen we explained that upon check in we were told that she could reserve them for us she stated that wrongWe are now all a little frosted in the 80-degree weather Now understand the Reserve is the most expensive part of the resort so we expected superior serviceOne of the couples with us switched from Paradisus luxury junior suite with Royal Service to the Reserve to be near us at an increase of three thousand dollarsWhere they originally had booked they would have been able to reserve cabanas and so much more Over the next several days we had nightmare after nightmare with service at the various restaurantsThey would forget our drinks orders, forget the wine we ordered, forget wine glasses, forget to open the wine, and this includes one of the restaurants that has an upcharge to eat atIt gets worse, we showed up for a p.mdinner reservation with the reservation card in handRemember it took us days to correct all the p.mseatingâ s we were bookedThe receptionist said they didnâ t have us at but at and come back thenWe again showed her the reservation card and she really didnâ t careWe asked for a manager whom came and started with the same [redacted] and then finally sat usWe asked to speak with the general manager of the resort (which we had asked on several occasion to no avail)The night manager of the resort did come and visit, we explain all our problems and she stated sheâ d get them all correct (never happened) The next evening we had reservations at the Grill at 8:not where we had wanted to go but they could not move up our p.mreservation at our first choice (booked days earlier)The Grill is a crossed between a restaurant and a buffetAfter waiting for over a half hour and still not seated (and they couldnâ t tell us when we would be seated) one of the guys in our party gave the hostess $to get us seated, final around 8:we got seatedBare in mind our first choice our reservations were originally at Not all experiences were bad, some good restaurants in the mix but it was clear service overall was lacking, no one could ever give us a straight answer or the same answer through the resort Our last day there we discover there was many water activities included- sure would have been nice to know about them early on so we had a chance to used them Now for the good, the rooms are very nice and the resort property is amazingIf they can ever get service issues corrected we would consider returning but not now
When we purchased this Club Melia membership we were told that accommodations were what was includedThere was no mandatory all inclusiveSome of their resorts have become manditory all inclusive since our purchase The additional charges for all inclusive are not what we agreed to
We have been now told that as members we are to follow the resorts rulesWhich means the resorts can charge what ever they want for their meal planI believe Club Melia have falsely advertised the product as a right to use accommodationsThe resorts have changed to included additional conditions (i.eAll inclusive charge)As a result I believe that there is a problem with our contract as it is
As I have already mentioned we are not satisfied with our changed membershipWe feel that we have been mislead by Club Melia company sales departmentTo clarify and offer additional examples, should members be prepared to expect any other charges in order to use a right to use accommodations?
In the future will Members have to pay for house keeping services? If tours become mandatory will this be more money Members have to pay? There seems to be no limits as to what they could charge if members are expected to follow the rules of the resortsI also would like to understand which section of the contract states members must pay
I can only hope that any potential buyers of their program read this firstBuyers beware this company is not respectableThe fine print is misleading, and the cancel period is only the first five days after signingAfter that Club Melia has its hands in your pocketDo not Purchase!
Mislead totally into joining club [redacted], they got my wife and I the first day of our trip with our family. It was our second time to the Dominican and were warned the first time we went in 2008 to stay away from the guys trying to sell time shares. a little older now and traveling a few times I decided to see what it was all about. I went to breakfast and all the tours and sat through an almost 3 hour presentations of all the fantastic savings of joing this travel club. Well the end result was I signed on the line agreeing to a 25 yr contract. By the end of it the so called quality assurance where they claim they go over detail the contract lasted about 15 minutes as my children were acting up after spending half a day in an office. Well the worst part is that the 5 day recision period was definitely skipped over. It gets worse I did not get a hard copy of the contract to review later that day as I probly would have read the details of the small print In the privacy and pressure free environment of our room. When I noticed that the packet they let us leave with was a floor plan of our room and other contact number I immediately went to get a hard copy of the contract but that was the 6th day when we were leaving the resort actually 4 hours before we had to leave. I'm not saying that it is illegal what they do but it completely misleading what they tell you and what you get is 25 yrs of expense that gets you nothing that you couldn't find on your own. In a nut shell STAY AWAY from [redacted] as they told us that there is nothing they will do that we need to sell to a third party or transfer to family. A contract like this needs to be clearly stated over and over that there is only 5 days to terminate the deal and needs a longer period of time to get out of because in the glamor of vacation who really wants to sit and read details of a contract. I could go all day on what was wrong about the day now that we are home and financially trapped in a deal that could devastate our family. My goal is to prevent others from the mistake we have maid if you are a budgeted American you can't afford this beware....
A service nightmare in the Caribbean
My wife and I along with two other couples decided to spend a week at The Reserve at Paradisus Punta Cana. Our stay was from February 14-21, rooms 2421, 2422 and 2423.
The nightmare begins upon check in which took almost two hours. Our friends ended up getting our suite (which got corrected the following day). We werenât given any orientation of the property just a lousy map and told our concierge could book our dinner reservations, reserve cabanas for us and so on.
We go to our room and then immediately head to our concierge to have her book dinner reservations for us since itâs Valentines Day. She tells us our concierge is not here and she handles the other half of our building. Itâs now 5:30 and she finally says it really doesnât matter because dinner reservations needed to be made by 5 and our only choice now is the buffet. Not a happy camper so we head to the bar.
The following morning our wives go to make dinner reservations for the week. They are first told you have to make them day-by-day and had to give a time range. They requested between 7 and 8:30 but were told they had to make the range to 9. They explain 9 is too late for the 6 of us. They check back at 5 p.m. and nothing had been booked at that point and was told to check back in an hour or so. Finally get all our reservations and everyone was at 9 p.m. This took several days to correct and yet we still had a few at 9 and couldnât get into some.
Our concierge was rarely there and when she was she wasnât helpful at all. We tried to reserve a cabana at the pool or the beach and were told only families could reserve them. When we explained that upon check in we were told that she could reserve them for us she stated that wrong. We are now all a little frosted in the 80-degree weather.
Now understand the Reserve is the most expensive part of the resort so we expected superior service. One of the couples with us switched from Paradisus luxury junior suite with Royal Service to the Reserve to be near us at an increase of three thousand dollars. Where they originally had booked they would have been able to reserve cabanas and so much more.
Over the next several days we had nightmare after nightmare with service at the various restaurants. They would forget our drinks orders, forget the wine we ordered, forget wine glasses, forget to open the wine, and this includes one of the restaurants that has an upcharge to eat at. It gets worse, we showed up for a 7 p.m. dinner reservation with the reservation card in hand. Remember it took us days to correct all the 9 p.m. seatingâs we were booked. The receptionist said they didnât have us at 7 but at 9 and come back then. We again showed her the reservation card and she really didnât care. We asked for a manager whom came and started with the same [redacted] and then finally sat us. We asked to speak with the general manager of the resort (which we had asked on several occasion to no avail). The night manager of the resort did come and visit, we explain all our problems and she stated sheâd get them all correct (never happened).
The next evening we had reservations at the Grill at 8:30 not where we had wanted to go but they could not move up our 9 p.m. reservation at our first choice (booked 5 days earlier). The Grill is a crossed between a restaurant and a buffet. After waiting for over a half hour and still not seated (and they couldnât tell us when we would be seated) one of the guys in our party gave the hostess $20 to get us seated, final around 8:45 we got seated. Bare in mind our first choice our reservations were originally at 9.
Not all experiences were bad, some good restaurants in the mix but it was clear service overall was lacking, no one could ever give us a straight answer or the same answer through the resort.
Our last day there we discover there was many water activities included- sure would have been nice to know about them early on so we had a chance to used them.
Now for the good, the rooms are very nice and the resort property is amazing. If they can ever get service issues corrected we would consider returning but not now.