Club Metro USA

We received a complaint against our company Club Metro USA, [redacted] NJComplaint ID [redacted] The customer, [redacted] had signed up for a month to month membership with our our gym on 1/27/Upon signing up for the Month to Month membership, we always let our customers know verbally that they need to give us days to cancel their account since we deal with a third party billing company and they also sign an agreement which also states that days notice is needed to cancel (details below)A written notice is to be mailed to ABC Financial Services by certified mail to protect both the member and the club so that there is proper documentationThis is a franchise policy The membership agreement states: "the membership will automatically renew without any further action by the member on a month-to-month basis until terminated by the member with a days written notice giving full payment of any upaid dues or indebtnessMember is responsible for any payments that fall within the day period from the date that Club Metro USA or [redacted] receives the request to cancel." This agreement was signed by [redacted] (guardian/mother) On 11/10/the customer's father, [redacted] called our billing company ( [redacted] to cancel the membershipThe company informed [redacted] of the cancellation processOn 11/10/we received a complaint from the BB asking for $to be reimbursedOn 10/27/a payment of $was auto drafted (as per contract) for use of the gym though NovemberAccording to the written agreement, both 10/27/& 11/27/payments would be due after a formal written cancellation was mailed in, which was never receivedHowever as a courtesy we refunded the 10/27/payment ($32.09) and zeroed out the 11/27/payment and closed out the accountA call was made to the customer who issued the complaint, [redacted] , on 11/23/at 1:PM to discuss the reconciliation We hope that our customer is satisfied with the outcome and that this matter is now closed If you have any questions, please feel free to contact me

We received a complaint against our company Club Metro USA, [redacted] NJComplaint ID [redacted] The customer, [redacted] had signed up for a month to month membership with our our gym on 1/27/Upon signing up for the Month to Month membership, we always let our customers know verbally that they need to give us days to cancel their account since we deal with a third party billing company and they also sign an agreement which also states that days notice is needed to cancel (details below)A written notice is to be mailed to ABC Financial Services by certified mail to protect both the member and the club so that there is proper documentationThis is a franchise policy The membership agreement states: "the membership will automatically renew without any further action by the member on a month-to-month basis until terminated by the member with a days written notice giving full payment of any upaid dues or indebtnessMember is responsible for any payments that fall within the day period from the date that Club Metro USA or [redacted] receives the request to cancel." This agreement was signed by [redacted] (guardian/mother) On 11/10/the customer's father, [redacted] called our billing company ( [redacted] to cancel the membershipThe company informed [redacted] of the cancellation processOn 11/10/we received a complaint from the BB asking for $to be reimbursedOn 10/27/a payment of $was auto drafted (as per contract) for use of the gym though NovemberAccording to the written agreement, both 10/27/& 11/27/payments would be due after a formal written cancellation was mailed in, which was never receivedHowever as a courtesy we refunded the 10/27/payment ($32.09) and zeroed out the 11/27/payment and closed out the accountA call was made to the customer who issued the complaint, [redacted] , on 11/23/at 1:PM to discuss the reconciliation We hope that our customer is satisfied with the outcome and that this matter is now closedIf you have any questions, please feel free to contact me

I received your letter today regarding ID *** for *** *** We have rectified the situation with *** *** but I think he'd sent this complaint before it was resolved Please let me know if you would still like a response to the complaint because I take the reputation of
Club Metro very seriously and want to make sure we are covered This is my first time communicating with the Revdex.com and I am not sure if this complaint will still be posted Please advise. Thanks and have a great day

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
Regards,
[redacted]

I submitted a complaint today for Club Metro USA in Phillipsburg, NJ and I want to rescind it because I have spoken to the manager and we are in the process of resolving the dispute ourselves.  Please let me know if I need to do anything else to rescind the complaint. 
/>
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We received a complaint against our company Club Metro USA, [redacted] NJ. Complaint ID [redacted]
font-family: arial, sans-serif;"> 
The customer, [redacted] had signed up for a month to month membership with our our gym on 1/27/15. Upon signing up for the Month to Month membership, we always let our customers know verbally that they need to give us 30 days to cancel their account since we deal with a third party billing company and they also sign an agreement which also states that 30 days notice is needed to cancel (details below). A written notice is to be mailed to ABC Financial Services by certified mail to protect both the member and the club so that there is proper documentation. This is a franchise policy. 
 
The membership agreement states: "the membership will automatically renew without any further action by the member on a month-to-month basis until terminated by the member with a 30 days written notice giving full payment of any upaid dues or indebtness. Member is responsible for any payments that fall within the 30 day period from the date that Club Metro USA or [redacted] receives the request to cancel."  This agreement was signed by [redacted] (guardian/mother). 
 
On 11/10/15 the customer's father, [redacted] called our billing company ([redacted] to cancel the membership. The company informed [redacted] of the cancellation process. On 11/10/15 we received a complaint from the BB asking for $36.00 to be reimbursed. On 10/27/15 a payment of $32.09 was auto drafted (as per contract) for use of the gym though November. According to the written agreement, both 10/27/15 & 11/27/15 payments would be due after a formal written cancellation was mailed in, which was never received. However as a courtesy we refunded the 10/27/15 payment ($32.09) and zeroed out the 11/27/15 payment and closed out the account. A call was made to the customer who issued the complaint, [redacted], on 11/23/15 at 1:30 PM to discuss the reconciliation. 
 
We hope that our customer is satisfied with the outcome and that this matter is now closed.
 
If you have any questions, please feel free to contact me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
Regards,
[redacted]

We Refunded the member prior to this complaint being filed.


10/09/2014
CHARGEBACK

33.08




10/09/2014
CHARGEBACK

33.08
...





10/09/2014
CHARGEBACK

33.08




10/09/2014
CHARGEBACK

29.99



 
Per our records We never recieved a cancelation request. This member went into collections and was called by our billing which promopted this whole issue. This member claims issued occured in april but she still attended this gym in may. Nevertheless all is handled. Thank you for you time with this matter. [redacted]r  ###-###-####..
 



CheckInDate(51)


Time


Club


AlertMessage


ServiceUsed


Employee
Assigned


User
Name





05/14/2014
03:51 pm


 



 


 



05/02/2014
09:39 am

We received a complaint against our company Club Metro USA, [redacted] NJ. Complaint ID [redacted] The customer, [redacted] had signed up for a month to month membership with our our gym on 1/27/15. Upon signing up for the Month to Month membership, we always let our...

customers know verbally that they need to give us 30 days to cancel their account since we deal with a third party billing company and they also sign an agreement which also states that 30 days notice is needed to cancel (details below). A written notice is to be mailed to ABC Financial Services by certified mail to protect both the member and the club so that there is proper documentation. This is a franchise policy.  The membership agreement states: "the membership will automatically renew without any further action by the member on a month-to-month basis until terminated by the member with a 30 days written notice giving full payment of any upaid dues or indebtness. Member is responsible for any payments that fall within the 30 day period from the date that Club Metro USA or [redacted] receives the request to cancel."  This agreement was signed by [redacted] (guardian/mother).  On 11/10/15 the customer's father, [redacted] called our billing company ([redacted] to cancel the membership. The company informed [redacted] of the cancellation process. On 11/10/15 we received a complaint from the BB asking for $36.00 to be reimbursed. On 10/27/15 a payment of $32.09 was auto drafted (as per contract) for use of the gym though November. According to the written agreement, both 10/27/15 & 11/27/15 payments would be due after a formal written cancellation was mailed in, which was never received. However as a courtesy we refunded the 10/27/15 payment ($32.09) and zeroed out the 11/27/15 payment and closed out the account. A call was made to the customer who issued the complaint, [redacted], on 11/23/15 at 1:30 PM to discuss the reconciliation.  We hope that our customer is satisfied with the outcome and that this matter is now closed. If you have any questions, please feel free to contact me.

Review: Dear Revdex.com team

I would like to get the following debtor/company off any recurring billing ABC club metro USA

It's a Gym membership that I called their number, and contacted them on the following emails about my cancellation of my membership

called them on 215 [redacted]

Walked in to do the cancellation

Provided them with my

Agreement Number: [redacted]

Barcode: [redacted]

Club info

Philadelphia, PA 19148

and provided them with my membership ID

But they still want me to write them a certified letter to their billing office to cancel the membership and they said it will take 60 days to cancel the membership, this is so convoluted. I was signed up in a minute and they took their money up front, I dont understand why they dont want me to cancel the membership by showing up in the gym and cancel, or email, or calling their billing office. They follow a convoluted process for cancellation to extend the cancellation process to collect more money.

I was never late for payments, and I expect to be able to cancel by either walking in and cancel, call, or email and provide my membership info, which are all unacceptable by USA metro, they want me to send a certified letter.Desired Settlement: have them cancel my membership immediately with no further charges to my credit card since I contacted them in person, over the phone and via emails.

Review: Club Metro USA allowed a membership to be opened with my name and cell phone number. I do not have, nor have I ever had a business relationship with Club Metro USA. I did not open a membership with them. I have be receiving calls regarding the billing on this account. I spoke with [redacted], the Regional Manager, who was unwilling or unable in assisting me to put a stop to these calls and remove my phone number from the account.Desired Settlement: Removal of my phone number from the account and an end to all calls regarding anything from Club Metro USA.