Good Morning, "Dotum Thank you for your notification about this guest’s experienceAt Club Quarters, we strive to always deliver the best possible experience for each of our guests, and in this instance we were not successfulWe have refunded all of this guest’s charges, and additionally, in an effort to win back their future loyalty, have extended the offer of an additional complimentary night at our hotelWe hope to have the opportunity to serve them again and will extend every courtesy we have Thank you very much, [redacted] Hotel ManagerClub QuartersFannin Street Houston, TX Tel: +(832) 214-
From: [redacted] ] Sent: Friday, October 31, 4: PMTo: drteamCc: [redacted] Subject: Revdex.com Case # [redacted] Importance: High Dear Revdex.com Dispute Resolution Team, Thank you for the notification about the Plaintiff’s customer letterWe have spoken to the Plaintiff a number of times about his report of loss, and while we certainly empathize and can sense his distress, we unfortunately can find no evidence to support his claim of theft or of loss Our hotel has a visible, stated disclaimer absolving the hotel of all liability for loss or damage to items left in any vehicle, whether parked with us by our valet service or even simply in our lot, and we communicate this both through signs in the parking area and the actual claim check tag we issue guests parking with us (see attached scan)Even so, we also encourage our guests to remove any valuables from their vehicle, and to make sure any items left are not visible, a sensible precaution, and also provide secure storage in our hotel for any guest that does not wish to store their things in their guest roomThat having been said, we would of course always attempt to remedy any clear issue of damage or loss knowingly caused by one of our staff members to a vehicle or other item given to our careUnfortunately, in this instance we simply have no evidence to support the Plaintiff’s claim that these items were in his vehicle and also later went missing while parked at our hotel As an act of good faith and hospitality, and because of his distress, we have reached out to the Plaintiff several times to offer him two complimentary nights at any of our other Club Quarters locations, but so far he has declinedWe would love the opportunity to serve him again and would welcome his patronage at any of our other locations, but we cannot support his claim of loss / theft based on the evidence we have Thank you for taking the time to review the Plaintiff’s letter, and for taking this time with our responsePlease feel free to reach out to me directly with any additional questions or comments Best wishes, [redacted] Hotel Manager Club Quarters Houston Hotel Phone: [redacted] Email: [redacted]
Good Morning,
"Dotum",sans-serif; font-size: 10pt;">Thank
you for your notification about this guest’s experience. At Club Quarters, we
strive to always deliver the best possible experience for each of our guests,
and in this instance we were not successful. We have refunded all of this guest’s
charges, and additionally, in an effort to win back their future loyalty, have
extended the offer of an additional complimentary night at our hotel. We hope
to have the opportunity to serve them again and will extend every courtesy we
have.
Thank
you very much,
[redacted]Hotel ManagerClub Quarters720 Fannin Street
Houston, TX 77002
Tel: +1 (832) 214-4301
Good Afternoon,
Thank you for your notification about this guest
font-size: 10pt;">’s experience. At Club Quarters, we strive to always deliver the best possible experience for each of our guests, and we apologize that in this instance the guest believed we were not successful. A follow-up call was placed to the guest after the initial call stating that we had refunded the card and that it could take anywhere between 3-5 for the bank to process that credit for him. Another copy of the refund was emailed to the guest again today.
We hope to have the opportunity to serve them again and will extend every courtesy we have.
Thank you,
Maysoon M[redacted]Hotel Manager
From: [redacted]] Sent: Friday, October 31, 2014 4:16...
PMTo: drteamCc: [redacted]Subject: Revdex.com Case # [redacted] Importance: High
Dear Revdex.com Dispute Resolution Team,
Thank you for the notification about the Plaintiff’s customer letter. We have spoken to the Plaintiff a number of times about his report of loss, and while we certainly empathize and can sense his distress, we unfortunately can find no evidence to support his claim of theft or of loss.
Our hotel has a visible, stated disclaimer absolving the hotel of all liability for loss or damage to items left in any vehicle, whether parked with us by our valet service or even simply in our lot, and we communicate this both through signs in the parking area and the actual claim check tag we issue guests parking with us (see attached scan). Even so, we also encourage our guests to remove any valuables from their vehicle, and to make sure any items left are not visible, a normal sensible precaution, and also provide secure storage in our hotel for any guest that does not wish to store their things in their guest room. That having been said, we would of course always attempt to remedy any clear issue of damage or loss knowingly caused by one of our staff members to a vehicle or other item given to our care. Unfortunately, in this instance we simply have no evidence to support the Plaintiff’s claim that these items were in his vehicle and also later went missing while parked at our hotel.
As an act of good faith and hospitality, and because of his distress, we have reached out to the Plaintiff several times to offer him two complimentary nights at any of our other Club Quarters locations, but so far he has declined. We would love the opportunity to serve him again and would welcome his patronage at any of our other locations, but we cannot support his claim of loss / theft based on the evidence we have.
Thank you for taking the time to review the Plaintiff’s letter, and for taking this time with our response. Please feel free to reach out to me directly with any additional questions or comments.
Best wishes,
[redacted]
Hotel Manager
Club Quarters Houston Hotel
Phone: [redacted]
Email: [redacted]
Good Morning, "Dotum Thank you for your notification about this guest’s experienceAt Club Quarters, we strive to always deliver the best possible experience for each of our guests, and in this instance we were not successfulWe have refunded all of this guest’s charges, and additionally, in an effort to win back their future loyalty, have extended the offer of an additional complimentary night at our hotelWe hope to have the opportunity to serve them again and will extend every courtesy we have Thank you very much, [redacted] Hotel ManagerClub QuartersFannin Street Houston, TX Tel: +(832) 214-
From: [redacted] ] Sent: Friday, October 31, 4: PMTo: drteamCc: [redacted] Subject: Revdex.com Case # [redacted] Importance: High Dear Revdex.com Dispute Resolution Team, Thank you for the notification about the Plaintiff’s customer letterWe have spoken to the Plaintiff a number of times about his report of loss, and while we certainly empathize and can sense his distress, we unfortunately can find no evidence to support his claim of theft or of loss Our hotel has a visible, stated disclaimer absolving the hotel of all liability for loss or damage to items left in any vehicle, whether parked with us by our valet service or even simply in our lot, and we communicate this both through signs in the parking area and the actual claim check tag we issue guests parking with us (see attached scan)Even so, we also encourage our guests to remove any valuables from their vehicle, and to make sure any items left are not visible, a sensible precaution, and also provide secure storage in our hotel for any guest that does not wish to store their things in their guest roomThat having been said, we would of course always attempt to remedy any clear issue of damage or loss knowingly caused by one of our staff members to a vehicle or other item given to our careUnfortunately, in this instance we simply have no evidence to support the Plaintiff’s claim that these items were in his vehicle and also later went missing while parked at our hotel As an act of good faith and hospitality, and because of his distress, we have reached out to the Plaintiff several times to offer him two complimentary nights at any of our other Club Quarters locations, but so far he has declinedWe would love the opportunity to serve him again and would welcome his patronage at any of our other locations, but we cannot support his claim of loss / theft based on the evidence we have Thank you for taking the time to review the Plaintiff’s letter, and for taking this time with our responsePlease feel free to reach out to me directly with any additional questions or comments Best wishes, [redacted] Hotel Manager Club Quarters Houston Hotel Phone: [redacted] Email: [redacted]
Good Morning,
"Dotum",sans-serif; font-size: 10pt;">Thank
you for your notification about this guest’s experience. At Club Quarters, we
strive to always deliver the best possible experience for each of our guests,
and in this instance we were not successful. We have refunded all of this guest’s
charges, and additionally, in an effort to win back their future loyalty, have
extended the offer of an additional complimentary night at our hotel. We hope
to have the opportunity to serve them again and will extend every courtesy we
have.
Thank
you very much,
[redacted]Hotel ManagerClub Quarters720 Fannin Street
Houston, TX 77002
Tel: +1 (832) 214-4301
Good Afternoon,
Thank you for your notification about this guest
font-size: 10pt;">’s experience. At Club Quarters, we strive to always deliver the best possible experience for each of our guests, and we apologize that in this instance the guest believed we were not successful. A follow-up call was placed to the guest after the initial call stating that we had refunded the card and that it could take anywhere between 3-5 for the bank to process that credit for him. Another copy of the refund was emailed to the guest again today.
We hope to have the opportunity to serve them again and will extend every courtesy we have.
Thank you,
Maysoon M[redacted]Hotel Manager
From: [redacted]] Sent: Friday, October 31, 2014 4:16...
PMTo: drteamCc: [redacted]Subject: Revdex.com Case # [redacted] Importance: High
Dear Revdex.com Dispute Resolution Team,
Thank you for the notification about the Plaintiff’s customer letter. We have spoken to the Plaintiff a number of times about his report of loss, and while we certainly empathize and can sense his distress, we unfortunately can find no evidence to support his claim of theft or of loss.
Our hotel has a visible, stated disclaimer absolving the hotel of all liability for loss or damage to items left in any vehicle, whether parked with us by our valet service or even simply in our lot, and we communicate this both through signs in the parking area and the actual claim check tag we issue guests parking with us (see attached scan). Even so, we also encourage our guests to remove any valuables from their vehicle, and to make sure any items left are not visible, a normal sensible precaution, and also provide secure storage in our hotel for any guest that does not wish to store their things in their guest room. That having been said, we would of course always attempt to remedy any clear issue of damage or loss knowingly caused by one of our staff members to a vehicle or other item given to our care. Unfortunately, in this instance we simply have no evidence to support the Plaintiff’s claim that these items were in his vehicle and also later went missing while parked at our hotel.
As an act of good faith and hospitality, and because of his distress, we have reached out to the Plaintiff several times to offer him two complimentary nights at any of our other Club Quarters locations, but so far he has declined. We would love the opportunity to serve him again and would welcome his patronage at any of our other locations, but we cannot support his claim of loss / theft based on the evidence we have.
Thank you for taking the time to review the Plaintiff’s letter, and for taking this time with our response. Please feel free to reach out to me directly with any additional questions or comments.
Best wishes,
[redacted]
Hotel Manager
Club Quarters Houston Hotel
Phone: [redacted]
Email: [redacted]