Club Quarters of Philadelphia

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The hell I went through to prove that my clothing was taken out of room and also them putting me in another room during the flooding wasn't compensating meIf they want to compensate me then give me my money back for that horrifying stayAfter weeks or so I get a call that my clothing some how mysteriously showed ip after they denied it ever being there is ridiculous It was shipped to me after speaking to three different people and giving each one my address cause they some how kept loosing the infoMy clothing arrived to my house smelling like smoke and the sweater tag was ripped off of itI will not accept anything from that organization unless it is my full refund for the miserable night stay Regards, [redacted]

Good afternoon,In response to complaint # [redacted] , the customer was contacted prior to receiving this complaintThe clothing item was later found due to incorrect description of item recorded, the item has been returned (via ***) to the guestThe guest was also compensated for inconveniences experienced while staying at the hotelThe guest expressed gratitude and satisfaction for the item returned and for the compensation he received.Please feel free to contact me should you have further questions or concerns.Regards,Anthony M.Senior Guest Service Manager

Good afternoon,In response to complaint #[redacted], the customer was contacted prior to receiving this complaint. The clothing item was later found due to incorrect description of item recorded, the item has been returned (via [redacted]) to the guest. The guest was also compensated for inconveniences...

experienced while staying at the hotel. The guest expressed gratitude and satisfaction for the item returned and for the compensation he received.Please feel free to contact me should you have further questions or concerns.Regards,Anthony M.Senior Guest Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The hell I went through to prove that my clothing was taken out of room and also them putting me in another room during the flooding wasn't compensating me. If they want to compensate me then give me my money back for that horrifying stay. After 2 weeks or so I get a call that my clothing some how mysteriously showed ip after they denied it ever being there is ridiculous.  It was shipped to me after speaking to three different people and giving each one my address cause they some how kept loosing the info. My clothing arrived to my house smelling like smoke and the sweater tag was ripped off of it. I will not accept anything from that organization unless it is my full refund for the miserable 2 night stay.
Regards,
[redacted]