To whom it may concern:I have received the complaint from [redacted] and am familiar with this situation, [redacted] purchased a beginner vape device from my employee and before purchasing the device my employee asked her to sample our vape bar so that she could have an understanding of how the device would feelClub Vape takes pride on teaching our customers about the devices before they purchase them however unfortunately [redacted] refused to let my employee walk her through the device because she stated that she would be fine and understood how the device worked since it was similar to her last device [redacted] had a smaller Vape device before this purchase and was looking for something with a little more powerMy employee explained different options with [redacted] and they came to the conclusion that the Smok wkit was the best solution [redacted] did not have her juice with her to fill up the device in the store so the employee made sure that she understood how to do this[redacted] came back to the store a day or two later stating that the device was too harsh for her so the employee asked if he could check the device out and swap out the coil to a coil that would be better for her at no charge [redacted] denied this and stated she just wanted her money backMy employee explained to [redacted] that we can only return a device if there is a manufacturer defect which it states this on our receipts and on our policy hanging inside the store [redacted] would not let us even check the device to see if there was a manufacturer defectif there was, we would have been happy to exchange the device for a working one [redacted] did not want a different device, she just wanted her money back.When I called [redacted] l explained the same thing that my employee did however [redacted] got very angry and stated she just wants her money backOur return policy clearly states:We will replace the device within days of purchase if there is an electrical malfunctionALL SALES ARE FINAL! Make sure you like the device before you buy it.We would be happy to check out [redacted] 's device and if we find that there is an issue we will definitely get her swapped out to a working device.Please let me know if you have any further questions.Jesse [redacted] Owner###-###-#### [redacted]
To whom it may concern:I have received the complaint from [redacted] and am familiar with this situation, [redacted] purchased a beginner vape device from my employee and before purchasing the device my employee asked her to sample our vape bar so that she could have an understanding of how the...
device would feel. Club Vape takes pride on teaching our customers about the devices before they purchase them however unfortunately [redacted] refused to let my employee walk her through the device because she stated that she would be fine and understood how the device worked since it was similar to her last device. [redacted] had a smaller Vape device before this purchase and was looking for something with a little more power. My employee explained different options with [redacted] and they came to the conclusion that the Smok w8 kit was the best solution. [redacted] did not have her juice with her to fill up the device in the store so the employee made sure that she understood how to do this.[redacted] came back to the store a day or two later stating that the device was too harsh for her so the employee asked if he could check the device out and swap out the coil to a coil that would be better for her at no charge. [redacted] denied this and stated she just wanted her money back. My employee explained to [redacted] that we can only return a device if there is a manufacturer defect which it states this on our receipts and on our policy hanging inside the store. [redacted] would not let us even check the device to see if there was a manufacturer defect. if there was, we would have been happy to exchange the device for a working one. [redacted] did not want a different device, she just wanted her money back.When I called [redacted] l explained the same thing that my employee did however [redacted] got very angry and stated she just wants her money back. Our return policy clearly states:We will replace the device within 30 days of purchase if there is an electrical malfunction. ALL SALES ARE FINAL! Make sure you like the device before you buy it.We would be happy to check out [redacted]'s device and if we find that there is an issue we will definitely get her swapped out to a working device.Please let me know if you have any further questions.Jesse [redacted]Owner###-###-#### [redacted]
To whom it may concern:I have received the complaint from [redacted] and am familiar with this situation, [redacted] purchased a beginner vape device from my employee and before purchasing the device my employee asked her to sample our vape bar so that she could have an understanding of how the device would feelClub Vape takes pride on teaching our customers about the devices before they purchase them however unfortunately [redacted] refused to let my employee walk her through the device because she stated that she would be fine and understood how the device worked since it was similar to her last device [redacted] had a smaller Vape device before this purchase and was looking for something with a little more powerMy employee explained different options with [redacted] and they came to the conclusion that the Smok wkit was the best solution [redacted] did not have her juice with her to fill up the device in the store so the employee made sure that she understood how to do this[redacted] came back to the store a day or two later stating that the device was too harsh for her so the employee asked if he could check the device out and swap out the coil to a coil that would be better for her at no charge [redacted] denied this and stated she just wanted her money backMy employee explained to [redacted] that we can only return a device if there is a manufacturer defect which it states this on our receipts and on our policy hanging inside the store [redacted] would not let us even check the device to see if there was a manufacturer defectif there was, we would have been happy to exchange the device for a working one [redacted] did not want a different device, she just wanted her money back.When I called [redacted] l explained the same thing that my employee did however [redacted] got very angry and stated she just wants her money backOur return policy clearly states:We will replace the device within days of purchase if there is an electrical malfunctionALL SALES ARE FINAL! Make sure you like the device before you buy it.We would be happy to check out [redacted] 's device and if we find that there is an issue we will definitely get her swapped out to a working device.Please let me know if you have any further questions.Jesse [redacted] Owner###-###-#### [redacted]
To whom it may concern:I have received the complaint from [redacted] and am familiar with this situation, [redacted] purchased a beginner vape device from my employee and before purchasing the device my employee asked her to sample our vape bar so that she could have an understanding of how the...
device would feel. Club Vape takes pride on teaching our customers about the devices before they purchase them however unfortunately [redacted] refused to let my employee walk her through the device because she stated that she would be fine and understood how the device worked since it was similar to her last device. [redacted] had a smaller Vape device before this purchase and was looking for something with a little more power. My employee explained different options with [redacted] and they came to the conclusion that the Smok w8 kit was the best solution. [redacted] did not have her juice with her to fill up the device in the store so the employee made sure that she understood how to do this.[redacted] came back to the store a day or two later stating that the device was too harsh for her so the employee asked if he could check the device out and swap out the coil to a coil that would be better for her at no charge. [redacted] denied this and stated she just wanted her money back. My employee explained to [redacted] that we can only return a device if there is a manufacturer defect which it states this on our receipts and on our policy hanging inside the store. [redacted] would not let us even check the device to see if there was a manufacturer defect. if there was, we would have been happy to exchange the device for a working one. [redacted] did not want a different device, she just wanted her money back.When I called [redacted] l explained the same thing that my employee did however [redacted] got very angry and stated she just wants her money back. Our return policy clearly states:We will replace the device within 30 days of purchase if there is an electrical malfunction. ALL SALES ARE FINAL! Make sure you like the device before you buy it.We would be happy to check out [redacted]'s device and if we find that there is an issue we will definitely get her swapped out to a working device.Please let me know if you have any further questions.Jesse [redacted]Owner###-###-#### [redacted]