Company's statement of Facts: Original Order This group did a sale with us starting November ,The main order of the sale was centered in into our system per student November 26,The total number of units or items sold by the group was This was comprised of cookie dough, desert items and pizzasClub's Choice received computerized confirmation of receipt of the orders per student on December Each student's order was packed by their own packing slip which was included in the box that was labeled for that studentOutside or each box was a label with the student's name and the number of items for their order in that boxThat order was then shipped to a third party delivery warehouse "Tony's Fine Foods" Reed Avenue, West Sacramento, CA on December 5, The order consisted of two pallets labeled with pallet tags [redacted] and [redacted] total weight of the pallets 1,lbsTony's Fine Foods delivered these two pallets on December 15,to River Oaks Elementary in Galt CaliforniaThe Proof of Delivery was signed received by [redacted] ***Timeline from Company November 11, - start of Sale November 26, - (units) orders entered into Club's Choice computerized system per student(Entered under the Group's assigned id) December 1,- (units) additional orders were entered into Club's Choice computerized system per student (entered under Group's id) December 5, - Shipped two pallets from Eau Claire, WI to WSacramento, CA Student orders boxed per student units total plus prizes for studentsPallet tags #148392, The cost of all items not including shipping charges was invoiced to customer at $Club's Choice Invoice number December 15,- Tony's Fine Foods" delivered the frozen order two pallets to River Oaks Elementary signed by someone at the school we presume it to be [redacted] ***Proof of delivery form received by Club's Choice from Tony's Fine Food Products deliveryALL CUSTOMER SERVICE CALLS TO CLUB'S CHOICE are documented in the computer system at the time of the call , date, time, issue, caller name and customer service comments are recordedDecember 15, - No calls recorded from [redacted] on this dateDecember 16,Club's Choice received call from [redacted] regarding the order made over the internet for student [redacted] Resolved by customer service by providing a refund for this online orderJanuary 15, - Sales Rep [redacted] sent email to [redacted] asking if it was ok to send Club's Choice Cookie dough instead of the Otis Brand cookie doughThe River Oak Elementary PTA accepted the different brand productJanuary 19,- Sales Rep [redacted] sent email to [redacted] about students who earned Chocolate Chip Cookie Dough as a prize and the names of the students were included on the email also in this shipment were completely resent for two students Graves and Aruguello via fed ex received by the group on January 23, 2014, signed for at the school by [redacted] January 23, Order of Chocolate Chip Cookie Dough and orders for [redacted] were being re sent with this shipmentThe order was received at River Oaks Elementary via Fed Ex [redacted] tracking numberSigned for by [redacted] No additional charges to the SchoolJanuary 23, - No calls recorded from [redacted] on this Date by Club's ChoiceMarch 27, - No calls recorded from [redacted] on this DateMay 21,- Email from [redacted] message to [redacted] stating she did receive the shipment but then in February and March there were still students who claimed they didn't receive their order or received the incorrect itemsMay 21,Club's Choice received call from [redacted] (assisting [redacted] ***) told customer service Manager that [redacted] had talked to someone at our CompanyShe stated that someone told her that they should receive a refund from the CompanyThe call was transferred to the Controller " [redacted] " [redacted] took the names or the students that allegedly did not receive their order [redacted] [redacted] took the informationMay 21,Club's Choice Customer Service called [redacted] (sales rep) telling about the call received from [redacted] May 21,- [redacted] received email from [redacted] indicating her complaint filed with the Revdex.comMay 26, - Sales Rep [redacted] asked [redacted] to provide the information of what the issues still were so that Club's Choice would be able to conduct investigation from their side she asked for the full names of the student's who's orders were left in school freezer until after their winter breakTwo - request for the new list of names of the students who she indicates did not receive the correct items or any items at all, and their phone numbers so that she (sales rep [redacted] ) could contact and correct any issuesThird, list of names and amounts that the PTA allegedly refunded money to for not receiving their ordered itemsFourth [redacted] list of people she called with the PTA log who she spoke to regarding these newly mentioned missing ordersMay 27, - Received letter of complaint from Revdex.comJune 8, - Email was received in Customer service rep " [redacted] " , and sales rep [redacted] as well as [redacted] Logistics Manager at Club's Choice also Copied on this email were [redacted] ***, and [redacted] Attached to this email was a letter dated June 4, This letter outlined all the concerns from [redacted] and River Oaks Elementary PTO regarding their deliveryThere was a list of students names provided that [redacted] states in her letter whose orders were stored in the School freezerIn her letter she also states that some of the orders in the school freezer were not able to be delivered until after they returned from winter breakIn February more students came forward claiming they did not receive their orderClub 's Choice calculated the amount of the students who were missing their orders as of the June 4, letterThe amount totaled $In summation Club' s Choice feels that all the product orders were properly packed and delivered to the school per student labeled boxesClub's Choice believes there was confusion at the original handing out of' the orders to the students by the PTAClub's Choice has sent complete new orders for two students even though we had already sent them their ordersWe do not understand the communication gaps in reporting to us their complaintsWe do not understand where the refund amount requested is coming from or how it's been calculatedTruly we do not feel that Club 's Choice has had ample time to investigate specific issues besides the proper to time answer the Complaint in date orderWe make every effort to ensure the groups that conduct sales with us are satisfiedWe have plus years successful years in the Fundraising IndustryWe do not feel that we owe any refund moneyWe would like the opportunity to contact the parents of the students who claim they received no order with the hope that we will resolve peacefully any of their concerns Sincerely, [redacted] HRDirector Legal Projects Coordinator Club's Choice Fundraising Truax Court Eau Claire, WI 715-318-direct dial -834-fax
Company's statement of Facts:
Original Order
This group did a sale with us starting November ,The main order of the sale was centered in into our system per student November 26,The total number of units or items sold by the
group was This was comprised of cookie dough, desert items
and pizzasClub's Choice received computerized confirmation of receipt of the orders per student on December Each student's order was packed by their own packing slip which was included in the box that was labeled for that studentOutside or each box was a label with the student's name and the number of items for their order in that boxThat order was then shipped to a third party delivery warehouse "Tony's Fine Foods" Reed Avenue, West Sacramento, CA on December 5, The order consisted of two pallets labeled with pallet tags *** and *** total weight of the pallets 1,lbsTony's Fine Foods delivered these two pallets on December 15,to River Oaks Elementary in Galt CaliforniaThe Proof of Delivery was signed received by *** ***Timeline from Company
November 11, - start of Sale
November 26, - (units) orders entered into Club's Choice computerized system per student(Entered under the Group's assigned id)
December 1,- (units) additional orders were entered into Club's Choice computerized system per student (entered under Group's id)
December 5, - Shipped two pallets from Eau Claire, WI to WSacramento, CA
Student orders boxed per student units total plus prizes for studentsPallet tags #148392, The cost of all items not including shipping charges was invoiced to customer at $Club's Choice Invoice number December 15,- Tony's Fine Foods" delivered the frozen order two pallets to River Oaks Elementary signed by someone at the school we presume it to be *** ***Proof of delivery form received by Club's Choice from Tony's Fine Food Products deliveryALL CUSTOMER SERVICE CALLS TO CLUB'S CHOICE are documented in the computer system at the time of the call , date, time, issue, caller name and customer service comments are recordedDecember 15, - No calls recorded from *** *** on this dateDecember 16,Club's Choice received call from *** *** regarding the order made over the internet for student *** *** Resolved by customer service by providing a refund for this online orderJanuary 15, - Sales Rep *** *** sent email to *** *** asking if it was ok to send Club's Choice Cookie dough instead of the Otis Brand cookie doughThe River Oak Elementary PTA accepted the different brand productJanuary 19,- Sales Rep *** *** sent email to *** *** *** *** about students who earned Chocolate Chip Cookie Dough as a prize and the names of the students were included on the email also in this shipment were completely resent for
two students Graves and Aruguello via fed ex received by the group on January 23, 2014, signed for at the school by ***
January 23, Order of Chocolate Chip Cookie Dough and orders for *** *** *** *** *** were being re sent with this shipmentThe order was received at River Oaks Elementary via Fed Ex*** tracking numberSigned for by ***
No additional charges to the SchoolJanuary 23, - No calls recorded from *** *** on this Date by Club's ChoiceMarch 27, - No calls recorded from *** *** on this DateMay 21,- Email from *** *** message to *** *** stating she did receive the shipment but then in February and March there were still students who claimed they didn't receive their order or received the incorrect itemsMay 21,Club's Choice received call from *** *** (assisting *** ***) told customer service Manager that *** had talked to someone at our CompanyShe stated that someone told her that they should receive a refund from the CompanyThe
call was transferred to the Controller "*** ***"*** took the names or the students that allegedly did not receive their order*** *** *** *** *** *** *** *** *** *** *** *** took the informationMay 21,Club's Choice Customer Service called *** *** (sales rep) telling about the call received from *** ***
May 21,- *** *** received email from *** *** indicating her complaint filed with the Revdex.comMay 26, - Sales Rep *** *** asked *** *** to provide the information of what the issues still were so that Club's Choice would be able to conduct investigation from their side she asked for the full names of the student's who's orders
were left in school freezer until after their winter breakTwo - request for the new list of names of the students who she indicates did not receive the correct items or any items at all, and their phone numbers so that she (sales rep *** ***) could contact and
correct any issuesThird, list of names and amounts that the PTA allegedly refunded money to for not receiving their ordered itemsFourth *** list of people she called with the PTA log who she spoke to regarding these newly mentioned missing ordersMay 27, - Received letter of complaint from Revdex.comJune 8, - Email was received in Customer service rep "*** ***" , and sales rep *** *** as well as *** *** Logistics Manager at Club's Choice also Copied on this email were *** ***, and *** *** Attached to this email was a
letter dated June 4, This letter outlined all the concerns from *** *** and River Oaks Elementary PTO regarding their deliveryThere was a list of students names provided that *** states in her letter whose orders were stored in the School
freezerIn her letter she also states that some of the orders in the school freezer were not able to be delivered until after they returned from winter breakIn February more students came forward claiming they did not receive their orderClub 's Choice calculated the amount of the students who were missing their orders as of the June 4, letterThe amount totaled $In summation
Club' s Choice feels that all the product orders were properly packed and delivered to the school per student labeled boxesClub's Choice believes there was confusion at the original handing out of' the orders to the students by the PTAClub's Choice has sent complete new orders for two students even though we had already sent them their ordersWe do not understand the communication gaps in reporting to us their complaintsWe do not understand where the refund amount requested is coming from or how it's been calculatedTruly we do not feel that Club 's Choice has had ample time to investigate specific issues besides the proper to time answer the Complaint in date orderWe make every effort to ensure the groups that conduct sales with us are satisfiedWe have plus years successful years in the Fundraising IndustryWe do not feel that we owe any refund moneyWe would like the opportunity to contact the parents of the students who claim they received no order with the hope that we will resolve peacefully any of their concerns
Sincerely, *** ***
HRDirector Legal Projects Coordinator
Club's Choice Fundraising
Truax Court
Eau Claire, WI 715-318-direct dial
-834-fax
Company's statement of Facts: Original Order This group did a sale with us starting November ,The main order of the sale was centered in into our system per student November 26,The total number of units or items sold by the group was This was comprised of cookie dough, desert items and pizzasClub's Choice received computerized confirmation of receipt of the orders per student on December Each student's order was packed by their own packing slip which was included in the box that was labeled for that studentOutside or each box was a label with the student's name and the number of items for their order in that boxThat order was then shipped to a third party delivery warehouse "Tony's Fine Foods" Reed Avenue, West Sacramento, CA on December 5, The order consisted of two pallets labeled with pallet tags [redacted] and [redacted] total weight of the pallets 1,lbsTony's Fine Foods delivered these two pallets on December 15,to River Oaks Elementary in Galt CaliforniaThe Proof of Delivery was signed received by [redacted] ***Timeline from Company November 11, - start of Sale November 26, - (units) orders entered into Club's Choice computerized system per student(Entered under the Group's assigned id) December 1,- (units) additional orders were entered into Club's Choice computerized system per student (entered under Group's id) December 5, - Shipped two pallets from Eau Claire, WI to WSacramento, CA Student orders boxed per student units total plus prizes for studentsPallet tags #148392, The cost of all items not including shipping charges was invoiced to customer at $Club's Choice Invoice number December 15,- Tony's Fine Foods" delivered the frozen order two pallets to River Oaks Elementary signed by someone at the school we presume it to be [redacted] ***Proof of delivery form received by Club's Choice from Tony's Fine Food Products deliveryALL CUSTOMER SERVICE CALLS TO CLUB'S CHOICE are documented in the computer system at the time of the call , date, time, issue, caller name and customer service comments are recordedDecember 15, - No calls recorded from [redacted] on this dateDecember 16,Club's Choice received call from [redacted] regarding the order made over the internet for student [redacted] Resolved by customer service by providing a refund for this online orderJanuary 15, - Sales Rep [redacted] sent email to [redacted] asking if it was ok to send Club's Choice Cookie dough instead of the Otis Brand cookie doughThe River Oak Elementary PTA accepted the different brand productJanuary 19,- Sales Rep [redacted] sent email to [redacted] about students who earned Chocolate Chip Cookie Dough as a prize and the names of the students were included on the email also in this shipment were completely resent for two students Graves and Aruguello via fed ex received by the group on January 23, 2014, signed for at the school by [redacted] January 23, Order of Chocolate Chip Cookie Dough and orders for [redacted] were being re sent with this shipmentThe order was received at River Oaks Elementary via Fed Ex [redacted] tracking numberSigned for by [redacted] No additional charges to the SchoolJanuary 23, - No calls recorded from [redacted] on this Date by Club's ChoiceMarch 27, - No calls recorded from [redacted] on this DateMay 21,- Email from [redacted] message to [redacted] stating she did receive the shipment but then in February and March there were still students who claimed they didn't receive their order or received the incorrect itemsMay 21,Club's Choice received call from [redacted] (assisting [redacted] ***) told customer service Manager that [redacted] had talked to someone at our CompanyShe stated that someone told her that they should receive a refund from the CompanyThe call was transferred to the Controller " [redacted] " [redacted] took the names or the students that allegedly did not receive their order [redacted] [redacted] took the informationMay 21,Club's Choice Customer Service called [redacted] (sales rep) telling about the call received from [redacted] May 21,- [redacted] received email from [redacted] indicating her complaint filed with the Revdex.comMay 26, - Sales Rep [redacted] asked [redacted] to provide the information of what the issues still were so that Club's Choice would be able to conduct investigation from their side she asked for the full names of the student's who's orders were left in school freezer until after their winter breakTwo - request for the new list of names of the students who she indicates did not receive the correct items or any items at all, and their phone numbers so that she (sales rep [redacted] ) could contact and correct any issuesThird, list of names and amounts that the PTA allegedly refunded money to for not receiving their ordered itemsFourth [redacted] list of people she called with the PTA log who she spoke to regarding these newly mentioned missing ordersMay 27, - Received letter of complaint from Revdex.comJune 8, - Email was received in Customer service rep " [redacted] " , and sales rep [redacted] as well as [redacted] Logistics Manager at Club's Choice also Copied on this email were [redacted] ***, and [redacted] Attached to this email was a letter dated June 4, This letter outlined all the concerns from [redacted] and River Oaks Elementary PTO regarding their deliveryThere was a list of students names provided that [redacted] states in her letter whose orders were stored in the School freezerIn her letter she also states that some of the orders in the school freezer were not able to be delivered until after they returned from winter breakIn February more students came forward claiming they did not receive their orderClub 's Choice calculated the amount of the students who were missing their orders as of the June 4, letterThe amount totaled $In summation Club' s Choice feels that all the product orders were properly packed and delivered to the school per student labeled boxesClub's Choice believes there was confusion at the original handing out of' the orders to the students by the PTAClub's Choice has sent complete new orders for two students even though we had already sent them their ordersWe do not understand the communication gaps in reporting to us their complaintsWe do not understand where the refund amount requested is coming from or how it's been calculatedTruly we do not feel that Club 's Choice has had ample time to investigate specific issues besides the proper to time answer the Complaint in date orderWe make every effort to ensure the groups that conduct sales with us are satisfiedWe have plus years successful years in the Fundraising IndustryWe do not feel that we owe any refund moneyWe would like the opportunity to contact the parents of the students who claim they received no order with the hope that we will resolve peacefully any of their concerns Sincerely, [redacted] HRDirector Legal Projects Coordinator Club's Choice Fundraising Truax Court Eau Claire, WI 715-318-direct dial -834-fax
Company's statement of Facts:
Original Order
This group did a sale with us starting November ,The main order of the sale was centered in into our system per student November 26,The total number of units or items sold by the
group was This was comprised of cookie dough, desert items
and pizzasClub's Choice received computerized confirmation of receipt of the orders per student on December Each student's order was packed by their own packing slip which was included in the box that was labeled for that studentOutside or each box was a label with the student's name and the number of items for their order in that boxThat order was then shipped to a third party delivery warehouse "Tony's Fine Foods" Reed Avenue, West Sacramento, CA on December 5, The order consisted of two pallets labeled with pallet tags *** and *** total weight of the pallets 1,lbsTony's Fine Foods delivered these two pallets on December 15,to River Oaks Elementary in Galt CaliforniaThe Proof of Delivery was signed received by *** ***Timeline from Company
November 11, - start of Sale
November 26, - (units) orders entered into Club's Choice computerized system per student(Entered under the Group's assigned id)
December 1,- (units) additional orders were entered into Club's Choice computerized system per student (entered under Group's id)
December 5, - Shipped two pallets from Eau Claire, WI to WSacramento, CA
Student orders boxed per student units total plus prizes for studentsPallet tags #148392, The cost of all items not including shipping charges was invoiced to customer at $Club's Choice Invoice number December 15,- Tony's Fine Foods" delivered the frozen order two pallets to River Oaks Elementary signed by someone at the school we presume it to be *** ***Proof of delivery form received by Club's Choice from Tony's Fine Food Products deliveryALL CUSTOMER SERVICE CALLS TO CLUB'S CHOICE are documented in the computer system at the time of the call , date, time, issue, caller name and customer service comments are recordedDecember 15, - No calls recorded from *** *** on this dateDecember 16,Club's Choice received call from *** *** regarding the order made over the internet for student *** *** Resolved by customer service by providing a refund for this online orderJanuary 15, - Sales Rep *** *** sent email to *** *** asking if it was ok to send Club's Choice Cookie dough instead of the Otis Brand cookie doughThe River Oak Elementary PTA accepted the different brand productJanuary 19,- Sales Rep *** *** sent email to *** *** *** *** about students who earned Chocolate Chip Cookie Dough as a prize and the names of the students were included on the email also in this shipment were completely resent for
two students Graves and Aruguello via fed ex received by the group on January 23, 2014, signed for at the school by ***
January 23, Order of Chocolate Chip Cookie Dough and orders for *** *** *** *** *** were being re sent with this shipmentThe order was received at River Oaks Elementary via Fed Ex*** tracking numberSigned for by ***
No additional charges to the SchoolJanuary 23, - No calls recorded from *** *** on this Date by Club's ChoiceMarch 27, - No calls recorded from *** *** on this DateMay 21,- Email from *** *** message to *** *** stating she did receive the shipment but then in February and March there were still students who claimed they didn't receive their order or received the incorrect itemsMay 21,Club's Choice received call from *** *** (assisting *** ***) told customer service Manager that *** had talked to someone at our CompanyShe stated that someone told her that they should receive a refund from the CompanyThe
call was transferred to the Controller "*** ***"*** took the names or the students that allegedly did not receive their order*** *** *** *** *** *** *** *** *** *** *** *** took the informationMay 21,Club's Choice Customer Service called *** *** (sales rep) telling about the call received from *** ***
May 21,- *** *** received email from *** *** indicating her complaint filed with the Revdex.comMay 26, - Sales Rep *** *** asked *** *** to provide the information of what the issues still were so that Club's Choice would be able to conduct investigation from their side she asked for the full names of the student's who's orders
were left in school freezer until after their winter breakTwo - request for the new list of names of the students who she indicates did not receive the correct items or any items at all, and their phone numbers so that she (sales rep *** ***) could contact and
correct any issuesThird, list of names and amounts that the PTA allegedly refunded money to for not receiving their ordered itemsFourth *** list of people she called with the PTA log who she spoke to regarding these newly mentioned missing ordersMay 27, - Received letter of complaint from Revdex.comJune 8, - Email was received in Customer service rep "*** ***" , and sales rep *** *** as well as *** *** Logistics Manager at Club's Choice also Copied on this email were *** ***, and *** *** Attached to this email was a
letter dated June 4, This letter outlined all the concerns from *** *** and River Oaks Elementary PTO regarding their deliveryThere was a list of students names provided that *** states in her letter whose orders were stored in the School
freezerIn her letter she also states that some of the orders in the school freezer were not able to be delivered until after they returned from winter breakIn February more students came forward claiming they did not receive their orderClub 's Choice calculated the amount of the students who were missing their orders as of the June 4, letterThe amount totaled $In summation
Club' s Choice feels that all the product orders were properly packed and delivered to the school per student labeled boxesClub's Choice believes there was confusion at the original handing out of' the orders to the students by the PTAClub's Choice has sent complete new orders for two students even though we had already sent them their ordersWe do not understand the communication gaps in reporting to us their complaintsWe do not understand where the refund amount requested is coming from or how it's been calculatedTruly we do not feel that Club 's Choice has had ample time to investigate specific issues besides the proper to time answer the Complaint in date orderWe make every effort to ensure the groups that conduct sales with us are satisfiedWe have plus years successful years in the Fundraising IndustryWe do not feel that we owe any refund moneyWe would like the opportunity to contact the parents of the students who claim they received no order with the hope that we will resolve peacefully any of their concerns
Sincerely, *** ***
HRDirector Legal Projects Coordinator
Club's Choice Fundraising
Truax Court
Eau Claire, WI 715-318-direct dial
-834-fax