Clutter Studios

Here is our response to the claim - the contract with the client is attachedSee page for the kill fee and termsWe are happy to provide more information if needed------- The client hired us to perform branding and web designWe delivered all of the branding and logos for the client and everything was approvedWe even went above and beyond and gave the client a free photo shoot and allowed him to own all the photos we took free of chargeAs we prepared to move to the web design and programming portion of the contract, the client decided he was no longer happy with the branding and logo work that was approvedAt that point he asked for a refundThe signed contract very clearly states that there is a 50% kill fee if the client terminates the job earlyWe offered to go back and rework on the logos and branding for the client, again free of chargeIt is our aim to always do our best to bend over backwards where possibleThe client refused for us to do the work and again demanded a refundBy ending the relationship with us he has enacted the kill feeWe have attached a copy of the contract for your reviewWe are proud of the work we do and will stand by it all day, everydayWe sent the client all the images we took for him and the source files of the art work we created for himWe asked the client to create a domain account for us to transfer his domain name toThere is no aspect of the job that we have not been transparent with or attempted to be, to make the client happyThe client to date has only paid $2,of the service price, the kill fee would enact payment to bring us to 50% of the contract being paidWe have attempted to reconcile with the client on multiple occasionsHe has appeared now unannounced at our offices and events several times and we are becoming very concerned -- Best, Josh

Here is our response to the claim  - the contract with the client is attached. See page 3 for the kill fee and terms. We are happy to provide more information if needed. ------- The client hired us to perform branding and web design. We delivered all of the branding and logos for the client and...

everything was approved. We even went above and beyond and gave the client a free photo shoot and allowed him to own all the photos we took free of charge. As we prepared to move to the web design and programming portion of the contract, the client decided he was no longer happy with the branding and logo work that was approved. At that point he asked for a refund. The signed contract very clearly states that there is a 50% kill fee if the client terminates the job early. We offered to go back and rework on the logos and branding for the client, again free of charge. It is our aim to always do our best to bend over backwards where possible. The client refused for us to do the work and again demanded a refund. By ending the relationship with us he has enacted the kill fee. We have attached a copy of the contract for your review. We are proud of the work we do and will stand by it all day, everyday. We sent the client all the images we took for him and the source files of the art work we created for him. We asked the client to create a domain account for us to transfer his domain name to. There is no aspect of the job that we have not been transparent with or attempted to be, to make the client happy. The client to date has only paid $2,000 of the service price, the kill fee would enact payment to bring us to 50% of the contract being paid. We have attempted to reconcile with the client on multiple occasions. He has appeared now unannounced at our offices and events several times and we are becoming very concerned.   -- Best, Josh