Clyde Hardware Company Inc.

We need to find replacement door hardware for our front entry door. A couple of prominent businesses suggested Clyde's Hardware. I'm sorry I wasted my time. Here is a synopsis of how my experience went....
Phone call after recommendations: " I need to find door hardware to fit (parameters A, B, C....) Oh yes, we can help you, but it is advisable you make an appointment. OK make me an appointment...."
I described my exact needs down to the sixteenth of an inch. I was told "Oh yes, we can find you exactly what you need." My wife and I drove nearly 30 miles for this "appointment". what did we get? We got to stand at the front counter while our "expert" pulled put the same catalogs you can find at [redacted]'s, [redacted], and on line. Then we were told, for all practical purposes, "we can't replace what you want replaced, you will have to modify..." This is what I pointed out when I was told to make an appointment with the "Expert"!
Further, our "Expert" was so busy telling a contractor how much he owed and had to pay for before he could get his material and how "[redacted]" (won't discuss names here) has been looking for him to tell him how much he owes that she couldn't keep track of our conversation! I am sure this contractor really wanted me to know his financial business!
This had to be the most unprofessional business dealing I have had experienced/witnessed! They could call me tomorrow and tell me they have exactly what I need and I would not buy a lollipop from these people! Having dealt with contractors and suppliers for nearly 45 years, this was definitely the most worthless, unprofessional group of people I have ever encountered!