Clyde SWalton, Incorporated

We did receive notice to stop all mailings on 11/7/There were indeed two pieces of mail received by the complainant within a ten day periodBoth were processed by our mail house at the same timeBecause the second mailing was already in place at the time of the complaint, we were unable to stop itWe apologize for that inconvenienceWe have removed their name from the Clyde SWalton, Incdatabase, and, going forward, we will make certain that their address is double checked and pulled from any future Walton’s mailing list sourceMany businesses use third party marketing firms that bring their own lists to promotions and campaignsThat was the case with this particular mailingWe have contacted our marketing firm to make sure that this address is removed from their list source as wellThe complainant should also utilize some of the resources available to consumers in order to be protected from similar promotions from businesses using purchased listsSome examples include: · Direct Mail - [redacted] · Direct Marketing Association - [redacted] · Also, the following is an informative article from the U.SGovernments Federal Trade Commission about getting off mailing lists - https://www.consumer.ftc.gov/articles/0262-stopping-unsolicited-mail-phone-calls...⇄

[redacted] -Good afternoon [redacted] has accused of us tampering with his his sump pump during an annual tuon February 2, We adamantly refute his accusation and have turned this matter over to our insurance company for investigation I don't wish to make any disparaging remarks concerning the state of the basement in question however I believe we will not be held liable for the damage I ask that you allow the investigation to run it's course Finally, our reputation within the community is of utmost importance and we will work diligently to maintain the high standard of service we have provided for nearly ninety-five years If you would like a more detailed explanation of the events in question I can be reached directly at ###-###-#### Warmest regards, Scott W***