Clynk

I use CLYNK for the convenience of not waiting. I figure every bag is short between 20%-50%. I accept that for the convenience, but seeing all the shortage reviews here, you would think they would be interested in improving their process. Unless they love the scalping. When I review my account, I get a total balance, but I cannot audit the bag/transaction due to no deposit detail. I emailed them about a bag they didn't not credit, with date dropped off and location. They gave me a credit for what my bag average has been. The average of my 35-50% under counted bags. I will keep accepting the rip off for the convenience of not waiting hours for someone to do individual container counts.

Scanned new tags and dropped of bags over several months. Checked my balance after dropping off more the 10 bags over several months hoping to have added to the money in the account only to find none of my bags were credited. Called them on it and they told me it was my problem and they could only credit me a minimum number of bags. I got credit for 4 bags when I had easily deposited 10. By their math the stole close to $60 from me. Going to cash out what they credited to me and cancel my account. While it is convenient, they are both unreliable and unhelpful.

When I attempted to sign up at my local Hannaford grocery store about 2 months ago, the CLYNK kiosk wouldn't register my new CLYNK card, so upon the advice of an employee, I went home and created my new CLYNK account online, which worked.

I expected to receive my new "Welcome" packet in the mail, as per CLYNK's website, but I never received it. So, I phoned a CLYNK representative in early May and was told that I could use my CLYNK account card at the grocery store kiosk to print out a voucher for my first box of CLYNK bags - complimentary. Well, when I tried that, it didn't work. The kiosk told me I had "no coupons available".

So... I go back home and this time send an email to CLYNK (what a waste of time this is getting to be over a lousy free box of bags!) asking why I have to jump through hoops to get my free, PROMISED box of bags. And...NO one ever responds. OK, this is getting typical for this company. I'm already getting ready to cancel my CLYNK account and go back to the old way of recycling cans/bottles.

Next, I just decided to hell with it, and I actually purchase my first box of bags on my own dime (more like $1.75 + tax). Then, I bring my first bag full (making sure I don't fill past the bag limit line) of cans-only to Hannaford in Modena, NY.

I counted the cans as I was filling the bag, and all of them had been paid a .05 cent deposit on here in NY State. There were 115 cans for a total of $5.75.

Well, when I checked my CLYNK account online several days later, the balance is $2.25! WHAT? I'm not being credited for the other $3.50? So... I send yet ANOTHER email to CLYNK< which so far, has gone unanswered. If this doesn't get resolved, I am definitely giving this non-sensical way of recycling up for good.
So long to CLYNK... > seems too good to be true, and apparently it may well be!

February 12, Dear Ms***, Thank you for your second inquiry regarding CLYNK through the Revdex.comCLYNK’s initial response, February 8, 2018: We’d like to be very transparent about the redemption industry and our business practicesWe do not make money if you don’tWith our technology, we are able to be one of the most accurate and honest systems in terms of following the legalities of the bottle bills in both Maine and New YorkIf an item is returned in New York from out of state, the bar code reflects that and we will recycle the container but it cannot be redeemed per the lawIf a bottle has an unreadable barcode, then it will not be accounted for in the state of New York bottle redemption systemBarcodes on newly introduced products are frequently unknown to redemption centers for monthsIf we have containers come through our sorting machines that are not accepted, we set them aside and start researchingWe contact our vendors and in the end, we hunt down the manufacturer to see if we can get the code registered in the state so we can give you your changeIt’s a process, but we do take it very seriouslyOnce the container bar code is officially logged in your account, the money goes straight to you when the state releases the barcode as redeemableWe run reports every two days to update all customer accounts going back to when we first launchedIf barcodes are found, customers get reimbursed, and then and only then, do we make change on our endThere are other minor mishaps that do come into play like a sticky or ripped (both unreadable) barcodeLike most companies, we strive for perfection but that’s not feasibleSometimes a bottle falls off a conveyor belt, bags come in ripped because they’re overstuffed or the tops aren’t tied tight and cans slip out and roll awayWe state a warning weight limit of pounds and a line on our bags as a reminder for customersWe also ask that customers cushion glass with plenty of plastic and aluminumThere are security cameras in our plant as well as our external and internal retail drop locationsAnd we have a full-time fraud analysis teamWe credited your account # [redacted] two times in the last months at a total of $Our fraud analyst stated that you would increase the security of your bags by scanning them in at drop off—your last four were not scannedScanning your bags ensures that we can track them from drop location to plantAlso, container specific, you included containers that do not fall under the New York bottle bill, two examples include Yoo-hoo (contains milk) and Ice Tea (tea)More information can be found at the New York State DEC: [redacted] If you’d like an in-depth analysis of your bags, please contact our customer service team and ask to speak with our fraud analyst for a full queryIn addition to the above: Since your rebuttal, we have taken further measures to research any fraudulent activity at CLYNK and the Kingston [redacted] ***store specificallyThere is no evidence of fraudCLYNK bags hold approximately 12ozcontainers—more lead to the bag not being able to close securely and containers either fall out and are lost or they are crushedYou have stated that you should be reimbursed $or $per bag, which would be 120-containersWith being the upper limit of ozcans that fit in our bags, it is improbable that your containers fit securelyLooking at your account history, it also appears that many of the containers that you redeem are larger than 12ozBased on your average bag mix, containers is the upper limit that would fit in your bag before containers begin to crushIf a container is crushed and the barcode becomes unreadable, it is of course non-redeemable per the New York state bottle billOur analyst queried your account and found UPCs that were not yet listed by the stateHe contacted the distributors and credited your account for those that were releasedThe only non-listed brand remaining is [redacted] ’s Alcoholic Ginger BeerOnce the UPC is on the state list, we’ll of course credit youWe do appreciate that you’ve taken the time to repetitively share your concernsPlease do not hesitate to contact us and/or visit the plant for a tourWe are happy to speak more in-depth about our company best practices, the New York state bottle bill, or to answer questions about your personal accountSincerely, [redacted] CLYNK CEO

Dear Ms***, Thank you for your recent inquiry regarding CLYNK through the Revdex.comWe’d like to be very transparent about the redemption industry and our business practicesWe do not make money if you don’tWith our technology, we are the most accurate and honest system in terms of following the legalities of the bottle bills in both Maine and New YorkIf an item is returned in New York from out of state, the bar code reflects that and we will recycle the container but it cannot be redeemed per the lawIf a bottle has a bar code, then it will not be accounted for in the state of New York bottle redemption systemBar codes are frequently unknown to redemption centers for monthsIf we have containers come through our sorting machines that are not accepted, we set them aside and start researchingWe contact our vendors and in the end, we hunt down the manufacturer to see if we can get the code registered in the state so we can give you your changeIt’s a process, but we do take it very seriouslyOnce the container bar code is officially logged in your account, the money goes straight to you when the state releases the bar code as redeemableWe run reports every two days to update all customer accounts going back to when we first launchedIf bar codes are found, customers get reimbursed, and then and only then, do we make change on our endThere are other minor mishaps that do come into play like a sticky or ripped (both unreadable) bar codeLike most companies we strive for perfection but that’s not feasibleSometimes a bottle falls off a conveyor belt, bags come in ripped because they’re overstuffed or the tops aren’t tied tight and cans slip out and roll awayWe state a warning weight limit of pounds and a line on our bags as a reminder for customersWe also ask that customers cushion glass with plenty of plastic and aluminumThere are security cameras in our plant as well as our external and internal retail drop locationsAnd we have a full-time fraud analysis teamWe credited your account two times in the last months at a total of $Our fraud analyst stated that you would increase the security of your bags by scanning them in at drop off—your last four were not scannedScanning your bags ensures that we can track them from drop location to plantAlso, container specific, you included containers that do not fall under the New York bottle bill, two examples include: Yoo-hoo (contains milk) and Ice Tea (tea)More information can be found at the New York State DEC: [redacted] If you’d like an in-depth analysis of your bags, please contact our customer service team and ask to speak with our fraud analyst for a full queryThank you again for reaching out and expressing your concernsIf we can provide you with any additional information about our service, please don’t hesitate to contact usSincerely, [redacted] CLYNK CEO

Revdex.com:
I accept the $credit but I do not appreciate being called a liarI work in software and would never leave a bag without scanning it as I know how it works for quality and accuracyIt is unfortunate that now I also am counting the cans and bottles to make sure my refunds are accurate which is sad in terms of business trust.
Regards,
*** ***

Dear Ms***, Thank you for your recent inquiry regarding CLYNK through the Revdex.com web-site. Our goal at CLYNK has always been to make recycling quicker, simpler and more convenient. CLYNK is the only bottle redemption system that allows you to create a
personal account, accumulate a balance and use your money at your discretion so yes, we do reference saving money in the context of this feature to our service Customers appreciate that there is no limit to the amount of deposits they can save on their CLYNK account or when they have to redeem their funds. We often hear that people use their CLYNK account as a savings account or rainy day fund. CLYNK’s revenue is generated from the fee bottler’s pay for the collection process and not from its customers. After receiving free bags at sign up, customers then pay for additional CLYNK bags that are designed to be both inexpensive and recyclable CLYNK also provides users with the ability to track the environmental impact their recycling has in real time and to give back to local community organizations through our *** *** *** programCustomers can direct their funds electronically to the school, club or charitable organization of their choiceIn the last three years, *** *** *** has raised over $million for hundreds of charities *** *** is introducing CLYNK in New York as a new choice in bottle redemption and continues to offer reverse vending machines, where customers can print out a receipt and receive cash immediately at the store. Thank you again for reaching out and expressing your concerns. If we can provide you with any additional information about our service, please don’t hesitate to contact us

Revdex.com:
I have reviewed the response submitted by the Clynk business and have determined that theresponse does not satisfy or resolve my issues and/or concerns in reference to complaint # ***below. Yes The Company Did Credit Me On Two Occasions , Because I Called And Stated The Credited Amount To My Account Was Way Under The Amount Of Bottles And Cans I ReturnedNot Once Was It Ever Brought To My Attention That My Bags Weren't Scanned! I Scan Every Bag I Drop OffAs Far As Bar Code Not Being Readable, I Don't Have An Issue When I Scan Them Myself
Regards,
*** ***

Beware of Clynk! Three times I used this service at my local Hannaford and three times it reimbursed me for less than the number of VALID bottles and cans I deposited. This last time I deposited 110 items and was only credited for 56! That is just 50% of what I actually gave them They are crooks! Only use this service if you want YOUR cash to go towards THEIR profits!

February 12, 2018 Dear Ms. [redacted], Thank you for your second inquiry regarding CLYNK through the Revdex.com. CLYNK’s initial response, February 8, 2018: We’d like to be very transparent about the redemption industry and our business practices. We do not make money if you don’t. With our technology, we are able to be one of the most accurate and honest systems in terms of following the legalities of the bottle bills in both Maine and New York. If an item is returned in New York from out of state, the bar code reflects that and we will recycle the container but it cannot be redeemed per the law. If a bottle has an unreadable barcode, then it will not be accounted for in the state of New York bottle redemption system. Barcodes on newly introduced products are frequently unknown to redemption centers for months. If we have containers come through our sorting machines that are not accepted, we set them aside and start researching. We contact our vendors and in the end, we hunt down the manufacturer to see if we can get the code registered in the state so we can give you your change. It’s a process, but we do take it very seriously. Once the container bar code is officially logged in your account, the money goes straight to you when the state releases the barcode as redeemable. We run reports every two days to update all customer accounts going back to 2006 when we first launched. If barcodes are found, customers get reimbursed, and then and only then, do we make change on our end. There are other minor mishaps that do come into play like a sticky or ripped (both unreadable) barcode. Like most companies, we strive for perfection but that’s not feasible. Sometimes a bottle falls off a conveyor belt, bags come in ripped because they’re overstuffed or the tops aren’t tied tight and cans slip out and roll away. We state a warning weight limit of 20 pounds and a line on our bags as a reminder for customers. We also ask that customers cushion glass with plenty of plastic and aluminum. There are security cameras in our plant as well as our external and internal retail drop locations. And we have a full-time fraud analysis team. We credited your account #[redacted] two times in the last 17 months at a total of $9.15. Our fraud analyst stated that you would increase the security of your bags by scanning them in at drop off—your last four were not scanned. Scanning your bags ensures that we can track them from drop location to plant. Also, container specific, you included containers that do not fall under the New York bottle bill, two examples include Yoo-hoo (contains milk) and Ice Tea (tea). More information can be found at the New York State DEC: [redacted]. If you’d like an in-depth analysis of your bags, please contact our customer service team and ask to speak with our fraud analyst for a full query. In addition to the above: Since your rebuttal, we have taken further measures to research any fraudulent activity at CLYNK and the Kingston [redacted]. store specifically. There is no evidence of fraud. CLYNK bags hold approximately 135 12oz. containers—more lead to the bag not being able to close securely and containers either fall out and are lost or they are crushed. You have stated that you should be reimbursed $6 or $7 per bag, which would be 120-140 containers. With 135 being the upper limit of 12 oz. cans that fit in our bags, it is improbable that your containers fit securely. Looking at your account history, it also appears that many of the containers that you redeem are larger than 12oz. Based on your average bag mix, 100 containers is the upper limit that would fit in your bag before containers begin to crush. If a container is crushed and the barcode becomes unreadable, it is of course non-redeemable per the New York state bottle bill. Our analyst queried your account and found UPCs that were not yet listed by the state. He contacted the distributors and credited your account for those that were released. The only non-listed brand remaining is [redacted]’s Alcoholic Ginger Beer. Once the UPC is on the state list, we’ll of course credit you. We do appreciate that you’ve taken the time to repetitively share your concerns. Please do not hesitate to contact us and/or visit the plant for a tour. We are happy to speak more in-depth about our company best practices, the New York state bottle bill, or to answer questions about your personal account. Sincerely, [redacted] CLYNK CEO

Dear Ms. [redacted], Thank you for your recent inquiry regarding CLYNK through the Revdex.com. We’d like to be very transparent about the redemption industry and our business practices. We do not make money if you don’t. With our technology, we are the most accurate and honest system in...

terms of following the legalities of the bottle bills in both Maine and New York. If an item is returned in New York from out of state, the bar code reflects that and we will recycle the container but it cannot be redeemed per the law. If a bottle has a false bar code, then it will not be accounted for in the state of New York bottle redemption system. Bar codes are frequently unknown to redemption centers for months. If we have containers come through our sorting machines that are not accepted, we set them aside and start researching. We contact our vendors and in the end, we hunt down the manufacturer to see if we can get the code registered in the state so we can give you your change. It’s a process, but we do take it very seriously. Once the container bar code is officially logged in your account, the money goes straight to you when the state releases the bar code as redeemable. We run reports every two days to update all customer accounts going back to 2006 when we first launched. If bar codes are found, customers get reimbursed, and then and only then, do we make change on our end. There are other minor mishaps that do come into play like a sticky or ripped (both unreadable) bar code. Like most companies we strive for perfection but that’s not feasible. Sometimes a bottle falls off a conveyor belt, bags come in ripped because they’re overstuffed or the tops aren’t tied tight and cans slip out and roll away. We state a warning weight limit of 20 pounds and a line on our bags as a reminder for customers. We also ask that customers cushion glass with plenty of plastic and aluminum. There are security cameras in our plant as well as our external and internal retail drop locations. And we have a full-time fraud analysis team. We credited your account two times in the last 17 months at a total of $9.15. Our fraud analyst stated that you would increase the security of your bags by scanning them in at drop off—your last four were not scanned. Scanning your bags ensures that we can track them from drop location to plant. Also, container specific, you included containers that do not fall under the New York bottle bill, two examples include: Yoo-hoo (contains milk) and Ice Tea (tea). More information can be found at the New York State DEC: [redacted]. If you’d like an in-depth analysis of your bags, please contact our customer service team and ask to speak with our fraud analyst for a full query. Thank you again for reaching out and expressing your concerns. If we can provide you with any additional information about our service, please don’t hesitate to contact us. Sincerely, [redacted] CLYNK CEO