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Address: 100 Waterman Dr Ste 301, S Portland, Maine, United States, 04106-2880
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I am writing this letter to file a complaint against CLYNK located ***. CLYNK has many redemptions drop off locations throughout *** at *** Stores. July of this year, I have received a statement from CLYNK telling me how much redemption fundraising check *** will be receiving in the mail. Two weeks after they emailed me the statement. I did not get any check in the mail. I emailed CLYNK end of July, and nobody has gotten back to me. I emailed the CLYNK community program, and also nobody has gotten back to me, I emailed their customer service, and someone informed me that my email got sent to their spam folder, and they would forward my email to a department. A few weeks later, I never heard from anyone, I contacted them again on August 26, 2019, and on August 27, 2019, I got an email from *** saying I have to email *** in their accounting department. I emailed ***, and she has not gotten back to me since August.
I have enclosed a copy of all the emails and CLYNK to give a statement of how much they owe to ***. They owe *** in the amount of $70.40 CLYNK mailing address is ***. ***. this is the first time they have ignored my emails in the past they were good emailing me back including their community coordinator, I do not understand why they started to ignore my emails, it makes me wonder are they going out of business?
Hello Mr., I can confirm we cut check #*** to *** in the amount of $70.40 (not $770.40) on 7/19/19. This was mailed to the address we have on file, which is:***
*** We did not receive this check back. As of today, this check has not been cashed. We can void and re-issue the check if you would like, we just need to verify that the mailing address we have on file is correct so you actually receive it. Please call us directly to resolve this issue at ***, or email ***. Sincerely,The CLYNK Customer Service Team
Dear CLYNK Customer Service Team, Thank You for replying back to my complaint I appreciate it very much. I will be calling CLYNK on Monday October 21, 2019. To request a replacement check. I would like to inform CLYNK that my organization PO BOX has informed delivery service where we can see images of our mail that we will be receiving that day. I have not seen any images of envelopes in CLYNK name that was sent to the organization PO BOX in July. Also I do not understand why CLYNK never was returning my emails that I have been sending in July, August and September regarding this check and only one time I got reply back saying I would have to email the account dept at CLYNK and they to never got back to me, I even emailed them under my work email address. I called CLYNK last week and left a voicemail and nobody never returned my phone call. CLYNK Customer Service and your CLYNK to give consultant use to would email me back right away or few days later. *** always mentions about CLYNK in their *** post and *** telling people how it is awesome program and same time nobody returns our calls and emails. We will continue use the CLYNK program. Regards,***President & CEO***[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I recently deposited a bag of VALID bottles and cans at the Clynk bin at my local ***. Before depositing I counted a total of 110 items. Clynk only credited me for 56 items. That means, rather than being credited $5.50, I was only credited $2.80. This is NOT the first time this has happened, as I always count the number of items I'm depositing. I have used Clynk 3 times and EACH time I was credited less than what I was actually owed. The first two times I was shorted 20-25 items each time; this time I was shorted nearly 50% of the total items. This "service" is a rip off, and I recommend that people do not use it. Although so far it has only been a few dollars that I've been shorted, over time this will add up to a lot of money. One wonders how many other people have been shorted to increase Clynk's profits.
I took 4 Clynk bags full of *** cans. Never saw a credit, in fact the next time I went ***, My account showed zero.
I wasn't aware of the need to scan each bag as I was told I needed to scan a bag to unlock the door to the redemption drop off area.
On this particular day, 2 *** employees were bringing a large rolling cart out the door with what appeared to be bags of redeemables. As I was waiting for them to roll on by , the second man asked if I wanted to throw my bags on. I hesitated. The man noticed and made the statement that it would be faster for me if I sent the bags with the cart and that they do not count them here. I threw then on.
I didn't think it was that big a deal, I am actually wondering if Clynk is public company
Dear Mr.,
Thank you for your recent inquiry regarding CLYNK through the Revdex.com. We value your feedback and want you to be satisfied that we have made every effort to research your account discrepancy.
We do not have an account in our system under your name, *** D ***, phone number ***, or email address ***. We did find account ***, under a different account holder name. We meticulously examined the account history, including email and phone logs. The account notes show that a card associated with this account was deactivated on August 3, 2018, therefore can no longer be used. A new card under this account was activated on the same date. But again, we have no information in our records that associates you with this account.
Per our customer privacy policy, to provide more information about this account, we must speak with the account holder directly over the phone. They will be asked the security question on the account.
We will attempt to reach you at the above number, but also encourage you to call us. You can contact our customer service team at 1.***, Monday - Friday, 9am - 5pm.
Thank you again for reaching out and expressing your concerns. We would very much like to speak with you to straighten this out.
Sincerely,
***
Customer Service Supervisor
CLYNK
For the second time in months I left a clynk returnable deposit and never received credit for them. Last time customer support credited me and this time I contacted them by email with my account number and they said I have to call for a resolution. The problem is their hours are 9 to 5 local time and most of us work and cannot stop to make a phone call for a service that should work. Especially have to do it every couple of months. I am not cheating the system and I provided my keytag account number that traces to my bag stickers so they should be able to reconcile their database with their collections. I have since stopped bringing clynk bag deposits to area locations because of their inconsistent quality. It is a shame especially since we have to pay up front for the redeemable to then have to jump through hoops. I wish they had a better auditing system, perhaps they are growing too fast.
Dear Mr.,
Thank you for your recent inquiry regarding CLYNK through the Revdex.com. We value your feedback and want you to be satisfied that we have made every effort to research your account discrepancy.
We meticulously examined your account history, including email and phone logs. Your account shows that none of your bags dating back to August 2017 have been scanned upon drop-off at your *** Supermarket drop locations in Windham and Standish. We highly recommend that you scan every bag.
The scanner helps track your bag from your possession to our plant, where we scan again before processing. This is one of our security measures to track lost or stolen bags. We can see the date and time the bags are dropped. If you do not scan your bags — or more accurately your bag tags — you are missing a security measure and we have no way of knowing that you dropped off bags. If you scan your bags and in the unlikely event that they do not arrive at the plant, our system automatically gives you credit for the average number of containers that you drop per bag historically. In this case, we will credit your account $3.00 per your request.
Our Customer Service team reached out to you on both April 6 and April 25 via phone about your missing bag. Our policy is to speak to our customers directly, when bags are missing. We like to verify the account security question and ask details to avoid future theft at a specific location or prevent anyone who is not authorized from accessing your account.
Security is of the utmost priority, but unfortunately, we are not immune to theft. We have security cameras in our plant as well as our external and internal retail drop locations, and a fraud analyst team that monitors daily transactions. Keep in mind, it is also feasible for a tag to fall off or get damaged en route.
We are very transparent about the redemption industry and our business practices. Our technology was developed to allow us to collect and retain data on every transaction we process for every customer. However, given the number of times each customer bag is handled from drop off to collection to processing, we know that errors can occur. We make every effort to fairly correct them when they do.
Thank you again for reaching out and expressing your concerns. If we can provide you with any additional information about our service, please don’t hesitate to contact us.
Sincerely,
***
CEO, CLYNK
Revdex.com:
I accept the $3.00 credit but I do not appreciate being called a liar. I work in software and would never leave a bag without scanning it as I know how it works for quality and accuracy. It is unfortunate that now I also am counting the cans and bottles to make sure my refunds are accurate which is sad in terms of business trust.
Regards
Every time I use their service I never get the correct amount of money credited to my Clynk acct. I usually drop off 2 or three bags of can/bottles which should net me a refund of somewhere between $6 or $7 per bag. I usually get $4to $5 dollars per bag and every time they miss a whole bag to credit. I call every time and they give me credit for a few bottles with no real explanation as to why there was a discrepancy in my acct.
Dear Ms.,
Thank you for your recent inquiry regarding CLYNK through the Revdex.com.
We’d like to be very transparent about the redemption industry and our business practices. We do not make money if you don’t. With our technology, we are the most accurate and honest system in terms of following the legalities of the bottle bills in both Maine and New York. If an item is returned in New York from out of state, the bar code reflects that and we will recycle the container but it cannot be redeemed per the law. If a bottle has a false bar code, then it will not be accounted for in the state of New York bottle redemption system.
Bar codes are frequently unknown to redemption centers for months. If we have containers come through our sorting machines that are not accepted, we set them aside and start researching. We contact our vendors and in the end, we hunt down the manufacturer to see if we can get the code registered in the state so we can give you your change. It’s a process, but we do take it very seriously. Once the container bar code is officially logged in your account, the money goes straight to you when the state releases the bar code as redeemable. We run reports every two days to update all customer accounts going back to 2006 when we first launched. If bar codes are found, customers get reimbursed, and then and only then, do we make change on our end.
There are other minor mishaps that do come into play like a sticky or ripped (both unreadable) bar code. Like most companies we strive for perfection but that’s not feasible. Sometimes a bottle falls off a conveyor belt, bags come in ripped because they’re overstuffed or the tops aren’t tied tight and cans slip out and roll away. We state a warning weight limit of 20 pounds and a line on our bags as a reminder for customers. We also ask that customers cushion glass with plenty of plastic and aluminum.
There are security cameras in our plant as well as our external and internal retail drop locations. And we have a full-time fraud analysis team. We credited your account two times in the last 17 months at a total of $9.15. Our fraud analyst stated that you would increase the security of your bags by scanning them in at drop off—your last four were not scanned. Scanning your bags ensures that we can track them from drop location to plant. Also, container specific, you included containers that do not fall under the New York bottle bill, two examples include: Yoo-hoo (contains milk) and Ice Tea (tea). More information can be found at the New York State DEC: ***. If you’d like an in-depth analysis of your bags, please contact our customer service team and ask to speak with our fraud analyst for a full query.
Thank you again for reaching out and expressing your concerns. If we can provide you with any additional information about our service, please don’t hesitate to contact us.
Sincerely,
***
CLYNK CEO
Revdex.com:
I have reviewed the response submitted by the Clynk business and have determined that theresponse does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
below. Yes The Company Did Credit Me On Two Occasions , Because I Called And Stated The Credited Amount To My Account Was Way Under The Amount Of Bottles And Cans I Returned. Not Once Was It Ever Brought To My Attention That My Bags Weren't Scanned! I Scan Every Bag I Drop Off. As Far As Bar Code Not Being Readable, I Don't Have An Issue When I Scan Them Myself.
Regards
February 12, 2018
Dear Ms.,
Thank you for your second inquiry regarding CLYNK through the Revdex.com.
CLYNK’s initial response, February 8, 2018:
We’d like to be very transparent about the redemption industry and our business practices. We do not make money if you don’t. With our technology, we are able to be one of the most accurate and honest systems in terms of following the legalities of the bottle bills in both Maine and New York. If an item is returned in New York from out of state, the bar code reflects that and we will recycle the container but it cannot be redeemed per the law. If a bottle has an unreadable barcode, then it will not be accounted for in the state of New York bottle redemption system.
Barcodes on newly introduced products are frequently unknown to redemption centers for months. If we have containers come through our sorting machines that are not accepted, we set them aside and start researching. We contact our vendors and in the end, we hunt down the manufacturer to see if we can get the code registered in the state so we can give you your change. It’s a process, but we do take it very seriously. Once the container bar code is officially logged in your account, the money goes straight to you when the state releases the barcode as redeemable. We run reports every two days to update all customer accounts going back to 2006 when we first launched. If barcodes are found, customers get reimbursed, and then and only then, do we make change on our end.
There are other minor mishaps that do come into play like a sticky or ripped (both unreadable) barcode. Like most companies, we strive for perfection but that’s not feasible. Sometimes a bottle falls off a conveyor belt, bags come in ripped because they’re overstuffed or the tops aren’t tied tight and cans slip out and roll away. We state a warning weight limit of 20 pounds and a line on our bags as a reminder for customers. We also ask that customers cushion glass with plenty of plastic and aluminum.
There are security cameras in our plant as well as our external and internal retail drop locations. And we have a full-time fraud analysis team. We credited your account #*** two times in the last 17 months at a total of $9.15. Our fraud analyst stated that you would increase the security of your bags by scanning them in at drop off—your last four were not scanned. Scanning your bags ensures that we can track them from drop location to plant. Also, container specific, you included containers that do not fall under the New York bottle bill, two examples include Yoo-hoo (contains milk) and Ice Tea (tea). More information can be found at the New York State DEC: ***. If you’d like an in-depth analysis of your bags, please contact our customer service team and ask to speak with our fraud analyst for a full query.
In addition to the above:
Since your rebuttal, we have taken further measures to research any fraudulent activity at CLYNK and the Kingston ***. store specifically. There is no evidence of fraud.
CLYNK bags hold approximately 135 12oz. containers—more lead to the bag not being able to close securely and containers either fall out and are lost or they are crushed. You have stated that you should be reimbursed $6 or $7 per bag, which would be 120-140 containers. With 135 being the upper limit of 12 oz. cans that fit in our bags, it is improbable that your containers fit securely. Looking at your account history, it also appears that many of the containers that you redeem are larger than 12oz. Based on your average bag mix, 100 containers is the upper limit that would fit in your bag before containers begin to crush. If a container is crushed and the barcode becomes unreadable, it is of course non-redeemable per the New York state bottle bill.
Our analyst queried your account and found UPCs that were not yet listed by the state. He contacted the distributors and credited your account for those that were released. The only non-listed brand remaining is ***’s Alcoholic Ginger Beer. Once the UPC is on the state list, we’ll of course credit you.
We do appreciate that you’ve taken the time to repetitively share your concerns. Please do not hesitate to contact us and/or visit the plant for a tour. We are happy to speak more in-depth about our company best practices, the New York state bottle bill, or to answer questions about your personal account.
Sincerely,
***
CLYNK CEO