Customer placed order # [redacted] (which was a rewrite of prior order noted on complaint of [redacted] due to change in finish) on 6/26/and delivered on 8/23/In addition to the merchandise cost, customer paid $delivery fee which is even less than the standard minimum delivery fee for all orders to customers area in [redacted] (you can verify this by going to our website @ [redacted] , adding item # [redacted] to your cart and then entering customers zipcode of *** under "Estimate Delivery Fee" which you will see will come up to $284.00)Customer asked that while we come deliver the nightstand if we can assist run a cable for her on a bedroom set placed and delivered earlier on a different order # [redacted] delivered and installed on 2/21/2017, 4+ months earlierThis bedroom set item # *** which you can see here: [redacted] studio-pier-wall-storage-bed.html is quote large and heavyIn order to get behind it to add additional cord(s), numerous pieces must be disassembled and is quite a tedious and intricate processCustomers are advised at the time of delivery date svia email to properly prepare for the delivery with one of the steps being to have any cable wires and extension cords ready so the drivers if requested can run it accordingly for the customer prior to completing the set-upIn short, customer was not overcharged and was even given a discount as this was a return customer and the accommodation of assisting to run the additional wire was done at NO charge, therefore as we mentioned to the customer, there is no credit due themShould you require any documentation accordingly, we would be more than happy to provide itThank You, David E [redacted] of Contempo Space an Ardin LLC company [redacted] [redacted]
Customer placed order # [redacted] (which was a rewrite of prior order noted on complaint of [redacted] due to change in finish) on 6/26/and delivered on 8/23/In addition to the merchandise cost, customer paid $delivery fee which is even less than the standard minimum delivery fee for all orders to customers area in [redacted] (you can verify this by going to our website @ [redacted] , adding item # [redacted] to your cart and then entering customers zipcode of *** under "Estimate Delivery Fee" which you will see will come up to $284.00)Customer asked that while we come deliver the nightstand if we can assist run a cable for her on a bedroom set placed and delivered earlier on a different order # [redacted] delivered and installed on 2/21/2017, 4+ months earlierThis bedroom set item # *** which you can see here: [redacted] studio-pier-wall-storage-bed.html is quote large and heavyIn order to get behind it to add additional cord(s), numerous pieces must be disassembled and is quite a tedious and intricate processCustomers are advised at the time of delivery date svia email to properly prepare for the delivery with one of the steps being to have any cable wires and extension cords ready so the drivers if requested can run it accordingly for the customer prior to completing the set-upIn short, customer was not overcharged and was even given a discount as this was a return customer and the accommodation of assisting to run the additional wire was done at NO charge, therefore as we mentioned to the customer, there is no credit due themShould you require any documentation accordingly, we would be more than happy to provide itThank You, David E [redacted] of Contempo Space an Ardin LLC company [redacted] [redacted]