CMACMA Technologies

Revdex.com: Date:11/09/11:a.m.I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me to a given degree.When I did check with other distributors about the availability of the part, that was done to see if a part was indeed available due to the miss communicationsPlease due note the time differences between Pacific time, Mountain time and Central times, to when the conversations started and when they ceasedAccording to the times and attempts, I was unable to access their website to attempt to gain any information about the recent order, and possible shippingWithin the time period of contacting the other distributors and writing out the complaint to you, an email was sent from Wood Heat Stoves and Solar, Inc, sent on November 4, at 3:p.mPacific time, with at this time, a Fedex tracking number was being provided[redacted] , the original shipper had been UPS with a three day shipping(THREE DAY SHIPPING WHICH WE PAID FOR!) Not FedEx groundWe shall seeI hope to be here, when it is deliveredI will contact FedEx about thisWe shall seeThe time here in Idaho was 4:p.mDate/Time Activity Location11/05/- Thursday11/04/- Wednesday8:pm Left FedEx origin facility MADISON, AL7:pm Arrived at FedEx location MADISON, AL10:am Shipment information sent to FedEx 12:am Picked up MADISON, ALShipment FactsHideTracking number [redacted] Reference [redacted] Dimensions 22x10xin.Packaging PackageService FedEx GroundWeight lbs / kgsTotal pieces

#1: 6/10/Order confirmation update:***PLEASE NOTE: SPECIAL ORDER "FACTORYONLY" PART(S)-NO RETURNS***Your order has been receivedWe will update your account as soon as a ship date has been provided [redacted] Factory PARTS typically requires a MINIMUM 7-BUSINESS DAY LEAD TIME; we have been experiencing longer delays due to peak season and high demandALL PARTS SHIP AS SOON AS AVAILABLE via the method chosen upon checkoutThank you, [redacted] ~WoodHeatStoves.com THE ABOVE is the MINIMUM expectation the SPECIAL order will be filled by the manufacturer.#2: 7/22/Second to last sentence in email from order update staff:"We have an inquiry into IHP as well."Last sentence in same email:"We will update your order with tracking as soon as it is available." #3:We cannot update a consumer when the manufacturer is not providing us any details to tell They indicated it was shipping July [redacted] should not have disclosed this detail because we cannot confirm with the manufacturer that it did indeed ship as usually when they ship they invoice and tracking is PROVIDED then This is when we disclose tracking to consumer by updating their order with it We have no control over manufacturer's that these non stock parts special order from for old stove models that haven't been sold in yearsAgain, we will update your order as soon as we have something to provide Every response is from a human being Thank you, Wood Heat Stoves & Solar Inc

Order was canceled 2/10/with the manufacturer of the part and refunded 2/11/

Order shipped today at 2:28pm, per the terms and conditions agreed to at the time of checkout and in accordance with the Revdex.com. We apologize our website and all order activity has been down all day and this is out of our control but has been restored.Dear *** ***
*** ***
*** Your FedEx Tracking ID is *** Click
here to track your packageIf the above link does not work, copy the following URL address and paste it
into your Web browser*** It may take up to hours for the tracking information to appear on the
website.Your order has been updated to the following status: New status: Shipped Please reply to this email if you have any questionsWood Heat Stoves and Solar, Inc.Copyright
(c) Zen Cart

#1: 6/10/2015 Order confirmation update:[redacted]PLEASE NOTE: SPECIAL ORDER "FACTORYONLY" PART(S)-NO RETURNS[redacted]Your order has been received. We will update your account as soon as a ship date has been provided. [redacted] Factory PARTS typically requires a MINIMUM 7-21 BUSINESS DAY LEAD TIME; we have been...

experiencing longer delays due to peak season and high demand. ALL PARTS SHIP AS SOON AS AVAILABLE via the method chosen upon checkout. Thank you, [redacted] ~WoodHeatStoves.com THE ABOVE is the MINIMUM expectation the SPECIAL order will be filled by the manufacturer.#2: 7/22/2015 Second to last sentence in email from order update staff:"We have an inquiry into IHP as well."Last sentence in same email:"We will update your order with tracking as soon as it is available." #3:We cannot update a consumer when the manufacturer is not providing us any details to tell.   They indicated it was shipping July 24.  [redacted] should not have disclosed this detail because we cannot confirm with the manufacturer that it did indeed ship as usually when they ship they invoice and tracking is PROVIDED then.  This is when we disclose tracking to consumer by updating their order with it.   We have no control over manufacturer's that these non stock parts special order from for old stove models that haven't been sold in years. Again, we will  update your order as soon as we have something to provide.   Every response is from a human being.  Thank you, Wood Heat Stoves & Solar Inc.

Good Morning,Yes the issue has been resolved and the company returned all our money. [redacted]

#1: 6/10/2015 Order confirmation update:[redacted]PLEASE NOTE: SPECIAL ORDER "FACTORYONLY" PART(S)-NO RETURNS[redacted]Your order has been received. We will update your account as soon as a ship date has been provided. [redacted] Factory PARTS typically requires a MINIMUM 7-21 BUSINESS DAY LEAD TIME; we have been experiencing longer delays due to peak season and high demand. ALL PARTS SHIP AS SOON AS AVAILABLE via the method chosen upon checkout. Thank you, [redacted] ~WoodHeatStoves.com THE ABOVE is the MINIMUM expectation the SPECIAL order will be filled by the manufacturer.#2: 7/22/2015 Second to last sentence in email from order update staff:"We have an inquiry into IHP as well."Last sentence in same email:"We will update your order with tracking as soon as it is available." #3:We cannot update a consumer when the manufacturer is not providing us any details to tell.   They indicated it was shipping July 24.  [redacted] should not have disclosed this detail because we cannot confirm with the manufacturer that it did indeed ship as usually when they ship they invoice and tracking is PROVIDED then.  This is when we disclose tracking to consumer by updating their order with it.   We have no control over manufacturer's that these non stock parts special order from for old stove models that haven't been sold in years. Again, we will  update your order as soon as we have something to provide.   Every response is from a human being.  Thank you, Wood Heat Stoves & Solar Inc.

Revdex.com:
Date:11/09/2015 11:08 a.m.I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me to a given degree.When I did check with other distributors about the availability of the part, that was done to see if a part was indeed available due to the miss communications. Please due note the time differences between Pacific time, Mountain time and Central times, to when the conversations started and when they ceased. According to the times and attempts, I was unable to access their website to attempt to gain any information about the recent order, and possible shipping. Within the time period of contacting the other distributors and writing out the complaint to you, an email was sent from Wood Heat Stoves and Solar, Inc, sent on November 4, at 3:28 p.m. Pacific time, with at this time, a Fedex tracking number was being provided...6[redacted], the original shipper had been UPS with a three day shipping(THREE DAY SHIPPING WHICH WE PAID FOR!) Not FedEx ground. We shall see. I hope to be here, when it is delivered. I will contact FedEx about this. We shall see. The time here in Idaho was 4:28 p.m. Date/Time Activity Location11/05/2015 - Thursday11/04/2015 - Wednesday8:42 pm Left FedEx origin facility MADISON, AL7:06 pm Arrived at FedEx location MADISON, AL10:41 am Shipment information sent to FedEx 12:00 am Picked up MADISON, ALShipment FactsHideTracking number [redacted]Reference [redacted]Dimensions 22x10x10 in.Packaging PackageService FedEx GroundWeight 5.8 lbs / 2.63 kgsTotal pieces 1