CMB Mechanical Heating & Air, LLC

To whom it may concern on 11/30/CMB [redacted] Heating & Air was contracted by American Home Shield to service the work order belonging to Brenda [redacted] at Hickey CtGranbury TX.Upon arrival on 11/30/our technician was made aware by Mrs [redacted] that she just had her annual maintenance done by another company who told her that her txv had failed and quoted her $1200.00-she said that she did not trust their diagnosis so she called into her home warranty companyOn our first visit to the home our technician found the following problem -Found common suction core leaking with loose cap , Repaired and recharged system to factory spec ,System heating at this time Outdoor txv not restricted at this time On 11/30/Mrs [redacted] gave the technician authorization to make repairs and add freonOn 12/09/she called in saying that she was still having issues so we returned to the home to check the system operation upon this visit Mrs [redacted] and her husband video taped our technician performing his job and took pictures of his gages that had the correct reading showing the system running at operating pressures he made the following diagnoses on 12/09/Found no [redacted] failures , System Full of freon Txv not restricted, No leaks in the evap coil, Defrost cycle workingTechnician made the home owner aware that until the system has a [redacted] failure he could not make any further repairsWe request that the video and pictures be released to the Revdex.com for reviewIf you have any further questions please feel free to contact me.Thank You, [redacted] [redacted]

Dear Mr [redacted] I am sorry to hear that you feel we are not meeting your needs here at CMB Mechanical Heating & AirWe appreciate you taking the time to give us feedback, at CMB Mechanical Heating & Air we take feedback as a gift and use it to make experiences betterIf you have further concerns or suggestions, please email us directly at [redacted] I hope that you except my apologies and allow us the opportunity to continue to be your comfort companyIf you have any ideas to help us better our customer service to our customers, we would love your feedbackIf you would like to email the copy of invoice from the other company to review I would gladly take the time to do so and take all facts in to consideration to resolve this matter Thank You, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Thank you for your response however your explanation of our discussion is not accurate I did call your office on the day of service to voice my concern of the amount of Freon measured and charged I asked to speak to the manager and it was explained that the manager was the individual technician that did the actual service callThere was no mention of a different technician with any senior level to be dispatchedThe individual technician resent out would be the manager againI do appreciate that the manager/ technician did call me back promptly to discuss that he did measure that pounds of Freon was neededAfter I asked for an explanation of how the unit could be down pounds of Freon when the unit was cooling at borderline lower limits when the painters were there for daysThe explanation was that the coils must have frozen over and it was blowing out cool air from the frozen coilsI countered with that the cooling of the air conditioner had not changed over the weeks from the purchase of the house He reassured that there was no errorI explained that even the inspection report on the house done weeks prior indicated but on lower limit spectrum of coolingHe had no response but to say that nothing was done in error I mentioned that he had similar review on line regarding being over charged as wellThe manager responded that those were not accurate reviewsI did say that I was going to write a factual honest review and I did so based on my experienceThe point is that how is it that my unit was down pounds of Freon and still somewhat cooling when the entire unit only holds poundsIt is similar to saying that I put gallons of gas in my car that has a half tank of gas but only holds gallons total tank This was all confirmed with a second opinion A/C repairman that I paid to come check the unitAlso, having the technician come out would have been pointless since it would have been the same manager/tech that I spoke to over the phone and did the initial testingThe results would have been the sameHim indicating he did not do anything wrongThe only way I would see this resolved is partial reimbursement of $of the total charges of $ That is more than fairI look forward to resolving this issueThank you Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Thank you for your help on this mannerI included the copy of the inspection done on the house that was done wks prior and the second opinion notes and picture from the side of the unit itself indicating the pounds freon capacityPlease let me know if you need anything elseFeel free to call me at *** anytime. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Thank you for your response however your explanation of our discussion is not accurate.  I did call your office on the day of service to voice my concern of the amount of Freon measured and charged.  I asked to speak to the manager and it was explained that the manager was the individual technician that did the actual service call. There was no mention of a different technician with any senior level to be dispatched. The individual technician resent out would be the manager again. I do appreciate that the manager/ technician did call me back promptly to discuss that he did measure that 10 pounds of Freon was needed. After I asked for an explanation of how the unit  could be down 10 pounds of Freon when the unit was cooling  at borderline lower limits  when the painters were there for 2 days. The explanation was that the coils must have frozen over and it was blowing out cool air from the frozen coils. I countered with that the cooling of the air conditioner had not changed over the 2 weeks from the purchase of the house.  He reassured that there was no error. I explained that even the inspection report on the house done 2 weeks prior indicated normal but on lower limit spectrum of cooling. He had no response but to say that nothing was done in error.  I mentioned that he had similar review on line regarding being over charged as well. The manager responded that those were not accurate reviews. I did say that I was going to write a factual honest review and I did so based on my experience. The point is that how is it that my unit was down 10 pounds of Freon and still somewhat cooling when the entire unit only holds 9.4 pounds. It is similar to saying that I put 10 gallons of gas in my car that has a half tank of gas but only holds 9.4 gallons total tank.  This was all confirmed with a second opinion A/C repairman that I paid to come check the unit. Also, having the technician come out would have been pointless since it would have been the same manager/tech that I spoke to over the phone and did the initial testing. The results would have been the same. Him indicating he did not do anything wrong. The only way I would see this resolved is partial reimbursement of $350 of the total charges of $625.  That is more than fair. I look forward to resolving this issue. Thank  you.
Regards,
[redacted]

I am sorry to hear that you feel we are not meeting your needs here at CMB Mechanical Heating & Air. We appreciate you taking the time to give us feedback, at CMB Mechanical Heating & Air we take feedback as a gift and use it to make experiences better. When we discussed this over the phone...

I offered to have the tech return and your reposnse was No I am going off the reviews posted online and I am going to post a bad one too. I asked if you would like m,y senior tech to return when you could be home you refused that and did not want to discuss any futhur.  If you have further concerns or suggestions, please email us directly at [redacted]. I hope that you except my apologies and allow us the opportunity to continue to be your comfort company.

Dear Mr. [redacted] I am sorry to hear that you feel we are not meeting your needs here at CMB Mechanical Heating & Air. We appreciate you taking the time to give us feedback, at CMB Mechanical Heating & Air we take feedback as a gift and use it to make experiences better. If you have further concerns or suggestions, please email us directly at [redacted]. I hope that you except my apologies and allow us the opportunity to continue to be your comfort company. If you have any ideas to help us better our customer service to our customers, we would love your feedback. If you would like to email the copy of invoice from the other company to review I would gladly take the time to do so and take all facts in to consideration to resolve this matter.   Thank You, [redacted]

[redacted] is an [redacted] warranty customer that on 5/18/2017 [redacted] contacted [redacted] to service [redacted] after several left message attempts [redacted] returned our calls to schedule service she accepted an appointment for 5/25/2017 on this service on call our technician found a...

blown duel run capReplaced ,Found discharge pump down valve leaking Repaired and Recharged system with freon. Customers charges on this trip were as followed $75.00 service fee required by [redacted] for [redacted] to collect and refrigerant charges at 12lbs @ $60.00 per lb for a total of $720.00 leaving the total invoice $795.00 for the service repair call on 05/25/2017. [redacted] contacted [redacted] on 05/29/2017 and placed a recall work order stating the unit was not working. [redacted] contacted [redacted] and [redacted] had to leave a voice mail - lvm to sch appt for wed 12-5 (5/29/2017 3:23:05 PM - [redacted] )- when returned our call we returned to the home on 5/31/2017 11:17:21 AM at this service call our technician found a Failed compressor. There were no charges for returning to her home on this trip. [redacted] contacted [redacted] to give them diagnosis of the service call at which time we were told that [redacted] would be replacing her compressor for her and would have one shipped to our office. [redacted] was notified that once the compressor arrived [redacted] would contact her to schedule the appointment to install compressor at no charge to her. On 6/21/2017 [redacted] had to leave a voice mail -LVM to sch appt for the compressor for Wednesday June 28 10-3  6/21/2017 3:43:20 PM - [redacted]. On 6-22-2017 [redacted] called again to schedule and was able to reach [redacted] and the compressor install was scheduled for 6/30/2017. We arrived on 6/30/2017 and installed the compressor provided by [redacted]. Then on 07/03/207 [redacted] contacted her home warranty company stating the her unit was down again. [redacted] was contacted by [redacted] advising us that her system was down once more at which time we immediately tried to contact her to return and the following took place while trying to schedule appointment ( Customer hung on me and said that she was going to call [redacted] to get somebody else out there. Called [redacted] to let them know  and they even tried to call her to see if she still wanted the appt. Waiting for to call back.  7/3/2017 2:58:14 PM - [redacted] -) [redacted] called on 07/10/2017 to schedule for a tech to come back to her home the appointment was scheduled for  7/13/2017 our tech arrived to the home to see what issues the unit was having at this time he reported back to the office the following information Notes added by tech [redacted] on 7/13/2017 4:27:30 PM-New compressor failed. We contacted [redacted] to let them know that the new compressor provided was defective and not working. After contacting [redacted] we were told this would be the compressor manufacturer's warranty and we would need to contact them and find how to proceed to have her new compressor warrantied through the manufacture.  As to which we did and we were instructed by them that in order to warranty the new failed compressor we would have to uninstall the compressor and feel out warranty paper work bring it into the manufacture and let them process there warranty procedure. So [redacted] called [redacted] to make aware that we would need to return to the home and pull the current defective compressor and return and exchange for a new compressor provided by the manufacture at which time we had to leave her a message (LVM to sch appt to get back on the sch to get compressor out  7/21/2017 4:00:24 PM - [redacted] -) On 7-22-17 [redacted] called us back at which time [redacted] explained to her we needed to schedule to have a tech come by uninstall the defective compressor and we would take it the following morning to the manufacture to get it warrantied and exchanged and would call her to get her back on the schedule at her convenience. The said appointment to do so was scheduled for 7-26-17 3-8pm. On 7/26/2017 @ 7:58pm [redacted] called in asking if the tech was still coming I ([redacted]) explained to her yes he was we were running just a little late but he was on the way and would be there shortly that we work until all calls are finished for the day was it ok if we still came out at which point she said yes I am here waiting I said ok I will tell him to proceed to her. when tech arrived he knocked on her door and recieved no answer at door 8:47pm on 7/26/2017 08:47:03 PM - [redacted] - I told tech to go home and we would start again tomorrow. When we arrived to the office on 07/27/2017 we began to check our message and [redacted] had called us back @ 8:57pm but I had already left the office for the night. When we were able to talk to [redacted] @ 9:27am [redacted] explained to her and offered her our apologies for running late but sometimes the service call scheduled before her job can take a little longer that we never know what the tech run into and that we have been trying to work with her and do everything we can to get her a new compressor installed that we have no way of detecting if new parts are defective from the manufacture. [redacted] offered to get her back on the schedule for Friday 12-5. We have always tried to work with her schedule and explained that we understand that we have to leave messages but this can cause a delay in service. We are trying very hard to get [redacted] back up and cooling as soon as possible.

To whom it may concern on 11/30/2015 CMB [redacted] Heating  & Air was contracted by American Home Shield to service the work order belonging to Brenda [redacted] at 901 Hickey Ct. Granbury TX.Upon arrival on 11/30/2015 our technician was made aware by Mrs. [redacted] that she just had her annual...

maintenance done by another company who told her that her txv had failed and quoted her $1200.00-1300.00 she said that she did not trust their diagnosis so she called into her home warranty company. On our first visit to the home our technician found the following problem -Found common suction core leaking with loose cap , Repaired and recharged system to factory spec ,System heating at this time Outdoor txv not restricted at this time.  On 11/30/2015 Mrs. [redacted] gave the technician authorization to make repairs and add freon. On 12/09/2015 she called in saying that she was still having issues so we returned to the home to check the system operation upon this visit Mrs. [redacted] and her husband video taped our technician performing his job and took pictures of his gages that had the correct reading showing the system running at normal operating pressures he made the following diagnoses on 12/09/2015 Found no [redacted] failures , System Full of freon Txv not restricted, No leaks in the evap coil, Defrost cycle working. Technician made the home owner aware that until the system has a [redacted] failure he could not make any further repairs. We request that the video and pictures be released to the Revdex.com for review. If you have any further questions please feel free to contact me.Thank You, [redacted] 
[redacted]