Regardless, if I have received fee forgiveness in the past, obviously I was entitled No one is taking blame as to why this has taken place CME is willing to take NO blame for their actions they are greedy and ruthless They don’t care that someone dropped the ball I did balance my checkbook A MONTH AGO!!!! They have received enough overdraft fees from me and frankly it saddens me that they would be willing to lose a customer of years for $its beyond ridiculous I’ll be willing to let ALL my fellow city employees know about the scandalous activity that has taken place in this establishment A lot of them have already closed their accounts Shame on you CME!!!
In reviewing the circumstances regarding the member's account, it was determined the appropriate collection procedures were followed by CME staffHowever, in recognition of the individual's long time membership with the credit union, CME will be reopening the member's account and depositing $ as a refund of the overdraft feesChex Systems will also be updated showing the item as paid
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom it May Concern: On the afternoon of September 11th, [redacted] spoke with our AVP of Branch Sales to discuss her overdraft issues [redacted] had attempted to opt out of Reg E (overdraft protection) in July of 2014, however due to a system error, her account was not properly noted, meaning she was still opted into the program As a result of this error, she incorrectly received two feesDuring [redacted] ' conversation with our AVP of Branch Sales, CME refunded both fees and reviewed all transactions in question CME explained, in detail, how overdraft protection worked so that the member would have a solid understanding of how her future transactions would be processed At the close of the conversation the AVP of Branch Sales provided [redacted] with her direct contact information in the event [redacted] has any follow up questions or concerns Having not heard from [redacted] since the reversal of her overdraft fees, we consider this matter resolved Regards, [redacted]
I am rejecting this response because :I have provided information several times over the last year only to be called a liar, made to feel bullied by your staff etc and I have offered to go to mediation with a nuetral party as I am not comfortable meeting with anyone from your agency alone which you ignored and I have been told several times I will be charged $ per hour for your assistance
To Whom it May Concern: We reached out to Mr*** via phone on the morning of
April 10, and received no response, we tried to call again on the morning
of April 13, and received no responseAfter attempting to call Mr***
twice we proceeded to email him the morning of
April 13, and received a
responseMr*** stated that he is currently out of town due to a death in
the familyWe advised him to reach out to us once time permitted to resolve the matter
CME Federal Credit Union
Hello I wanted to let you know that I closed my accounts with cme today and the final diffrence is $, I will also file with the courts if the money is not returned to me .If you have any questions please let me know Thank You
To Whom it May Concern,
The member called in two times on November 13, speaking with
[redacted] and [redacted] regarding a debit card charge that cleared her
account resulting in an overdraft charge. In speaking with [redacted], the
member informed him that the transaction she authorized was...
from October 17th
but didn’t post until November 12th. She was informed that
there was an issue with the doctor’s office authorizing the charge and their
processors settling the charge against the account. After contacting her
doctor’s office she called back and spoke with [redacted]. The member asked us
if it’s common practice if we hold posting debit card transactions. While
we informed her that most transactions clear within 2-4 days, we cannot post a
debit card transaction until the merchant sends us the settlement for the
funds. While the member was on the call, [redacted] contacted the card services
department to make sure CME didn’t experience any delays with posting and
confirmed with our card processor that the transaction was received for
settlement on November 12th. Afterwards the member
arranged a conference call with the doctor’s office and [redacted]. While the
doctor’s office placed blame with us, [redacted] continued to relay the information
that while the card was authorized on October 17th, the settlement
did not come to us until November 12th. Her
balance at the time was less than the $60 charge resulting in a fee. This
member has been granted fee refunds in the past as a courtesy. Member was
informed that the fee was assessed because the item cleared in the negative and
that we would not be able to rebate the fees. CME was within its right to
charge those fees in accordance with the published fee schedule.
Regards,
[redacted]
President/CEO
To Whom it May Concern,
Member called the credit union to speak to a representative
regarding overdraft fees the morning of November 12th. After a
careful review of his account balances and debit card transactions clearing his
account, he was advised that the amount of transactions...
clearing his account
was greater than his account balance. His balance, prior to the
transactions positing, was $115. The total amount of the transactions
debited from his account was $166 which included all the transactions that
posted on his account on 11/12/12 and one pending transaction at the time of
the call. Member was advised that sufficient funds must be in the account
in order to clear without any overdraft fees. Member was unhappy with this
explanation and was transferred to the representative’s supervisor who reviewed
the transaction detail again. Since this was a situation where the member
overspent, the member was advised that we would not be rebating the fees
assessed on his account. CME was within its right to charge those fees in
accordance with the published fee schedule.
Regards,
[redacted]
[redacted]
To Whom it May Concern:
On the afternoon of September 11th, [redacted] spoke with our AVP of Branch Sales to discuss her overdraft issues.
[redacted] had attempted to opt out of Reg E (overdraft protection) in July of 2014, however due to a system error, her account was not properly noted,...
meaning she was still opted into the program.
As a result of this error, she incorrectly received two fees. During [redacted]' conversation with our AVP of Branch Sales, CME refunded both fees and reviewed all transactions in question.
CME explained, in detail, how overdraft protection worked so that the member would have a solid understanding of how her future transactions would be processed.
At the close of the conversation the AVP of Branch Sales provided [redacted] with her direct contact information in the event [redacted] has any follow up questions or concerns.
Having not heard from [redacted] since the reversal of her overdraft fees, we consider this matter resolved.
Regards,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regardless, if I have received fee forgiveness in the past, obviously I was
entitled. No one is taking blame as to why this has taken place. CME is willing to take NO blame for their
actions they are greedy and ruthless. They don’t care that someone dropped the
ball. I did balance my checkbook A MONTH
AGO!!!! They have received enough
overdraft fees from me and frankly it saddens me that they would be willing to
lose a customer of 12 years for $112.50 its beyond ridiculous. I’ll be willing to let ALL my fellow city
employees know about the scandalous activity that has taken place in this
establishment. A lot of them have
already closed their accounts. Shame on
you CME!!!
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me, if they follow through and this release was actually filed As I stated, this was paid last year and until I filed the complaint they had not taken the next step to send the release to the courthouse until now. I will be following up with the courthouse to see if there was a release sent and go from there. if the release was actually sent this time then I will accept this solution, even though I had to file a complaint before it was addressed at all.
To Whom It May Concern:I am responding to a complaint filed by [redacted] submitted to the Revdex.com on February 4, 2016. CME Federal Credit Union had taken a judgment against Ms. [redacted] in 2010, which remained unpaid until December 11, 2015, at which time Ms. [redacted]...
came into CME offices and paid, thus satisfying the judgment. CME instructed our attorney to dismiss judgment w/o prejudice (copy attached) in February 2016.On February 25, 2016 CME updated all three credit bureaus to reflect a status of paid in full, zero balance. CME considers this matter to be closed.Sincerely,
In reviewing the circumstances regarding the member's account, it was determined the appropriate collection procedures were followed by CME staff. However, in recognition of the individual's long time membership with the credit union, CME will be reopening the member's account and depositing $62.19...
as a refund of the overdraft fees. Chex Systems will also be updated showing the item as paid.
Regardless, if I have received fee forgiveness in the past, obviously I was entitled No one is taking blame as to why this has taken place CME is willing to take NO blame for their actions they are greedy and ruthless They don’t care that someone dropped the ball I did balance my checkbook A MONTH AGO!!!! They have received enough overdraft fees from me and frankly it saddens me that they would be willing to lose a customer of years for $its beyond ridiculous I’ll be willing to let ALL my fellow city employees know about the scandalous activity that has taken place in this establishment A lot of them have already closed their accounts Shame on you CME!!!
In reviewing the circumstances regarding the member's account, it was determined the appropriate collection procedures were followed by CME staffHowever, in recognition of the individual's long time membership with the credit union, CME will be reopening the member's account and depositing $ as a refund of the overdraft feesChex Systems will also be updated showing the item as paid
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom it May Concern: On the afternoon of September 11th, [redacted] spoke with our AVP of Branch Sales to discuss her overdraft issues [redacted] had attempted to opt out of Reg E (overdraft protection) in July of 2014, however due to a system error, her account was not properly noted, meaning she was still opted into the program As a result of this error, she incorrectly received two feesDuring [redacted] ' conversation with our AVP of Branch Sales, CME refunded both fees and reviewed all transactions in question CME explained, in detail, how overdraft protection worked so that the member would have a solid understanding of how her future transactions would be processed At the close of the conversation the AVP of Branch Sales provided [redacted] with her direct contact information in the event [redacted] has any follow up questions or concerns Having not heard from [redacted] since the reversal of her overdraft fees, we consider this matter resolved Regards, [redacted]
I am rejecting this response because :I have provided information several times over the last year only to be called a liar, made to feel bullied by your staff etc and I have offered to go to mediation with a nuetral party as I am not comfortable meeting with anyone from your agency alone which you ignored and I have been told several times I will be charged $ per hour for your assistance
To Whom it May Concern: We reached out to Mr*** via phone on the morning of
April 10, and received no response, we tried to call again on the morning
of April 13, and received no responseAfter attempting to call Mr***
twice we proceeded to email him the morning of
April 13, and received a
responseMr*** stated that he is currently out of town due to a death in
the familyWe advised him to reach out to us once time permitted to resolve the matter
CME Federal Credit Union
Hello I wanted to let you know that I closed my accounts with cme today and the final diffrence is $, I will also file with the courts if the money is not returned to me .If you have any questions please let me know Thank You
[redacted]
[redacted]
[redacted]
[redacted] Complaint settled.[redacted]
To Whom it May Concern,
The member called in two times on November 13, speaking with
[redacted] and [redacted] regarding a debit card charge that cleared her
account resulting in an overdraft charge. In speaking with [redacted], the
member informed him that the transaction she authorized was...
from October 17th
but didn’t post until November 12th. She was informed that
there was an issue with the doctor’s office authorizing the charge and their
processors settling the charge against the account. After contacting her
doctor’s office she called back and spoke with [redacted]. The member asked us
if it’s common practice if we hold posting debit card transactions. While
we informed her that most transactions clear within 2-4 days, we cannot post a
debit card transaction until the merchant sends us the settlement for the
funds. While the member was on the call, [redacted] contacted the card services
department to make sure CME didn’t experience any delays with posting and
confirmed with our card processor that the transaction was received for
settlement on November 12th. Afterwards the member
arranged a conference call with the doctor’s office and [redacted]. While the
doctor’s office placed blame with us, [redacted] continued to relay the information
that while the card was authorized on October 17th, the settlement
did not come to us until November 12th. Her
balance at the time was less than the $60 charge resulting in a fee. This
member has been granted fee refunds in the past as a courtesy. Member was
informed that the fee was assessed because the item cleared in the negative and
that we would not be able to rebate the fees. CME was within its right to
charge those fees in accordance with the published fee schedule.
Regards,
[redacted]
President/CEO
To Whom it May Concern,
Member called the credit union to speak to a representative
regarding overdraft fees the morning of November 12th. After a
careful review of his account balances and debit card transactions clearing his
account, he was advised that the amount of transactions...
clearing his account
was greater than his account balance. His balance, prior to the
transactions positing, was $115. The total amount of the transactions
debited from his account was $166 which included all the transactions that
posted on his account on 11/12/12 and one pending transaction at the time of
the call. Member was advised that sufficient funds must be in the account
in order to clear without any overdraft fees. Member was unhappy with this
explanation and was transferred to the representative’s supervisor who reviewed
the transaction detail again. Since this was a situation where the member
overspent, the member was advised that we would not be rebating the fees
assessed on his account. CME was within its right to charge those fees in
accordance with the published fee schedule.
Regards,
[redacted]
[redacted]
To Whom it May Concern:
On the afternoon of September 11th, [redacted] spoke with our AVP of Branch Sales to discuss her overdraft issues.
[redacted] had attempted to opt out of Reg E (overdraft protection) in July of 2014, however due to a system error, her account was not properly noted,...
meaning she was still opted into the program.
As a result of this error, she incorrectly received two fees. During [redacted]' conversation with our AVP of Branch Sales, CME refunded both fees and reviewed all transactions in question.
CME explained, in detail, how overdraft protection worked so that the member would have a solid understanding of how her future transactions would be processed.
At the close of the conversation the AVP of Branch Sales provided [redacted] with her direct contact information in the event [redacted] has any follow up questions or concerns.
Having not heard from [redacted] since the reversal of her overdraft fees, we consider this matter resolved.
Regards,
[redacted]
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Regardless, if I have received fee forgiveness in the past, obviously I was
entitled. No one is taking blame as to why this has taken place. CME is willing to take NO blame for their
actions they are greedy and ruthless. They don’t care that someone dropped the
ball. I did balance my checkbook A MONTH
AGO!!!! They have received enough
overdraft fees from me and frankly it saddens me that they would be willing to
lose a customer of 12 years for $112.50 its beyond ridiculous. I’ll be willing to let ALL my fellow city
employees know about the scandalous activity that has taken place in this
establishment. A lot of them have
already closed their accounts. Shame on
you CME!!!
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me, if they follow through and this release was actually filed As I stated, this was paid last year and until I filed the complaint they had not taken the next step to send the release to the courthouse until now. I will be following up with the courthouse to see if there was a release sent and go from there. if the release was actually sent this time then I will accept this solution, even though I had to file a complaint before it was addressed at all.
To Whom It May Concern:I am responding to a complaint filed by [redacted] submitted to the Revdex.com on February 4, 2016. CME Federal Credit Union had taken a judgment against Ms. [redacted] in 2010, which remained unpaid until December 11, 2015, at which time Ms. [redacted]...
came into CME offices and paid, thus satisfying the judgment. CME instructed our attorney to dismiss judgment w/o prejudice (copy attached) in February 2016.On February 25, 2016 CME updated all three credit bureaus to reflect a status of paid in full, zero balance. CME considers this matter to be closed.Sincerely,
In reviewing the circumstances regarding the member's account, it was determined the appropriate collection procedures were followed by CME staff. However, in recognition of the individual's long time membership with the credit union, CME will be reopening the member's account and depositing $62.19...
as a refund of the overdraft fees. Chex Systems will also be updated showing the item as paid.