CMG, Incorporated

From: MITCH G***< [redacted] @ [redacted] .com>Date: Fri, Oct 16, at 11:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @MYRevdex.com.ORG" < [redacted] @myRevdex.com.org>Dear [redacted] ***, In response to complaint ID of [redacted] ; *** [redacted] states that the vehicle that he purchased had a defective turboNo one at the dealership has ever stated that the turbo would be replaced with a brand new partWe do not do any service at our location and sub out all of the repair work for the dealership to different facilities*** [redacted] vehicle was inspected prior to being purchasedOnce we were informed of the issue that he was having we immediately sent it to [redacted] ###-###-####They rebuilt the turbo and the car was return to the owner and no future issues were ever brought to our attentionIf he was having an issue with the work that was done [redacted] and paid for by us then he should have informed us [redacted] warranties and stands behind all of there work so if he was having an issue then he should have contacted us prior to filing and complaints with anyone else and they would have promptly been addressed Thank you

We have no problem refunding the customers deposit he just needs to bring in the original receipt Monday thru Thursday between 9am and pm or Friday between 9am and 12 hope this clears this upMitch ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: this information is not at all the information I received as in the repairs section and does not coinside with the information I received and saved in text from Tom the finance person I will no longer be needing the help of the Revdex.com with the information in Handifferent I will pursue another way thank you
Regards,
*** ***

From: MITCH G[redacted]<[redacted].com>Date: Fri, Oct 16, 2015 at 11:34 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@MYRevdex.com.ORG" <[redacted]@myRevdex.com.org>Dear [redacted],  In...

response to complaint ID of [redacted] states that the vehicle that he purchased had a defective turbo. No one at the dealership has ever stated that the turbo would be replaced with a brand new part. We do not do any service at our location and sub out all of the repair work for the dealership to different facilities. [redacted] vehicle was inspected prior to being purchased. Once we were informed of the issue that he was having we immediately sent it to [redacted] ###-###-####. They rebuilt the turbo and the car was return to the owner and no future issues were ever brought to our attention. If he was having an issue with the work that was done [redacted] and paid for by us then he should have informed us. [redacted] warranties and stands behind all of there work so if he was having an issue then he should have contacted us prior to filing and complaints with anyone else and they would have promptly been addressed.  Thank you

From: MITCH G[redacted]
arial, sans-serif;"><[redacted].com>Date: Fri, Oct 16, 2015 at 11:34 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@MYRevdex.com.ORG" <[redacted]@myRevdex.com.org>
Dear [redacted],  In response to complaint ID of [redacted]; [redacted] states that the vehicle that he purchased had a defective turbo. No one at the dealership has ever stated that the turbo would be replaced with a brand new part. We do not do any service at our location and sub out all of the repair work for the dealership to different facilities. [redacted] vehicle was inspected prior to being purchased. Once we were informed of the issue that he was having we immediately sent it to [redacted] ###-###-####. They rebuilt the turbo and the car was return to the owner and no future issues were ever brought to our attention. If he was having an issue with the work that was done [redacted] and paid for by us then he should have informed us. [redacted] warranties and stands behind all of there work so if he was having an issue then he should have contacted us prior to filing and complaints with anyone else and they would have promptly been addressed. 
 Thank you

See Attached: