I use the Hacks Cross Rd., Olive Branch, MS location all the timeI was very happy they were able to save my white wedding rehearsal dress after someone spilled red wine on itEverything came out perfectly with no stains and I was very pleased with the results!
11/23/ I needed to have my main sewer line cleaned out I called on Wednesday afternoon before Thanksgiving hoping to get an appointment some time after the holiday What a surprise to find out they could still get here in the afternoon The technician, Terry I believe, called and gave a minute notice He was polite and courteous and completed the job within minutes I will use this company again, and would recommend them to my friends
*** and I had both read Mr***'s most current letter and received his invoice attachment from *** *** * *** We both agree on reimbursement of the requested $labor charge, of the gas contractor, and we will also include the materials amount of $that is in discrepancy That will be a total of $reimbursement to Mr***. I hope this will be satisfactory and conclude this complaint filed Thank you,***
12/27/-- Two days after Christmas we found a plumbing problem with our washing machine backing up into the sink and toilet in the adjacent bathroom When we looked we also found a leak in the supply line that was leaking everywhere in the wall Good thing we live on a slab! I called them at noon thinking I'd have to wait a few days due to the holidays They came out the same day and were done by 3:and for a very reasonable price I will DEFINITELY be calling them next time I need help I would highly recommend this company
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not accept the offer from Nelson Repair to settle the matter and the complaint should remain open until I get back to you in the coming weeks.Thanks, ***
I had a plumbing emergency at 9:p.mon the Saturday of the Labor Day weekendI called Arnold's simply because they were the first listing I saw in the Yellow Pages that offered 24-hour service and had a location in my part of town
The came when they said the would, spent about an hour fixing the problem and offering advice, and charged less than I expected(Yes, the service charge was $60, since they arrived after 10:p.m.; and on a Saturday, but it was still less than I expected.)
I am responding to the complaint by *** *** about a gas line, and pool heater installationI will say to start with we didn't here anything from Mr *** about his problems with the installation until this letterWe replied to him the day we received it and told him we warranty our work fully
and would have gladly taken care of the corrections needed to the gas line done by the other company we only asked for a copy of an invoice, we have not received any copies but if we do we will gladly take care of any expenses that our installation has caused himI will start with dielectric buffer, typically the tank installer will have this installed for us and we will hook intoI did not notice in this case that there was not one on the tank and certainly would have installed one if it was brought to my attentionIn the case of the regulator being vented away from the appliance there was feet distance between the air intake on this unit and the regulator location, with it being an outside installation it is not needed but can be installedWe did turn on the gas fire off and test the heater for leaks and found none at the line at the time of installationWe would have been glad to repair any leaks found for the customer at no chargeAs far as the piping not being tight I can only say when I installed it was tight and not leaking, with black pipe fittings over tightened fittings is one of the most common problems I have found in installations with problems, the taper of the thread makes the seal and an over tightened fitting can break the threads and taperThe pressure running though a gas system is less than psi so there is no need to over tighten any fittingAs far as his concerns of pipe sizing I had only seen the job via e mail pictures I had quoted and planed on bringing 1/pvc to do the job the day before Mr *** emailed me telling me his pipe was " and I bid 1/ adjusted the quote and brought all 2" piping as he requestedI took his word that he knew what he was talking aboutOnce on the job I noticed the piping was 1/and not 2" his wife offered to go get the fittings I needed to transition the pipe from to 1/2" Here at Nelson Repair we stand behind and warranty our work fully but we must be told that people have a problem before we can take care of them As I said in the beginning as soon as I receive an invoice for the amount paid by Mr *** to correct our line I will send him them a check to take care of it. thanks for your time*** ***
I use the Hacks Cross Rd., Olive Branch, MS location all the time. I was very happy they were able to save my white wedding rehearsal dress after someone spilled red wine on it. Everything came out perfectly with no stains and I was very pleased with the results!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My issues were NOT addressed in Mr Nelson's response to my complaint # [redacted] - which I received on June 8th.Mr. Nelson did not challenge my assertions, which I take as acknowledgment that they were on target and he is taking responsibility for the mistakes that were made. Thus, I am entitled to some compensation for the large amount of time it took for me and my wife to address the matter - more than 10 hours of my wife's time and gas to get the reducers, and of my t¡me to write letters and deal with this situation (not counting the time to make this response). $15 per hour is minimal compensation -- our time is no less valuable than Mr. Nelson's, who bills at a significantly higher rate.I will consider the case closed if I receive a check from Nelson Repair by June 20th in the amount of $327. Otherwise, it will be a higher amount if I need to spend more time.
Regards,
[redacted]
11/23/16 I needed to have my main sewer line cleaned out. I called on Wednesday afternoon before Thanksgiving hoping to get an appointment some time after the holiday. What a surprise to find out they could still get here in the afternoon. The technician, Terry I believe, called and gave a 20 minute notice. He was polite and courteous and completed the job within 30 minutes. I will use this company again, and would recommend them to my friends.
I have used this service since 2012 and wont use anyone else. Price so reasonable and guy so punctual and easy to schedule. Of many types of services a home owner uses, this is one of the very very best. Shena [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already contacted 2-10 Home Warranty about this issue and we are dealing with them in regards to this matter. I am NOT satisfied with this resolution with this response because I do NOT appreciate Nelson Repair stating that we didn't follow their directions when they told us to turn the unit off until someone could come back out to take care of the wires that their repair man [redacted] left dangling down in our air conditioning unit and that's why it was cut. As soon as Nelson Repair was called and we were told to turn the unit off, we turned it off IMMEDIATELY, then we waited for over 2 hours, in the heat, for someone to come back to fix their mistake. Nelson Repair was even called again, right before 5:00pm, because we were concerned someone wasn't going to come back to fix their mistake and we were going to be without air conditioning over night, at which time Mrs. [redacted] was reassured that even though the office closed at 5:00pm, someone would return to take care of the issue and we wouldn't have to go without air conditioning over night. When the helper came back he knew it was off and if he had taken the time to come inside he would've found the temperature inside the house was over 85 degrees because the air conditioning unit had been off for almost 4 hours by the time someone came back to fix Nelson Repair's mistake. The helper even said he's surprised it didn't kick the breaker. If the unit had run for any longer than after the phone call to [redacted] at Nelson Repair, it would've kicked the breaker and the unit wouldn't have been able to have been running at all. As much business as we've given Nelson Repair over the years and we always specifically ask for them to come when we have repairs to be done at our home, and we've recommended them to other people, for someone there to call us liars, I'm appalled.
Regards,
[redacted]
I use the Hacks Cross Rd., Olive Branch, MS location all the timeI was very happy they were able to save my white wedding rehearsal dress after someone spilled red wine on itEverything came out perfectly with no stains and I was very pleased with the results!
11/23/ I needed to have my main sewer line cleaned out I called on Wednesday afternoon before Thanksgiving hoping to get an appointment some time after the holiday What a surprise to find out they could still get here in the afternoon The technician, Terry I believe, called and gave a minute notice He was polite and courteous and completed the job within minutes I will use this company again, and would recommend them to my friends
*** and I had both read Mr***'s most current letter and received his invoice attachment from *** *** * *** We both agree on reimbursement of the requested $labor charge, of the gas contractor, and we will also include the materials amount of $that is in discrepancy That will be a total of $reimbursement to Mr***. I hope this will be satisfactory and conclude this complaint filed Thank you,***
12/27/-- Two days after Christmas we found a plumbing problem with our washing machine backing up into the sink and toilet in the adjacent bathroom When we looked we also found a leak in the supply line that was leaking everywhere in the wall Good thing we live on a slab! I called them at noon thinking I'd have to wait a few days due to the holidays They came out the same day and were done by 3:and for a very reasonable price I will DEFINITELY be calling them next time I need help I would highly recommend this company
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not accept the offer from Nelson Repair to settle the matter and the complaint should remain open until I get back to you in the coming weeks.Thanks, ***
I had a plumbing emergency at 9:p.mon the Saturday of the Labor Day weekendI called Arnold's simply because they were the first listing I saw in the Yellow Pages that offered 24-hour service and had a location in my part of town
The came when they said the would, spent about an hour fixing the problem and offering advice, and charged less than I expected(Yes, the service charge was $60, since they arrived after 10:p.m.; and on a Saturday, but it was still less than I expected.)
I am responding to the complaint by *** *** about a gas line, and pool heater installationI will say to start with we didn't here anything from Mr *** about his problems with the installation until this letterWe replied to him the day we received it and told him we warranty our work fully
and would have gladly taken care of the corrections needed to the gas line done by the other company we only asked for a copy of an invoice, we have not received any copies but if we do we will gladly take care of any expenses that our installation has caused himI will start with dielectric buffer, typically the tank installer will have this installed for us and we will hook intoI did not notice in this case that there was not one on the tank and certainly would have installed one if it was brought to my attentionIn the case of the regulator being vented away from the appliance there was feet distance between the air intake on this unit and the regulator location, with it being an outside installation it is not needed but can be installedWe did turn on the gas fire off and test the heater for leaks and found none at the line at the time of installationWe would have been glad to repair any leaks found for the customer at no chargeAs far as the piping not being tight I can only say when I installed it was tight and not leaking, with black pipe fittings over tightened fittings is one of the most common problems I have found in installations with problems, the taper of the thread makes the seal and an over tightened fitting can break the threads and taperThe pressure running though a gas system is less than psi so there is no need to over tighten any fittingAs far as his concerns of pipe sizing I had only seen the job via e mail pictures I had quoted and planed on bringing 1/pvc to do the job the day before Mr *** emailed me telling me his pipe was " and I bid 1/ adjusted the quote and brought all 2" piping as he requestedI took his word that he knew what he was talking aboutOnce on the job I noticed the piping was 1/and not 2" his wife offered to go get the fittings I needed to transition the pipe from to 1/2" Here at Nelson Repair we stand behind and warranty our work fully but we must be told that people have a problem before we can take care of them As I said in the beginning as soon as I receive an invoice for the amount paid by Mr *** to correct our line I will send him them a check to take care of it. thanks for your time*** ***
I use the Hacks Cross Rd., Olive Branch, MS location all the time. I was very happy they were able to save my white wedding rehearsal dress after someone spilled red wine on it. Everything came out perfectly with no stains and I was very pleased with the results!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My issues were NOT addressed in Mr Nelson's response to my complaint # [redacted] - which I received on June 8th.Mr. Nelson did not challenge my assertions, which I take as acknowledgment that they were on target and he is taking responsibility for the mistakes that were made. Thus, I am entitled to some compensation for the large amount of time it took for me and my wife to address the matter - more than 10 hours of my wife's time and gas to get the reducers, and of my t¡me to write letters and deal with this situation (not counting the time to make this response). $15 per hour is minimal compensation -- our time is no less valuable than Mr. Nelson's, who bills at a significantly higher rate.I will consider the case closed if I receive a check from Nelson Repair by June 20th in the amount of $327. Otherwise, it will be a higher amount if I need to spend more time.
Regards,
[redacted]
11/23/16 I needed to have my main sewer line cleaned out. I called on Wednesday afternoon before Thanksgiving hoping to get an appointment some time after the holiday. What a surprise to find out they could still get here in the afternoon. The technician, Terry I believe, called and gave a 20 minute notice. He was polite and courteous and completed the job within 30 minutes. I will use this company again, and would recommend them to my friends.
I have used this service since 2012 and wont use anyone else. Price so reasonable and guy so punctual and easy to schedule. Of many types of services a home owner uses, this is one of the very very best. Shena [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already contacted 2-10 Home Warranty about this issue and we are dealing with them in regards to this matter. I am NOT satisfied with this resolution with this response because I do NOT appreciate Nelson Repair stating that we didn't follow their directions when they told us to turn the unit off until someone could come back out to take care of the wires that their repair man [redacted] left dangling down in our air conditioning unit and that's why it was cut. As soon as Nelson Repair was called and we were told to turn the unit off, we turned it off IMMEDIATELY, then we waited for over 2 hours, in the heat, for someone to come back to fix their mistake. Nelson Repair was even called again, right before 5:00pm, because we were concerned someone wasn't going to come back to fix their mistake and we were going to be without air conditioning over night, at which time Mrs. [redacted] was reassured that even though the office closed at 5:00pm, someone would return to take care of the issue and we wouldn't have to go without air conditioning over night. When the helper came back he knew it was off and if he had taken the time to come inside he would've found the temperature inside the house was over 85 degrees because the air conditioning unit had been off for almost 4 hours by the time someone came back to fix Nelson Repair's mistake. The helper even said he's surprised it didn't kick the breaker. If the unit had run for any longer than after the phone call to [redacted] at Nelson Repair, it would've kicked the breaker and the unit wouldn't have been able to have been running at all. As much business as we've given Nelson Repair over the years and we always specifically ask for them to come when we have repairs to be done at our home, and we've recommended them to other people, for someone there to call us liars, I'm appalled.
Regards,
[redacted]