Complaint: ***
I am rejecting this response because:I attempted to contact the number listed on the billing statement separate occasionsI am currently still waiting on return contact from their department My frustration is not with FrontierMy frustration stems after attempting to contact you for weeks and having no resolution and only return call.After reviewing all of the complaints listed regarding your company on various internet sites, I feel compelled to agree
Sincerely,
*** ***
I'm writing in response
to the above mentioned complaintCM Risa third party subrogation firm hired by
Frontier to assist in the recovery of their property damage claimsPrope rty damage claims can range from buried cables, aerial cables and stationary objects.Ms*** references Frontier's
logowhich CMR uses looksslightly different than the logo Frontier usesShe is correctFrontier has changed their logo and CMR is using up our current stock of envelopes, letterhead etcbefore
we start to usethe stock with the new logo.Ms
*** admits in her letter to the Revdex.com she accidentally damaged an underground
cable belonging to Frontier and says the cable was allegedly inches
undergroundShe says she then called Frontier who advised they would send someone
out to assist herMs*** says she was not told of any
cost of repair or given any type of est imate.When an underground cable
leaves the utility easement, there is no depth requirement for that cableThe depth of the
cable was not the reason the cable was damaged, as the cable was working just fine at that depth, before the actions of Ms***, damaged the cableIt appears Ms*** did not call prior to excavating which is the Law in every state The definition of excavating in theFlorida dig law is:"Excavate" or "Excavation" means any manmadecut, cavity, trenchor depression in the eart h's surface, formed by removal of earth, intended to change the grade or level of land, or
intended to penetrate or disturb the surface of the earthIf Ms*** would have simply called 811, which is a free service and had her property located, there
would have been paint marks on her grass "telling" her where the underground
cables were located and she could have possibly avoided causing this damage.The cable that wasdamaged is the property of FrontierIf/when their property is damaged,
Frontier has the right to repair their property as they deem
fitThey don't have to get anyone's permission or give a quote to fix their own propertyWhen their property is damaged, Frontier has a right to indemnify themselves and make themselves whole again.Ms*** advises she called Frontier's customer service who advised her they
didn't see any amount on her account that
reflected the damage claim, and again that's correctThe
Customer service reps only see the contracted services their customer has, they do not see anything relating to a damage claim in their systemsMs*** advises she was initially told CMR was fraud or a scam, but after the rep spoke with a Frontier supervisor, the rep then told her, actually you need to talk to
CMR about thisThe Frontier supervisor did the right thing and directed Ms*** back to CMR
which is the correct processIf we were
a scam or fraudulent, why would Frontier direct
her back to CMR?CMR is willing to work with Ms*** to try to come to a resolution which is fair to my client to get thisresolved
Final Consumer Response /* (2000, 6, 2015/07/01) */
The complaint has been resolved with Frontier Communication, which it turns out did submit the billing to CMR ClaimsFrontier stated that they would drop the charge of $and contact CMR to remove the billing from their records
I'm writing in response
to the Revdex.com complaint referenced aboveCMR claims is a third party subrogation
firm hired by Frontier to assist in the recovery of property damage claims
Property damage claims can range from underground cable damage, aerial cable damage
and stationary object damages.Ms
***' letter to the
Revdex.com is mainly mentioning frustration and the hassle she received when calling
Frontier directly about this damage claimWhen there is a damage to Frontier's
property, in this case, an underground cable, CMR is who the
damager is required to callWhen a damager calls directly to Frontier, the
customer service reps for Frontier don't
see anything about a damage claim when looking at their computer screenThey
are only able to see the items in which
the damager has contracted with Frontier such as internet, TV, phone service
etc The billing statement a damager receives, which is the same thing Ms*** received has CMR's phone number on it, ###-###-####.If she simply would have called that
number from the beginning, we would have been able to discuss with her any
questions or concerns she had in regards to
this billing stat ement I will note that
CMR is located in Oklahoma City, OK and on 4-29-17, a big storm hit OKC which
knocked the power out of our office which also affected our phone serviceFrom
4-29-through 5-3-our # was not working and would give the
outside caller a busy signalOnce she called CMR and spoke to one of our
adjusters, Ms*** advised she was
allegedly told there would only be a charge if the technician needed to come into her residenceMs*** didn't
provide an employee name or number of the person who allegedly told her that so there's no way
to research this.Anytime someonedamages another person's/company's property there willbe a charge forthe cost of repairs.Most of these damagesare accidents, however,there was damageto our client's property and our client is billing the damager
the cost to repair the damaged facilityand asking CMR to recover the moniesthey had to pay out to get the damage repaired.CMR is willing to work with Ms*** to try to
come to an amicable solution and a fair offer for my client to accept
Complaint: ***
I am rejecting this response because: As previously stated the only resolution that is acceptable is for them to drop any claims for reimbursement due to the fact that they failed to state that there would be charges associated which repairTheir statement demonstrates that they did not give an estimate for any repair which in fact is required according to Frontier's own websiteThe damaged line is on my property not in an easement or public propertyI could have easily not called for repair and just switched to another provider if I so chose and avoided any further issuesTheir "Equipment/Property" only provides service directly to my home and in no way interferes with service to othersWhat this company fails to realize is that people do indeed have fixed incomes/fixed budgets and that at the very least they should be making customers aware that they plan on billing for such repairsInstead they act in an unprofessional manner by misleading the customerWhen one of Frontier's cable boxes or remotes fail they simply send a replacement with no chargeBut god forbid you want to plant a rose bush or fix a sprinkler or replace a rotten fence post and you damage their wire with out calling for someone to survey priorThey assume that everyone knows of this lawI never knew that to do tasks on my own property that I was required to call and have this doneIf these companies were thinking ahead they would clearly mark these lines to begin with or encase them in something protectiveIf CMR still wants to contend that I have a bill with them they can certainly send me an itemized bill that shows what the breakdown is for said charges as well as a signed copy of an estimate for repairsI will gladly forward them to my attorney for review
Sincerely,
*** ***
I'm writing in response to Mr***'s Revdex.com complaint which he has titled, billing or collection issuesCMR claims is a third party subrogation firm who is hired by Frontier to work
their damage claimsThese damages can range from underground cable damage, aerial cable
damage or telephone pole
damage.The Frontier damage report says this damage occurred to Frontier's
underground cable while doing a tree removalIn the file notes, it
doesn't appear Mr*** is disputing liability for the damageIt appears his dispute is the cable that replaced the damaged cable wasn't buried in a timely mannerMr***'s
Revdex.com complaint names CMR as the company who didn't come
and re-bury the cable or refused to send a technician outCMR doesn't do any field work.Again, we handle the claims recovery portion for FrontierFrontier hires sub-contractors to do
their field work.CMR's
employee worked out a settlement with Mr***
on 3-30-to settle this claim for $
due to the issues he 's had with getting the line re-buried
On 4-11-17, Mr*** called back to CMR and advised he's changed his mind and is
not paying the claim
Revdex.comComplaint ID [redacted]To whom it may concern:CMR is a third party subrogation firm hired by OG&E to assist in the recovery of property damage claims.I am writing in response to complaint [redacted]. Mr. [redacted]’s complaint is regarding being billed for an...
OG&E damage claim. Mr. [redacted] advises when he was having his house built he noticed the neighborhood light was not working and was still not working when his house was complete and he moved in. At that time, Mr. [redacted] called OG&E and reported this light was not working and subsequently was charged for damaging the underground cable feeding this light.CMR received the billing information from OG&E and started having conversations with Mr. [redacted], who then advised he did no damage, he only reported the outage.CMR has re-directed this claim to the contractor who built Mr. [redacted]’s home. His name is no longer associated with this claim and will have no further contact from CMR regarding this particular damage claim.Sincerely,[redacted]Claims SupervisorClaims Management Resources
I'm writing in response
to the above numbered complaint. CMR is a third party subrogation firm hired by
Frontier Communications to assist in the recovery of their property damage
claims. Property damage claims range from underground cables, aerial cables and stationary objects.M r. [redacted] states he...
feels
CMR is fraudulent based on the Frontier Logo used on the paperwork and because a Frontier customer
service rep told him he had a zero balance on his
account and didn't see the charge for this damage claim, which is $620.32. He
also mentions he has investigated
further and found several others have had this same issue.Frontier's logohas changed and CMR is aware of the change. CMR is currently using up our current stockof the "old" logo before we start usingthe stock with the currentlogo.When a damager callsinto the Frontier customer service center,the customer servicerep can only seeand pull up the
actual services the damager has with Frontier, such as internet, TV, or phoneservice. AFrontier rep cannotsee anything on theircomputer about a damage claim.The damage claim information is not a current "service" the damager has with
Frontier, hence the reason it'snot visible. The department within Fro nti er that can see damage information is called as Mr.[redacted] m entioned ,Special ProjectsBilling. Unfortunately, SpecialProjects Billings computer system doesn't "talk" to the customer servicecomputer system. Does that causedeveryone involved a headache and issues at t imes, of course it does and it can be very frustrating.
If the Frontier rep would punch the Fl button on their computer and type in
CMR, he/she would have the inform ationabout CMR and what we do for Frontier.When people research things on the internet, please
remember, everything on the internet isn't fact, isn't
the truth.Iam attaching and including a form calledthe Frontier authorization letter which saysFrontier approves CMR to work their damage claims.I am also attaching a
copy of the property damage report from Frontier that was provided from
Frontier to CMR in order for CMR to have
the information needed to recover the claim. The "redacted " information is Frontie r s employee information that is not available for all eyes.
This response is to DISPUTE the above mentioned complaint from [redacted]. [redacted] patio was completed as agreed in the Fall of 2014. He complained there were drainage issues with the patio and sloping pavers. He also claimed the job was left unfinished. The agreement between both [redacted]...
and Allscape was the unfinished items that were mentioned, sealant and additional sand when other pavers had settled over winter, were not able to be completed until Spring of 2015 when the weather got warmer. For which, [redacted] kept $2,000 of the amount due and agreed to pay Allscape the remaining $2,000 of the contract when the weather cleared in the spring and the finishing touches were completed. Keith from Allscape contacted [redacted] in March 2015 to take care of any items that needed finished and at that point, [redacted] chose for us to wait for things to dry out, and [redacted] said he would call us when ready. In Keith’s professional opinion, it was plenty dry in March to complete the final work on [redacted] patio. However, when [redacted] finally responded back in May, it was in the busy season and Allscape was several weeks/months in the future on scheduling work. [redacted] also claimed that none of his phone calls or emails were returned. Keith S[redacted], owner, and a representative from Allscape showed up at [redacted] property on August 5th of this year to respond to [redacted] warranty claims and address any issues. At that time, Keith was told by [redacted] wife to leave the property and not to touch anything, as they had already hired someone else. In conclusion, [redacted] did not pay for the work that he claimed was “unfinished” by Keith, as [redacted] was still holding $2,000 back from the agreed contract price for Allscape. [redacted] tampered with the patio by removing and digging out pavers after completion by Allscape, and therefore, jeopardizing the integrity of the work Allscape had done in the Fall. This created and caused further issues with the drainage of the patio. There were some minor drainage issues that Allscape had planned on repairing in March in a matter of an hour or so from start to completion, but [redacted] was not ready at that time and told Keith to wait. [redacted] dug up pavers from the patio exposing dirt underneath the pavers causing substantial moisture to fall below the patio with the large amounts of rain received over the summer 2015 causing much further damage. As can be seen, if [redacted] would have allowed Keith to come back to the patio in March, like Keith offered, none of this would have taken place. Keith would have poured some more sand, corrected some of the settling pavers, and sealed the patio. However, [redacted] would have also, at that time, had to pay Keith the remaining $2,000 of the contract, which Keith never was able to receive. Please see all attached emails documenting the above recollection of events. Once again, when Keith showed up with his crew as planned in the last two emails below, he was told to leave the property. Keith even left pavers with the homeowner that Keith had planned on using for the repairs as the homeowners stated they were going to ‘fix it themselves’. Sincerely, Allscape Landscaping and Lawncare On Nov 28, 2014, at 11:16 AM, [redacted] <[redacted].[redacted][email protected]> wrote: We appreciate the work you have done for us and the difficult conditions that slowed your progress. However your contract states the balance will be paid on completion. The pavers have not been sealed and the landscaping around them is not complete. Recognizing you are close to completion we are willing to pay $3000.00 at this time and the final $2000.00 when you have actually completed the work. [redacted] On Wednesday, November 26, 2014 4:16 PM, Keith S[redacted] <[email protected]> wrote: Thank you so much for your business! Please see the attached invoice. I have discounted your total invoice $650 (listed) for the additional work per your request that we will continue in the spring. If you have any questions, please feel free to call me. We look forward to continued business with you in 2015. From: [redacted] <[redacted].[redacted][email protected]> Date: November 30, 2014 at 8:46:49 PM EST To: AllscApe <[email protected]> Subject: Re: Invoice INV-2185 (4).pdf Reply-To: [redacted] <[redacted].[redacted][email protected]> Keith, After looking at what has been done, Becky and I would like for you to quote some additional work to be done in the spring with the front bed. In addition to the gravel mulch bed in front we would like a bed with gravel mulch installed along the west face of the house in back (the area to the left of the new stoop in back. And we would also like a gravel mulch bed along the front edge of the new patio. If you are willing to do this work for us we will sketch out what we want in those areas and send it to you. We are mailing a check for the balance of the work completed less $2000.00 dollars as we discussed earlier. [redacted] On Monday, March 16, 2015 10:11 AM, Keith S[redacted] <[email protected]> wrote: Hello [redacted], Hope all is well. With the weather turning nice I would like to send my team out to finish our part of the job. Top soil Seed Staw Sand and seal pavers.. Hope to be out by Friday this week. Let me know if have any question. Have a great day! Thank You! Keith S[redacted],CEO Allscape landscaping and lawn care LLC 317-281-9179 Www.Allscapelawn.com From: [redacted] <[redacted].[redacted][email protected]> Date: March 16, 2015 at 9:26:09 PM EDT To: Keith S[redacted] <[email protected]> Subject: Re: Invoice INV-2185 (3).pdf Reply-To: [redacted] <[redacted].[redacted][email protected]> It is very wet muddy, and cold here. I don't know how you would be able to complete the items listed under these conditions. It would certainly seem to be to cool and damp for sealer. We still want to put in some bed with stone mulch and boarders. We cannot figure out to lay it out. It it possible you could come out ane walk through that project with us? [redacted] From: [redacted] <[redacted].[redacted][email protected]> Date: May 6, 2015 at 7:34:48 PM EDT To: Kristy R[redacted] <[email protected]> Subject: Project completion Reply-To: [redacted] <[redacted].[redacted][email protected]> Kristy, My wife and I have been in Asia Minor for several days so did not get you phone message until we got back. We would like to go ahead and complete our project. Things to complete are place polimer sand, seal pavers and repair and seed the area around the pavers. Unfortunately during the winter some of the pavers on our stoops sank. At the back door they have dropped about 1". That needs to be repaired before placing sand and sealing. I was told they would not settle but they have and need to be repaired. [redacted] On Tuesday, May 26, 2015 8:33 PM, kristy r[redacted] <[email protected]> wrote: We are planning on starting that next week we discussed that today, once I have a meeting with Keith and the guys to confirm scheduling next week I will email you to give you a better idea. Thanks On Tuesday, May 26, 2015, [redacted] <[redacted].[redacted][email protected]> wrote: Kristy, We would like to get the completion of our project scheduled soon. Please let us know when that can be done. [redacted] From: [redacted] <h[redacted][email protected]> Date: July 20, 2015 at 7:37:41 PM EDT To: kristy r[redacted] <[email protected]> Subject: Re: Voicemail Reply-To: [redacted] <[redacted].[redacted][email protected]> I sent my list to Keith and nothing has happened. When Keith sold this job he promised he would have it finished in one week. It is approaching one year since we signed the contract it is time to get this finished up. [redacted] On Wednesday, June 17, 2015 5:44 PM, kristy r[redacted] <[email protected]> wrote: hi [redacted] I received your voicemail and I understand all your concerns, if you would please call Keith 317-281-9179 to discuss I will follow up after my return Thanks -- Kristy R[redacted] Office Manager ALLSCAPE Landscaping and Lawn Care LLC. Phone: 317-440-8213 Sent from Gmail Mobile On Wednesday, July 29, 2015 8:57 AM, kristy r[redacted] <[email protected]> wrote: [redacted] Keith wanted me to give you an update and said that he will be out and everything will be taken care of by next wednesday. Thanks. Kristy R[redacted] Office Manager Phone: 317-440-8213 ALLSCAPE Landscaping and Lawn Care, LLC. www.allscapelawn.com From: [redacted] <[redacted].[redacted][email protected]> Date: July 29, 2015 at 11:48:02 AM EDT To: kristy r[redacted] <[email protected]> Subject: Re: Allscape Landscaping Reply-To: [redacted] <[redacted].[redacted][email protected]> Thanks, please give us 48 hours notice see we can plan to be there. [redacted] Sent from Windows Mail
Complaint: [redacted]
I am rejecting this response because:I do not and have never accepted liability for the cable being damaged. This was something that was automatically assumed by the contractor. The cable was exposed from the ground when I bought the house in October of 2015. I don't know how it became cut in half. However, this is not the real issue. The issue is that the contractor from Frontier did not provide the service they should have by never (not just in a timely matter...never, ever) completing the job and then charging me for a complete job. In addition, Frontier is responsible for the cable leading from the house to the conduit near the street. I refused the settlement as I felt it was unfair (I had to bury the cable myself) and am now pursuing the matter in court.
Sincerely,
[redacted]
Complaint: ***
I am rejecting this response because:I attempted to contact the number listed on the billing statement separate occasionsI am currently still waiting on return contact from their department My frustration is not with FrontierMy frustration stems after attempting to contact you for weeks and having no resolution and only return call.After reviewing all of the complaints listed regarding your company on various internet sites, I feel compelled to agree
Sincerely,
*** ***
I'm writing in response
to the above mentioned complaintCM Risa third party subrogation firm hired by
Frontier to assist in the recovery of their property damage claimsPrope rty damage claims can range from buried cables, aerial cables and stationary objects.Ms*** references Frontier's
logowhich CMR uses looksslightly different than the logo Frontier usesShe is correctFrontier has changed their logo and CMR is using up our current stock of envelopes, letterhead etcbefore
we start to usethe stock with the new logo.Ms
*** admits in her letter to the Revdex.com she accidentally damaged an underground
cable belonging to Frontier and says the cable was allegedly inches
undergroundShe says she then called Frontier who advised they would send someone
out to assist herMs*** says she was not told of any
cost of repair or given any type of est imate.When an underground cable
leaves the utility easement, there is no depth requirement for that cableThe depth of the
cable was not the reason the cable was damaged, as the cable was working just fine at that depth, before the actions of Ms***, damaged the cableIt appears Ms*** did not call prior to excavating which is the Law in every state The definition of excavating in theFlorida dig law is:"Excavate" or "Excavation" means any manmadecut, cavity, trenchor depression in the eart h's surface, formed by removal of earth, intended to change the grade or level of land, or
intended to penetrate or disturb the surface of the earthIf Ms*** would have simply called 811, which is a free service and had her property located, there
would have been paint marks on her grass "telling" her where the underground
cables were located and she could have possibly avoided causing this damage.The cable that wasdamaged is the property of FrontierIf/when their property is damaged,
Frontier has the right to repair their property as they deem
fitThey don't have to get anyone's permission or give a quote to fix their own propertyWhen their property is damaged, Frontier has a right to indemnify themselves and make themselves whole again.Ms*** advises she called Frontier's customer service who advised her they
didn't see any amount on her account that
reflected the damage claim, and again that's correctThe
Customer service reps only see the contracted services their customer has, they do not see anything relating to a damage claim in their systemsMs*** advises she was initially told CMR was fraud or a scam, but after the rep spoke with a Frontier supervisor, the rep then told her, actually you need to talk to
CMR about thisThe Frontier supervisor did the right thing and directed Ms*** back to CMR
which is the correct processIf we were
a scam or fraudulent, why would Frontier direct
her back to CMR?CMR is willing to work with Ms*** to try to come to a resolution which is fair to my client to get thisresolved
Final Consumer Response /* (2000, 6, 2015/07/01) */
The complaint has been resolved with Frontier Communication, which it turns out did submit the billing to CMR ClaimsFrontier stated that they would drop the charge of $and contact CMR to remove the billing from their records
I'm writing in response
to the Revdex.com complaint referenced aboveCMR claims is a third party subrogation
firm hired by Frontier to assist in the recovery of property damage claims
Property damage claims can range from underground cable damage, aerial cable damage
and stationary object damages.Ms
***' letter to the
Revdex.com is mainly mentioning frustration and the hassle she received when calling
Frontier directly about this damage claimWhen there is a damage to Frontier's
property, in this case, an underground cable, CMR is who the
damager is required to callWhen a damager calls directly to Frontier, the
customer service reps for Frontier don't
see anything about a damage claim when looking at their computer screenThey
are only able to see the items in which
the damager has contracted with Frontier such as internet, TV, phone service
etc The billing statement a damager receives, which is the same thing Ms*** received has CMR's phone number on it, ###-###-####.If she simply would have called that
number from the beginning, we would have been able to discuss with her any
questions or concerns she had in regards to
this billing stat ement I will note that
CMR is located in Oklahoma City, OK and on 4-29-17, a big storm hit OKC which
knocked the power out of our office which also affected our phone serviceFrom
4-29-through 5-3-our # was not working and would give the
outside caller a busy signalOnce she called CMR and spoke to one of our
adjusters, Ms*** advised she was
allegedly told there would only be a charge if the technician needed to come into her residenceMs*** didn't
provide an employee name or number of the person who allegedly told her that so there's no way
to research this.Anytime someonedamages another person's/company's property there willbe a charge forthe cost of repairs.Most of these damagesare accidents, however,there was damageto our client's property and our client is billing the damager
the cost to repair the damaged facilityand asking CMR to recover the moniesthey had to pay out to get the damage repaired.CMR is willing to work with Ms*** to try to
come to an amicable solution and a fair offer for my client to accept
Complaint: ***
I am rejecting this response because: As previously stated the only resolution that is acceptable is for them to drop any claims for reimbursement due to the fact that they failed to state that there would be charges associated which repairTheir statement demonstrates that they did not give an estimate for any repair which in fact is required according to Frontier's own websiteThe damaged line is on my property not in an easement or public propertyI could have easily not called for repair and just switched to another provider if I so chose and avoided any further issuesTheir "Equipment/Property" only provides service directly to my home and in no way interferes with service to othersWhat this company fails to realize is that people do indeed have fixed incomes/fixed budgets and that at the very least they should be making customers aware that they plan on billing for such repairsInstead they act in an unprofessional manner by misleading the customerWhen one of Frontier's cable boxes or remotes fail they simply send a replacement with no chargeBut god forbid you want to plant a rose bush or fix a sprinkler or replace a rotten fence post and you damage their wire with out calling for someone to survey priorThey assume that everyone knows of this lawI never knew that to do tasks on my own property that I was required to call and have this doneIf these companies were thinking ahead they would clearly mark these lines to begin with or encase them in something protectiveIf CMR still wants to contend that I have a bill with them they can certainly send me an itemized bill that shows what the breakdown is for said charges as well as a signed copy of an estimate for repairsI will gladly forward them to my attorney for review
Sincerely,
*** ***
I'm writing in response to Mr***'s Revdex.com complaint which he has titled, billing or collection issuesCMR claims is a third party subrogation firm who is hired by Frontier to work
their damage claimsThese damages can range from underground cable damage, aerial cable
damage or telephone pole
damage.The Frontier damage report says this damage occurred to Frontier's
underground cable while doing a tree removalIn the file notes, it
doesn't appear Mr*** is disputing liability for the damageIt appears his dispute is the cable that replaced the damaged cable wasn't buried in a timely mannerMr***'s
Revdex.com complaint names CMR as the company who didn't come
and re-bury the cable or refused to send a technician outCMR doesn't do any field work.Again, we handle the claims recovery portion for FrontierFrontier hires sub-contractors to do
their field work.CMR's
employee worked out a settlement with Mr***
on 3-30-to settle this claim for $
due to the issues he 's had with getting the line re-buried
On 4-11-17, Mr*** called back to CMR and advised he's changed his mind and is
not paying the claim
Revdex.comComplaint ID [redacted]To whom it may concern:CMR is a third party subrogation firm hired by OG&E to assist in the recovery of property damage claims.I am writing in response to complaint [redacted]. Mr. [redacted]’s complaint is regarding being billed for an...
OG&E damage claim. Mr. [redacted] advises when he was having his house built he noticed the neighborhood light was not working and was still not working when his house was complete and he moved in. At that time, Mr. [redacted] called OG&E and reported this light was not working and subsequently was charged for damaging the underground cable feeding this light.CMR received the billing information from OG&E and started having conversations with Mr. [redacted], who then advised he did no damage, he only reported the outage.CMR has re-directed this claim to the contractor who built Mr. [redacted]’s home. His name is no longer associated with this claim and will have no further contact from CMR regarding this particular damage claim.Sincerely,[redacted]Claims SupervisorClaims Management Resources
I'm writing in response
to the above numbered complaint. CMR is a third party subrogation firm hired by
Frontier Communications to assist in the recovery of their property damage
claims. Property damage claims range from underground cables, aerial cables and stationary objects.M r. [redacted] states he...
feels
CMR is fraudulent based on the Frontier Logo used on the paperwork and because a Frontier customer
service rep told him he had a zero balance on his
account and didn't see the charge for this damage claim, which is $620.32. He
also mentions he has investigated
further and found several others have had this same issue.Frontier's logohas changed and CMR is aware of the change. CMR is currently using up our current stockof the "old" logo before we start usingthe stock with the currentlogo.When a damager callsinto the Frontier customer service center,the customer servicerep can only seeand pull up the
actual services the damager has with Frontier, such as internet, TV, or phoneservice. AFrontier rep cannotsee anything on theircomputer about a damage claim.The damage claim information is not a current "service" the damager has with
Frontier, hence the reason it'snot visible. The department within Fro nti er that can see damage information is called as Mr.[redacted] m entioned ,Special ProjectsBilling. Unfortunately, SpecialProjects Billings computer system doesn't "talk" to the customer servicecomputer system. Does that causedeveryone involved a headache and issues at t imes, of course it does and it can be very frustrating.
If the Frontier rep would punch the Fl button on their computer and type in
CMR, he/she would have the inform ationabout CMR and what we do for Frontier.When people research things on the internet, please
remember, everything on the internet isn't fact, isn't
the truth.Iam attaching and including a form calledthe Frontier authorization letter which saysFrontier approves CMR to work their damage claims.I am also attaching a
copy of the property damage report from Frontier that was provided from
Frontier to CMR in order for CMR to have
the information needed to recover the claim. The "redacted " information is Frontie r s employee information that is not available for all eyes.
This response is to DISPUTE the above mentioned complaint from [redacted]. [redacted] patio was completed as agreed in the Fall of 2014. He complained there were drainage issues with the patio and sloping pavers. He also claimed the job was left unfinished. The agreement between both [redacted]...
and Allscape was the unfinished items that were mentioned, sealant and additional sand when other pavers had settled over winter, were not able to be completed until Spring of 2015 when the weather got warmer. For which, [redacted] kept $2,000 of the amount due and agreed to pay Allscape the remaining $2,000 of the contract when the weather cleared in the spring and the finishing touches were completed. Keith from Allscape contacted [redacted] in March 2015 to take care of any items that needed finished and at that point, [redacted] chose for us to wait for things to dry out, and [redacted] said he would call us when ready. In Keith’s professional opinion, it was plenty dry in March to complete the final work on [redacted] patio. However, when [redacted] finally responded back in May, it was in the busy season and Allscape was several weeks/months in the future on scheduling work. [redacted] also claimed that none of his phone calls or emails were returned. Keith S[redacted], owner, and a representative from Allscape showed up at [redacted] property on August 5th of this year to respond to [redacted] warranty claims and address any issues. At that time, Keith was told by [redacted] wife to leave the property and not to touch anything, as they had already hired someone else. In conclusion, [redacted] did not pay for the work that he claimed was “unfinished” by Keith, as [redacted] was still holding $2,000 back from the agreed contract price for Allscape. [redacted] tampered with the patio by removing and digging out pavers after completion by Allscape, and therefore, jeopardizing the integrity of the work Allscape had done in the Fall. This created and caused further issues with the drainage of the patio. There were some minor drainage issues that Allscape had planned on repairing in March in a matter of an hour or so from start to completion, but [redacted] was not ready at that time and told Keith to wait. [redacted] dug up pavers from the patio exposing dirt underneath the pavers causing substantial moisture to fall below the patio with the large amounts of rain received over the summer 2015 causing much further damage. As can be seen, if [redacted] would have allowed Keith to come back to the patio in March, like Keith offered, none of this would have taken place. Keith would have poured some more sand, corrected some of the settling pavers, and sealed the patio. However, [redacted] would have also, at that time, had to pay Keith the remaining $2,000 of the contract, which Keith never was able to receive. Please see all attached emails documenting the above recollection of events. Once again, when Keith showed up with his crew as planned in the last two emails below, he was told to leave the property. Keith even left pavers with the homeowner that Keith had planned on using for the repairs as the homeowners stated they were going to ‘fix it themselves’. Sincerely, Allscape Landscaping and Lawncare On Nov 28, 2014, at 11:16 AM, [redacted] <[redacted].[redacted][email protected]> wrote: We appreciate the work you have done for us and the difficult conditions that slowed your progress. However your contract states the balance will be paid on completion. The pavers have not been sealed and the landscaping around them is not complete. Recognizing you are close to completion we are willing to pay $3000.00 at this time and the final $2000.00 when you have actually completed the work. [redacted] On Wednesday, November 26, 2014 4:16 PM, Keith S[redacted] <[email protected]> wrote: Thank you so much for your business! Please see the attached invoice. I have discounted your total invoice $650 (listed) for the additional work per your request that we will continue in the spring. If you have any questions, please feel free to call me. We look forward to continued business with you in 2015. From: [redacted] <[redacted].[redacted][email protected]> Date: November 30, 2014 at 8:46:49 PM EST To: AllscApe <[email protected]> Subject: Re: Invoice INV-2185 (4).pdf Reply-To: [redacted] <[redacted].[redacted][email protected]> Keith, After looking at what has been done, Becky and I would like for you to quote some additional work to be done in the spring with the front bed. In addition to the gravel mulch bed in front we would like a bed with gravel mulch installed along the west face of the house in back (the area to the left of the new stoop in back. And we would also like a gravel mulch bed along the front edge of the new patio. If you are willing to do this work for us we will sketch out what we want in those areas and send it to you. We are mailing a check for the balance of the work completed less $2000.00 dollars as we discussed earlier. [redacted] On Monday, March 16, 2015 10:11 AM, Keith S[redacted] <[email protected]> wrote: Hello [redacted], Hope all is well. With the weather turning nice I would like to send my team out to finish our part of the job. Top soil Seed Staw Sand and seal pavers.. Hope to be out by Friday this week. Let me know if have any question. Have a great day! Thank You! Keith S[redacted],CEO Allscape landscaping and lawn care LLC 317-281-9179 Www.Allscapelawn.com From: [redacted] <[redacted].[redacted][email protected]> Date: March 16, 2015 at 9:26:09 PM EDT To: Keith S[redacted] <[email protected]> Subject: Re: Invoice INV-2185 (3).pdf Reply-To: [redacted] <[redacted].[redacted][email protected]> It is very wet muddy, and cold here. I don't know how you would be able to complete the items listed under these conditions. It would certainly seem to be to cool and damp for sealer. We still want to put in some bed with stone mulch and boarders. We cannot figure out to lay it out. It it possible you could come out ane walk through that project with us? [redacted] From: [redacted] <[redacted].[redacted][email protected]> Date: May 6, 2015 at 7:34:48 PM EDT To: Kristy R[redacted] <[email protected]> Subject: Project completion Reply-To: [redacted] <[redacted].[redacted][email protected]> Kristy, My wife and I have been in Asia Minor for several days so did not get you phone message until we got back. We would like to go ahead and complete our project. Things to complete are place polimer sand, seal pavers and repair and seed the area around the pavers. Unfortunately during the winter some of the pavers on our stoops sank. At the back door they have dropped about 1". That needs to be repaired before placing sand and sealing. I was told they would not settle but they have and need to be repaired. [redacted] On Tuesday, May 26, 2015 8:33 PM, kristy r[redacted] <[email protected]> wrote: We are planning on starting that next week we discussed that today, once I have a meeting with Keith and the guys to confirm scheduling next week I will email you to give you a better idea. Thanks On Tuesday, May 26, 2015, [redacted] <[redacted].[redacted][email protected]> wrote: Kristy, We would like to get the completion of our project scheduled soon. Please let us know when that can be done. [redacted] From: [redacted] <h[redacted][email protected]> Date: July 20, 2015 at 7:37:41 PM EDT To: kristy r[redacted] <[email protected]> Subject: Re: Voicemail Reply-To: [redacted] <[redacted].[redacted][email protected]> I sent my list to Keith and nothing has happened. When Keith sold this job he promised he would have it finished in one week. It is approaching one year since we signed the contract it is time to get this finished up. [redacted] On Wednesday, June 17, 2015 5:44 PM, kristy r[redacted] <[email protected]> wrote: hi [redacted] I received your voicemail and I understand all your concerns, if you would please call Keith 317-281-9179 to discuss I will follow up after my return Thanks -- Kristy R[redacted] Office Manager ALLSCAPE Landscaping and Lawn Care LLC. Phone: 317-440-8213 Sent from Gmail Mobile On Wednesday, July 29, 2015 8:57 AM, kristy r[redacted] <[email protected]> wrote: [redacted] Keith wanted me to give you an update and said that he will be out and everything will be taken care of by next wednesday. Thanks. Kristy R[redacted] Office Manager Phone: 317-440-8213 ALLSCAPE Landscaping and Lawn Care, LLC. www.allscapelawn.com From: [redacted] <[redacted].[redacted][email protected]> Date: July 29, 2015 at 11:48:02 AM EDT To: kristy r[redacted] <[email protected]> Subject: Re: Allscape Landscaping Reply-To: [redacted] <[redacted].[redacted][email protected]> Thanks, please give us 48 hours notice see we can plan to be there. [redacted] Sent from Windows Mail
Complaint: [redacted]
I am rejecting this response because:I do not and have never accepted liability for the cable being damaged. This was something that was automatically assumed by the contractor. The cable was exposed from the ground when I bought the house in October of 2015. I don't know how it became cut in half. However, this is not the real issue. The issue is that the contractor from Frontier did not provide the service they should have by never (not just in a timely matter...never, ever) completing the job and then charging me for a complete job. In addition, Frontier is responsible for the cable leading from the house to the conduit near the street. I refused the settlement as I felt it was unfair (I had to bury the cable myself) and am now pursuing the matter in court.
Sincerely,
[redacted]