The consumer is requesting a signed HIPAA release from us for the account assigned to our officeThe release the consumer is looking for is stored in the medical records department at the facility where services were renderedCMRE Financial Services, Incdoes not obtain or store these records, due to HIPAA privacy laws, as they are not needed in order for us to perform the services under the Business Associate Agreement with our clientThe consumer may contact the facility and request the documentation signed at registration, which allows the Covered Entity to provide necessary PHI to Business AssociatesIf the consumer needs any additional information we can be reached at (800) 783-Monday through Friday 7:am to 6:pm PST
The consumer's account was assigned to CMRE in Dec The first notice was mailed to the consumer in December 2015, in compliance with FDCPA, no mail was returnedA second letter was mailed to the consumer in January notifying them that the account was deliqnuent and may be credit reported if not resolved, again no mail was returned and we did not hear from the consumerThe account was credit reported in March of On 05/10/the consumer contacted us by telephone, she stated she had Medicaid at the time of serviceThe CMRE representative requested a copy of the consumer's Medicaid card to verify the informationHad the consumer responded to either of the letters credit reporting could have been avoidedCMRE has closed the account and requested deletion from both Experian and TransUnion, we do not report to Equifax
The account in question was assigned to CMRE on 01/15/for a date of service of 08/30/The information sent to CMRE was provided to our client by the patient at the time of service The patient did not provide a Junior/Senior designation It appears that the credit reporting agencies cross referenced the information provided by the consumer’s son giving his name without the “Junior” and his father’s address rather than his own addressCMRE has notified the credit reporting agencies that they attached the information to an incorrect consumer and has instructed them to delete the information from the consumer’s credit profileThe consumer is being sent a letter confirming that a wrong party deletion has been submittedCMRE regrets any confusion caused by the patient providing his father’s address rather than his own
The consumer’s account was assigned to CMRE on 10/31/for a date of service of 03/24/The first notice was mailed to the consumer on 11/05/13; we did not receive any mail returnedCMRE has not had any telephone conversations with the consumer We received a note from the consumer on 02/27/with a copy of a letter from Los Angeles Fire Department, they are not our client, the consumer is aware that they are not our client as she names our client in this complaint The consumer has not provided CMRE with proof that her debt owed to our client paidCMRE requests the consumer provide proof that our client’s debt was paid this will allow us to investigate furtherAt the consumer’s request we have removed her telephone number from the account
The consumer had four accounts assigned to CMREThe first notice was mailed to the consumer on each account in compliance with FDCPA, no mail was returnedEach first notice was mailed to the address the consumer continues to reside atFDCPA states: " (3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector" The consumer did not request validation until March 2016, well beyond the validation periodA letter was sent on each account as the consumer requested showing who the service provider was, the date of service and the amount due The service provider does not show receipt of any insurance information
CMRE [redacted] did not provide me a HIPPA release that releases my medical information to them,therefore by providing such information they are in VIOLATION of my HIPPA rights
The consumer's account was assigned to CMRE on 11/02/The first notice was mailed to the consumer on 11/05/in compliance with FDCPA, no mail was returnedAlthough we are past validation period we are mailing the consumer validation, should she have further questions she may feel free to contact CMRE directlyWe have updated her credit profile to show the account as in dispute
The account was assigned to CMRE by the service provider with the consumer as the responsible partyThe consumer's request for wrong party deletion was received on 02/23/After investigation we submitted a request to both Experian and TransUnion for wrong party deletionA letter was mailed to the consumer confirming the wrong party deletion on 03/01/On 03/22/we received a telephone call from the consumer stating she did not receive the letter we sent by mail, she requested we email the letterA copy of the letter confirming the wrong party deletion was sent to the consumer by secure email on 03/22/
The consumer’s account was assigned to CMRE on 06/29/12; her date of service was 03/05/Our first letter was mailed to the consumer on 07/05/in compliance with FDCPACMRE received the consumer’s letter by certified mail on 10/06/a full years after our notification that her account was assigned to collections and well past the day validation periodAs a courtesy to the consumer CMRE did mail validation to the consumer on 10/24/well within the day validation period she is stating as part of Texas collection lawThe letter was mailed to the address shown in this complaint as was the original letter sentCMRE has also updated her credit profile to show the account in disputeCMRE is not in violation of any collection lawsShould the consumer wish to discuss this matter further she can feel free to call our toll free number (800) [redacted] ext [redacted] and speak to Mrs***
The consumer's account has been placed on hold and is under review pending additional details from the consumerAfter receiving the complaint an Assistant Manager contacted the consumer to advise of what additional information we are needingThe consumer was advised that she may get multiple bills from different providers for the same date of serviceBecause of this, we have asked the consumer to contact the company she made payment to and verify the bill that she paid to them, and to obtain proof of payment if possibleOnce this information is provided to us we will then reach out to our client to verify paymentThe consumer has been provided with a contact number and extension for the Assistant Manager she spoke to in the event she is needing any additional information
The consumer's complaint is that she never received an invoice from the service providerAs part of our investigation the service provider's records indicate that statements were sent to the consumer on 05/11/15, 06/08/15, and 07/06/The consumer then provided insurance information to the service providerUnfortunately the insurance company denied the claim, "Patient not eligible at time of service"The service provider then sent the consumer statements on 10/26/15, 11/23/and a final statement on 12/21/I have requested validation of the debt be sent to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [No validation provided or receivedNor has respondent provided anything other than lip-service which is what you get on calling their toll free number.] Regards, [redacted]
The consumer's complaint is invalid she misquotes FDCPA, which states: "(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector" The consumer's account was assigned to CMRE in November of The first notice was mailed to the consumer on 12/05/in compliance with FDCPA, no mail was returnedThe validation for the consumer's account is long pastCMRE is not in violation of FDCPA as the consumer did not dispute within the guidelines specified by FDCPAIn an effort to resolve this matter, CMRE has placed validation of the debt in the mail to the consumer at the address shown in this complaint
The consumer has two accounts assigned to CMRE for their minor childAs part of our investigation we contacted our client, each of them have confirmed that they did bill the consumer’s stated Medi-cal insurance and each has confirmed that they received a denial from Medi-cal stating that the patient was not covered for the date of serviceIn order for our client to re-bill Medi-cal at this late date, the consumer must provide an MCform that they can obtain from their social worker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The consumer's complaint is that we are in violation of his HIPAA rights as we are not authorized to have obtained his PHICMRE Financial Services, Inchas a Business Associate Agreement with the Covered Entity which authorizes us to obtain the consumer's necessary PHIThere is no violation of HIPAA as no PHI has been exposed to any unauthorized third partiesIf the consumer needs any additional information, we can be reached at (800) 783-Monday through Friday 7:am to 6:pm PST
The consumer's complaint is that this is an "improper or unauthorized charge" The consumer's account was assigned to CMRE in January The first notice was mailed to the consumer in compliance with FDCPA, to the address the consumer has listed in this complaint; no mail was returnedA second letter was mailed to the consumer on 02/28/informing the consumer that the account may be credit reported if not resolvedAgain no mail was returnedThe consumer has never contacted CMRE directlyThe charge is a valid charge as the consumer voluntarily requested treatment by the service providerAlthough the validation period has past, I have placed validation of the debt in the mail to the consumer today
The consumer's account was assigned to CMRE on 10/12/for a date of service of 05/30/The first notice was mailed to the consumer on 10/18/ CMRE credit reported the consumer's account on 01/23/and updated the report on 12/18/ CMRE did not re-age the accountThe fair credit reporting act allows for credit reporting for seven (7) yearsCMRE is in compliance with FCRA
CMRE Financial Services, Incacknowledges receipt of your inquiryWe have investigated your complaint and are pleased to shed some light into the situationWe have been in receipt of payments made to our office and as a courtesy have blocked the account from reporting to the credit bureaus However, we have not been able to establish a payment plan with you at this timeThe previous notices sent to you are notices that we are required to send since the accounts are being handled by our agencyCurrently we have updated your accounts to show that you have requested us to cease and desist all communications with youIf you have any questions or require additional information we may be contacted at [redacted] Monday through Friday 8:am to 5:pm PST
The consumers account was assigned to CMRE in January 2016, the first notice was mailed to the consumer in January in compliance with FDCPA, no mail was returnedIn the spirit of fairness we have requested the account be removed from the consumer's credit profile
The consumer is requesting a signed HIPAA release from us for the account assigned to our officeThe release the consumer is looking for is stored in the medical records department at the facility where services were renderedCMRE Financial Services, Incdoes not obtain or store these records, due to HIPAA privacy laws, as they are not needed in order for us to perform the services under the Business Associate Agreement with our clientThe consumer may contact the facility and request the documentation signed at registration, which allows the Covered Entity to provide necessary PHI to Business AssociatesIf the consumer needs any additional information we can be reached at (800) 783-Monday through Friday 7:am to 6:pm PST
The consumer's account was assigned to CMRE in Dec The first notice was mailed to the consumer in December 2015, in compliance with FDCPA, no mail was returnedA second letter was mailed to the consumer in January notifying them that the account was deliqnuent and may be credit reported if not resolved, again no mail was returned and we did not hear from the consumerThe account was credit reported in March of On 05/10/the consumer contacted us by telephone, she stated she had Medicaid at the time of serviceThe CMRE representative requested a copy of the consumer's Medicaid card to verify the informationHad the consumer responded to either of the letters credit reporting could have been avoidedCMRE has closed the account and requested deletion from both Experian and TransUnion, we do not report to Equifax
The account in question was assigned to CMRE on 01/15/for a date of service of 08/30/The information sent to CMRE was provided to our client by the patient at the time of service The patient did not provide a Junior/Senior designation It appears that the credit reporting agencies cross referenced the information provided by the consumer’s son giving his name without the “Junior” and his father’s address rather than his own addressCMRE has notified the credit reporting agencies that they attached the information to an incorrect consumer and has instructed them to delete the information from the consumer’s credit profileThe consumer is being sent a letter confirming that a wrong party deletion has been submittedCMRE regrets any confusion caused by the patient providing his father’s address rather than his own
The consumer’s account was assigned to CMRE on 10/31/for a date of service of 03/24/The first notice was mailed to the consumer on 11/05/13; we did not receive any mail returnedCMRE has not had any telephone conversations with the consumer We received a note from the consumer on 02/27/with a copy of a letter from Los Angeles Fire Department, they are not our client, the consumer is aware that they are not our client as she names our client in this complaint The consumer has not provided CMRE with proof that her debt owed to our client paidCMRE requests the consumer provide proof that our client’s debt was paid this will allow us to investigate furtherAt the consumer’s request we have removed her telephone number from the account
The consumer had four accounts assigned to CMREThe first notice was mailed to the consumer on each account in compliance with FDCPA, no mail was returnedEach first notice was mailed to the address the consumer continues to reside atFDCPA states: " (3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector" The consumer did not request validation until March 2016, well beyond the validation periodA letter was sent on each account as the consumer requested showing who the service provider was, the date of service and the amount due The service provider does not show receipt of any insurance information
CMRE [redacted] did not provide me a HIPPA release that releases my medical information to them,therefore by providing such information they are in VIOLATION of my HIPPA rights
The consumer's account was assigned to CMRE on 11/02/The first notice was mailed to the consumer on 11/05/in compliance with FDCPA, no mail was returnedAlthough we are past validation period we are mailing the consumer validation, should she have further questions she may feel free to contact CMRE directlyWe have updated her credit profile to show the account as in dispute
The account was assigned to CMRE by the service provider with the consumer as the responsible partyThe consumer's request for wrong party deletion was received on 02/23/After investigation we submitted a request to both Experian and TransUnion for wrong party deletionA letter was mailed to the consumer confirming the wrong party deletion on 03/01/On 03/22/we received a telephone call from the consumer stating she did not receive the letter we sent by mail, she requested we email the letterA copy of the letter confirming the wrong party deletion was sent to the consumer by secure email on 03/22/
The consumer’s account was assigned to CMRE on 06/29/12; her date of service was 03/05/Our first letter was mailed to the consumer on 07/05/in compliance with FDCPACMRE received the consumer’s letter by certified mail on 10/06/a full years after our notification that her account was assigned to collections and well past the day validation periodAs a courtesy to the consumer CMRE did mail validation to the consumer on 10/24/well within the day validation period she is stating as part of Texas collection lawThe letter was mailed to the address shown in this complaint as was the original letter sentCMRE has also updated her credit profile to show the account in disputeCMRE is not in violation of any collection lawsShould the consumer wish to discuss this matter further she can feel free to call our toll free number (800) [redacted] ext [redacted] and speak to Mrs***
The consumer's account has been placed on hold and is under review pending additional details from the consumerAfter receiving the complaint an Assistant Manager contacted the consumer to advise of what additional information we are needingThe consumer was advised that she may get multiple bills from different providers for the same date of serviceBecause of this, we have asked the consumer to contact the company she made payment to and verify the bill that she paid to them, and to obtain proof of payment if possibleOnce this information is provided to us we will then reach out to our client to verify paymentThe consumer has been provided with a contact number and extension for the Assistant Manager she spoke to in the event she is needing any additional information
The consumer's complaint is that she never received an invoice from the service providerAs part of our investigation the service provider's records indicate that statements were sent to the consumer on 05/11/15, 06/08/15, and 07/06/The consumer then provided insurance information to the service providerUnfortunately the insurance company denied the claim, "Patient not eligible at time of service"The service provider then sent the consumer statements on 10/26/15, 11/23/and a final statement on 12/21/I have requested validation of the debt be sent to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [No validation provided or receivedNor has respondent provided anything other than lip-service which is what you get on calling their toll free number.] Regards, [redacted]
The consumer's complaint is invalid she misquotes FDCPA, which states: "(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector" The consumer's account was assigned to CMRE in November of The first notice was mailed to the consumer on 12/05/in compliance with FDCPA, no mail was returnedThe validation for the consumer's account is long pastCMRE is not in violation of FDCPA as the consumer did not dispute within the guidelines specified by FDCPAIn an effort to resolve this matter, CMRE has placed validation of the debt in the mail to the consumer at the address shown in this complaint
The consumer has two accounts assigned to CMRE for their minor childAs part of our investigation we contacted our client, each of them have confirmed that they did bill the consumer’s stated Medi-cal insurance and each has confirmed that they received a denial from Medi-cal stating that the patient was not covered for the date of serviceIn order for our client to re-bill Medi-cal at this late date, the consumer must provide an MCform that they can obtain from their social worker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The consumer's complaint is that we are in violation of his HIPAA rights as we are not authorized to have obtained his PHICMRE Financial Services, Inchas a Business Associate Agreement with the Covered Entity which authorizes us to obtain the consumer's necessary PHIThere is no violation of HIPAA as no PHI has been exposed to any unauthorized third partiesIf the consumer needs any additional information, we can be reached at (800) 783-Monday through Friday 7:am to 6:pm PST
The consumer's complaint is that this is an "improper or unauthorized charge" The consumer's account was assigned to CMRE in January The first notice was mailed to the consumer in compliance with FDCPA, to the address the consumer has listed in this complaint; no mail was returnedA second letter was mailed to the consumer on 02/28/informing the consumer that the account may be credit reported if not resolvedAgain no mail was returnedThe consumer has never contacted CMRE directlyThe charge is a valid charge as the consumer voluntarily requested treatment by the service providerAlthough the validation period has past, I have placed validation of the debt in the mail to the consumer today
The consumer's account was assigned to CMRE on 10/12/for a date of service of 05/30/The first notice was mailed to the consumer on 10/18/ CMRE credit reported the consumer's account on 01/23/and updated the report on 12/18/ CMRE did not re-age the accountThe fair credit reporting act allows for credit reporting for seven (7) yearsCMRE is in compliance with FCRA
CMRE Financial Services, Incacknowledges receipt of your inquiryWe have investigated your complaint and are pleased to shed some light into the situationWe have been in receipt of payments made to our office and as a courtesy have blocked the account from reporting to the credit bureaus However, we have not been able to establish a payment plan with you at this timeThe previous notices sent to you are notices that we are required to send since the accounts are being handled by our agencyCurrently we have updated your accounts to show that you have requested us to cease and desist all communications with youIf you have any questions or require additional information we may be contacted at [redacted] Monday through Friday 8:am to 5:pm PST
The consumers account was assigned to CMRE in January 2016, the first notice was mailed to the consumer in January in compliance with FDCPA, no mail was returnedIn the spirit of fairness we have requested the account be removed from the consumer's credit profile