Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I disagree that I ever set up an account with CN Brown, but I accept that they will not pursue this any further I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good Morning, After reconciling the account for Mr [redacted] he has a zero account balance Thank you [redacted] Marketing Manager C.NBrown Company ###-###-####
We apologize for the miss-drop of the fuelThe delivery has been removed from your account and you now have a zero balanceAgain we apologize for the way this issue was handled and the lack of communication on our partShould you have any other concerns please contact us
Yes I fully understand the delays and this is why I submitted the original order days prior the delivery date as your delivery slots get filled in quickThis was exactly the situation I was trying to dodge- running out of fuel and running in circlesI appreciate your delivery at pm yesterday However I have to mention as I forgot to do it in my complaint due to extreme frustration , that the employee name was [redacted] ( I hope I spell this correctly) She took my order but failed to enter it into the schedule and I am glad I called in to verify Next time I would rather talk to [redacted] or [redacted] - those ladies are awesome and always on top of things Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] I never once said that there was definitely water in the deliveryI do however find the timing of the delivery vsthe incident quite suspiciousI also find it a bit insulting that after a good five years of doing business with your company without a single complaint that you would allege that I would fabricate this incidentWhat could I possibly gain from doing this? I don't know with certainty where the water came from but just as your truck does my fuel tank draws off the bottomIt would stand to reason that if I had preexisting water the two weeks before the delivery which were consistently in the negative temperature range would have froze many times overHow much oil was in the truck before the fill? Could there have been ice in the truck floating in the oil? Could some snow or ice been inadvertently introduced into the tank on fill up? Like I said in eleven years nothing like this has ever happened and once again I stand to gain nothing by making this upI have receipts to prove the filter change on the date I said I remedied the situationI have reliable witness who even observed the ice come out of the lineWe are not talking gallons but enough to restrict the systemMy biggest issue however is not the trouble with the furnace as it was the dishonest practice of changing the price and lack of communication after the fact even though I triedI have tried the be reasonable and have not bad mouthed the company in person or on social media but can assure you that if you can't be reasonable this will be the last business you will see from me, my family and friendsI am not asking for anything unreasonable or excessiveI just want what's right, decent and ethical
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I disagree that I ever set up an account with CN Brown, but I accept that they will not pursue this any further I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good Morning, After reconciling the account for Mr [redacted] he has a zero account balance Thank you [redacted] Marketing Manager C.NBrown Company ###-###-####
We apologize for the miss-drop of the fuelThe delivery has been removed from your account and you now have a zero balanceAgain we apologize for the way this issue was handled and the lack of communication on our partShould you have any other concerns please contact us
Yes I fully understand the delays and this is why I submitted the original order days prior the delivery date as your delivery slots get filled in quickThis was exactly the situation I was trying to dodge- running out of fuel and running in circlesI appreciate your delivery at pm yesterday However I have to mention as I forgot to do it in my complaint due to extreme frustration , that the employee name was [redacted] ( I hope I spell this correctly) She took my order but failed to enter it into the schedule and I am glad I called in to verify Next time I would rather talk to [redacted] or [redacted] - those ladies are awesome and always on top of things Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] I never once said that there was definitely water in the deliveryI do however find the timing of the delivery vsthe incident quite suspiciousI also find it a bit insulting that after a good five years of doing business with your company without a single complaint that you would allege that I would fabricate this incidentWhat could I possibly gain from doing this? I don't know with certainty where the water came from but just as your truck does my fuel tank draws off the bottomIt would stand to reason that if I had preexisting water the two weeks before the delivery which were consistently in the negative temperature range would have froze many times overHow much oil was in the truck before the fill? Could there have been ice in the truck floating in the oil? Could some snow or ice been inadvertently introduced into the tank on fill up? Like I said in eleven years nothing like this has ever happened and once again I stand to gain nothing by making this upI have receipts to prove the filter change on the date I said I remedied the situationI have reliable witness who even observed the ice come out of the lineWe are not talking gallons but enough to restrict the systemMy biggest issue however is not the trouble with the furnace as it was the dishonest practice of changing the price and lack of communication after the fact even though I triedI have tried the be reasonable and have not bad mouthed the company in person or on social media but can assure you that if you can't be reasonable this will be the last business you will see from me, my family and friendsI am not asking for anything unreasonable or excessiveI just want what's right, decent and ethical