My wife and I decided to look for a or Jeep Patriot after looking for reliable, cost effective vehicles onlineWe visited and were assisted by a salesmanWe laid out what we wanted, and asked if they could meet our goalsThe offer we wanted wasn't on the table, so we willingly walked away
I was called back in a short time-frame, and asked to return to their location, granted that they had a "great deal from the general manager"When we returned, they offered us the same unsatisfactory deal that we initially walked away from, effectively wasting our time
It wasn't long before getting a message from the salesman, asking me to return on another day, advising that he would give us the deal we wantedWhen I returned yet again, he introduced me to their finance manager, who had no idea we were guaranteed such a ridiculous promise, and was in disbelief when I showed him the conversation I'd had on record from the salesman, showing that offerHe again, offered me the deal we did not want, and I found myself wondering why I was back there
Again, we were lied to, and the offer wasn't givenAfter haggling, I offered to take a longer term at a higher interest rate, albeit temporarily, to get the payment in the range that I wanted, until I could afford to refinance at a later time
They made an exception with the financing institution, and closed on the dealThe deal, however, was subject to circumstances that were agreed upon by all partiesAs I was trading in my vehicle as part of the deal, I would effectively be cancelling the extended warranty on said vehicle and receiving a refundThat refund would be a guaranteed down payment on the new vehicle, with the understanding that it would be signed over to them once I received it
Under this understanding, the dealership held a check from me and made a verbal agreement to hold it until those funds were availableI would sign a check-hold agreement, and return in days to extend itIn days, I did my due diligence to return and fulfill my wordI was advised the paperwork was on lockdown until the next day, as it was on a weekendI called the next day (Monday morning), to reassure our intent to extend the hold when I got off work that evening, and the finance officer agreedWhen I returned to Hurley that evening, I was advised that the check had been pulled and they had failed to keep to their wordI advised the finance officer that the funds weren't availableHe expressed little concern for overdraft fees and negative implications for me, and simply suggested to keep in touch, and it would be acceptable to give them the funds when I received them, as initially agreed
Weeks later, Hurley, via their electronic check provider, made a second attempt to remove the funds from my account, without my knowledge, and in bad faith of our agreementThis time, they succeeded in drafting the funds from my account, causing further damage to my finances
I met with their staff regarding the matter, who refused to immediately rectify the situationI advised them that they made a bad-faith offer and did not use due diligence, or any genuine care, for that matter, to see that they made good on their offerThe effectively broke our agreement, and accepted the fact that their staff "might have" made an agreement which they lacked the authority to doI requested they cut me a check for the amount they took, until I could complete the payment, as was initially agreed - not to mention the excess fees we accumulated due to their error
Though the funds were immediately removed from my account, they refused to acknowledge any request for reimbursement because their third party electronic check provider had not delivered the funds to them, effectively holding me accountable for their internal shortcomings
While the finance officer researched my purchase, I overheard another finance manager and a salesman discussing a potential customer's vehicle offerThey debated on what rebates or discounts to offer this customer, i.emilitary, etcI heard "he's nobody" come up, and remained silentIt was proof enough that, instead of an honest, up front, best offerthese salesman, like any other, will not give their customers the best possible dealThey will deliberate, and haggle, and only give you the offer you want, when they absolutely have to; and even then, in a self-concerned mannerThere's nothing yet that I've experienced to set them apart from dealerships, as a whole, from a customer's perspective
I asked to speak to a higher authority, and was completely deniedI confirmed with the finance officer before leaving, that he accepted the fact that his associates (who were not present, nor willing to be contacted) made a bad faith offer, did not honor that agreement; they would not immediately fix the problem, and in refusing to do so, would leave us financially burdened because of the incompetenceAgain, I was denied any immediate help or escalation, and could only leave to deal with the implications, given someone's word that we'd be contacted laterLittle good an agreement had done with them yet, there is no promise of more
My wife and I decided to look for a or Jeep Patriot after looking for reliable, cost effective vehicles onlineWe visited and were assisted by a salesmanWe laid out what we wanted, and asked if they could meet our goalsThe offer we wanted wasn't on the table, so we willingly walked away
I was called back in a short time-frame, and asked to return to their location, granted that they had a "great deal from the general manager"When we returned, they offered us the same unsatisfactory deal that we initially walked away from, effectively wasting our time
It wasn't long before getting a message from the salesman, asking me to return on another day, advising that he would give us the deal we wantedWhen I returned yet again, he introduced me to their finance manager, who had no idea we were guaranteed such a ridiculous promise, and was in disbelief when I showed him the conversation I'd had on record from the salesman, showing that offerHe again, offered me the deal we did not want, and I found myself wondering why I was back there
Again, we were lied to, and the offer wasn't givenAfter haggling, I offered to take a longer term at a higher interest rate, albeit temporarily, to get the payment in the range that I wanted, until I could afford to refinance at a later time
They made an exception with the financing institution, and closed on the dealThe deal, however, was subject to circumstances that were agreed upon by all partiesAs I was trading in my vehicle as part of the deal, I would effectively be cancelling the extended warranty on said vehicle and receiving a refundThat refund would be a guaranteed down payment on the new vehicle, with the understanding that it would be signed over to them once I received it
Under this understanding, the dealership held a check from me and made a verbal agreement to hold it until those funds were availableI would sign a check-hold agreement, and return in days to extend itIn days, I did my due diligence to return and fulfill my wordI was advised the paperwork was on lockdown until the next day, as it was on a weekendI called the next day (Monday morning), to reassure our intent to extend the hold when I got off work that evening, and the finance officer agreedWhen I returned to Hurley that evening, I was advised that the check had been pulled and they had failed to keep to their wordI advised the finance officer that the funds weren't availableHe expressed little concern for overdraft fees and negative implications for me, and simply suggested to keep in touch, and it would be acceptable to give them the funds when I received them, as initially agreed
Weeks later, Hurley, via their electronic check provider, made a second attempt to remove the funds from my account, without my knowledge, and in bad faith of our agreementThis time, they succeeded in drafting the funds from my account, causing further damage to my finances
I met with their staff regarding the matter, who refused to immediately rectify the situationI advised them that they made a bad-faith offer and did not use due diligence, or any genuine care, for that matter, to see that they made good on their offerThe effectively broke our agreement, and accepted the fact that their staff "might have" made an agreement which they lacked the authority to doI requested they cut me a check for the amount they took, until I could complete the payment, as was initially agreed - not to mention the excess fees we accumulated due to their error
Though the funds were immediately removed from my account, they refused to acknowledge any request for reimbursement because their third party electronic check provider had not delivered the funds to them, effectively holding me accountable for their internal shortcomings
While the finance officer researched my purchase, I overheard another finance manager and a salesman discussing a potential customer's vehicle offerThey debated on what rebates or discounts to offer this customer, i.emilitary, etcI heard "he's nobody" come up, and remained silentIt was proof enough that, instead of an honest, up front, best offerthese salesman, like any other, will not give their customers the best possible dealThey will deliberate, and haggle, and only give you the offer you want, when they absolutely have to; and even then, in a self-concerned mannerThere's nothing yet that I've experienced to set them apart from dealerships, as a whole, from a customer's perspective
I asked to speak to a higher authority, and was completely deniedI confirmed with the finance officer before leaving, that he accepted the fact that his associates (who were not present, nor willing to be contacted) made a bad faith offer, did not honor that agreement; they would not immediately fix the problem, and in refusing to do so, would leave us financially burdened because of the incompetenceAgain, I was denied any immediate help or escalation, and could only leave to deal with the implications, given someone's word that we'd be contacted laterLittle good an agreement had done with them yet, there is no promise of more