CNR3 properties LLC

This is in response to the letter CNR Properties received with additional information regarding Revdex.com complaint [redacted] The buyer states that they did not see [redacted] , but CNR Properties' real estate agent provided a copy of the report to both the buyer's settlement Company and real estate agent prior to the settlement(See attached emails)The buyer states that the home inspection report shows the condition of the columns and joists were satisfactory, however, the home inspection report page (Attachment 3) leaves the condition of the beams blankThe report from [redacted] clearly states there was no current pest infestation, but there was prior termite damage and signs of prior termite treatmentThe buyer states that a new 6xcenter column and 6xbeam were hiding termite damageHowever, the [redacted] technician was able to see the termite damage without moving any Columns or beamsNo termite infestation was notice during the time CNR Properties owned this house, and any termite treatment occurred prior to our buying this house.it is unfortunate that the buyers were not provided the termite report by their real estate agent or their Settlement Company and that their home inspector did not see the termite damage in the beam prior to settlementThe buyers may want to discuss this with their home inspector, real estate agent, and settlement companyCNR Properties did not intentionally do anything to hide this damage from the buyersWe feel that we have lived up to our responsibilities in the sales contract.Sincerely,Mary D [redacted]

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I am rejecting this response because:
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** *** said we should have an inspection and arraigned for Inspect-a-HomeTheir report (on page 23) shows columns and joists were in satisfactory conditionWe did not see *** *** * *** *** *** report showing signs of termite damageWe first noticed cracks in the plaster in October and internal doors are hard to openWe had the cracks repaired but they showed again in December and continued to growWe had *** *** *** inspect the columns and joistsThey discovered that the center column was a new 6xlaying on the floor with a 6xset on top of it They were positioned such that they hid the original column foundation’s hole in the basement floorThey were easily moved away because they were not providing structural support and they hid termite damage in the 2xjoists*** is scheduled to replace the 2x10xfeet and install jacks
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Subject: Response to Complaint ***The tenant is requesting Sprorated rent refund for vacating the property earlyTheir lease terminated May We did not ask them to vacate early, the lease does not have any provision for prorating rent upon an early departure, nor did the tenant
at any time ask either verbally or in writing for prorated rentPrior to the start of the lease (May 2013) the whole house was freshly painted, new carpet andpad installed throughout and a new range installed in kitchenThe tenant states, in his complaint, that on May at the walk-through with the propertymanager, the house "was in perfect condition." He was told that the owners would conductan inspection and results would be provided to himHe did not ask to be present at that inspectionThe lease states the following:aLessee shall quit and Surrender the demised premises and appurtenances in as good astate and Condition as was at the commencement of this lease, reasonable use and wear thereof and damages by the elements exceptedLessee will ensure that the Demised Premises is thoroughly cleaned, including Kitchen, baths, all appliances, floors, walls and windows; grass is cut; trash is removed; and all lightbulbs and smoke detectors are in working orderbIt also states:iDamage to the Cooktop range by Lessee's improper use or failure to keep cleanwill result in a fine of SliLessee agrees to arrange for and pay the costs of having the existing carpeting inthe premises cleaned and deodorized by a professional company acceptable to the lessor at the termination of occupancyA paid receipt must be provided to the lessor before additional security deposit is returnediiiLessee shall not "make alterations to the demised premises without the priorwritten consent of Lessor." vLessee shall be responsible for damage caused to the demised premises bylessee's negligence and that of Lessee's family or invitees and guests VThe Lessee shall pay for any repairs or replacements made necessary due todeliberate, accidental or negligent acts or omissions of the Lessee, Lessee's family, guests, employees or pet(s) On July 2016, we provided in writing to the tenant how the security deposit would beallocated to resolve issues with the condition of the house.aThe carpets in the basement had a terrible odorThere were stains on the carpets in themaster bedroom and the living roomThe tenant did not provide a paid receipt, as the lease required, from a professional carpet cleaning companyWe were going to have his carpet cleaner return to correct the issues, but the tenant refused to tell us the Sname of the company he usedWe had a cleaning service evaluate the basement and was told that since the carpets had been improperly cleaned, the odor could not be removed and the carpets and pad needed to be replaced and floor sanitizedThe remaining carpets were cleaned and the stains in the master bedroom and living room were removedCosts were allocated to the security deposit.bThe cooktop was badly scratched, so the security deposit was charged per terms of thelease.cOther issues were identified to tenant, with supporting photos providedTotal cost to resolve issues was $more than the $security deposition tenants account.ACCounting was provided to tenantWe did not request tenant provide additional funds

This is in response to the letter CNR Properties received with additional information regarding Revdex.com complaint [redacted]1. The buyer states that they did not see [redacted], but CNR Properties' real estate agent provided a copy of the report to both the buyer's settlement Company and real estate agent prior to the settlement. (See attached emails). 2. The buyer states that the home inspection report shows the condition of the columns and joists were satisfactory, however, the home inspection report page 23 (Attachment 3) leaves the condition of the beams blank. 3. The report from [redacted] clearly states there was no current pest infestation, but there was prior termite damage and signs of prior termite treatment. 4. The buyer states that a new 6x6 center column and 6x6 beam were hiding termite damage. However, the [redacted] technician was able to see the termite damage without moving any Columns or beams. 5. No termite infestation was notice during the time CNR Properties owned this house, and any termite treatment occurred prior to our buying this house.it is unfortunate that the buyers were not provided the termite report by their real estate agent or their Settlement Company and that their home inspector did not see the termite damage in the beam prior to settlement. The buyers may want to discuss this with their home inspector, real estate agent, and settlement company. CNR Properties did not intentionally do anything to hide this damage from the buyers. We feel that we have lived up to our responsibilities in the sales contract.Sincerely,Mary D[redacted]

TO Whom It May Concern,This is in response to your letter containing a copy of the complaint submitted about issues with the house at [redacted] The letter was incorrectly addressed to [redacted] instead of CNR Properties LLC, the prior owner of the...

property.The complaint referenced cracking plaster and termite damage in some beams.Prior to settlement on May 13, 2016, two inspections occurred as specified in the contract:1. CNR Properties hired [redacted] to conduct the termite/pest inspection as the contract required. The inspection report (see attachment) was provided to the buyers. The report, Page 1 section 2 B. 3 and Page 2 Inspector's Statement of Visible Damage, clearly states that a beam in the basement shows signs of termite damage, and that there was visible evidence of previous treatment. The page 1 of the report also states the following: "it should be understood that some degree of damage, including hidden damage, may be present. If any questions arise regarding damage indicated by this report, it is recommended that the buyer or interested parties contact a qualified structural professional to determine the extend of damage and the need for repairs. "Page 2 of the report marked with XX the location of the damaged beam on a graph. It also states "if x appears on the graph, it is advisable that a qualified building expert inspect the property to determine what effect, if any, the infestation/damage has upon the structural integrity of the property."2. The buyer's contracted for their own home inspection. The buyers requested CNR Properties address several items identified in the Home Inspection Report, an agreement was made between Seller and Buyer and the Home Inspection Contingency was removed. None of the items mentioned in the Revdex.com complaint were identified during this process.CNR Properties did not intentionally do anything to try to hide any structural problems or termite damage. The buyers were provided the information on the termite damage and had the opportunity to 1. Cancel the contract, or 2. Consult a structural professional, but chose neither. They chose to proceed to settlement. If other issues have surfaced since settlement that existed prior to settlement, then the new owners should contact their home inspector about the quality of their home inspection.Sincerely,Mary D[redacted]