CNS Plumbing Services

Hi: I will meet with Lawyer on Wednesday Dec 10th

Review: I hired [redacted], the owner of CNS Plumbing the beginning on Sep 2014.He came out that day to take a look at what needed to be done. He was scheduled to install my sink September 17th. He came out to my house and told me he didn't realize it was an apron front sink and that he couldn't install the sink before our counter tops. I asked him why he didn't mention that at the consult. He said that was his fault. He then took out our old sink and left. He had his guys come out on September 26th and cut 2 pieces of wood to set the sink on so that when the counter top was laid, it could slide under. They were here for all of 5 min and requested the full amount of $250. I paid them with a check, not knowing this was the wrong thing to do since the job wasn't done. Our countertops were installed Oct 16th and I called [redacted] a few days before to let him know. It took an email and 2 phone calls to get him to finally text me. He said he could be at my house that Saturday and I said noon would work.at 12:18 I texted him and asked where he was and he asked if I was home. I said yes we had scheduled a 12:00 install. He got to the house and started to look at what needed to be done. He told me he could install the sink because the part we had wouldn't fit with the new sink and we needed new turn valves. At this point I would think he would go to [redacted]ot and get the parts he needed to finish the job but he had my husband go. While he was there he took the correct part we needed out of his truck and told me to send my husband a picture of it. Not only did he not go get the part himself, he had the exact part and didn't use it. While my husband was gone he said he had to go to another job and he left. I immediately texted him back saying we had the parts. I did not hear back from him until 5:17 that evening saying he was in Tahoe for the weekend. He told me Monday at noon. He texted me at 11:50 and said he could be there at 3. I asked for my money back and he is refusing to refund me.Desired Settlement: I paid him $250 for a sink installation. Since he did come out and remove the old sink I will only ask for $150 back. This is a lot of money for me and I feel like I got taken advantage of.

Business

Response:

Hi: I will meet with Lawyer on Wednesday Dec 10th