C.N.W. Siding and Window Company, Inc.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our warranty says we are covered for 10 years on the outdoor unit, compressor, outdoor coil, and functional parts and labor. The 20 minute trip from [redacted] to [redacted] does not justify the charge unless labor is part of the charge.The person doing the check said our Curio cabinet was to close to the air intake causing the problem. He told us to move it out and see if it helped. We did and it didn't help. He said if that didn't fix the problem, he didn't know what else to do. It didn't fix the problem. We never called them back because of what the service man said. Ihe cabinet he wanted us to move was there when they installed the unit and the system worked ngood until they did the annual inspection on the unit. After the inspection we started getting the dust in the house. I think that justifies a check without the labor charge. The trip fee is a hidden charge.When the person came to talk to us about installing the unit, we were made to understand that we would not be charged for anything except the intake filter and the annual inspection. On the annual inspections they were suppose to find something wrong and replace that part at no charge to us, and do that every year for the 10 year period. At the end of that 10 year period we would be looking at a complete new system. So we wouldn't have anything to worry about. That is not in the contract. That is just verbal. Anyway they don't do that either, but I understand that. The hidden trip fee, I do not understand.I paid the fee. If nothing is done about it, I understand that too.
Regards,
[redacted]

As Mr [redacted] noted he does have an extended warranty from the [redacted] Company. It covers repairs on his equipment for 10 years, it does not cover maintenance. Mr [redacted] is complaining that we charged him for coming out to investigate a dust issue in his house, according to the Terms and Conditions this...

is not covered by his warranty, I have highlighted multiple paragraphs that explains whats covered and whats not covered. This is a no failure call and according to the T&C is not covered.Thanks [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]