CNY Property Management Inc.

I WILL FORWARD THE COMPLAINT TO OUR ATTORNEY

March 2, To Whom it May Concern, The contract between CNY Property Management and *** *** *** ended on January 31st, After final accounting proceedings, CNY Property Management had issued a check for *** *** *** on February 13th, with check number ***On
February 27th, 2015, the check for *** *** *** cleared CNY Property Managements account***, *** and *** have all spoken with *** on numerous occasions regarding his property on the phone and via emailAt this time, we have completed all *** *** *** requests at this timeEnclosed is a copy of the cancelled check that he has received and cashedWe all remain puzzled by this Revdex.com, Inc. Thank you *** *** Property Manager

Complaint Detail / Problem Complaint Type:Customer Service Issues select Problem: This is a BAD management company run by the following: Pamela ***, John *** ***, and Stephanie ***They do not pay you on time and when you try getting a hold of themThey make all kinds of excuse why you did not receive your checkLost in the mailit was sent late, Not sure why you did not received your check, etc the list goes on and onIt is always guarantee to be lateWeeks or even months lateI have evidence to prove it*** *** *here are other people saying the something on their *** and ***unsatisfied customers.*** *** * *** ***Billing Adjustment select Desired Outcome: consumers needs to know more about this company's business practiceThey are dishonest

We at CNY strive hard in customer serviceWe may not always be available to answer calls or returns emails the same day but we do try hard to answer every call and respond to every emailWhen we send checks, we do not always use tracking numbersThe owners checks did go in the mailThey take
longer due to the owner being out of the country, they would some times take up to weeksThe owner received the check with in the first week of the month and cashed it on the 12th of February

called number several times and left message no answer and nobody calls you back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I...

would like to have a date when management can give to have the repairs resolved. I do not believe that an attorney would be able to fix the repairs.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.I would like to have a date when management can give to have the repairs resolved. I do not believe that an attorney would be able to fix the repairs.
Regards,[redacted]

We at CNY Property Management strive to keep our owners happy. At this time, Edward Jenkins is paid up in full and is up to date. As the bank held his one deposit, he was unable to view the funds. Both checks have been deposited and his checks are now being mailed to avoid the bank issues. We are...

still managing his property and working hand in hand with him.

This company posts rentals on [redacted] however doesn't call back prospective renters. I have tried multiple times and left many messages yet no one will call back.
Not exactly good business practice.
October 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is true that rent has not been paid because of the multitude of repairs that are not only needed for my apartment but also other apartments and the building itself. The complaints that have been made against this business is with the Code Enforcement. An inspector who looked at my apartment spoke about outstanding repairs needed in other buildings. Due to the lack of repair the maintenance men have repeatedly found homeless people living in an apartment that has a broken window. The repairs that were finally made after this particular complaint were completed for my own apartment except for the front door. The repairs they made were very easy. A leaking garbage disposal was removed and straight plumbing were put in and new door knobs were put on the internal doors. The solution the repairmen came up with for my front door were adhesive weather strips that ended up making it difficult to lock my door. Then they started to come off because they were no better than stickers. The problems that are the most major that are being ignored are my front door and the door to the building. The door to the building works well enough for it not to be an issue with Code Enforcement but not well enough for the people who live in the building to lock the door without it jamming. Therefore many people do not lock the doors because they would not be able to get back in. That leaves it open for the people in the neighborhood and other homeless to come and sleep in our building at night and smoke illegal drugs. All the time my apartment and the apartment of the neighbors smell like spike because of the people who do not live here smoking in the hallways. I am home every day and watch pretty closely what the maintenance man does and does not do. Prompt service has only come because of the multiple complaints I have been able to make with different companies. When the apartment I live in is secure enough to not have the neighborhood smoking in the halls then we will most definitely continue a payment arrangement. The arrangements made before were based on the repairs that were not made more than financial difficulty. An eviction would not stop the complaints that will come from these buildings because I have been educating and speaking with other people in the building. They are just as sick of the lack of care for their building as I am.
Regards,[redacted]

January 15th, 2015 CNY Property Management has an AAA rating and has never had a complaint. We find this complaint ludicrous. We are at the property every other day if not every day cleaning the buildings and hallways. We have fixed both of these items in the past and will continue to do so. As soon as we received this complaint, we dispatched a maintenance worker and completed the work. Once the work was complete, we asked the tenant to sign off on the work order. Enclosed please find a copy of the work order related to the complaint. We believe this tenants complains stems from her not paying her rent. We have made many attempts to set up a payment arrangement through emails. She has failed to follow through on her arrangement and at this time we are proceeding with eviction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is true that rent has not been paid because of the multitude of repairs that are not only needed for my apartment but also other apartments and the building itself. The complaints that have been made against this business is with the Code Enforcement. An inspector who looked at my apartment spoke about outstanding repairs needed in other buildings. Due to the lack of repair the maintenance men have repeatedly found homeless people living in an apartment that has a broken window. The repairs that were finally made after this particular complaint were completed for my own apartment except for the front door. The repairs they made were very easy. A leaking garbage disposal was removed and straight plumbing were put in and new door knobs were put on the internal doors. The solution the repairmen came up with for my front door were adhesive weather strips that ended up making it difficult to lock my door. Then they started to come off because they were no better than stickers. The problems that are the most major that are being ignored are my front door and the door to the building. The door to the building works well enough for it not to be an issue with Code Enforcement but not well enough for the people who live in the building to lock the door without it jamming. Therefore many people do not lock the doors because they would not be able to get back in. That leaves it open for the people in the neighborhood and other homeless to come and sleep in our building at night and smoke illegal drugs. All the time my apartment and the apartment of the neighbors smell like spike because of the people who do not live here smoking in the hallways. I am home every day and watch pretty closely what the maintenance man does and does not do. Prompt service has only come because of the multiple complaints I have been able to make with different companies. When the apartment I live in is secure enough to not have the neighborhood smoking in the halls then we will most definitely continue a payment arrangement. The arrangements made before were based on the repairs that were not made more than financial difficulty. An eviction would not stop the complaints that will come from these buildings because I have been educating and speaking with other people in the building. They are just as sick of the lack of care for their building as I am.
Regards,
[redacted]

March 2, 2015 To Whom it May Concern, The contract between CNY Property Management and [redacted] ended on January 31st, 2015. After final accounting proceedings, CNY Property Management had issued a check for [redacted] on...

February 13th, 2015 with check number [redacted]. On February 27th, 2015, the check for [redacted] cleared CNY Property Managements account. [redacted], [redacted] and [redacted] have all spoken with [redacted] on numerous occasions regarding his property on the phone and via email. At this time, we have completed all [redacted] requests at this time. Enclosed is a copy of the cancelled check that he has received and cashed. We all remain puzzled by this Revdex.com, Inc.      Thank you [redacted] Property Manager

We at CNY Property Management do not hold any money. We issue the payments at the beginning of the following month. We have emailed this owner on several occasions in response to work that needs to be complete and regarding the payments in regards to the bank. When we issued payments at first, the...

checks would be placed in the owners name and not the LLC name that the account was open under.  Chase bank would not allow us to deposit the check with out being in the LLC name. We have had multiple issues with other owners.  I informed the client that we would have to reissue the check and the have the owner sign a new one as he is the only authorized signer on the checks.  Once the check was signed, the check was deposited into the account. One of the checks was a bank error from June of 2015.  The client just realized the error in December and contacted them. We informed the client that we would have to contact the bank as we closed that particular account due to fraudulent activity.  Once we verified with the bank regarding the error, the check was re-issued for the difference and placed in there account. We have worked with the client for the past 5 years and we continue to work with the client striving to make improvements.