Co-Crete Coatings LLC

Our grinding is designed? percent dustless we abide by all OSHA? silica laws and use dust collection equipment for our protectionHowever when polishing uneven surfaces there is a chance that a little dust can escape from the shroud if grinder is not laying flatMrs [redacted] was made aware of the possibility of some dust that can happen in the polishing processWe understand we did create a little dust but stopped immediately once we noticed itAt that point we offered Mrs [redacted] two options:We remove counters, polish outside and reinstallShe said no.We overlay counter top to customers likingShe agreed to this option and we made her sample boards which required time and materials and charged her no moneyShe approved one of our sample boards and we were set to complete work Monday the 25thMrs [redacted] canceled on Sunday the 24thHer exact words were "unfortunately our realtor said we cannot do them and now we have to replace them" (attached is a screen shot of that exact conversation) Keep in mind we have a written contract in place with Mrs***'s signatureAt no point in time did she request that I pay for her new countertopsThe fact that she did not let us complete the process of refinishing the countertops (per our contract) and requesting that we buy her new ones is completely unfairNot to mention Mrs***? became very hostile with Hector screaming at him and cursing at him over the phoneWe will not let our employees engage in a hostile work environment and decided simply to remove him from the situationAs far as the flaking on her countertop this was caused from delamination and is an easy fix, it can be stripped with an eco friendly productAll of our countertop products are percent food safe and we can provide material data sheets to prove itWe tried to explain this to Mrs [redacted] before she became hostile with Hector and began cursing at him over the phoneWe as contractors also have rights just like customers do, nobody deserves to be harassed or cursed at the way that Hector wasAlthough we do have a contract in place we have not charged Mrs [redacted] a single penny for the work that was performed, and for the time and materials we used to maker her sample board per her requestAt this point, we cannot return to a hostile work environment and ask that Mrs [redacted] accept our apologies for the circumstances that arisedOn our behalf we are willing to void the $1,contract that we have in placeWe simply cannot pay for new countertops when we were not given an opportunity to honor our contract by? refinishing the countertops?

Our grinding is designed percent dustless we abide by all OSHA silica laws and use dust collection equipment for our protectionHowever when polishing uneven surfaces there is a chance that a little dust can escape from the shroud if grinder is not laying flatMrs*** was made
aware of the possibility of some dust that can happen in the polishing processWe understand we did create a little dust but stopped immediately once we noticed itAt that point we offered Mrs*** two options:We remove counters, polish outside and reinstallShe said no.We overlay counter top to customers likingShe agreed to this option and we made her sample boards which required time and materials and charged her no moneyShe approved one of our sample boards and we were set to complete work Monday the 25thMrs *** canceled on Sunday the 24thHer exact words were "unfortunately our realtor said we cannot do them and now we have to replace them" (attached is a screen shot of that exact conversation) Keep in mind we have a written contract in place with Mrs***'s signatureAt no point in time did she request that I pay for her new countertopsThe fact that she did not let us complete the process of refinishing the countertops (per our contract) and requesting that we buy her new ones is completely unfairNot to mention Mrs*** became very hostile with Hector screaming at him and cursing at him over the phoneWe will not let our employees engage in a hostile work environment and decided simply to remove him from the situationAs far as the flaking on her countertop this was caused from delamination and is an easy fix, it can be stripped with an eco friendly productAll of our countertop products are percent food safe and we can provide material data sheets to prove itWe tried to explain this to Mrs*** before she became hostile with Hector and began cursing at him over the phoneWe as contractors also have rights just like customers do, nobody deserves to be harassed or cursed at the way that Hector wasAlthough we do have a contract in place we have not charged Mrs*** a single penny for the work that was performed, and for the time and materials we used to maker her sample board per her requestAt this point, we cannot return to a hostile work environment and ask that Mrs*** accept our apologies for the circumstances that arisedOn our behalf we are willing to void the $1,contract that we have in placeWe simply cannot pay for new countertops when we were not given an opportunity to honor our contract by refinishing the countertops

Complaint: ***
I am rejecting this response because: Hector left the job unfinished. He said he would take the "polish" off the counters and left my house. I was forced to remove my countertops to get my life back together. They were unusable for almost a week before he returned to finish the deck and proceeded to leave. I was home waiting for him to come inside after he finished the deck. That's when I texted him. He NEVER offered to come back. I have another worker who was at my house when the sanding was happening that will be an eye witness to the MASSIVE amount of dust that was in the air. You said it was dustless...A LIE! And then the lies keep coming. Hector did not make ANY samples for us. They were already made and pretty beat up, as he recognized in a conversation. He did not offer to remove the counters and refinish them because they would break, his words, not mine. More LIES. I have multiple witnesses to the interactions between Hector and myself including the F* bombs that I threw at him for being the most unprofessional person I've ever come in contact with and a complete liar. I was patient and decent to him considering the circumstances. Disgusting way to do businessI have proof he buffed up the side of my refrigerator, left dust all over my newly finished hardwood floors and left my countertops peeling with chemicals so they weren't usable. $is being generous considering I have not been able to cook or use my kitchen for two weeks now.
Regards,
*** ***

Our grinding is designed? percent dustless we abide by all OSHA? silica laws and use dust collection equipment for our protectionHowever when polishing uneven surfaces there is a chance that a little dust can escape from the shroud if grinder is not laying flatMrs*** was made
aware of the possibility of some dust that can happen in the polishing processWe understand we did create a little dust but stopped immediately once we noticed itAt that point we offered Mrs*** two options:We remove counters, polish outside and reinstallShe said no.We overlay counter top to customers likingShe agreed to this option and we made her sample boards which required time and materials and charged her no moneyShe approved one of our sample boards and we were set to complete work Monday the 25thMrs *** canceled on Sunday the 24thHer exact words were "unfortunately our realtor said we cannot do them and now we have to replace them" (attached is a screen shot of that exact conversation) Keep in mind we have a written contract in place with Mrs***'s signatureAt no point in time did she request that I pay for her new countertopsThe fact that she did not let us complete the process of refinishing the countertops (per our contract) and requesting that we buy her new ones is completely unfairNot to mention Mrs***? became very hostile with Hector screaming at him and cursing at him over the phoneWe will not let our employees engage in a hostile work environment and decided simply to remove him from the situationAs far as the flaking on her countertop this was caused from delamination and is an easy fix, it can be stripped with an eco friendly productAll of our countertop products are percent food safe and we can provide material data sheets to prove itWe tried to explain this to Mrs*** before she became hostile with Hector and began cursing at him over the phoneWe as contractors also have rights just like customers do, nobody deserves to be harassed or cursed at the way that Hector wasAlthough we do have a contract in place we have not charged Mrs*** a single penny for the work that was performed, and for the time and materials we used to maker her sample board per her requestAt this point, we cannot return to a hostile work environment and ask that Mrs*** accept our apologies for the circumstances that arisedOn our behalf we are willing to void the $1,contract that we have in placeWe simply cannot pay for new countertops when we were not given an opportunity to honor our contract by? refinishing the countertops?

Complaint: [redacted]
I am rejecting this response because: Hector left the job unfinished.  He said he would take the "polish" off the counters and left my house.  I was forced to remove my countertops to get my life back together.  They were unusable for almost a week before he returned to finish the deck and proceeded to leave.   I was home waiting for him to come inside after he finished the deck.  That's when I texted him.  He NEVER offered to come back.  I have another worker who was at my house when the sanding was happening that will be an eye witness to the MASSIVE amount of dust that was in the air.  You said it was dustless...A LIE! And then the lies keep coming.  Hector did not make ANY samples for us.  They were already made and pretty beat up, as he recognized in a conversation.  He did not offer to remove the counters and refinish them because they would break, his words, not mine.  More LIES.  I have multiple witnesses to the interactions between Hector and myself including the F* bombs that I threw at him for being the most unprofessional person I've ever come in contact with and a complete liar.  I was patient and decent to him considering the circumstances.  Disgusting way to do business. I have proof he buffed up the side of my refrigerator, left dust all over my newly finished hardwood floors and left my countertops peeling with chemicals so they weren't usable.  $1500 is being generous considering I have not been able to cook or use my kitchen for two weeks now.  
Regards,
[redacted]