Co-Operative Moving & Storage

*** *** signed an agreement clearly indicating the total for all services including tax as
$1,He made a deposit of $via credit card with a balance due of $573.54, which he authorized Suburban to automatically charge $+tx per month for the remaining months of the agreementHaving multiple target pests like Rodents and Roaches requires us to charge a higher initial fee for the time it will take to get the problem under control
As stated on the agreement “Target areas: Treat kitchen, bathroom, basement and exterior perimeter of foundation for German roachesInstall rodent bait stations on exterior perimeter of house, install snap traps on interior of basement and attic and under
kitchen sink.”
Suburban Technicians have spent almost hours performing exterminating services at this home including treating for German Roaches, installing Exterior Rodent Bait Stations, setting Snap Traps and sealing up holes behind the stove using excluder
And we have another visit set for October 25th to follow -up on the work
This is the 2nd time that *** *** has contracted our services for this location so he should be familiar with our pricingWe cannot reduce the price of our service by almost 50% as *** *** has requested but would be willing to make adjustments to the length or type of the service agreement and will attempt to reach out to *** ***

There is no contract that I know of, all I can say is the salesman shoved a laptop in front of me, saying he needed my signature so the credit card could be used for the $a month for months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted].   We were surprised to receive this complaint from [redacted], we were not aware of any issues prior to your correspondence.   The customer signed up for a 60-day service for small ants on June **, 2016, the initial service visit was June **, and we performed two...

follow-up visits July * and July *. The customer called us on July ** and stated they were not happy that ants were still present and we were going back July ** to inspect and retreat.   We received the Revdex.com complaint the next day and it is unfortunate the customer did not share these complaints with us prior to taking this step. We never want anyone to feel they did not receive the service or treatment they deserved. With pest control you cannot guarantee results, you can only guarantee service and sometimes multiple visits are required to handle an infestation.   We were also unaware the customer had not received their agreement, occasionally the email is directed to a spam folder. Once informed, the agreement was sent and we apologize for any confusion this may have caused.   Since receipt of the complaint, we immediately reached out to the customer and came to a satisfactory resolution. We are a local family owned company and our reputation is everything, our customers do not need outside agencies to resolve any issues, we wish the customer could have communicated directly with us; the results would have been the same.