Co-signing.com

I hired co-signing.com to provide me with a co-signer back in August. They charged me *** for this service and told me if I didn't get approved for an apartment for whatever reason, I would get a 100% money back guaranteed. I've since tried many times to get in touch with them which I have been up until two weeks ago and the recording now says after conversing with them many times since August that I'm now not in the range for calling them! I need this money so when I apply for an apartment, this will go towards my first months rent. Just two weeks ago I received an email saying I was scheduled for a refund. I haven't gotten it yet nor has anyone from that company replied back to any of my numerous emails after giving them the address they asked for when mailing my check/refund. I'm on social security and need this money ASAP. Please help me by contacting them to find out why I haven't received my refund they guaranteed. They have a large website and it states you would get a 100% refund. I'm in dire need of this money. Your quick response will be gratefully appreciated in this matter. Please call me to discuss this matter further. The agents whom I've been speaking with were *** and *** Thank you.

***
XXX-XXX-XXXX
Product_Or_Service: Co-signing service