[redacted] is in receipt of the consumer complaint dated June *, in regard to the attached referenced matterAlso noting, the original Revdex.com complaint received was forwarded to InComm ( Program Manager/Processor for Bancorp) As [redacted] does not maintain customer account information, below is the direct response from InCommI am unable to confirm if they have directly connected with the cardholder [redacted] has not communicated with the cardholder as this was handed over for direct handling with the processor Per InComm: [redacted] ’s OneVanilla [redacted] received several preauthorization requests from the merchant Econo Lodge on May **, for amounts ranging from $to $which were all denied due to insufficient fundsAs per our terms and conditions it states; “With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Card may be “preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase Once the final payment amount is received, the preauthorization amount on hold will be removedDuring this time, you will not have access to preauthorized amounts If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.” On the same date, May **, 2017, a preauthorization request for $was approved This transaction settled on May **, for an amount of $ The available balance on the card is $and we encourage [redacted] to use the card to deplete the balancePlease note the terms and conditions still apply and are available via our website [redacted] We truly value our OneVanilla cardholders and sincerely apologize for any inconvenience this has caused [redacted] >END< Sincerely, Trinita R [redacted] Consultant Customer Operations Specialist [redacted] | Global Contact Center Management [redacted]
Hello- [redacted] is in receipt of the referenced consumer concern, dated 7/ [redacted] regarding [redacted] giving out their company phone number After our research in a review of all globally active [redacted] owned phone numbers written and/or systemic, we have been unable to determine how the phone number in question would have been provided by [redacted] [redacted] also has no direct affiliation with NKN Marketing Sincerely, Trinita R [redacted] Consultant Customer Operations Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I do not accept the assertion that it is completely outside of the control of [redacted] as our phone number is being erroneously printed on [redacted] 's statements but I will proceed in faith that they will work to resolve the issue Sincerely, [redacted]
At this time, I have been contacted directly by MasterCard International regarding complaint ID [redacted] My complaint IS RESOLVED subject to my receiving the $check in the mail as per the attached document [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, As a follto Complaint ID No [redacted] , Mastercard has confirmed with the cardholder’s issuing bank that their team used “RPCS”, Recurring Payment Cancellation Service, to block the merchant from billing the account The Mastercard Assistance Center has also contacted the cardholder to verify the recurring payment has stopped The cardholder advised he will check to see of the charge occurs again this month The Mastercard Assistance Center also provided him, their contact number should the cardholder need additional assistance Merchant banks and issuing banks sign up for a MC program that enables recurring payments for subscription type services like telephone, utilities, etcas a benefit to cardholders, so payments are made timely If you change your card number and you have recurring payments to pay your monthly bill on that card number, your bank and merchant will bill your new account If you wish to stop a recurring payment, please contact the merchant Regards, Tracy H [redacted] Specialist Global Contact Center Management Mastercard [redacted] ** [redacted]
Hello- Mastercard is in receipt of the consumer complaint dated March *, in regard to the attached referenced matterOur response is noted below Please be advised that Mastercard does not maintain accountsAs a result, any account information is maintained by the bank or financial institution that issues the Mastercard card and it is the bank or financial institution that also would close a credit card account, and reverse fraudulent charges made as noted within the complaint Mastercard has handed over the details of the complaint to Synchrony for direct handlingIn addition, the cardholder should reach out to Synchrony for further direct support with the matter Sincerely, Trinita R [redacted] Consultant Operations & Technology [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Those calling us are telling us that when they call [redacted] to question a charge on the invoice, [redacted] is telling them to contact the vendor and giving out our phone number even though we are not the vender [redacted] needs to remove our phone number from the profile of NKN Marketing as we are not affiliated with them in any way [redacted] needs to stop giving out our phone number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello- In reference to the above complaint, below is [redacted] ’s response: [redacted] has directly reached out to [redacted] to collect additional factsWe have determined the source of the issue, is outside of [redacted] ’s direct authority to resolve as this may be related to a third party vendor that we are still working to identifyIn speaking with [redacted] , it was communicated we will partner directly with him until resolution as we continue to research Sincerely, Trinita R [redacted] Consultant Customer Operations Specialist [redacted] | Customer Intelligence and Experience [redacted]
Hello, Mastercard is in receipt of the consumer complaint dated June **, Unfortunately, the customer service center phone number provided on the cardholder’s claim is associated with the issuer’s contact centerPlease contact the bank that issued your card if you need assistance or have any questions with your accountTypically, there is a customer service number listed on the back of your cardSo you are aware, MasterCard does not issue cards directly to consumersMasterCard licenses its' processing network to banks, who in turn, acquire cardholders and manage cardholder accounts Or you can also contact the MasterCard Assistance Center at ###-###-#### or ‘Collect’ by dialing +###-###-#### and one of our representatives will assist in connecting you to the bank that issued your card Regards, Tracy H [redacted] Specialist Global Contact Center Management Mastercard [redacted] ** [redacted]
[redacted] is in receipt of the consumer complaint dated June *, in regard to the attached referenced matterAlso noting, the original Revdex.com complaint received was forwarded to InComm ( Program Manager/Processor for Bancorp) As [redacted] does not maintain customer account information, below is the direct response from InCommI am unable to confirm if they have directly connected with the cardholder [redacted] has not communicated with the cardholder as this was handed over for direct handling with the processor Per InComm: [redacted] ’s OneVanilla [redacted] received several preauthorization requests from the merchant Econo Lodge on May **, for amounts ranging from $to $which were all denied due to insufficient fundsAs per our terms and conditions it states; “With certain types of purchases (such as those made at restaurants, hotels, or similar purchases), your Card may be “preauthorized” for an amount greater than the transaction amount to cover gratuity or incidental expenses Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase Once the final payment amount is received, the preauthorization amount on hold will be removedDuring this time, you will not have access to preauthorized amounts If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds.” On the same date, May **, 2017, a preauthorization request for $was approved This transaction settled on May **, for an amount of $ The available balance on the card is $and we encourage [redacted] to use the card to deplete the balancePlease note the terms and conditions still apply and are available via our website [redacted] We truly value our OneVanilla cardholders and sincerely apologize for any inconvenience this has caused [redacted] >END< Sincerely, Trinita R [redacted] Consultant Customer Operations Specialist [redacted] | Global Contact Center Management [redacted]
Hello- [redacted] is in receipt of the referenced consumer concern, dated 7/ [redacted] regarding [redacted] giving out their company phone number After our research in a review of all globally active [redacted] owned phone numbers written and/or systemic, we have been unable to determine how the phone number in question would have been provided by [redacted] [redacted] also has no direct affiliation with NKN Marketing Sincerely, Trinita R [redacted] Consultant Customer Operations Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I do not accept the assertion that it is completely outside of the control of [redacted] as our phone number is being erroneously printed on [redacted] 's statements but I will proceed in faith that they will work to resolve the issue Sincerely, [redacted]
The business has some questions for you Please read and reply
At this time, I have been contacted directly by MasterCard International regarding complaint ID [redacted] My complaint IS RESOLVED subject to my receiving the $check in the mail as per the attached document [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, As a follto Complaint ID No [redacted] , Mastercard has confirmed with the cardholder’s issuing bank that their team used “RPCS”, Recurring Payment Cancellation Service, to block the merchant from billing the account The Mastercard Assistance Center has also contacted the cardholder to verify the recurring payment has stopped The cardholder advised he will check to see of the charge occurs again this month The Mastercard Assistance Center also provided him, their contact number should the cardholder need additional assistance Merchant banks and issuing banks sign up for a MC program that enables recurring payments for subscription type services like telephone, utilities, etcas a benefit to cardholders, so payments are made timely If you change your card number and you have recurring payments to pay your monthly bill on that card number, your bank and merchant will bill your new account If you wish to stop a recurring payment, please contact the merchant Regards, Tracy H [redacted] Specialist Global Contact Center Management Mastercard [redacted] ** [redacted]
Hello- Mastercard is in receipt of the consumer complaint dated March *, in regard to the attached referenced matterOur response is noted below Please be advised that Mastercard does not maintain accountsAs a result, any account information is maintained by the bank or financial institution that issues the Mastercard card and it is the bank or financial institution that also would close a credit card account, and reverse fraudulent charges made as noted within the complaint Mastercard has handed over the details of the complaint to Synchrony for direct handlingIn addition, the cardholder should reach out to Synchrony for further direct support with the matter Sincerely, Trinita R [redacted] Consultant Operations & Technology [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Those calling us are telling us that when they call [redacted] to question a charge on the invoice, [redacted] is telling them to contact the vendor and giving out our phone number even though we are not the vender [redacted] needs to remove our phone number from the profile of NKN Marketing as we are not affiliated with them in any way [redacted] needs to stop giving out our phone number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello- In reference to the above complaint, below is [redacted] ’s response: [redacted] has directly reached out to [redacted] to collect additional factsWe have determined the source of the issue, is outside of [redacted] ’s direct authority to resolve as this may be related to a third party vendor that we are still working to identifyIn speaking with [redacted] , it was communicated we will partner directly with him until resolution as we continue to research Sincerely, Trinita R [redacted] Consultant Customer Operations Specialist [redacted] | Customer Intelligence and Experience [redacted]
Hello, Mastercard is in receipt of the consumer complaint dated June **, Unfortunately, the customer service center phone number provided on the cardholder’s claim is associated with the issuer’s contact centerPlease contact the bank that issued your card if you need assistance or have any questions with your accountTypically, there is a customer service number listed on the back of your cardSo you are aware, MasterCard does not issue cards directly to consumersMasterCard licenses its' processing network to banks, who in turn, acquire cardholders and manage cardholder accounts Or you can also contact the MasterCard Assistance Center at ###-###-#### or ‘Collect’ by dialing +###-###-#### and one of our representatives will assist in connecting you to the bank that issued your card Regards, Tracy H [redacted] Specialist Global Contact Center Management Mastercard [redacted] ** [redacted]