Coachmaster

Review: Work was not completed to statisfaction, further damage done to trailer while there.

Fueling station door does not stay closed, wire mesh panel was not straightened, while at shop awning was torn and shop informed me that they will not be taking responsibility for it. Damage was done on their lot. Desired Settlement: refund of monies paid to them for services, so that another shop can complete the work properly, as well as payment to have the awning replaced.

Business

Response:

Business' Initial Response

It is unfortunate when there is a disagreement about repairs with any vehicle owner. We try to avoid any misunderstanding before hand by writing a detailed estimate.

An estimate is written following the directions of the owner or person bringing the vehicle in for the estimate. We go over each line on the estimate with the person so they may be sure each item they pointed out as damaged is on the estimate.

The mistake here was that the trailer owner sent her companion to get an estimate and he did not describe the extent of the damage the owner visualized. It is the owner's responsibility to read the estimate before repairs are started. Evidently the owner failed to look over the estimate. Additional damage was only pointed out when the owner came to pick up the trailer. This additional damage was not charged for. The owner was advised that the missed damage could be added as a supplement to the insurance company.

The fuel door worked properly when the owner inspected it while at the shop. We will re-adjust it if necessary. The openness of our parking area and our policy requiring several obsevers when moving a trailer would make it virtually impossible that the awning was damaged here. It should also be noted that the shop manager was threatned with physical violence in the presence of his family and in the presence of a restaurant full of people by the male companion of the owner of the trailer. The owner also slandered the shop in a full restaurant going table to table. The police had to be called by the restaurant manager, the trailer owner and her companion were ordered to leave.

In conclusion, we are sorry this happened but threats of violance, loud profanity, slander and stopping payment on the owners check for the insurance deductible is not the way to resolve a misunderstanding.

The shop is open to persuing the supplement items with the insurance company and adjusting the fuel door if it is not working to the owners satisfaction and of course, the deductible would have to be paid.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I will mail the owner the check for the deductible. I will also pay out of my own pocket for repairs to be completed properly. In my opinion this is fraud. I will be bringing the trailer in for the rest of the repairs to be completed and I will not leave the trailer during the entire time it is on their premises which means I will have to take time off work to do this. I apoligize profusly for the violent threats and will apoligize personally to the owner upon my arrival.

Review: My vehicle was taken to COACHMASTERS 2 days after it was rearended by another driver. My vehicle was in the shop for over a month being repaired. COACHMASTER consistently failed to communicate with me throughout the process and when I called was informed that multiple parts had been overlooked and ordered at a later date to complete my vehicles repairs. Upon picking up my car over a month later, there where still parts missing and I was requested to return the car to COACHMASTERS to complete the repairs. Prior to returning my vehicle I noticed my rear hatch did not shut correctly and there was paint missing in a location where bare metal was exposed. I also noticed a small rubber flap missing on the drivers side of my vehicle that should of been located directly in front of the rear wheel. The passenger side rubber flap was in place and intact. I advised COAHCMASTERS of all the issues, at which time they stated they would correct the issues except for the rubber flap. "[redacted]" believed that the flap was missing from the factory, and believed there was no possible way that the flap would of f[redacted] off at the time of the collision. Never the less he ordered the part to prove me wrong. When the part came in, we found that the flap was only held on by two compression clips. These clips where easily slid on and off the vehicle. The owner of COACHMASTERS and "[redacted]" both stated that they believed I was lying about the vehicle having a rubber flap prior to the collision and threatened me with reporting me to the DA for insurance fraud. The owner of COACHMASTERS and "[redacted]" stated that they would only put the part on if Farmers insurance paid for it or if I paid for it. I would of bought the part myself it was my fault, but COACHMASTERS was paid over $6000 to complete this job and still was unable to do it correctly, complete, or in a timely fashion. I would not recommend anyone to take their vehicle to COACHMASTERS to be repaired. If you ask any questions, they will call you a liar.Desired Settlement: I request that the part be purchased by COACHMASTERS, and that it be installed by a third independent party selected by me or the Revdex.com. I do not want the part installed by COACHMASTERS due to my lack of trust in their integrity.

Business

Response:

04/07/14 9:00am Vehicle Towed In