Coachworks

I am writing in regards to Complaint ID of [redacted] The disputed amount in the complaint is $On May 5, 2017, a draft was presented to the Credit Union in the amont of $76.47, however there was only $available in the account that the draft was presentedThe draft was honored and paid, bringing the account negative, and charging a $fee, per our fee scheduleThe member did speak to one of our representatives and stated that she had placed a stop payment on that draftOur representative stated that if our member would contact the company and have them refund the amount that was presented, we would refund the fee that was chargedThe representative did not hear back from our member regarding this transactionThe account has since been closedPlease advise if you need any additional information regarding this transaction Sincerely, [redacted] ***

Thank you for allowing us to respond to our members concern It can be quite frustrating when trying to place a stop payment on an automatic draft, and believe that it did go through with the merchant, then to find out that they did not in fact stop the draft, and be charged a fee for not having sufficient funds The Credit Union would have been happy to assist the member to ensure that the draft had been stopped if we were contacted prior to when it was to be submitted Since the merchant has refused to return the funds, even though our member had placed a stop payment on the automatic draft with the company, the credit union will be willing to make an exception and refund the fee to our member Since her account is closed, if she could please inform us if she would like the funds in her other account with the Credit Union or a check mailed to her at the address on fileSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I contact the business and they said they couldn't refund the money back because the bank paid themThey both gave me the run around and my husband did call Capital Credit Union back but they refused to refund the fee Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send me the refund to my home address: [redacted] *** Regards, [redacted]