Coast BMW

**- As stated by the Business The Business stated that they just talked to the complainant, who is in Mexico, and said that he just sent the paperwork requested AGAIN and he has also sent the key twice Per the Business the customer is OK with it and will call him when he gets back if the paperwork and key are not there

It was communicated upfront that this is an out of state transaction and that he would be responsible for all licensing In the state of Washington you can receive a day temporary permit to drive your vehicle until the financial institution can finish their end of the title work The vehicle was leased, which means that BMW Financial will receive a California title and send the appropriate documentation to the Washington State DMV for licensing There will be no distribution of any funds from Coast BMW as the licensing are the responsibility of the purchaser and NOT the Dealer on a out of state transaction

As stated by the Business We have attached copies of the repair order and its documentation Keith from Bureau of Automotive Repair has already investigated this repair order and we are obtaining his investigation for your review since the complaint is continuingWarmest regards, [redacted] **General MangerCoast BMW

Hello,
We reached out to the client to explain that the paintless dent repair program that they purchased does not cover scratches on the vehicleWe offered to pay for both scratches on the vehicle to get fixed at no charge to them to ensure they are completely satisfiedWe also offered
a full refund on the purchase of the product to ensure a great resolution on both ends with either option to make sure the client is happySpoke with the wife at 9:am 03/30/to go over these optionsWe are working with them to resolve any outstanding issues and they have my cell phone number for direct contact
Thank you,
Coast BMW Team

We develop outstanding relationships where everyone wins, and would refund the customers $If they feel that we did not meet their needsPlease send me a response and address to send the refund too, and I will make sure this is done ASAP
class="">Warmest Regards, *** *** Coast BMW General Manager

Complaint:
I am rejecting this response because:
Your response is not only inaccurate but missing months of
issues I expected you to acknowledge
First off please provide documentation of this independent
investigator? Why was I never contacted and asked any questions by this
investigator?
I assure you that the neglect to due diligence was by your
service adviser. I will attach all the
documentation including that of the work order I scanned with my phone while at
the service center
The documentation that I have clearly shows the very first
thing I asked was to drain the engine before attempted any maintOn the
vehicle. This was never done. Therefore damages to the engine could very
well have been from trying to turn over the motor without properly performing a
leak downBeing that I was told there was some water in the intake by your
service adviser the steps he chose to take should have started off with ideally
making sure everything was emptied from the engine and a compression test done
THIS WAS NOT DONE!
Furthermore, I sent out the BAR investigator and he returned
from the site and told me that BMW has removed the unauthorized maintService
charge that was near the amount of $2500.
I was told I had to pay even though I sent emails and made phone calls
prior to this work being initiated and making an official request to halt
everything on my car because still no Compression tests were done and no Leak
down of the engine. BMW has already
violated a vehicle service center law.
If these primary requests were done I would have been contacted for
authorization and there would be test results.
As I requested them because in March I was told by Mitch that “Oh by the way there was a leak down
done” ...and “your car runs but won’t idle”
Both of these were a bold face lie because I called him on
itAsked him to start my vehicle and it did not start and no leak down was
ever done because I would have been contacted and I also asked him to provide
documentation and he said he was unable to print anything from his PC
I have attached all the documentation to show that I made
the request for engine to be drained as a result of being told there was water
in the airboxFailure to do this and trying to start the car throughout the time it was there troubleshooting it is what cause the issue being severely worse. You service writer was caught in or lies with witnessesand Bold face lies where he was at a loss for words and neglecting to do what was right from the beginning.
The supporting files are attached
Regards,
N*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10423690, and find that this resolution is satisfactory to meSince we disputed the charge on our credit card, as long as the business does not contest the dispute, I see no need to send us a refund as long as the charge stays off.Thank you for this response and willingness to resolve the matter amicably
Regards,
*** ***

Coast BMW had an independent investigator review the file and the repairs and concluded that the cause of the repair issue was due to neglect of the ownerThe customer has promissed to pay for services rendered and continues to not show up to pay for sevice, the vehicle has been
parked on our property now for months

As stated by the Business.  We have attached copies of the repair order and its documentation.  Keith from Bureau of Automotive Repair has already investigated  this repair order and we are obtaining his investigation for your  review since the complaint is continuing. Warmest regards,[redacted]General MangerCoast BMW

It was communicated upfront that this is an out of state transaction and that he would be responsible for all licensing.  In the state of Washington you can receive a 45 day temporary permit to drive your vehicle until the financial institution can finish their end of the title work. ...

The vehicle was leased, which means that BMW Financial will receive a California title and send the appropriate documentation to the Washington State DMV for licensing. 
There will be no distribution of any funds from Coast BMW as the licensing are the responsibility of the purchaser and NOT the Dealer on a out of state transaction.

**- As stated by the Business.
The Business stated that they just talked to the complainant, who is in Mexico, and said...

that he just sent the paperwork requested AGAIN and he has also sent
the key twice.
Per the Business the customer is OK with it and will call him when he gets back if the paperwork and key are not there.

Review: Charged $165 for a diagnosis when they did not have the parts in stock to perform the needed repair. The service adviser should have asked the parts department if they had the typical parts needed to fix the door lock before sending the car to a mechanic. I told the adviser that I needed the repair that day since I had to continue traveling and could not wait another day.I waited 3 hours only to learn that they could not repair the vehicle the same day. The problem was obvious and did not need a mechanic to know what parts were needed. I doubt that the mechanic removed the door panel nor did any actual work on the vehicle other than checking a fuse.Desired Settlement: The dealership should refund the total charge to my credit card.

Business

Response:

We develop outstanding relationships where everyone wins, and would refund the customers $165.00 If they feel that we did not meet their needs. Please send me a response and address to send the refund too, and I will make sure this is done ASAP. Warmest Regards, [redacted] Coast BMW General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10423690, and find that this resolution is satisfactory to me.

Review: Took my BMW there on 12/13/14 and its still there. The number of incompetent and deliberate actions of there service center were as follows: I requested that because of the nature of the issue that first and formost before any attempts to start the engine that it be completely drained and plugs pulled to prevent any damage the engine. Then Service center recommended I needed a new battery (battery was brand new and tested fine). Next they advised me that engine needed replaced and if I would like them to get one for me. I researched the issue and responded with questions on how they came to that conclusion. When they fumbled and failed any clear answer they said I did not need an engine after all. I authorized a starter replacement cause they claimed it was bad. 2 months now without a car and me asking for a loaner they finally said they had one available IF I authorized more work to be done.. saying Crank case vent valve needed replacing for $2800. desperate for a work vehicle I said okay. Then they did not give me a loaner so I called immediately and requested no further work be done. Also emailed this request. They refused to release my car. I filed with the BAR and investigator went to location. Found they did in fact do the work without authorization. I was told my car runs but it wont idle. So I asked to see them start it. It wouldn't start. Come to find out they never drained the engine like I requested from the start. So they had been doing a complete destructive job and I know I need an engine. I know that they tried to force me to pay for unauthorized work. I have all the documentation and while at the dealer I scanned every page of the work order with my phone. I asked M[redacted] to print screen the parts amounts and everything pertaining to my car they had and he said print screen didn't work. I have 17 phone recorded conversations to back my story up 100% and the BAR investigators findings as well. Including all email corresponding between BAR and Coast BMW.Desired Settlement: Either Replace the engine with a new one or Buy the car from me for what I paid for $18,893 (had it 3 months) or we can go to court over it and it will be much more.

Business

Response:

Coast BMW had an independent investigator review the file and the repairs and concluded that the cause of the repair issue was due to neglect of the owner.The customer has promissed to pay for services rendered and continues to not show up to pay for sevice, the vehicle has been parked on our property now for months.

Consumer

Response:

Review: 10548128

I am rejecting this response because:

This dealership is incredibly unprofessional in their dealings with customers and I wouldn't recommend anyone shop there. We looked at a vehicle on a Saturday late afternoon and expressed strong interest in coming back the next day to purchase. When we went in to start the paperwork we were ignored by the sales manager, and when they finally got around to helping us casually mentioned that the price of the vehicle had gone up $4k over night. We walked out that day as he promised to check in with his GM on getting the price back to what was originally quoted and put in writing. They gave us the run around for the next two days, saying that their general manager was unable to provide an answer and that he would leave for the day at 11am. Eventually we were able to work through other folks we knew that were in the car business that helped us get the original price they offered us in writing back. When we went to the dealership to sign the contract the majority of their sales staff were mocking us in front of us and the sales manager wouldn't even assist us with the sale. When he did, he asked us multiple times if we had the financing for the vehicle despite walking in there with half the car sale price in cash. It seems the sales manager's unprofessional behavior trickles down and is reflected in their sales staff. I will never get my vehicle serviced here or go back for another purchase, especially as there is a BMW not far away.

Review: On June 30, 2014 after purchasing my "certified" pre-owned vehicle, I was promised a spare key. On July 18, 2014, my wife and I officially signed the purchase agreement. After we signed the sales agreement, I again requested the spare key from their car salesman. At this time, he promised to mail the key to my address. After numerous phone calls and attempts to attain the key, I've been unsuccessful. Additionally, I was unsuccessful in contacting their General Manager, requesting that he or she return my phone calls but they have failed to respond. Another issue is, the purchase agreement copies since July 18, 2014. Up to this date, I have not received a single copy of the agreement. Finally, the car salesman that handled my purchase returned my phone call on August 21, 2014 with a negative attitude like if it was my fault and accused me of being snotty to him. My patience of dealing with this company has ran its course. Their customer service is unsatisfactory and must be dealt with immediately. Thank you for your attention.Desired Settlement: I want everything that I requested from them as mentioned. Immediately.

Business

Response:

**- As stated by the Business.

The Business stated that they just talked to the complainant, who is in Mexico, and said that he just sent the paperwork requested AGAIN and he has also sent

the key twice.

Per the Business the customer is OK with it and will call him when he gets back if the paperwork and key are not there.