Complaint: [redacted] I am rejecting this response because:The Statements made were in correct At no time did we say that we would come in during Non-business hours and get the stove with my boyfriends key My boyfriend who was an employee with the company kept asking when [redacted] was going to order my stove and Mr [redacted] never gave him nor I a response Two days later my boyfriend informed me that when we were there making the second payment (which I could of made the final payment), Mr [redacted] sold the stove that was to be mine to someone else He then stated that he would order me a new stove because he has sold my stove.I have received the run around from this company and Mr [redacted] from the git go He NEVER at any time gave me a phone call telling me he had sold my stove I had originally bought I found it out only later on from his employee If he sold my stove, what am I supposed to assume that I would be getting a new stove or why would he have sold mine in the first place After many weeks of frustration, I finally gave Mr [redacted] a call at home and asked him about what he was going to do about my stove He stated he would have to talk to Renee, his daughter who is supposedly now running the company Then he proceeded to inform me that since [redacted] (my boyfriend) was not an employee, (which he is laid off), that I would not be receiving any kind of discount I then stated to just return my money I had already paid.I have been a legal secretary for plus years and know many attorneys I called one of my attorney friends and explained the situation and he stated that I had a binding contract and that Coast Heart and Home would have to honor that agreement I then called back and informed Mr [redacted] he had to honor his contract with me and he had ten days to get me my stove or I would and could file a lawsuit for breach of contract I then later wrote a letter to that fact.This company does not honor its contracts nor does it treat customers very well I am just one of many who have had issues with this company I later thought about it, and I decided I did not want this company to get one penny of my money when I can go to a reputable company and get one I later called [redacted] at Coast Hearth and Home and told her to return both my checks and I wanted nothing else to do with this company.Sincerely [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The Statements made were in correct At no time did we say that we would come in during Non-business hours and get the stove with my boyfriends key My boyfriend who was an employee with the company kept asking when [redacted] was going to order my stove and Mr [redacted] never gave him nor I a response Two days later my boyfriend informed me that when we were there making the second payment (which I could of made the final payment), Mr [redacted] sold the stove that was to be mine to someone else He then stated that he would order me a new stove because he has sold my stove.I have received the run around from this company and Mr [redacted] from the git go He NEVER at any time gave me a phone call telling me he had sold my stove I had originally bought I found it out only later on from his employee If he sold my stove, what am I supposed to assume that I would be getting a new stove or why would he have sold mine in the first place After many weeks of frustration, I finally gave Mr [redacted] a call at home and asked him about what he was going to do about my stove He stated he would have to talk to Renee, his daughter who is supposedly now running the company Then he proceeded to inform me that since [redacted] (my boyfriend) was not an employee, (which he is laid off), that I would not be receiving any kind of discount I then stated to just return my money I had already paid.I have been a legal secretary for plus years and know many attorneys I called one of my attorney friends and explained the situation and he stated that I had a binding contract and that Coast Heart and Home would have to honor that agreement I then called back and informed Mr [redacted] he had to honor his contract with me and he had ten days to get me my stove or I would and could file a lawsuit for breach of contract I then later wrote a letter to that fact.This company does not honor its contracts nor does it treat customers very well I am just one of many who have had issues with this company I later thought about it, and I decided I did not want this company to get one penny of my money when I can go to a reputable company and get one I later called [redacted] at Coast Hearth and Home and told her to return both my checks and I wanted nothing else to do with this company.Sincerely [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:We both know the real truth Sincerely, [redacted]