Coast Hills Federal Credit Union

CoastHills Credit Union started the Dormant Fee in February CoastHills provided notice concerning the Dormant Account fee along with several other fees to all members more than days in advance of charging the fees The member states he was unaware of the Dormant Account FeesWhen this same type of incident occurred in 2014, he was refunded three Dormant Account Fees in question on October 6, No October statement provided due to privacy concerns, however it is available upon member requestHe states he did not receive notification prior to the fees appearing October On his quarterly statement covering July 1, to September 30, 2015, there were three warnings about approaching dormancy with requests to contact CoastHills Credit UnionThe member did not contact CoastHills until January after receiving his December statementDue to no contact from the member during or after the notification period, CoastHills charged the Dormant Account Fees as are publicly posted on the website within the fee schedule For the member’s protection, CoastHills Credit Union does request a signed account closure request CoastHills requests the signatures for remote account closures to safeguard our members against fraudThe signed account closure request may be faxed to Member Services: (805) 733-or mailed to CoastHills Credit Union, P.OBox 200, Lompoc, CA 93438-Upon receipt of the signed written account closure request, CoastHills will refund the Dormant Account fees and mail a check for the full current account balance and fees to the address of record

Thank you for forwarding the complaint from our member, D***... ***. We take these issues very seriously as member satisfaction is the highest priority at our institution. We have investigated this matter thoroughly and have concluded that Coasthills Credit Union did not violate any laws regarding collections, or repossessions. Additionally, our procedures are very detailed regarding fair and gracious member treatment, member-centric solution development, and professionalism in all interactions with our members and community. Mr. S***'s purchase of a BMW 325 Xi was funded by Coasthills Credit Union on May 5, 2014 for $7,068.85 (total purchase price was $16,735.00). The member made a down payment of $7,600.00 and purchased a service contract for $3,565.00. Coasthills Credit Union was notified on December 4, 2014 by Mr. S [redacted] that his vehicle was involved in an accident. At the time of the accident Mr. S [redacted] did not have the vehicle covered by any insurance policy; however, Coast Hills force placed Collateral Protection Insurance (CPI) to protect the collateral securing Mr. S***'s Loan. Because Mr. S [redacted] was fully aware of the force placed policy, the day we were contacted about the accident he asked if he could file a borrower's claim. The credit union informed Mr. S [redacted] that he could file a borrower's claim, but it would not cover the repairs on the vehicle, it would instead be applied to the amount owed on the loan and would reduce the outstanding balance accordingly. - Coasthills had a conversation with the repair shop on December 29, 2014 and was notified that the initial estimate to repair the collateral was approximately $5,000. The mechanic performing the work asked Mr. S [redacted] for a $2,500 deposit to begin repairing the vehicle with the minimal amount of work necessary to make the vehicle operable. Mr. S [redacted] called our offices on January 2, 2015 and spoke with Chad Johnson (Assistant Vice President of Collections) about having the proceeds of the borrower's claim applied to the repair costs. Mr. S [redacted] was informed this request would not be approved and the proceeds would be applied to the outstanding balance of the loan, as previously stated. Mr. S [redacted] accepted that response and informed Mr. Johnson that he would continue to honor his obligation regardless of the repairs being performed/not performed or if he had possession of the collateral. As a result of the borrower's claim filed by Mr. S***, a check was received from Southwest Business Corporation (SWBC) on January 7, 2015 in the amount of $1,918.56 and was applied to the outstanding balance of the loan owed to the credit union. On January 26, 2015, the collateral was repossessed from the repair shop because Mr. S [redacted] did not pay the money to have the work performed and the loan was 109 days delinquent. To take possession of the collateral, Coasthills paid $1,000 to the repair shop for accrued storage fees. The following is a list of monies applied to Mr. S***'s auto loan with Coasthills Credit Union: • December 31, 2014: $333.97 (Payment – 83 days delinquent – 10/8/14 due date) • January 7, 2015: $1,918.56 (Proceeds from borrower's claim filed by Mr. S***) • March 30, 2015: $700.00 (Proceeds from liquidating the loan collateral at auction) • June 25, 2015: $1,607.47 (Partial refund of the service contract) At this time, Mr. S***'s outstanding deficiency balance is $4,085.29 and the loan is currently 256 days delinquent. Please feel free to contact me if you have any questions. Sincerely, D [redacted] Vice President – Lending and Collections Coasthills Credit Union

CoastHills Credit Union complies with Visa rules in regards
to issuing provisional credit in cases of credit card fraud.
CoastHills has refunded all fees and interest associated
with the fraud charges in question and has issued provisional credit as of
April 12, 2016 with an effective date of April 13, 2016.
The member was never more than 30 days past due on the payment. Consequently, there is no impact on reporting the credit history.

Thank you for forwarding the complaint from our member, D[redacted]...

[redacted]. We take these issues very seriously as member satisfaction is the highest priority at our institution. We have investigated this matter thoroughly and have concluded that Coasthills Credit Union did not violate any laws regarding collections, or repossessions. Additionally, our procedures are very detailed regarding fair and gracious member treatment, member-centric solution development, and professionalism in all interactions with our members and community.
Mr. S[redacted]'s purchase of a BMW 325 Xi was funded by Coasthills Credit Union on May 5, 2014 for $7,068.85 (total purchase price was $16,735.00). The member made a down payment of $7,600.00 and purchased a service contract for $3,565.00.
Coasthills Credit Union was notified on December 4, 2014 by Mr. S[redacted] that his vehicle was involved in an accident. At the time of the accident Mr. S[redacted] did not have the vehicle covered by any insurance policy; however, Coast Hills force placed Collateral Protection Insurance (CPI) to protect the collateral securing Mr. S[redacted]'s Loan. Because Mr. S[redacted] was fully aware of the force placed policy, the day we were contacted about the accident he asked if he could file a borrower's claim. The credit union informed Mr. S[redacted] that he could file a borrower's claim, but it would not cover the repairs on the vehicle, it would instead be applied to the amount owed on the loan and would reduce the outstanding balance accordingly. - Coasthills had a conversation with the repair shop on December 29, 2014 and was notified that the initial estimate to repair the collateral was approximately $5,000. The mechanic performing the work asked Mr. S[redacted] for a $2,500 deposit to begin repairing the vehicle with the minimal amount of work necessary to make the vehicle operable.
Mr. S[redacted] called our offices on January 2, 2015 and spoke with Chad Johnson (Assistant Vice President of Collections) about having the proceeds of the borrower's claim applied to the repair costs. Mr. S[redacted] was informed this request would not be approved and the proceeds would be applied to the outstanding balance of the loan, as previously stated. Mr. S[redacted] accepted that response and informed Mr. Johnson that he would continue to honor his obligation regardless of the repairs being performed/not performed or if he had possession of the collateral.
As a result of the borrower's claim filed by Mr. S[redacted], a check was received from Southwest Business Corporation (SWBC) on January 7, 2015 in the amount of $1,918.56 and was applied to the outstanding balance of the loan owed to the credit union. On January 26, 2015, the collateral was repossessed from the repair shop because Mr. S[redacted] did not pay the money to have the work performed and the loan was 109 days delinquent. To take possession of the collateral, Coasthills paid $1,000 to the repair shop for accrued storage fees.
The following is a list of monies applied to Mr. S[redacted]'s auto loan with Coasthills Credit Union:
• December 31, 2014: $333.97 (Payment – 83 days delinquent – 10/8/14 due date)
• January 7, 2015: $1,918.56 (Proceeds from borrower's claim filed by Mr. S[redacted])
• March 30, 2015: $700.00 (Proceeds from liquidating the loan collateral at auction)
• June 25, 2015: $1,607.47 (Partial refund of the service contract)
At this time, Mr. S[redacted]'s outstanding deficiency balance is $4,085.29 and the loan is currently 256 days delinquent.
Please feel free to contact me if you have any questions.
Sincerely,
D[redacted]
Vice President – Lending and Collections
Coasthills Credit Union

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134866, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

CoastHills Credit Union started the Dormant Fee in February 2013.
CoastHills provided notice concerning the Dormant Account fee along with
several other...

fees to all members more than 30 days in advance of charging the
fees.
The member states he was unaware of the Dormant Account
Fees. When this same type of incident occurred in 2014, he was refunded three
Dormant Account Fees in question on October 6, 2014. No October 2014 statement
provided due to privacy concerns, however it is available upon member request. He
states he did not receive notification prior to the fees appearing October
2015. On his quarterly statement covering July 1, 2015 to September 30, 2015,
there were three warnings about approaching dormancy with requests to contact
CoastHills Credit Union. The member did not contact CoastHills until January
after receiving his December statement. Due to no contact from the member
during or after the notification period, CoastHills charged the Dormant Account
Fees as are publicly posted on the website within the fee schedule.
For the member’s protection, CoastHills Credit Union does
request a signed account closure request. 
CoastHills requests the signatures for remote account closures to
safeguard our members against fraud. The signed account closure request may be
faxed to Member Services: (805) 733-5836 or mailed to CoastHills Credit Union,
P.O. Box 200, Lompoc, CA 93438-0200. Upon receipt of the signed written account
closure request, CoastHills will refund the Dormant Account fees and mail a
check for the full current account balance and fees to the address of record.

Review: After my several attempts of contacting the bank in person and by phone they have failed to reslove this issue. I even talked with Kevin the Regional Manager a few times, and he was no help at all. Therefore I am filing this formal complaint.I went to Coast Hills Federal Credit Union in October 2013 to deposit a $2,900 check into my savings account. I was told there was no money in my account due to a bad address fee they charged me on 1/17/2013. From 1/17/2013 to 3/31/2013 Coast Hills took out all the money in my account till it had a zero balance. I was never contacted regarding any of this. I have had this account since 1994. I have lived in Atascadero and owned my house in Atascadero since 1984. Each time I paid off a veichle loan this bank told me I should keep this account open. The bank said it would be maintaince free as long as I kept over $100 in the account. I took their advice and kept over $100 in this account every time I paid off a veichle loan. It has been very stressful, embarassing and time consuming going to the bank to try to resolve this issue. This is a terrible way to treat their customers.Desired Settlement: Return my money to my account.

Review: I was told by a loan manager that if I emailed proof of payment, I would not be charged a late fee. I did email proof of payment, and today, I just received notification that coasthills would not be able to honor my request. I am left very confused, when I am told one thing, and yet, this bank decides to do something that went against their initial word. I currently have two auto loans with this bank, and I feel like I have been taken advantage of. It is apparent to me, that their word does not mean much, because they can go back on their word whenever it is convenient for coasthills to do so. I have not had a positive experience with this bank, and in the future, I will take my business to an establishment that will honor their word, and conduct business with integrity.Desired Settlement: I want all fees to be reversed, because I was told that they would if I should proof of loan payment the was paid by August 23,2013.

Review: Coast Hills FCU is practicing unlawful car loan practices. I purchased my BMW in April of 2014 I paid a $7,600 down payment on vehicle purchase valued at $9,998. I was making my monthly car payments, I was then involved in a hit and run car accident in Los Angeles in Dec. of 2014 which the vehicle was deemed a TOTAL LOSS by the insurance company and the car was deemed SALVAGED after the vehicle was at the Rafi Automotive. I then took a personal loan of $2500.00 to pay the automotive shop the repair fees for my BMW, when I went to RAFI automotive I was told that Coast Hills REPOED my BMW without informing me of the repo, or giving me an option to buy out the loan or my vehicle after placing more than 70% of the vehicle cost in my down payment. SO after my salvaged vehicle was repoed I was then informed by Coast Hills they received a checks payment from the insurance company and also the BMW Warranty company to amount to $3700.00, not to mention the monthly payments I made on the Vehicle loan at 334.00 a month. Im now receiving collection phone calls from CHFCU collections department telling of how I owe up to $5,000 on the loan without any letters, paperwork, documents, just receiving threatening phone calls that if a payment is not made I will have a charge off on my credit report. Plase help me in resolving this situation.Desired Settlement: I would either like my vehicle placed back at the Automotive shop so I could pay the mechanic for repairs needing to be made and I can pay personally for my vehicle repairs as agreed upon since the vehicle was deemed a TOTAL LOSS & Salvaged by the insurance company and the bank was PAID for. again this is my vehicle, I have not seen any paperwork on this matter by the Credit union since all of this has transpired.

Business

Response:

Thank you for forwarding the complaint from our member, D[redacted]. We take these issues very seriously as member satisfaction is the highest priority at our institution. We have investigated this matter thoroughly and have concluded that Coasthills Credit Union did not violate any laws regarding collections, or repossessions. Additionally, our procedures are very detailed regarding fair and gracious member treatment, member-centric solution development, and professionalism in all interactions with our members and community.Mr. S[redacted]'s purchase of a BMW 325 Xi was funded by Coasthills Credit Union on May 5, 2014 for $7,068.85 (total purchase price was $16,735.00). The member made a down payment of $7,600.00 and purchased a service contract for $3,565.00.Coasthills Credit Union was notified on December 4, 2014 by Mr. S[redacted] that his vehicle was involved in an accident. At the time of the accident Mr. S[redacted] did not have the vehicle covered by any insurance policy; however, Coast Hills force placed Collateral Protection Insurance (CPI) to protect the collateral securing Mr. S[redacted]'s Loan. Because Mr. S[redacted] was fully aware of the force placed policy, the day we were contacted about the accident he asked if he could file a borrower's claim. The credit union informed Mr. S[redacted] that he could file a borrower's claim, but it would not cover the repairs on the vehicle, it would instead be applied to the amount owed on the loan and would reduce the outstanding balance accordingly. - Coasthills had a conversation with the repair shop on December 29, 2014 and was notified that the initial estimate to repair the collateral was approximately $5,000. The mechanic performing the work asked Mr. S[redacted] for a $2,500 deposit to begin repairing the vehicle with the minimal amount of work necessary to make the vehicle operable.Mr. S[redacted] called our offices on January 2, 2015 and spoke with Chad Johnson (Assistant Vice President of Collections) about having the proceeds of the borrower's claim applied to the repair costs. Mr. S[redacted] was informed this request would not be approved and the proceeds would be applied to the outstanding balance of the loan, as previously stated. Mr. S[redacted] accepted that response and informed Mr. Johnson that he would continue to honor his obligation regardless of the repairs being performed/not performed or if he had possession of the collateral.As a result of the borrower's claim filed by Mr. S[redacted], a check was received from Southwest Business Corporation (SWBC) on January 7, 2015 in the amount of $1,918.56 and was applied to the outstanding balance of the loan owed to the credit union. On January 26, 2015, the collateral was repossessed from the repair shop because Mr. S[redacted] did not pay the money to have the work performed and the loan was 109 days delinquent. To take possession of the collateral, Coasthills paid $1,000 to the repair shop for accrued storage fees.The following is a list of monies applied to Mr. S[redacted]'s auto loan with Coasthills Credit Union:• December 31, 2014: $333.97 (Payment – 83 days delinquent – 10/8/14 due date)• January 7, 2015: $1,918.56 (Proceeds from borrower's claim filed by Mr. S[redacted])• March 30, 2015: $700.00 (Proceeds from liquidating the loan collateral at auction)• June 25, 2015: $1,607.47 (Partial refund of the service contract)At this time, Mr. S[redacted]'s outstanding deficiency balance is $4,085.29 and the loan is currently 256 days delinquent.Please feel free to contact me if you have any questions.Sincerely,D[redacted] Vice President – Lending and Collections Coasthills Credit Union