Coast Inn & Spa

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: Chong [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com I was going thru my future reservations to make sure we do not overbook, and I noticed that the room rate for the reservation for 8/& 8/22/was booked at our weekday rate of $and not the weekend rate of $I did contact the customer via E-mail and advised him of the error in priceFor some reason my Booking Program did not update the price for the weekend rateI did offer to only charge him $per nightHe did not respond to my E-mail so I sent him another E-mail and told him that I would only charge him $per night, which is the price that he booked the room for, but he decided to cancel the reservation

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Mr [redacted] made a reservation with Booking.com Cancellation policy is days before date of arrival for no chargeReservation was cancelled the date of arrivalThere were told there will be night charge for cancellationWe do not have person name by [redacted] who work at front deskI did offer them night credit for next daysHe told me that if he do not get full refund he will go to Revdex.com also will dispute the charges

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: Chong ***- Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
I was going thru my future reservations to make sure we do not overbook, and I noticed that the room rate for the reservation for
8/& 8/22/was booked at our weekday rate of $and not the weekend rate of $I did contact the customer via E-mail and advised him of the error in priceFor some reason my Booking Program did not update the price for the weekend rateI did offer to only charge him $per nightHe did not respond to my E-mail so I sent him another E-mail and told him that I would only charge him $per night, which is the price that he booked the room for, but he decided to cancel the reservation

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
I was going thru my future reservations to make sure we do not overbook, and I noticed that the room rate for the reservation for 8/&
8/22/was booked at our weekday rate of $and not the weekend rate of $I did contact the customer via E-mail and advised him of the error in priceFor some reason my Booking Program did not update the price for the weekend rateI did offer to only charge him $per night but the customer decided to cancel the reservation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We booked the room on their OWN website, not a third partyAfter they notified me of 'the websites error', I checked back onto their website and saw the pricing STILL reflected the 'error' and that it had not been fixed to advertise this large jump in priceAfterwards I read some of their Yelp reviews and noticed others in the past had booked a room and upon arriving, the price had 'suddenly' changed to an increased rate
I believe this company is purposely advertising a lower rate and then notifying you later to hopefully keep you in at a new higher price that you would not normally have booked in the first place, but because most other hotels are booked or prices are higher due to the date being closer now
I believe they are using a 'bait and switch' method in obtaining business and then blaming it on the computers

Initial Business Response /* (1000, 5, 2015/10/07) */
Mr*** made a reservation with Booking.com Cancellation policy is days before date of arrival for no chargeReservation was cancelled the date of arrivalThere were told there will be night charge for cancellationWe do not have
person name by *** who work at front deskI did offer them night credit for next daysHe told me that if he do not get full refund he will go to Revdex.com also will dispute the charges