Coast Professional, Inc.

January 22, 2018 [redacted]
[redacted]  [redacted]
[redacted]
[redacted] RE:  Complaint Case # [redacted] Dear Mr. [redacted]: First and foremost, we thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to...

the individual’s concerns. The U.S. Department of Education (ED) placed an account with Coast Professional Inc. (Coast) in the name of the consumer on May 1, 2016. The consumer first contacted Coast regarding his defaulted student loan and the payment arrangement options available to him on December 4, 2017.  During this call, the Rehabilitation Program was explained and the consumer opted to enroll with pre-qualifying payments of $31, pending Proof of Income. The consumer placed a one-time payment on file via his checking account.  On December 6, 2017, the consumer was contacted and informed that upon review of his financial information he qualified for a $5 a month payment, the consumer opted to pay $25 per month and made a payment via his credit card.  On January 11, 2018, the consumer telephoned Coast to confirm his payment for the 5th of January, the payment had initially ran via the consumer credit card and was declined, during this call, and per the consumer’s request the arrangement was reset to be drafted from his checking account and was processed on January 16, 2018. The consumer’s remaining payments were set for the 12th of each month in the amount of $20 to be drafted from his checking account through December 12, 2018. We understand the consumer’s concerns and take them seriously. We thank the consumer for bringing their concerns to our attention and we apologize for any inconvenience, or miscommunication this may have caused. Sincerely, Coast Professional Inc.

Business responded but does not wish it to be published due to personal content.

The U.S. Department of Education (ED) placed an account with Coast Professional Inc. (Coast) in the name of the consumer on January 18, 2015. On August 30, 2016, the consumer contacted Coast to discuss the potential options available.  After discussing the Loan Rehabilitation Program, the...

consumer elected to enroll with a pre-qualifying monthly payment amount of $5, pending receipt of the Proof of Income (POI) required for approval by ED.  At this time, the consumer was advised that if the loans have been certified for treasury offset, they will continue to be offset until transferred to the new servicer. The loans will be decertified for treasury offset once they have been transferred to the new servicer, after the Rehabilitation Program has been completed and that entering into the Rehabilitation Program will not stop the offset. On February 9, 2017, the consumer contacted a Coast representative to ask if they could file taxes without being subject to a treasury tax offset. A tax offset disclaimer was read and it was explained to the consumer that treasury tax offset on a loan was a possibility while the defaulted loan was in our office, if it is certified for tax offset. The consumer was also advised that Coast does not directly handle tax offsets and was referred to contact ED to discuss tax offset eligibility.

First and foremost, we thank the Revdex.com (Revdex.com) for the opportunity to investigateand respond to the individual’s concerns.The U.S. Department of Education (ED) placed an account with Coast Professional Inc. (Coast) inthe name of the consumer on February 29, 2016. On April 10, 2017,...

the consumer contacted Coastto discuss a complaint that had been filed against Coast. At this time, the consumer stated that shedid not want any contact by phone or by mail and claimed that Coast was a fraudulent agency.Upon review of the previous call, the account was placed into the proper cease and desistcommunication status.On March 6, 2018, Coast received a complaint, in which the consumer claimed that they hadattempted to contact Coast but were directed to a voicemail. Upon review, Coast is currentlyexperiencing higher than average phone volumes and the consumer’s call had been disconnecteddue to a system error. We apologize for any inconvenience this may have caused.We understand the individual’s concerns and take them seriously. We thank the consumer forbringing their concerns to our attention and we apologize for any inconvenience this may havecaused.Sincerely,Coast Professional Inc.