Coast Science LLC

Dear ***I apologize that your initial shipment did not arrive as we had addressed to you There was apparently an issue with the communication & I feel terrible that you did not receive your order or the refund.I would be happy to reship via USPS Express Intl Mail as we are finding this to be the safest way to insure delivery of the goods I will send a separate email to show the address & have it confirmed at your earliest convenience With that information, we will send a new tracking number & have the order on it's way along with an additional free bottle of PC 600.I sincerely appreciate your patience & hope to have this delivered & resolved within the next days.Thank you, [redacted] Director of Operations

Hi, I'm sending this email ro inform you that my complaint # [redacted] , is solved nowThe company have given me the full refundYou don't need to help anymoreThank you so much! [redacted]

To Whom it May Concern: We apologize for the delay in shipping the product We have been overwhelmed with the global response for the Coast Science fertility formulas While we placed the product on Pre-order based on our manufacturing estimate time of product availability, there were delays due to the raw materials in very high demand The customers received special discount price for placing a pre-order in order to compensate for some form of delay with the timing estimates written on the web site order pages We were able to begin shipping the product about weeks after the original date expectedThis customer has received their refund Issued via Cashier's Check for $1, [redacted] # [redacted] There were delays on the refund due to the merchant service having a cutoff & unable to process through themAgain we apologize & have ramped up our staffing & production of product to handle the increased volume of salesSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me According to the reply from the company, I placed the order via [redacted] Actually I used my credit card from [redacted] I don't have any transactions with Coast Science in my [redacted] accountOn October 3rd, I filed a dispute with [redacted] , and I have already get the money back Regards, [redacted] ***

Dear [redacted] , I appreciate your patience as we have been working to fulfill a very high demand for our products under extreme circumstances I sincerely apologize for our inability to ship in a timely manner to [redacted] *** We have been working with our customers and manufacturer to meet the increased demand for our MFSgproduct At the time this order was placed, we had just gone into a backorder situation that was to be managed by [redacted] I was under the impression that we had covered any customer issues in a timely manner, but this turned out to not be the case He quit unexpectedly in late September, leaving many issues I noted the customer was due to receive a refund when I began managing the Cusomer Service requests and this was issued via [redacted] (shown below) Settlement(Unique Transaction ID # [redacted] ) Original Transaction Date Type Status Det**ls Gross Fee Net Aug 6, Payment From [redacted] Completed Details $USD -$USD $USD Related Transaction Date Type Status Det**ls Gross Fee Net Oct 12, Settlement Completed -$USD -$USD -$USD Name: Settlement Total amount: -$USD Fee amount: -$USD Net amount: -$USD Date: Oct 12, Time: 13:02:PDT Status: Completed Subject: You have sent $USD Settlement with [redacted] Please let me know if you have any additional questions Sincerely, [redacted] Client Services Manager Coast Science, LLC Carmel Mountain Road, Suite 308-123, San Diego, CA Office: [redacted] Toll Free: [redacted] Fax: [redacted] Em**l: ***@coastscience.com Website: www.coastscience.com Please consider the environment before printing this e-mail

Hi,I'm sending this email ro inform you that my complaint #***, is solved nowThe company have given me the full refundYou don't need to help anymoreThank you so much!***

To Whom it May Concern: We apologize for the delay in shipping the product. We have been overwhelmed with the global response for the Coast Science fertility formulas. While we placed the product on Pre-order based on our manufacturing estimate time of product availability, there were
delays due to the raw materials in very high demand. The customers received special discount price for placing a pre-order in order to compensate for some form of delay with the timing estimates written on the web site order pages. We were able to begin shipping the product about weeks after the original date expected.This customer has received their refund Issued via Cashier's Check for $1,*** *** #***. There were delays on the refund due to the merchant service having a cutoff & unable to process through them.Again we apologize & have ramped up our staffing & production of product to handle the increased volume of sales.Sincerely, *** ***

Dear ***,I appreciate your patience as we have been working to fulfill a very high demand for our products under extreme circumstances. I sincerely apologize for our inability to ship in a timely manner to ** ***. We have been working with our customers and manufacturer to meet
the increased demand for our MFSgproduct. At the time this order was placed, we had just gone into a backorder situation that was to be managed by *** ***. I was under the impression that we had covered any customer issues in a timely manner, but this turned out to not be the case. He quit unexpectedly in late September, leaving many issues. I noted the customer was due to receive a refund when I began managing the Cusomer Service requests and this was issued via *** (shown below). Settlement(Unique Transaction ID # ***)Original TransactionDateTypeStatusDet**lsGrossFeeNetAug 6, 2015Payment From ** ***CompletedDetails$USD-$USD$USDRelated TransactionDateTypeStatusDet**lsGrossFeeNetOct 12, 2015SettlementCompleted...-$USD-$USD-$USDName:SettlementTotal amount:-$USDFee amount:-$USDNet amount:-$USDDate:Oct 12, 2015Time:13:02:PDTStatus:CompletedSubject:You have sent $USD Settlement with *** Please let me know if you have any additional questions. Sincerely, *** ***Client Services ManagerCoast Science, LLCCarmel Mountain Road, Suite 308-123, San Diego, CA 92130Office: 858.***Toll Free: 877.*** Fax: 858.***Em**l: ***@coastscience.comWebsite: www.coastscience.comPlease consider the environment before printing this e-mail

Hi,
I'm sending this email ro inform you that my complaint
"Microsoft Yahei", verdana; line-height: 23.324px;">#[redacted], is solved nowThe company have given me the full refundYou don't need to help anymoreThank you so much!
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
According to the reply from the company, I placed the order via [redacted]. Actually I used my credit card from [redacted]. I don't have any transactions with Coast Science in my [redacted] account. On October 3rd, I filed a dispute with [redacted], and I have already get the money back. 
Regards,
[redacted]

Dear [redacted]I apologize that your initial shipment did not arrive as we had addressed to you.  There was apparently an issue with the communication & I feel terrible that you did not receive your order or the refund.I would be happy to reship via USPS Express Intl Mail as we are finding this...

to be the safest way to insure delivery of the goods.  I will send a separate email to show the address & have it confirmed at your earliest convenience.  With that information, we will send a new tracking number & have the order on it's way along with an additional free bottle of PC 600.I sincerely appreciate your patience & hope to have this delivered & resolved within the next 7 days.Thank you,[redacted]Director of Operations

Dear [redacted],
I appreciate your patience as we have been working to fulfill a very high demand for...

our products under extreme circumstances.  
I sincerely apologize for our inability to ship in a timely manner to [redacted].  We have been working with our customers and manufacturer to meet the increased demand for our MFSg4 product. 
 
At the time this order was placed, we had just gone into a backorder situation that was to be managed by [redacted].  I was under the impression that we had covered any customer issues in a timely manner, but this turned out to not be the case.  He quit unexpectedly in late September, leaving many issues.
 
I noted the customer was due to receive a refund when I began managing the Cusomer Service requests and this was issued via [redacted] (shown below).
 
Settlement(Unique Transaction ID # [redacted])
Original Transaction
Date
Type
Status
Det**ls
Gross
Fee
Net
Aug 6, 2015
Payment From [redacted]
Completed
Details
$266.55 USD
-$6.16 USD
$260.39 USD
Related Transaction
Date
Type
Status
Det**ls
Gross
Fee
Net
Oct 12, 2015
Settlement
Completed
...
-$266.55 USD
-$20.00 USD
-$286.55 USD
Name:
Settlement
Total amount:
-$266.55 USD
Fee amount:
-$20.00 USD
Net amount:
-$286.55 USD
Date:
Oct 12, 2015
Time:
13:02:42 PDT
Status:
Completed
Subject:
You have sent $266.55 USD Settlement with [redacted]
 
Please let me know if you have any additional questions.
 
Sincerely,
 
[redacted]
Client Services Manager
Coast Science, LLC
4653 Carmel Mountain Road, Suite 308-123, San Diego, CA  92130
Office:  858.[redacted]
Toll Free:  877.[redacted]  
Fax:  858.[redacted]
Em**l:  [redacted]@coastscience.com
Website:  www.coastscience.com
Please consider the environment before printing this e-mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  According to the reply from the company, I placed the order via [redacted]. Actually I used my credit card from [redacted]. I don't have any transactions with Coast Science in my [redacted] account. On October 3rd, I filed a dispute with [redacted], and I have already get the money back. 
Regards,
[redacted]

To Whom it May Concern:
We apologize for the delay in shipping the product.  We have been overwhelmed with the global response for the Coast Science fertility formulas.  While we placed the product on Pre-order based on our manufacturing estimate time of product availability,...

there were delays due to the raw materials in very high demand.  The customers received special discount price for placing a pre-order in order to compensate for some form of delay with the timing estimates written on the web site order pages.  We were able to begin shipping the product about 3 weeks after the original date expected.
This customer has received their refund Issued via Cashier's Check for $1,389.24. [redacted] #[redacted].  There were delays on the refund due to the merchant service having a cutoff & unable to process through them.
Again we apologize & have ramped up our staffing & production of product to handle the increased volume of sales.
Sincerely,
 
[redacted]