Coast To Coast Executive Search

The RoomPlace was disheartened to hear of our Customer’s concernThe Customer’s merchandise was delivered 4/25/For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in material and workmanship under
useOur records indicate the Customer’s claim is in processUpon a thorough review, we will reach out to our Customer to concludeWith much respect, The RoomPlace, Customer Care

The RoomPlace was saddened to hear of our Customer’s perception and apologize however, we are unable to locate any recent orders under the name, address, phone number or order number providedWe will be delighted to assist, please provide a sale order number associated with the purchaseWe look
forward to providing a favorable resolution upon locating the sale in questionWith much respect and gratitude, The RoomPlace Customer Care Team

The RoomPlace was saddened to learn of our Customer’s concern and extend our sincere apology if there is any misunderstandingThe Merchandise was delivered 12/09/For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useOur records indicate service was dispatched on 12/24/the console lid, inspection indicated broken hingeOn 3/12/15, service as dispatched to install the hinge on the console and repair a rip on the seat casing at the footrest areaOn 11/27/15, service was dispatched, damages covered under the warranty were for the seat casing and pull handleThe parts were ordered and mailed to the Customer on 12/11/We do ask Customers to let us know if installation assistance is needed within days of receiving the part however, do not see any requests documented to dateAlthough outside of the practice, we will be happy to extend the service at no cost to install the seat casing and pull handle in the genuine interest of Customer servicePlease confirm parts are on hand and advise of best days to schedule a service technician (Tuesday ??" Saturday) via the Revdex.com siteFor clarification, Customer elected the extended Protection Plan through a third party provider of service, ***Please refer to the Certificate of Coverage and claim process provided at time of purchase and emailed by the Protection Plan provider upon registrationWe look forward to concluding this matter for our valued Customer promptlyWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delayWe have connected with our valued Customer and are expediting the shipment and waiving the delivery feeWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception.? For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater? value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered 4/27/Customer contacted us mid-January to express dissatisfaction with the chair and reported electrical failureService was dispatched under the warranty, findings indicated no defect in seat cushion however, did report that the massager was not functioning as expectedA new massager was ordered and service went out on to install on 2/19/We will gladly explore options in replacing the seat cushion in the genuine interest of Customer service and as a one-time voluntary accommodationWe look forward to hearing back from our valued Customer and concluding this matter to her full satisfactionBest regards, *** ***, Customer Care Operations Manager

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception.? For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater? value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered April 27, Customer contacted us to report defects, service was dispatched on January 9, and Customer was asked to reselect under the warrantyWe trust the resolution is to our Customer’s full satisfactionBest regards, *** ***, Customer Care Operations ManagerTell us why here

The merchandise was delivered on 1/5/Regrettably, and despite best intentions, we are unable to meet our Customer’s request for 20% off this particular sofa as it does not qualify under the promotionIn the genuine interest of Customer Service, we are happy to extend a $Gift Card to The RoomPlace on future purchasesTo redeem, visit a local showroom to place the orderThe Customer account has been updated to reflect the offer, redeemable at next purchaseWith much gratitude, The RoomPlace, Customer Care

I received a call today in response to the credit being appliedThank youUnfortunately, it appeared to me until you got involved I still would have been waiting
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception.? For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater? value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered May 11, The manufacturing warranty expired on May 11, Customer did not elect to purchase any extended protection plan on the setThere were no service issues and or concerns reported until the receipt of this complaintRegrettably, we are unable to meet the Customer’s expectation and replace his set however in an attempt to continue our history level of Customer service, we are happy to offer a $in-store credit on account, valid for a period of one year from date of issuanceWe look forward to hearing back from our valued Customer and trust that the resolution we provided will meet with his satisfactionBest regards, Joyce [redacted], Customer Care Operations Manager

The RoomPlace was saddened to learn of this concernAt times, and despite best efforts, there may be delays however they are very limited and all efforts are made to expedite the deliveryThe demand on this particular set far exceed expectationsWe hope our valued Customer is willing to allow us
to fulfil her orderWe appreciate the understanding, apologize for the delay and commit to keeping the Customer informed / updated every step of the way if any changeWith much respect and gratitude, The RoomPlace, Customer Care

We extend our sincere apology for the delay in exchanging the ottomanAt times and despite best efforts, there may be delays however, every effort is made to expedite a resolution for our valued CustomersWe are pleased to update the exchange was completed successfullyIn appreciation for our
Customer’s understanding, we have issued the agreed upon creditWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace is disheartened to learn of our Customer's concern and apologize for such a perceptionFor a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace's determination of the claimOur records indicate that the merchandise in questions was delivered November 19, Customer contacted us and reported armrest broken on the chair in March of 2015, we dispatched service under the manufacturing warranty and the findings were not conclusive with a defect in the productThe armrest liner was pushed in and weakened which appears to have been caused accidentally therefor the claim was ineligible under the warrantyIn July of 2015, Customer contacted us and reported squeaky noise, a technician was dispatched and repaired spring hooks that were brokenIn September of 2015, Customer contacted us regarding her chaise frame, service was dispatched, conclusion was no frame damage, chaise cushion is conforming to use, which is and not a defect under the manufacturing warrantyTo date, we show no other issues reportedIn the genuine interest of Customer service and as a one-time voluntary accommodation, we have ordered the part to correct the concern with the armrest of the chair and a replacement cushion as committed to CustomerUpon receipt of both parts, we ask that our valued Customer contact us to schedule a service technician to installWe trust the resolution will meet with our Customer's full satisfactionWith much respect and gratitude, *** ***, Customer Care Operations Manager

Complaint: [redacted]
I am rejecting this response because: obviously a full refund was not processed if there is still $balance owing on my accountIn order to reflect a full refund (including furniture, delivery, warranty, etc) the account should reflect a -balance at which time the credit company would refund the $to meTHAT would be a full refundI have been in contact with the credit company and there are very helpful so there is nothing they can do on their end until your company completes the full refund
Sincerely,
Jenna [redacted]

The provider of the extend protection service, [redacted] has attempted to reach the Customer several times with no luckWe will forward all the information and pictures provided via the Revdex.com site however, are unable to process claims on behalf of third party providersFailure to respond on a pending claim within the allotted time may result in the ineligibility of claimPlease contact [redacted] direct to expedite the processWe are happy to relate any information on behalf of the Customer however, the Customer will need to engage with [redacted] for further processingBest regards, The RoomPlace Customer Care team

The RoomPlace extends our sincere apology for the delay in fulfilling our valued Customer’s order as personally conveyed to our Customer by our Delivery SupervisorThe merchandise is scheduled for delivery on 6/11/The delivery fee will be refunded despite the service being provided in the
genuine interest of Customer service and as committed however, no additional discounts are available on the orderWe truly apologize for the delay and look forward to completing this deliver for our Customer promptlyIn addition, we are happy to issue a $Gift Card valid for a period of one year from date of issuance and redeemable on further purchases with our Customer acceptanceLook forward to our Customer’s reply for a prompt conclusionBest regards, The RoomPalce Customer Care Team

The RoomPlace extends our genuine apology and is very sadden by the perceptionOur records indicate several unsuccessful attempts by Carrier (and The RoomPlace) to connect with the Customer as it relates to delivery damage allegationsUpon receipt of the complaint, the Carrier did reach out to
the Customer and is telling us the pictures were received and a Check mailed to fulfill the in-home damage commitmentWe regret the delay in concluding this matter for our mutual Customer however, are appreciative of all (Revdex.com, Carrier and Customer) for the prompt and successful resolution as a result of recent complaintIf we can be on any further assistance, please reach out to usWith respect and gratitude, The RoomPlace Customer Care Team

The RoomPlace was disheartened to learn of our Customer’s perception and sincerely apologizes for her experience.? The RoomPlace is a reputable business and we take great pride in serving our valued Customers exceptionallyAt times, and despite best efforts, there may be delays however they
are very limited and all efforts are made to expedite the deliveryWe will proceed with the cancelation of the order and a refund per Customer’s request? With much gratitude, The RoomPlace Custoemr Care Team

The RoomPlace was saddened to learn of our Customer's concernWe take great pride in serving our Customer’s well and conducting our business ethically as demonstrated by our year historyThe merchandise was delivered 8/14/For a period of one year following the date of delivery, The
RoomPlace warrants the merchandise will be free from defects resulting from material and or workmanship under useThe Customer elected the optional protection plan with a third party provider of service, ***At time of purchase, the Certificate of Coverage and Exclusions of the protection plan is provided to the Customer prior to electing the optional planUpon registration, *** emails the same to the Customer’s email address on file (coincides with email address on the complaint)Optional Protection Plan coverage as follows, must be reported to *** within days per occurrence: ? Plan P1PRP ??" Inclusive coverage for Stain / Structural and Accidental (Invoice limit $20,000): Coverage For Fabric and Leather Upholstered Furniture Accidental Stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluids.Accidental Stains caused by grass, grease, ballpoint pen ink, nail polish, cosmetics, lipstick, crayon, and shoe polish.? Lipstick, crayon and ballpoint pen ink marks totaling more than inches in length are considered preventable and will not be covered.Accidental rips, cuts, punctures or burns from a single relatable occurrence.Structural or component failure due to residential use that results in the breakage of frames, mechanisms, welds, swivel bases, recliner handles and assembled jointsIncludes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heatersCoverage begins after the manufacturer’s warranty has expired.? We have learned that the Customer contacted *** on 4/25/and a claim was initiated as it relates to the frame damageThe tears reported outside of the day timeframe and damage unknownCustomer was offered a 24-hours period to advise how the rips occurred however declined according to their recordsRegrettably, we have no other information as it relates to the Customer’s claim with a? third party provider however, are happy to forward any additional information the Customer might have along with the photos of the damage to *** for further consideration under their protection plan guidelinesPlease submit the information via the Revdex.com siteWith much respect, The RoomPlace., Customer Care team

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception.? For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater? value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered September 8, and that the repairs have been completedOur last contact, 12/with the Customer confirms a satisfactory resolutionBest regards, *** *** Customer Care Operations Manager

The RoomPlace extends our sincere apology for the damages incurred in transit and the delay in issuing the refundthe refund has been processed in fullIt may take an up to business days for the refund to post on the account however, it has been completedIf there are any questions, please
let us knowWith much respect and gratitude, The RoomPlace, Customer Care