(The following was copy/paste by Revdex.com staff - LST)***From: Matt *** ***>Date: Thu, Aug 24, at 2:PMSubject: Complaint ***To: l***Lou, this is in response to complaint *** We did in fact make an error on our end I am not
exactly sure how we did this but we had an old account number on file that we tried to pull a payment from This bank account was closed and so the payment came back as an nsf It took us a little while to figure out the mistake but once we did we let Ms*** know it was in fact our error I was unaware that she had requested a return call from me We would like to offer a credit to Ms***’s account for $for her inconvenience regarding this situation We do always try to proved the best customer service but occassionaly we may make mistakesPlease advise how we should proceed with this, thank you. Matt ***General ManagerLorain RdNorth Olmsted, Oh 44070*** *** Office*** *** Fax*** *** Mobile***WWW.RROCKFINANCIAL.COM
---------- Forwarded message ----------From: Matt S*** Date: Thu, Jun 30, at 9:AMSubject: Complaint *** *** ***To: ***@cleveland.Revdex.com.orgCc: *** *** HI ***, I have been aware of this issue for the
past few months We have been working with our software provider to get the situation rectified with us reporting to the credit bureau We only report to *** and not the other two, which we have no obligation to report to any From what I was told by our software company there was a “flag” on the account to not report This was finally resolved earlier this month but the new credit bureau file is not uploaded until the end of the month, and this usually takes a couple of weeks for the newest info to be reported Ms***s credit bureau should reflect her payments and loan with us around sometime mid-July from what I am told Hopefully this will be the end of this and Ms*** will be satisfied Thank you. Matt S*General Manager
---------- Forwarded message ----------From: *** * *** Date: Wed, Aug 10, at 4:PMSubject: Credit Reports UpdatedTo: *** *** Cc: *** *** Ms*** contacted me to see what was going on with Redrock and where I could go from here regarding the updating of my credit reports I informed her that I was going to try and contact them after I was done speaking with her.I called Red rock and *** *** answered (surprise, surprise)Anyway he stated that my *** report should reflect my car payments from beginning payments to current As I was going on the internet to check it out Ms*** called back stating that she had also spoken with *** and he told her the same thingI told her once I checked out the credit sites I would send an email.So I am happy to report that both *** and *** both reflect my car payments from September, to currentI have not looked at *** yet.Thank you both for all your help
Purchasing a home is an extremely stressful event, and my husband and I couldn't have gotten through it without *** at Coast to Coast! He shared a lot of his expertise with us by giving us advice on home maintenance, things to look out for, insurance, and more He got back to us in a timely manner and prepared very thorough reportingWe were very impressed with his servicesYou don't just get a home inspector from this company, you get a person who is with you throughout the whole process, holding your hand if necessaryIf you're ever in question with whom to chose for a home inspection, stop looking and choose Coast to Coast Home Services, Inc.!
Absolute worst experience I've had with any "professional" companyCustomer service is very rude even with customers in good standingI would NEVER recommend this company to anyoneI have no idea how they've remained in business this long with such horrible representatives who will lie, insult, and demean any customer with inquiries about their account
I never missed an auto payment and when my vehicle was totaled, RRF made it very difficult for me to purchase a new vehicle by withholding receipt of my unexpected gap waiver deductible ($payment) and other documents that needed to be sent to my insurer They insinuated, with rude comments, that I was the cause of the loss of my vehicle and were even rude to the car dealers who tried to get the needed documentsPlease save yourself a headache and avoid doing business with this horrible company
Matt S*** ***4:PM ** ** Hi ***, the following is our response to the mentioned complaint ***. On 12/2/*** *** called our office to let us know her debit card was lost There was no mention of cancelling the automatic payment In
order for the automatic payment to be cancelled we would have to have something from the customer in writing On 12/7, the payment in question did automatically run On 12/*** *** called our office and informed us we could come and repossess her car as she no longer wanted it and that she did not wish to make further payments towards it We then let her know we would need something in writing to cancel her automatic transaction At this point in time *** *** is past due and repossessed and still responsible for the remaining balance, therefore we cannot refund any payments in this matter Please contact me if you need any further information Thank you. Matt S*General ManagerLorain RdNorth Olmsted, Oh 44070(440) 925- Office(888) 757- Fax(419) 376- Mobile***WWW.RROCKFINANCIAL.COM
This company is beyond a nightmare finance charges way to high 26%for a Chrysler convertible and they company representative are unprofessional After paying my loan for a year I needed a deferment and decided to talk to a rep in person they laughed at me told me I don't have a job and I demanded to not deal with Linda she them got some steroids looking freak like he would intimidate meI knew I had a right to a deferment and ultimately they had to give me one but I already payed 8,for a used Chrysler convertible I got tricked into the loan with *** ** *** DO NOT BUY CARA FROM *** ** *** OR LOANS FROM REDROCKFINANCIAL
---------- Forwarded message ----------From: Matt S*** Date: Mon, Mar 7, at 10:AMSubject: Complaint ***To: ***@cleveland.Revdex.com.orgDear ***, in response to this complaint I looked at the history on the *** Gps website, which is the device
installed in Ms***’s vehicle The history shows first that we did not disable her vehicle, and she is correct her payment was made on time as she is set on automatic credit card payments Secondly, our device history shows her vehicle had low voltage coming from the vehicle Our device will give this message when somebody’s battery is starting to get low voltage wise Our device gives us this message because it is hooked up to the customer’s battery and if the battery was to go dead our device will not operate In this case it looks like Ms*** had a dead battery and assumed we shut her car off, which we did not and we did expain this to her on the phone when she called in Please let me know if you need any further information, thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I called to make my car payment. The receptionist transferred me to a lady named Linda. She was extremely rude and also hung up on me. I asked to speak a person that I was speaking with 2 days prior and she told me no I couldn't speak with him then said he wasn't in and wasn't coming back for another 2 days. I started to ask her about my issue I was having she said she didn't care and there is nothing she could do. So she can either take my payment our not. This was the worse customer service I have ever dealt with. Now I'm trying to reach the GM to make my complaint but he is also never available. If you don't have to get a loan from this company don't do it it's horrible!!
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Thu, Jan 7, 2016 at 2:34 PMSubject: Compliant ID [redacted]To: [redacted]@cleveland.Revdex.com.orgAfter reviewing the complaint, I found that the customer is in fact set up on automatic payments with us in which she...
signed giving us authorization to debit her account for the car payments, so therefore we would not refund the payments. Also if we refunded her payments she would be in default of her loan with us. Matt S[redacted]General Manager
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Thu, Jan 7, 2016 at 2:34 PMSubject: Compliant ID [redacted]To: [redacted]@cleveland.Revdex.com.orgAfter reviewing the complaint, I found that the customer is in fact set up on automatic...
payments with us in which she signed giving us authorization to debit her account for the car payments, so therefore we would not refund the payments. Also if we refunded her payments she would be in default of her loan with us. Matt S[redacted]General Manager
---------- Forwarded message ----------From: Matt S[redacted] <[redacted]@rrockfinancial.com>Date: Thu, Jun 30, 2016 at 9:38 AMSubject: Complaint [redacted]To: [redacted]@cleveland.Revdex.com.orgCc: [redacted] <[redacted]@rrockfinancial.com>HI [redacted], I have...
been aware of this issue for the past few months. We have been working with our software provider to get the situation rectified with us reporting to the credit bureau. We only report to [redacted] and not the other two, which we have no obligation to report to any. From what I was told by our software company there was a “flag” on the account to not report. This was finally resolved earlier this month but the new credit bureau file is not uploaded until the end of the month, and this usually takes a couple of weeks for the newest info to be reported. Ms. [redacted]s credit bureau should reflect her payments and loan with us around sometime mid-July from what I am told. Hopefully this will be the end of this and Ms. [redacted] will be satisfied. Thank you. Matt S[redacted]General Manager
---------- Forwarded message ----------From: Matt S[redacted] <[redacted]@rrockfinancial.com>Date: Mon, Mar 7, 2016 at 10:57 AMSubject: Complaint [redacted]To: [redacted]@cleveland.Revdex.com.orgDear [redacted], in response to this complaint I looked at the history on the [redacted] Gps...
website, which is the device installed in Ms. [redacted]’s vehicle. The history shows first that we did not disable her vehicle, and she is correct her payment was made on time as she is set on automatic credit card payments. Secondly, our device history shows her vehicle had low voltage coming from the vehicle. Our device will give this message when somebody’s battery is starting to get low voltage wise. Our device gives us this message because it is hooked up to the customer’s battery and if the battery was to go dead our device will not operate. In this case it looks like Ms. [redacted] had a dead battery and assumed we shut her car off, which we did not and we did expain this to her on the phone when she called in. Please let me know if you need any further information, thank you.
[redacted]@gmail.com via cleveland.Revdex.com.org 10:37 AM to Revdex.com I've resolved everything with RedRock Financial. I'm just awaiting for them to update my credit reports bureaus with the new information that the accounts have been paid off and were never late. [redacted]
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Wed, Nov 9, 2016 at 4:34 PMSubject: Complaint 11803875To: [redacted]@cleveland.Revdex.com.orgThis is in response to the complaint filed by Richard [redacted]. First off, we would never hang up on someone when we...
would need to find out what information we would need in order to get the insurance proceeds. We do not have to send any information to the insurance company, that is the customer’s responsibility, the only thing we can do is make sure we are listed as the lien holder so we get the proceeds, so I am not sure what information we are not sending to the insurance company. Next, Mr. [redacted] is correct as far as the Gap deductible, there is none in this situation since it was the other parties fault, he is not charged a deductable from the other parties insurance, so we in turn are not charging him one either. At this point all we are waiting on is the insurance check and we have left several messages with the insurance company for payoff. Once we receive the proceeds Mr. [redacted] will no longer owe us anything. In the meantime we are not sure we are going to receive anything if he does not cooperate with the insurance company and he will still have a balance with us until we receive the proceeds. If we do, his balance will be $0.00. We left another message today with the insurance company to inquire about the payoff, but I would advise Mr. [redacted] to contact them as well to find out what the delay is. Thank you, please contact me with any further questions. Matt S[redacted]General Manager24110 Lorain Rd North Olmsted, Oh 44070
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Wed, Nov 9, 2016 at 4:34 PMSubject: Complaint 11803875To: [redacted]@cleveland.Revdex.com.orgThis is in response to the complaint filed by Richard [redacted]. First off, we would never...
hang up on someone when we would need to find out what information we would need in order to get the insurance proceeds. We do not have to send any information to the insurance company, that is the customer’s responsibility, the only thing we can do is make sure we are listed as the lien holder so we get the proceeds, so I am not sure what information we are not sending to the insurance company. Next, Mr. [redacted] is correct as far as the Gap deductible, there is none in this situation since it was the other parties fault, he is not charged a deductable from the other parties insurance, so we in turn are not charging him one either. At this point all we are waiting on is the insurance check and we have left several messages with the insurance company for payoff. Once we receive the proceeds Mr. [redacted] will no longer owe us anything. In the meantime we are not sure we are going to receive anything if he does not cooperate with the insurance company and he will still have a balance with us until we receive the proceeds. If we do, his balance will be $0.00. We left another message today with the insurance company to inquire about the payoff, but I would advise Mr. [redacted] to contact them as well to find out what the delay is. Thank you, please contact me with any further questions. Matt S[redacted]General Manager24110 Lorain Rd North Olmsted, Oh 44070
I am responding to the listed complaint above from [redacted]. We have tried to help [redacted] as much as possible. We have done 3 due date changes for her in the past 3 months, which is normally somebody changing jobs or pay frequency. We offer this as a courtesy, and nowhere...
in our contact does it state that we have to do this. We could simply leave the due date as is and the customer would have to manage their money in order to make the payment accordingly. We do this to try to help our customers. The $35 due date change fee is accurate, but this does go towards the principal on the loan and is not just a fee. We are unable to move a due date out without some type of payment, and we also do require proof of a job change since we have has several instances of fraud regarding this request. I am not sure what else we can do to help make [redacted] feel better about this situation but am open to any options. Thank you. Matt S[redacted]General Manager
This company finance charges are absolutely too high.
And the employees that represent the company are very unprofessional.
I should have done more research before doing business this company.
I will never recommend this company to anyone.
I have personally left several messages for the General Manager Matt S[redacted] to return my calls so that I could voice my concerns and he never called me back!
This has been the worst company that I have ever done business with!
[redacted]4:17 PMto me [redacted], this is our response to complaint [redacted]. We are the finance company for the customers who filed this complaint. In the event of mechanical issues there is only so much we can do to help fix the vehicle and...
unfortunately that responsibility falls on the consumer when buying a used car with no remaining factory warranty. At this point in time we would not repossess the car because it would cost more to pick up and dispose of the vehicle than what it is worth, if the engine is bad especially. We did offer to lower the customers payment to $65 per month from $331.66 because the balance owed is just over $3000 and the customers have been good about making their payment on time with us. We did offer to finance another vehicle and we still would be willing to, but we cannot control what vehicles the dealership may have available for them as we are not the dealership nor are we related to the dealership there are speaking of. We would still be willing to help if they contact our office we could direct them to another dealer we work with in the area to try to find a suitable vehicle. We will continue to contact the customers because they are currently in default with their loan with us and have an obligation to pay the remaining balance if they are not interested in trying to find another vehicle we could finance for them. We have not been able to speak with them though regarding this as they hang up the phone every time we reach out to them. Please let me know if there is anything further we can do on our end to resolve the situation, thank you. Matt S[redacted]General Manager24110 Lorain RdNorth Olmsted, Oh 44070(440) 925-4151 Office(888) 757-7770 Fax(419) 376-2279 Mobile[redacted]WWW.RROCKFINANCIAL.COM
(The following was copy/paste by Revdex.com staff - LST)***From: Matt *** ***>Date: Thu, Aug 24, at 2:PMSubject: Complaint ***To: l***Lou, this is in response to complaint *** We did in fact make an error on our end I am not
exactly sure how we did this but we had an old account number on file that we tried to pull a payment from This bank account was closed and so the payment came back as an nsf It took us a little while to figure out the mistake but once we did we let Ms*** know it was in fact our error I was unaware that she had requested a return call from me We would like to offer a credit to Ms***’s account for $for her inconvenience regarding this situation We do always try to proved the best customer service but occassionaly we may make mistakesPlease advise how we should proceed with this, thank you. Matt ***General ManagerLorain RdNorth Olmsted, Oh 44070*** *** Office*** *** Fax*** *** Mobile***WWW.RROCKFINANCIAL.COM
---------- Forwarded message ----------From: Matt S*** Date: Thu, Jun 30, at 9:AMSubject: Complaint *** *** ***To: ***@cleveland.Revdex.com.orgCc: *** *** HI ***, I have been aware of this issue for the
*General Manager
past few months We have been working with our software provider to get the situation rectified with us reporting to the credit bureau We only report to *** and not the other two, which we have no obligation to report to any From what I was told by our software company there was a “flag” on the account to not report This was finally resolved earlier this month but the new credit bureau file is not uploaded until the end of the month, and this usually takes a couple of weeks for the newest info to be reported Ms***s credit bureau should reflect her payments and loan with us around sometime mid-July from what I am told Hopefully this will be the end of this and Ms*** will be satisfied Thank you. Matt S
---------- Forwarded message ----------From: *** * *** Date: Wed, Aug 10, at 4:PMSubject: Credit Reports UpdatedTo: *** *** Cc: *** *** Ms*** contacted me to see what was going on with Redrock and where I could go from here regarding the updating of my credit reports I informed her that I was going to try and contact them after I was done speaking with her.I called Red rock and *** *** answered (surprise, surprise)Anyway he stated that my *** report should reflect my car payments from beginning payments to current As I was going on the internet to check it out Ms*** called back stating that she had also spoken with *** and he told her the same thingI told her once I checked out the credit sites I would send an email.So I am happy to report that both *** and *** both reflect my car payments from September, to currentI have not looked at *** yet.Thank you both for all your help
Purchasing a home is an extremely stressful event, and my husband and I couldn't have gotten through it without *** at Coast to Coast! He shared a lot of his expertise with us by giving us advice on home maintenance, things to look out for, insurance, and more He got back to us in a timely manner and prepared very thorough reportingWe were very impressed with his servicesYou don't just get a home inspector from this company, you get a person who is with you throughout the whole process, holding your hand if necessaryIf you're ever in question with whom to chose for a home inspection, stop looking and choose Coast to Coast Home Services, Inc.!
Absolute worst experience I've had with any "professional" companyCustomer service is very rude even with customers in good standingI would NEVER recommend this company to anyoneI have no idea how they've remained in business this long with such horrible representatives who will lie, insult, and demean any customer with inquiries about their account
I never missed an auto payment and when my vehicle was totaled, RRF made it very difficult for me to purchase a new vehicle by withholding receipt of my unexpected gap waiver deductible ($payment) and other documents that needed to be sent to my insurer They insinuated, with rude comments, that I was the cause of the loss of my vehicle and were even rude to the car dealers who tried to get the needed documentsPlease save yourself a headache and avoid doing business with this horrible company
Matt S*** ***4:PM ** ** Hi ***, the following is our response to the mentioned complaint ***. On 12/2/*** *** called our office to let us know her debit card was lost There was no mention of cancelling the automatic payment In
*General ManagerLorain RdNorth Olmsted, Oh 44070(440) 925- Office(888) 757- Fax(419) 376- Mobile***WWW.RROCKFINANCIAL.COM
order for the automatic payment to be cancelled we would have to have something from the customer in writing On 12/7, the payment in question did automatically run On 12/*** *** called our office and informed us we could come and repossess her car as she no longer wanted it and that she did not wish to make further payments towards it We then let her know we would need something in writing to cancel her automatic transaction At this point in time *** *** is past due and repossessed and still responsible for the remaining balance, therefore we cannot refund any payments in this matter Please contact me if you need any further information Thank you. Matt S
This company is beyond a nightmare finance charges way to high 26%for a Chrysler convertible and they company representative are unprofessional After paying my loan for a year I needed a deferment and decided to talk to a rep in person they laughed at me told me I don't have a job and I demanded to not deal with Linda she them got some steroids looking freak like he would intimidate meI knew I had a right to a deferment and ultimately they had to give me one but I already payed 8,for a used Chrysler convertible I got tricked into the loan with *** ** *** DO NOT BUY CARA FROM *** ** *** OR LOANS FROM REDROCKFINANCIAL
---------- Forwarded message ----------From: Matt S*** Date: Mon, Mar 7, at 10:AMSubject: Complaint ***To: ***@cleveland.Revdex.com.orgDear ***, in response to this complaint I looked at the history on the *** Gps website, which is the device
installed in Ms***’s vehicle The history shows first that we did not disable her vehicle, and she is correct her payment was made on time as she is set on automatic credit card payments Secondly, our device history shows her vehicle had low voltage coming from the vehicle Our device will give this message when somebody’s battery is starting to get low voltage wise Our device gives us this message because it is hooked up to the customer’s battery and if the battery was to go dead our device will not operate In this case it looks like Ms*** had a dead battery and assumed we shut her car off, which we did not and we did expain this to her on the phone when she called in Please let me know if you need any further information, thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I called to make my car payment. The receptionist transferred me to a lady named Linda. She was extremely rude and also hung up on me. I asked to speak a person that I was speaking with 2 days prior and she told me no I couldn't speak with him then said he wasn't in and wasn't coming back for another 2 days. I started to ask her about my issue I was having she said she didn't care and there is nothing she could do. So she can either take my payment our not. This was the worse customer service I have ever dealt with. Now I'm trying to reach the GM to make my complaint but he is also never available. If you don't have to get a loan from this company don't do it it's horrible!!
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Thu, Jan 7, 2016 at 2:34 PMSubject: Compliant ID [redacted]To: [redacted]@cleveland.Revdex.com.orgAfter reviewing the complaint, I found that the customer is in fact set up on automatic payments with us in which she...
signed giving us authorization to debit her account for the car payments, so therefore we would not refund the payments. Also if we refunded her payments she would be in default of her loan with us. Matt S[redacted]General Manager
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Thu, Jan 7, 2016 at 2:34 PMSubject: Compliant ID [redacted]To: [redacted]@cleveland.Revdex.com.orgAfter reviewing the complaint, I found that the customer is in fact set up on automatic...
payments with us in which she signed giving us authorization to debit her account for the car payments, so therefore we would not refund the payments. Also if we refunded her payments she would be in default of her loan with us. Matt S[redacted]General Manager
---------- Forwarded message ----------From: Matt S[redacted] <[redacted]@rrockfinancial.com>Date: Thu, Jun 30, 2016 at 9:38 AMSubject: Complaint [redacted]To: [redacted]@cleveland.Revdex.com.orgCc: [redacted] <[redacted]@rrockfinancial.com>HI [redacted], I have...
been aware of this issue for the past few months. We have been working with our software provider to get the situation rectified with us reporting to the credit bureau. We only report to [redacted] and not the other two, which we have no obligation to report to any. From what I was told by our software company there was a “flag” on the account to not report. This was finally resolved earlier this month but the new credit bureau file is not uploaded until the end of the month, and this usually takes a couple of weeks for the newest info to be reported. Ms. [redacted]s credit bureau should reflect her payments and loan with us around sometime mid-July from what I am told. Hopefully this will be the end of this and Ms. [redacted] will be satisfied. Thank you. Matt S[redacted]General Manager
---------- Forwarded message ----------From: Matt S[redacted] <[redacted]@rrockfinancial.com>Date: Mon, Mar 7, 2016 at 10:57 AMSubject: Complaint [redacted]To: [redacted]@cleveland.Revdex.com.orgDear [redacted], in response to this complaint I looked at the history on the [redacted] Gps...
website, which is the device installed in Ms. [redacted]’s vehicle. The history shows first that we did not disable her vehicle, and she is correct her payment was made on time as she is set on automatic credit card payments. Secondly, our device history shows her vehicle had low voltage coming from the vehicle. Our device will give this message when somebody’s battery is starting to get low voltage wise. Our device gives us this message because it is hooked up to the customer’s battery and if the battery was to go dead our device will not operate. In this case it looks like Ms. [redacted] had a dead battery and assumed we shut her car off, which we did not and we did expain this to her on the phone when she called in. Please let me know if you need any further information, thank you.
[redacted]@gmail.com via cleveland.Revdex.com.org 10:37 AM to Revdex.com I've resolved everything with RedRock Financial. I'm just awaiting for them to update my credit reports bureaus with the new information that the accounts have been paid off and were never late. [redacted]
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Wed, Nov 9, 2016 at 4:34 PMSubject: Complaint 11803875To: [redacted]@cleveland.Revdex.com.orgThis is in response to the complaint filed by Richard [redacted]. First off, we would never hang up on someone when we...
would need to find out what information we would need in order to get the insurance proceeds. We do not have to send any information to the insurance company, that is the customer’s responsibility, the only thing we can do is make sure we are listed as the lien holder so we get the proceeds, so I am not sure what information we are not sending to the insurance company. Next, Mr. [redacted] is correct as far as the Gap deductible, there is none in this situation since it was the other parties fault, he is not charged a deductable from the other parties insurance, so we in turn are not charging him one either. At this point all we are waiting on is the insurance check and we have left several messages with the insurance company for payoff. Once we receive the proceeds Mr. [redacted] will no longer owe us anything. In the meantime we are not sure we are going to receive anything if he does not cooperate with the insurance company and he will still have a balance with us until we receive the proceeds. If we do, his balance will be $0.00. We left another message today with the insurance company to inquire about the payoff, but I would advise Mr. [redacted] to contact them as well to find out what the delay is. Thank you, please contact me with any further questions. Matt S[redacted]General Manager24110 Lorain Rd North Olmsted, Oh 44070
---------- Forwarded message ----------From: Matt S[redacted] <ms[redacted]@rrockfinancial.com>Date: Wed, Nov 9, 2016 at 4:34 PMSubject: Complaint 11803875To: [redacted]@cleveland.Revdex.com.orgThis is in response to the complaint filed by Richard [redacted]. First off, we would never...
hang up on someone when we would need to find out what information we would need in order to get the insurance proceeds. We do not have to send any information to the insurance company, that is the customer’s responsibility, the only thing we can do is make sure we are listed as the lien holder so we get the proceeds, so I am not sure what information we are not sending to the insurance company. Next, Mr. [redacted] is correct as far as the Gap deductible, there is none in this situation since it was the other parties fault, he is not charged a deductable from the other parties insurance, so we in turn are not charging him one either. At this point all we are waiting on is the insurance check and we have left several messages with the insurance company for payoff. Once we receive the proceeds Mr. [redacted] will no longer owe us anything. In the meantime we are not sure we are going to receive anything if he does not cooperate with the insurance company and he will still have a balance with us until we receive the proceeds. If we do, his balance will be $0.00. We left another message today with the insurance company to inquire about the payoff, but I would advise Mr. [redacted] to contact them as well to find out what the delay is. Thank you, please contact me with any further questions. Matt S[redacted]General Manager24110 Lorain Rd North Olmsted, Oh 44070
I am responding to the listed complaint above from [redacted]. We have tried to help [redacted] as much as possible. We have done 3 due date changes for her in the past 3 months, which is normally somebody changing jobs or pay frequency. We offer this as a courtesy, and nowhere...
in our contact does it state that we have to do this. We could simply leave the due date as is and the customer would have to manage their money in order to make the payment accordingly. We do this to try to help our customers. The $35 due date change fee is accurate, but this does go towards the principal on the loan and is not just a fee. We are unable to move a due date out without some type of payment, and we also do require proof of a job change since we have has several instances of fraud regarding this request. I am not sure what else we can do to help make [redacted] feel better about this situation but am open to any options. Thank you. Matt S[redacted]General Manager
This company finance charges are absolutely too high.
And the employees that represent the company are very unprofessional.
I should have done more research before doing business this company.
I will never recommend this company to anyone.
I have personally left several messages for the General Manager Matt S[redacted] to return my calls so that I could voice my concerns and he never called me back!
This has been the worst company that I have ever done business with!
[redacted]4:17 PMto me [redacted], this is our response to complaint [redacted]. We are the finance company for the customers who filed this complaint. In the event of mechanical issues there is only so much we can do to help fix the vehicle and...
unfortunately that responsibility falls on the consumer when buying a used car with no remaining factory warranty. At this point in time we would not repossess the car because it would cost more to pick up and dispose of the vehicle than what it is worth, if the engine is bad especially. We did offer to lower the customers payment to $65 per month from $331.66 because the balance owed is just over $3000 and the customers have been good about making their payment on time with us. We did offer to finance another vehicle and we still would be willing to, but we cannot control what vehicles the dealership may have available for them as we are not the dealership nor are we related to the dealership there are speaking of. We would still be willing to help if they contact our office we could direct them to another dealer we work with in the area to try to find a suitable vehicle. We will continue to contact the customers because they are currently in default with their loan with us and have an obligation to pay the remaining balance if they are not interested in trying to find another vehicle we could finance for them. We have not been able to speak with them though regarding this as they hang up the phone every time we reach out to them. Please let me know if there is anything further we can do on our end to resolve the situation, thank you. Matt S[redacted]General Manager24110 Lorain RdNorth Olmsted, Oh 44070(440) 925-4151 Office(888) 757-7770 Fax(419) 376-2279 Mobile[redacted]WWW.RROCKFINANCIAL.COM