---------- Forwarded message ----------From: Matt S [redacted] < [redacted] @rrockfinancial.com>Date: Thu, Jun 30, at 9:AMSubject: Complaint [redacted] To: ***@cleveland.Revdex.com.orgCc: [redacted] < [redacted] @rrockfinancial.com>HI ***, I have been aware of this issue for the past few months We have been working with our software provider to get the situation rectified with us reporting to the credit bureau We only report to [redacted] and not the other two, which we have no obligation to report to any From what I was told by our software company there was a “flag” on the account to not report This was finally resolved earlier this month but the new credit bureau file is not uploaded until the end of the month, and this usually takes a couple of weeks for the newest info to be reported Ms [redacted] s credit bureau should reflect her payments and loan with us around sometime mid-July from what I am told Hopefully this will be the end of this and Ms [redacted] will be satisfied Thank you Matt S*General Manager
---------- Forwarded message ----------From: Matt S [redacted] Date: Thu, Jan 7, at 2:PMSubject: Compliant ID [redacted] To: ***@cleveland.Revdex.com.orgAfter reviewing the complaint, I found that the customer is in fact set up on automatic payments with us in which she signed giving us authorization to debit her account for the car payments, so therefore we would not refund the payments Also if we refunded her payments she would be in default of her loan with us Matt S*General Manager
---------- Forwarded message ----------From: Matt S [redacted] < [redacted] @rrockfinancial.com>Date: Mon, Mar 7, at 10:AMSubject: Complaint [redacted] To: ***@cleveland.Revdex.com.orgDear ***, in response to this complaint I looked at the history on the [redacted] Gps website, which is the device installed in Ms [redacted] ’s vehicle The history shows first that we did not disable her vehicle, and she is correct her payment was made on time as she is set on automatic credit card payments Secondly, our device history shows her vehicle had low voltage coming from the vehicle Our device will give this message when somebody’s battery is starting to get low voltage wise Our device gives us this message because it is hooked up to the customer’s battery and if the battery was to go dead our device will not operate In this case it looks like Ms [redacted] had a dead battery and assumed we shut her car off, which we did not and we did expain this to her on the phone when she called in Please let me know if you need any further information, thank you
This company finance charges are absolutely too highAnd the employees that represent the company are very unprofessionalI should have done more research before doing business this companyI will never recommend this company to anyoneI have personally left several messages for the General Manager Matt S [redacted] to return my calls so that I could voice my concerns and he never called me back! This has been the worst company that I have ever done business with!
[redacted] @gmail.com via cleveland.Revdex.com.org 10:AM to Revdex.com I've resolved everything with RedRock FinancialI'm just awaiting for them to update my credit reports bureaus with the new information that the accounts have been paid off and were never late [redacted]
---------- Forwarded message ----------From: Matt S [redacted] Date: Wed, Nov 9, at 4:PMSubject: Complaint 11803875To: ***@cleveland.Revdex.com.orgThis is in response to the complaint filed by Richard *** First off, we would never hang up on someone when we would need to find out what information we would need in order to get the insurance proceeds We do not have to send any information to the insurance company, that is the customer’s responsibility, the only thing we can do is make sure we are listed as the lien holder so we get the proceeds, so I am not sure what information we are not sending to the insurance company Next, Mr [redacted] is correct as far as the Gap deductible, there is none in this situation since it was the other parties fault, he is not charged a deductable from the other parties insurance, so we in turn are not charging him one either At this point all we are waiting on is the insurance check and we have left several messages with the insurance company for payoff Once we receive the proceeds Mr [redacted] will no longer owe us anything In the meantime we are not sure we are going to receive anything if he does not cooperate with the insurance company and he will still have a balance with us until we receive the proceeds If we do, his balance will be $ We left another message today with the insurance company to inquire about the payoff, but I would advise Mr [redacted] to contact them as well to find out what the delay is Thank you, please contact me with any further questions Matt S*General ManagerLorain Rd North Olmsted, Oh
---------- Forwarded message ----------From: Matt S [redacted] < [redacted] @rrockfinancial.com>Date: Thu, Jun 30, at 9:AMSubject: Complaint [redacted] To: ***@cleveland.Revdex.com.orgCc: [redacted] < [redacted] @rrockfinancial.com>HI ***, I have been aware of this issue for the past few months We have been working with our software provider to get the situation rectified with us reporting to the credit bureau We only report to [redacted] and not the other two, which we have no obligation to report to any From what I was told by our software company there was a “flag” on the account to not report This was finally resolved earlier this month but the new credit bureau file is not uploaded until the end of the month, and this usually takes a couple of weeks for the newest info to be reported Ms [redacted] s credit bureau should reflect her payments and loan with us around sometime mid-July from what I am told Hopefully this will be the end of this and Ms [redacted] will be satisfied Thank you Matt S
*General Manager
---------- Forwarded message ----------From: Matt S [redacted] Date: Thu, Jan 7, at 2:PMSubject: Compliant ID [redacted] To: ***@cleveland.Revdex.com.orgAfter reviewing the complaint, I found that the customer is in fact set up on automatic payments with us in which she signed giving us authorization to debit her account for the car payments, so therefore we would not refund the payments Also if we refunded her payments she would be in default of her loan with us Matt S
*General Manager
---------- Forwarded message ----------From: Matt S [redacted] < [redacted] @rrockfinancial.com>Date: Mon, Mar 7, at 10:AMSubject: Complaint [redacted] To: ***@cleveland.Revdex.com.orgDear ***, in response to this complaint I looked at the history on the [redacted] Gps website, which is the device installed in Ms [redacted] ’s vehicle The history shows first that we did not disable her vehicle, and she is correct her payment was made on time as she is set on automatic credit card payments Secondly, our device history shows her vehicle had low voltage coming from the vehicle Our device will give this message when somebody’s battery is starting to get low voltage wise Our device gives us this message because it is hooked up to the customer’s battery and if the battery was to go dead our device will not operate In this case it looks like Ms [redacted] had a dead battery and assumed we shut her car off, which we did not and we did expain this to her on the phone when she called in Please let me know if you need any further information, thank you
This company finance charges are absolutely too highAnd the employees that represent the company are very unprofessionalI should have done more research before doing business this companyI will never recommend this company to anyoneI have personally left several messages for the General Manager Matt S [redacted] to return my calls so that I could voice my concerns and he never called me back! This has been the worst company that I have ever done business with!
[redacted] @gmail.com via cleveland.Revdex.com.org 10:AM to Revdex.com I've resolved everything with RedRock FinancialI'm just awaiting for them to update my credit reports bureaus with the new information that the accounts have been paid off and were never late [redacted]
---------- Forwarded message ----------From: Matt S [redacted] Date: Wed, Nov 9, at 4:PMSubject: Complaint 11803875To: ***@cleveland.Revdex.com.orgThis is in response to the complaint filed by Richard *** First off, we would never hang up on someone when we would need to find out what information we would need in order to get the insurance proceeds We do not have to send any information to the insurance company, that is the customer’s responsibility, the only thing we can do is make sure we are listed as the lien holder so we get the proceeds, so I am not sure what information we are not sending to the insurance company Next, Mr [redacted] is correct as far as the Gap deductible, there is none in this situation since it was the other parties fault, he is not charged a deductable from the other parties insurance, so we in turn are not charging him one either At this point all we are waiting on is the insurance check and we have left several messages with the insurance company for payoff Once we receive the proceeds Mr [redacted] will no longer owe us anything In the meantime we are not sure we are going to receive anything if he does not cooperate with the insurance company and he will still have a balance with us until we receive the proceeds If we do, his balance will be $ We left another message today with the insurance company to inquire about the payoff, but I would advise Mr [redacted] to contact them as well to find out what the delay is Thank you, please contact me with any further questions Matt S
*General ManagerLorain Rd North Olmsted, Oh