Coast to Coast Mortgage

We are generating a check for $today and should be mailed by 6/or 6/2/ We apologize for the confusion and delay this has causedPlease feel free to contact [redacted] or [redacted] at [redacted] or [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint 02/28/2015- Vehicle Purchased from [redacted] at Mercedes Benz Greenway, Not detailed & Required Accessories not issuedConsole needs repair.Note- Vehicle States Intermittently "Vehicle Not in Park, Vehicle May Rollaway"03/02/2015- Vehicle was taken to Mercedes Benz Greenway for Detail Service and Given Required AccessoriesRefund Check was still not available as previously stated by [redacted] .03/10/2015- Given Mercedes Benz Financial Contact Information 03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service 05/03/2015- Sent text to [redacted] , "It's [redacted] I will be in town this week Will you let me know when I can stop by and with who to pick up my check with please I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service departmentThank you!"05/04/2015- Resent Text message to [redacted] , No response from 05/03/201505/04/2015- [redacted] , Responded, " Morning, I just checked and my accts payable said your check was mailed last week." No check received -Note: Vehicle Braked Unnecessarily on Intersection which could have caused an accident 05/06/2015- Car Serviced at Mercedes Benz [redacted] for PreSafe Limited Warning Limited Warning Light On and Console Replaced( Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get Console replaced)-Note: Traction Light Intermittently comes on05/08/2015- Vehicle Picked up from Mercedes Benz [redacted] from service department05/08/2015- Left [redacted] , Finance Manager several voicemails with no call back05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership My request was denied and I was transferred to ***, Pre-Owned Sales [redacted] stated that he would convey information to finance with no call back.05/09/2015- Revdex.com complaint # [redacted] filed against Mercedes Benz Greenway 05/26/2015- Contacted Towing company via Mercedes Benz [redacted] per [redacted] and no Loaner would be issuedI was informed by [redacted] that I must be present to sign although no signature was requested/required at the time the vehicle was picked up(Vehicle stated "Service Required, Do Not Shift Gears")05/26/2015- Left voicemail for [redacted] that vehicle was picked up and towed05/27/2015- [redacted] called stating that vehicle has not arrived05/27/2015- Left voicemail for [redacted] and contacted Towing company per ***'s voicemail that vehicle has not arrived.05/28/2015- [redacted] called and stated for me to contact [redacted] for location05/28/2015- Contacted [redacted] and they would not release location to me without a Police Report05/28/2015- E-mailed sent to [redacted] & E-mailed sent to [redacted] stating "I have contacted several team members as well as members of management and I have one issue that that I have unresolvedI am hoping that you can assist mePlease call me at [redacted] ." No Returned E-mail or call back05/28/2015- [redacted] from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received 05/28/2015- Called [redacted] and left voicemail for a call back 05/29/2015- Spoke to [redacted] , Customer Assistance Center regarding complaint survey submitted 05/29/2015- [redacted] returned my phone call I informed him that I had filed a complaint to the Revdex.com and contacted Mercedes Benz, USA regarding the overcharge in addition, to the, poor Customer Service Experience05/29/2015- Contacted ***n at Mercedes Benz [redacted] and was given a Loaner05/29/2015- Messaged Received from Mercedes Benz Greenway via Revdex.com06/01/2015- E-mailed and left a voicemail for [redacted] at Mercedes Benz, Customer Assistance Center 06/01/2015- [redacted] called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners06/02/2015- Left voicemail for [redacted] 06/02/2015- [redacted] returned Phone my phone call Informed [redacted] that [redacted] stated due to water damage that I needed to return the rentalI had never been informed of this as this had been my 3rd Mercedes BenzRequested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz.06/02/2015- Left message for [redacted] to discuss Loaner 06/02/2015- Left several voicemails for *** No returned phone call06/02/2015- [redacted] followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/Informed [redacted] per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased [redacted] ***- White; vehicle backShe stated that she would make a noteI told her to make a note of the Poor Customer Service including all that has transpired as well.06/02/2015- [redacted] returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from [redacted] Upon arriving was too busy for me as he was taking his [redacted] to [redacted] EventI was able to convey with [redacted] to speak with [redacted] at Mercedes, USA , as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues My vehicle was driven up to me to take as I was confused if it had water damage then why No Service Message Indicated on Vehicle Panel either06/04/2015- Per [redacted] Mercedes Benz finance need to Finance information to contact dealer for cancellation of extended Warranty 06/04/2015- Left message for Finance manager [redacted] regarding canceling all extended warranty , No call back06/04/2015- Spoke to [redacted] and gave cancellation information, was informed that she would convey information to [redacted] 06/04/2015- Requested Cancellation from [redacted] , FinanceInformed him that I wanted to cancel any and all extended warrantiesI issued him my fax number and said he would fax cancellation forms for me to sign [redacted] , never faxed the documents as stated.I have suffered from from Mental Anguish and unnecessary stress , per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz [redacted] I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.Respectfully, [redacted] Regards,

We have agreed upon a $reimbursementAs you can see from the email below the client is satisfied with the arrangement From: dana h [redacted] [mailto:danaeh [redacted] @yahoo.com] Sent: Sunday, November 15, 5:PM To: Wahl, [redacted] Cc: Dana H [redacted] Subject: Fw: Attached Invoice for daughter's Lexus tail light repair ***, let me know if this will suffice or if you need a hard copy as wellDo note that the labor of one and a quarter hours associated with the tail lens repair did include probably a quarter hour of the total for silicon around the left front taillight assembly that is leaking I appreciate the measures you've taken to make this purchase rightI'll make that know to the sites I posted to once reimbursement is in hand, as you and the new management team deserve thatdana

Date: Tue, May 2, at 8:AM Subject: Revdex.com Complaint Case# [redacted] (Ref# [redacted] Good morning, I contacted Ms [redacted] and apologized for her recent visitI invited her to bring her Mercedes in to our store and we would provide her with a free Mercedes Loaner and we would diagnose her concerns at no expense to herOnce we diagnose the concerns she can deceide if she wants to repair themMs [redacted] came in on April 25th, we provide a loaner and in addition to the Convertible Top, Key and Brake concerns she also had an issue with her drivers window getting stuck when you operate itThe convertible top can no longer be adjusted, it needs repairsThe key she provided will not program to her carThe brake message is that the sensor in the brake pad is touching the rotor, indicating the pads need replacement When Ms [redacted] came in previously we advised her she needed brake pads as they are very thin and shortly after the sensor touched the rotor turning on the lightThe drivers window regulator is failing and needs to be replacedMs [redacted] declined all repairs, we did not charge her any fees to check and test her car We paid our technician internally, did not charge for the loaner She picked up her vehicle on April 28thI am sorry she needs repairs to her CLK with 130,miles but we did not create any of the issuesWhen she came in previously with a top concern the partition in the trunk was not in the proper position and we simply snapped it into placeThe partition is in the correct position the assembly is failing after yearsIf you have any questions please feel free to contact meChuck [redacted] Service Director Mercedes Benz of Houston Greenway 713-986-CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s)Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibitedIf you have received this message in error, please notify us immediately by reply email so that we may correct our internal recordsPlease then delete the original message (including any attachments) in its entiretyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Saturday, November 28, 10:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** complaint resolved as of Wednesday this weekthanks for follow up Dana H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]As I stated before the dealer Technician broke the air freshener which caused the oil in the freshener to leak My wife was not using the Command Control to operate radio station, she uses the steering control to change the radio station; therefore, she didn't need to press any radio button (#3) to know the button is stuck By the time we found out the button is stuck, it's too late (according to the dealer) I believe the dealer should step up and responsible for their staffs actions instead of blaming us I'll not rest, even if we go to court for this
Regards,

Peter *** the Service Director of Greenway Mercedes stated the following in an email "We have contacted the customer and are going to take care of his deductible on the second claimHe is good " Mike ***BDC ManagerGreenway Mercedes***

Customers car was towed in June 5th and towed out June 7th. We had to push the vehicle into our shop and pushed it out. We installed a drivers air bag as part of the national recall for *** *** ***. Mercedes Benz paid us minutes of labor to remove and replace the airbag as
it is a very simple operation. Since the car would not start we do not know if the radio worked or not. We gave the customer an estimate to get his car running he declined and had it towed out. 1,miles and a little over weeks later customer comes back and says we did something to his radio. We *** it for free and there is an internal issue with the radio assembly. the vehicle is a with 135,miles. if it was working previously possibly what ever shop did the repair to make it run caused the issue or possibly just due to age, either way we have done hundreds of *** *** *** recalls and it does not affect the radio assembly

I am sorry I replied to this but it was from South Florida Revdex.com case.I called Ms*** and apologized and we scheduled her vehicle in.We provided a Mercedes Benz loaner free of charge.We waived diagnostic fees to determine what the issues were.We provided an estimate of the needed repairs, which our advisor Brigit will call Ms*** and review in detail any questions or concerns she has

This client’s vehicle came in to our dealership 4-months ago and the glove box was replacedClient returned recently and stated that his Command unit was inoperativeThe technician inspected the Command and noted that the buttons were all stuck, due to the intrusion of a foreign liquid, likely
the scented oil air freshenerThis is not a warrantable event and the client was informed of the circumstances
If the client wishes to take further, we suggest contacting Mercedes-Benz directly and seeking assistance, but the dealer cannot authorize the replacement of the unit as it stands

Revdex.com, thank you for your assistance.I will
notify you once I receive the check as I haven't received it as of 02.28.2015*** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,

We have agreed upon a $407.00 reimbursement. As you can see from the email below the client is satisfied with the arrangement.     From: dana h[redacted] [mailto:danaeh[redacted]@yahoo.com]
Sent: Sunday, November 15, 2015 5:56 PM
To: Wahl, [redacted]
Cc: Dana H[redacted]
Subject: Fw:...

Attached Invoice for daughter's Lexus tail light repair    [redacted], let me know if this will suffice or if you need a hard copy as well. Do note that the labor of one and a quarter hours associated with the tail lens repair did include probably a quarter hour of the total for silicon around the left front taillight assembly that is leaking.  I appreciate the measures you've taken to make this purchase right. I'll make that know to the sites I posted to once reimbursement is in hand, as you and the new management team deserve that. dana

The client was given an estimate to replace all of the fuel injectors,and glow plug module along with the crankshaft sensor. This is the recommendation and the diagnosis for the check engine light concern. The client is wanting to replace specific injector instead of all of them and that is not an...

option for them. All of the fuel injectors must be removed to replace one of them and usually none of them will survive this process on a diesel engine due to carbon build up.
Replacement if all of the injectors, glow plugs and glow plug control module is the only way for that problem…there are no short cuts.
 
The battery light is coming on due to faulty battery control module and relay along with the need for main battery and aux battery replacement due to the condition of the batteries. Again there is no in between on this it needs them all. The client was given the estimate to replace these components along with some other recommendations.
 
I am attaching the estimate that he was given . it has part numbers and all on it.

Sent: Tuesday, February 06, 2018 9:31 AM Subject: #[redacted] A letter was sent to remove the bureau’s to remove the inquiries.  The actual credit application is now stored off site since it was three years ago.  Benny [redacted] General Manager [redacted] Benz of Houston Greenway (713)986-6401

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I did not indicate that Autonation created the issues. However the issue is Autonation sold me a car where they did not provide the issues with the vehicle so I was deceived upon purchase. These are not issues that occurred after I had the vehicle, there were issues that were already there but the company failed to disclose. I declined all repairs because I did not receive a list that gave me costs for each part. For example they said the cost to replace the brakes was $773.00 but how much are the brake pads, does this include the brake rotors, sensors, calipers as well? The dealership did not tell me. Also they did not provide the labor costs, nor the actual brand of brakes that they were using. Fact of the matter is quality, new brakes can be purchased for under $100, so I would like to know what exactly am I paying for. The dealership is not providing that info, which I need before I can approve the repairs.

Date: Tue, May 2, 2017 at 8:33 AM Subject: Revdex.com Complaint Case# [redacted] (Ref#[redacted] Good morning, I contacted Ms. [redacted] and apologized for her recent visit. I invited her to bring her 2007 Mercedes in to our store and we would provide her with a free Mercedes Loaner and we would...

diagnose her concerns at no expense to her. Once we diagnose the concerns she can deceide if she wants to repair them. Ms. [redacted] came in on April 25th, we provide a loaner and in addition to the Convertible Top, Key and Brake concerns she also had an issue with her drivers window getting stuck when you operate it. The convertible top can no longer be adjusted, it needs repairs. The key she provided will not program to her car. The brake message is that the sensor in the brake pad is touching the rotor, indicating the pads need replacement.  When Ms. [redacted] came in previously we advised her she needed brake pads as they are very thin and shortly after the sensor touched the rotor turning on the light. The drivers window regulator is failing and needs to be replaced. Ms [redacted] declined all repairs, we did not charge her any fees to check and test her car.  We paid our technician internally, did not charge for the loaner.  She picked up her vehicle on April 28th. I am sorry she needs repairs to her 2007 CLK with 130,000 miles but we did not create any of the issues. When she came in previously with a top concern the partition in the trunk was not in the proper position and we simply snapped it into place. The partition is in the correct position the assembly is failing after 10 years. If you have any questions please feel free to contact me. Chuck [redacted] Service Director Mercedes Benz of Houston Greenway 713-986-6665 CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
02/28/2015- Vehicle Purchased from [redacted] at Mercedes Benz Greenway, Not detailed & Required Accessories not issued. Console needs repair.Note- Vehicle States Intermittently "Vehicle Not in Park, Vehicle May Rollaway"03/02/2015- Vehicle was taken to Mercedes Benz Greenway for Detail Service and Given Required Accessories. Refund Check was still not available as previously stated by [redacted].03/10/2015- Given Mercedes Benz Financial Contact Information  03/24/2015- Vehicle taken to Mercedes Benz Greenway; Indicator Light on for Tire Service 05/03/2015- Sent text to [redacted], "It's [redacted]. I will be in town this week.  Will you let me know when I can stop by and with who to pick up my check with please.  I have scheduled a Maintenance Appointment with my regular Mercedes Benz Service department. Thank you!"05/04/2015- Resent Text message to [redacted], No response from 05/03/201505/04/2015- [redacted], Responded, " Morning, I just checked and my accts payable said your check was mailed last week." No check received -Note: Vehicle Braked Unnecessarily on Intersection which could have caused an accident 05/06/2015- Car Serviced at Mercedes Benz [redacted] for PreSafe Limited Warning Limited Warning Light On and Console Replaced( Service Advisor, initially wanted for me to take vehicle back to Mercedes Benz Greenway to get Console replaced)-Note: Traction Light Intermittently comes on05/08/2015- Vehicle Picked up from Mercedes Benz [redacted] from service department05/08/2015- Left [redacted] , Finance Manager several voicemails with no call back. 05/08/2015- I called back spoke to switchboard operator and I requested to speak to General Manager of Dealership.  My request was denied and I was transferred to [redacted], Pre-Owned Sales. [redacted] stated that he would convey information to finance with no call back.05/09/2015- Revdex.com complaint # [redacted] filed against Mercedes Benz Greenway 05/26/2015- Contacted Towing company via Mercedes Benz [redacted] per [redacted] and no Loaner would be issued. I was informed by [redacted] that I must be present to sign although no signature was requested/required at the time the vehicle was picked up. (Vehicle stated "Service Required, Do Not Shift Gears")05/26/2015- Left voicemail for [redacted] that vehicle was picked up and towed05/27/2015- [redacted] called stating that vehicle has not arrived05/27/2015- Left voicemail for [redacted] and contacted Towing company per [redacted]'s voicemail that vehicle has not arrived.05/28/2015- [redacted] called and stated for me to contact [redacted] for location. 05/28/2015- Contacted [redacted] and they would not release location to me without a Police Report. 05/28/2015- E-mailed sent to [redacted] & E-mailed sent to [redacted] stating "I have contacted several team members as well as members of management and I have one issue that that I have unresolved. I am hoping that you can assist me. Please call me at [redacted]." No Returned E-mail or call back05/28/2015- [redacted] from Mercedes Benz Greenway left voicemail stating that a check was cut and that he received my e-mail, no check received 05/28/2015- Called [redacted] and left voicemail for a call back 05/29/2015- Spoke to [redacted], Customer Assistance Center regarding complaint survey  submitted.  05/29/2015- [redacted] returned my phone call.  I informed him that I had  filed a complaint to the  Revdex.com and contacted Mercedes Benz,  USA regarding the overcharge  in addition, to the, poor Customer Service Experience05/29/2015- Contacted [redacted]n at Mercedes Benz [redacted] and was given a Loaner05/29/2015- Messaged Received from Mercedes Benz Greenway  via Revdex.com06/01/2015- E-mailed and left a voicemail for [redacted] at Mercedes Benz, Customer Assistance Center 06/01/2015- [redacted] called stating that vehicle had water damage therefore, needed to return loaner vehicle ASAP since they were short on Loaners06/02/2015- Left voicemail for [redacted] 06/02/2015- [redacted] returned Phone my phone call.  Informed [redacted] that [redacted] stated due to water damage that I needed to return the rental. I had never been informed of this as this had been my 3rd Mercedes Benz. Requested an immediate resolution or when rental was returned, I would be returning my vehicle back to Mercedes Benz.06/02/2015- Left message for [redacted] to discuss Loaner 06/02/2015- Left several voicemails for [redacted].  No returned phone call06/02/2015- [redacted] followed up and stated that a supervisor will be returning my phone call tomorrow, 06/03/2015. Informed [redacted] per prior conversation that when I return the rental, Mercedes Benz can have their recently purchased [redacted]- White;  vehicle back. She stated that she would make a note. I told her to  make a note of the Poor Customer Service including all that has transpired as well.06/02/2015- [redacted] returned my phone call stating he needed loaner back due to shortage of loaners and the he had order the part from [redacted]. Upon arriving was too busy for me as he was taking his [redacted] to [redacted] Event. I was able to convey with [redacted] to speak with [redacted] at Mercedes, USA , as the vehicle would be remaining with Mercedes Benz since with all of the Vehicle issues/Customer Service Issues.  My vehicle was driven  up to me to take as I was confused if it  had water damage then why No Service Message  Indicated on Vehicle Panel either06/04/2015- Per [redacted] Mercedes Benz  finance need to Finance information to contact dealer for cancellation of extended Warranty 06/04/2015- Left message for Finance manager [redacted] regarding canceling all extended warranty , No call back. 06/04/2015- Spoke to [redacted] and gave cancellation information, was informed that she would convey information to [redacted]06/04/2015- Requested Cancellation from [redacted], Finance. Informed him that I wanted to cancel any and all extended warranties. I issued him my fax number and said he would fax cancellation forms for me to sign .  [redacted], never faxed the documents as stated.I have suffered from from Mental Anguish and unnecessary stress , per the documentation above it clearly indicates poor Customer Service and that this vehicle is not safe to drive therefore, I have returned it in excellent condition back to Mercedes Benz [redacted]. I have made numerous attempts to resolve these matters however, Mercedes Benz did not cooperate in good faith.Respectfully,[redacted] 
Regards,

We are generating a check for $139.00 today and should be mailed by 6/1 or 6/2/2015.  We apologize for the confusion and delay this has caused. Please feel free to contact [redacted] or [redacted] at [redacted] or [redacted].