The customer only accounted for pieces on the phone inventory, when we arrived at the residences the customer had a total of pieces to be movedOur pricing is just as accurate as doing a walk through of the residenceThe customer was not honest with us so therefor our pricing was offWhen we arrived at the residence the customer signed off on the revised estimate before any services were renderedCustomer acknowledged the price increase and agreed to sign contractCustomer also had the opportunity to cancel and receive a refund for the depositWe also inform all customers that everything needed to be packed up such as mirror's pictures, tv's and all glass breakable itemsThe customer did not have those items packed up, therefor we professionally packed them up with the customer's consentBefore delivery we offered to discount dollars customer did not agreeDuring delivery customer told the delivery driver that we discounted dollars, which was a lieSo the offer was taken off the table by the owner
The customer only accounted for pieces on the phone inventory, when we arrived at the residences the customer had a total of pieces to be movedOur pricing is just as accurate as doing a walk through of the residenceThe customer was not honest with us so therefor our pricing was offWhen we arrived at the residence the customer signed off on the revised estimate before any services were renderedCustomer acknowledged the price increase and agreed to sign contractCustomer also had the opportunity to cancel and receive a refund for the depositWe also inform all customers that everything needed to be packed up such as mirror's pictures, tv's and all glass breakable itemsThe customer did not have those items packed up, therefor we professionally packed them up with the customer's consentBefore delivery we offered to discount dollars customer did not agreeDuring delivery customer told the delivery driver that we discounted dollars, which was a lieSo the offer was taken off the table by the owner
We apologize for the inconvenience Coast TO Coast Relocation will reach out to the customer directly to resolve this matter