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At La Creme Skin Care, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 7/26/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 8/10/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 8/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 4/27/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/12/and again on 6/11/2015, as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 6/19/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent attempted to refund the amount of $that day but was unsuccessfulAs compensation, we mailed out a physical check made out for the requested refund of $on 7/24/with a USPS tracking number of [redacted] All tracking information proves a successful deliveryWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Creme Skin Care, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 10/30/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 11/14/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 11/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 6/24/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 7/09/and again on 8/08/for their monthly replenishment, as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 8/13/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount requested, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

We do see that the product has returned successfullyWe will issue the refund check as a courtesy, however, please note there were specific steps you are supposed to follow for a smooth cancellation processYou are required to contact customer service first to receive return authorization, especially if you are on a trial basisHad you contacted us, we could have avoided the charge all togetherThe refund check delivery process can take between 2-business daysYour account has been cancelled from any further subscription of billing or shippingIf you have any further questions, please let us knowThank you

We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 10/12/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information

Advertised as a free sample, I received sample, then this company took $from my bank account, without warning, no invoice, no billingThey just debited it from my accountMy money was taken on 7/26/and I called on 8/17/as soon as I was made aware of the debitThe company called me back saying they cancelled my accountWhen I called again I was told that the company cannot do anythingThe sister company, Bella Labs, who also took money (the same amount of $87.63) from my account the same day, did recently refund the money into my account after an official complaint to the Revdex.comThis unopened, shrink-wrapped box of La Creme Facial Cream is sitting next to me on my desk nowEven though my call was made only days after La Creme took the money from my bank account, this company said they would not let me return this unopened product.I am struggling to pay medical co-pays to receive physical therapy after surgeryIt is key that I have these funds right away because the treatment is scheduledI am hoping that I will receive the funds in time, and want to have $back in my account

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 5/02/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/17/as explained in the terms and conditions which they agreed toAgain, there was no notification of a request for cancellation so the customer was automatically billed for a new day supply on 6/16/as explained. The consumer contacted La Crème Skin Care on 6/19/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 3/25/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/09/as explained in the terms and conditions which they agreed to. Since there was no notification of a request for cancellation, the customer was automatically billed for another day supply on /09/as explained in the terms and conditions which they agreed to.The consumer contacted La Crème Skin Care on 6/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
La Crème did not show proof that I agreed to any agreement or that I visited their websiteAgain, I allege that I responded to a pwhile surfing the computer and was never directed to their website in order to see any agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** P.S The business may want to consider making the 'trial period' aspect of their sales method a bit more clear in their advertising, it would help to cut down on the hundreds of complaints they have against them

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 9/27/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/12/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 10/12/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.We have refunded the amount of $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved. Thanks a lot Glad to let you know that they refund me $each on LA CREME and BELLALABS The products are not opened and will be shipped back Unfortunately and unwillingly I pay the mailing and handling charges both ways I would believe that they should have sent the printed terms of the purchase agreement to me by emails or in the packages of their first shipments The only emails I received were on the shipping charges $and $which I knew But they never did So I did not have a 2nd chance to review that terms If it is a careless overlook, that is a bad practice at their sides Hope it is not an intention
Regards,
*** ***

At La Creme Skin Care, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 1/7/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe order was delivered on 1/11/(tracking number ***). Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/8/as explained in the terms and conditions which they agreed toTo date, the customer has not contacted us with a request for cancellationWe have cancelled the account and the customer has been sent a cancellation confirmation via email. We have refunded the amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 7/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 7/26/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 10/26/with a request for a refundThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe customer service representative explained that the customer was well out of the time period to return the product and the call endedThe customer called back the same day and spoke to another representative who again, explained to the customer she ordered in July and it was now October and we could not refundCustomer acknowledged the information and ended the call. As a courtesy only, due to this complaint, we have refunded the remainder of the amount, $87.63, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received the refund requestedThank you!f
Regards,
*** ***

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/4/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/19/as explained in the terms and conditions which they agreed toThe consumer was billed and shipped their next day supply on 5/19/The consumer contacted La Crème Skin Care on 5/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 6/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, we attempted to bill the customer on 7/1/and 7/4/but the charges were declinedWe we able to automatically bill the customer for the day supply on 7/7/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 7/31/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $(25%) that day, which the customer agreed toOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $65.68, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details