Coastal Builders Specialties of Jacksonvile

Initial Business Response / [redacted] (1000, 13, 2016/01/07) */ 12/30/ Dear Mrs***, Regarding your concern with the mechanical problem that has occurred with your vehicleRevdex.com Case XXXXXX We want you to know that our sincere effort to inspect and make them road ready every vehicle we offer for saleWe base repairs on the guidelines required to pass [redacted] Missouri State Automobile Inspection ActIf we find basic maintenance issues that need repaired we fix them giving both the customer and the dealership confidence the car or truck is safe to driveOlder vehicles with higher accumulated miles can present situations that cannot be recognized during a inspection We again, apologize to you and your husband for your feelings that we were not trying to help you to the fullest of our abilityWe have a very limited number of vehicles at the price point of your vehicle you purchasedAlthough you may not have considered our suggestions viable options, we were trying to help you to find a vehicle that would be satisfactory for you and your son Every customer we work with is important to our business and we want happy satisfied customers when a deal is doneWe don't always have a perfect solution when a mechanical issue arises such as did in your situation Sincerely [redacted] General Manager Republic Ford Lincoln

Initial Business Response /* (1000, 5, 2014/10/15) */
Will call the customer and offer to get him a new key so he can shut the mykey off

Initial Business Response /* (1000, 5, 2015/03/19) */
Revdex.com
Case#: XXXXXX
From Republic Ford Lincoln,
First, we want to apologize for the inconvenience the [redacted]'s experienced with our dealership. Understandably, there was a high level of frustration when it was...

discovered that the online website information about the 2013 Ford Explorer did not match the actual vehicle stock number that was displayed online.
Again we want to express our apology and our actions to hopefully prevent this from happening again in the future. In addition we are sending the [redacted]'s a reimbursement check for [redacted] to cover their gas expense traveling from Omaha, Nebraska to Republic, Missouri with intention to purchase a vehicle.
We have discovered the problem that caused the website listing on the 2013 Explorer to be incorrect. We put all vehicle inventory into a computer software program that identifies detailed information on each vehicle. The description and features of each vehicle is different and identified by code numbers and letters within the V.I.N number. Due to unknown reasons the descriptions pulled on this vehicle were not correct. Unfortunately, it wasn't until the customer pointed out there were differences in the description online and the actual features on the car.
Please be assured we did not intentionally try to mislead the customer. We have addressed this problem with the software provider and expect they will do all that is necessary to prevent this from happening in the future.
We appreciate your concern and we are doing everything possible to prevent an occurrence from happening again.

Initial Business Response /* (1000, 6, 2015/06/29) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@republicford.com
We appreciate Mr [redacted] and the business he has done with Republic Ford over the recent years. It is unfortunate that we have this...

misunderstanding but I have explained to him that the extra savings he is requesting was given to him in a discount from the dealership. The numbers he refers to from the online Explorer was different than the one he bought. I also mentioned that their would not be any credit shown on the paperwork because it was discount from the dealership. I do acknowledge that his [redacted] is still in his rewards account and it is available towards another purchase but only towards sales and not service. I have tried to go over this with Mr [redacted] several times that he did receive the credit and that the deal he received from us was very very aggressive and he knows this because no other dealer in the area would touch the deal that was offered to him. The extra savings from the in house promo enable me to give him the exceptional offer that he took advantage of. Mr. [redacted] is a Police officer here in town and we did everything we could to make his buying experience the best we had to offer. Once again it is unfortunate that this occurred but I simply cannot help him any further. Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
.

Initial Business Response /* (1000, 13, 2016/01/07) */
12/30/15
Dear Mrs. [redacted],
Regarding your concern with the mechanical problem that has occurred with your vehicle. Revdex.com Case XXXXXX
We want you to know that our sincere effort to inspect and make them road ready every vehicle we offer for...

sale. We base repairs on the guidelines required to pass [redacted] Missouri State Automobile Inspection Act. If we find basic maintenance issues that need repaired we fix them giving both the customer and the dealership confidence the car or truck is safe to drive. Older vehicles with higher accumulated miles can present situations that cannot be recognized during a normal inspection.
We again, apologize to you and your husband for your feelings that we were not trying to help you to the fullest of our ability. We have a very limited number of vehicles at the price point of your vehicle you purchased. Although you may not have considered our suggestions viable options, we were trying to help you to find a vehicle that would be satisfactory for you and your son.
Every customer we work with is important to our business and we want happy satisfied customers when a deal is done. We don't always have a perfect solution when a mechanical issue arises such as did in your situation.
Sincerely
[redacted]
General Manager
Republic Ford Lincoln